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Comptia 220-602

Comptia 220-602

by gigerna9, Jun. 2010

Subjects: 220-602 a software

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694 Cards in this Set

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	When accessing data, ______ has the fastest throughput	RAM
	You need to implement fault tolerance for the disk subsystem on a Certkiller .com computer. Which of the following could you implement?	RAID 1 & RAID 5
	Which of the following determines the master or slave in a system that supports two IDE devices?	The jumper settings.
	Which of the following is the number of IDE devices that your system supports if it is employing ATA-2 technology or higher?	4
	A Certkiller .com technician has just installed a second new IDE hard drive in a computer system. However, the system does not recognize the new hard drive. Which of the following is the FIRST thing the technician should check?	The jumper settings.
	Which of the following gives the proper sequence for installing master and slave IDE drives?	Mount the drives in the carrier, connect the 40-pin cable to the drives, set the drive at the end of the cable to master, set the drive in the middle of the cable to slave, install the drives in the computer, and configure the drives.
	You are the Certkiller .com trainee technician currently installing 6 IDE devices in a computer. Which of the following is the minimum amount of IDE channels needed to accomplish this objective?	3
	Which of the following components on the motherboard usually house the IDE connectors?	South Bridge.
	What is the minimum number of hard drives required for RAID level 0?	2
	Of the following options, which one is the only RAID level that uses disk mirroring?	RAID-1
	Which of the following is the SCSI ID number generally recommended for the CD-ROM?	ID 3
	What is the maximum data transfer rate that USB 2.0 offers?	480 Mbps
	A Certkiller .com computer has two physical hard drives that are assigned the drive letters C and D. The C drive is configured with NTFS and the D drive is configured with FAT32. Which of the following statements would be TRUE for this computer?	A. The cluster size on the C drive is smaller and storage is more efficient. & C. Files on the D drive cannot be secured.
	A Certkiller .com computer has a 240 GB hard drives that has 125 GB of datA. This data needs to be backed up regularly. Which of the following would be the best media to use?	A digital linear tape (DLT).
	When installing an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?	Master on the secondary IDE controller.
	The maximum number of IDE devices which can be installed in an ATX computer is ______.	4
	What is the minimum number of hard disk drives required to implement a RAID 5 configuration?	3
	A Certkiller .com has a computer that has become sluggish after months of use. What should the Certkiller .com technician do to improve performance?	C. Defragment the hard drive.
	A Certkiller .com customer has a Pentium III computer with a PCI graphics card and a CRT monitor. She wants to improve her display performance. What should she do?	B. Replace the graphics card with an AGP graphics card.
	A Certkiller .com technician notices that none of the 3 SCSI drives on a Certkiller .com computer can be found in the SCSI chain. When resolving this problem, what should the technician check?	Whether both ends of the chain are terminated and that each hard drive has a unique ID.
	A Certkiller .com technician has just upgraded the CPU on a Certkiller .com computer. Now the computer shuts down automatically. What is the MOST probable cause of this problem?	The CPU is overheating
	A Certkiller .com technician has successfully upgraded the CPU on a Certkiller .com computer but now the Certkiller .com user reports that it is overheating. What is the MOST probable cause of this problem?	No thermal compound was used.
	A Certkiller .com user reports that the screen on his computer remains blank when he switches the computer on. What should the technician check FIRST	That the monitor is powered on.
	After you have installed drivers for your hardware device, the computer has encountered a problem. What is the best thing to do FIRST?	Reboot using the Last Known Good Configuration.
	A Certkiller .com technician must install more RAM on the computer. How will the technician deteremine what type of RAM is needed for the computer ?	Open the computer and inspect physical RAM.
	Which of the following is used to terminate a Cat5 cable in a wiring closet?	A punch down tool
	Which of the following is used to attach a RJ-45 connector to a Cat5 cable?	A wire crimper
	Which of the following is used to check for a break in a Cat5 cable?	A multimeter
	Which of the following is used to test for continuity in a copper cable?	A multimeter & Time-Domain Reflectometer
	To prevent a Certkiller .com computer from being damaged by electrostatic discharge, you should ______ when working on it.	wear an anti-static wrist strap & put the computer on an anti-static mat
	Which of the following is a passive device that protects electrical components from spikes in the power line?	A surge protector.
	What should you do FIRST when you need to clean a CRT monitor?	Unplug the monitor.
	When you need to degauss a CRT monitor, you should ______.	run the degauss routine built into the monitor
	A Certkiller .com manager is relocated to the branch office in Germany and is concerned about safety. What should the Certkiller .com technician suggest the manager do on his computer?	D. Check the voltage selector on the power supply for correct voltage.
	While working on a Certkiller .com computer the Certkiller .com technician discovers that the inside of the computer is very dusty. How should the technician do to clean the computer?	D. Blow out the dust with a can of compressed air.
	Which of the following is a good preventive maintenance procedure for hard disk drives?	A. Ensure unobstructed airflow around the hard drives to reduce overheating.
	The electrical power to the Certkiller .com office has become unstable and brownouts have become a regular occurrence. Which of the following should the Certkiller .com technician implement to protect the computer from these brownouts?	An Uninterruptible Power Supply (UPS).
	When a Certkiller .com user turns on his computer, the computer makes several beeps and the power-on self test (POST) does not complete. Which of the following components might be at fault?	RAM & The CPU
	Which type of current is fed from the wall outlet to the computer when you turn a computer on?	Alternating current
	When a Certkiller .com user turns on his computer, the computer makes several beeps and freezes during the power-on self test (POST). Which of the following components might be faulty?	RAM
	All computers on the Certkiller .com network are configured with static IP addresses. A Certkiller .com Sales representative travels to a customer and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?	Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.
	A Certkiller .com user with a tablet computer technician wants to print directly to printer. Which of the following technologies will allow the user to set up a direct wireless connection to the printer, assuming the printer is correctly equipped?	Bluetooth
	Which of the following technologies are used for a short-range communication connection to a wireless keyboard and mouse?	Bluetooth.
	What should a Certkiller .com technician do to determine the right amperage of the alternating current (AC) adapter for a Certkiller .com laptop?	Consult the user's manual. & Consult the vendor's website.
	Which of the following battery types are not recommended for use in laptops because they have a short battery life?	Nickel Cadmium (NiCD)
	On a laptop, which of the following would be hot-swappable?	A modular DVD drive.
	You are the Certkiller .com technician charged with upgrading the Certkiller .com laptops' PC Cards to a newer supported Type II PC Card. What is the thickness of the Type II PCMCIA card?	0.20 inches (5 millimeters)
	What is a PC Card also known as?	PCMCIA.
	A Certkiller .com technician needs to perform a hardware upgrade on a laptop. He removes the power supply cable. What should the technician remove NEXT?	The battery pack.
	What is the thickness of the Type III PCMCIA card?	0.40 inches (10 millimeters)
	A Certkiller .com technician installs a 512 MB RAM module in a Certkiller .com laptop that has 64MB of video shared memory. How much RAM would be available to the operating system?	448 MB
	A customer complains that after the memory on his laptop was upgraded from 512 MB to 1024 MB of RAM, his laptop reports that only 768 MB of RAM is installed. What is the MOST probable cause of this?	D. The laptop is equipped with an onboard video adapter that uses shared video memory.
	A Certkiller .com user reports that numbers instead of letters appear when he types on his laptop. What is the reason for this?	B. The number lock function is turned on.
	What would happen when you press the Fn key on a laptop?	C. You would enable additional features on the keyboard.
	A Certkiller .com user reports that when he plugged power adapter cord in to laptop, he saw a spark and now the screen is dim. What would you suspect the cause of this problem?	The inverter board is faulty.
	Certkiller .com has purchasing a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at Certkiller .com. What should the technician check FIRST?	The switch that activates the wireless antenna
	A Certkiller .com user complains that the screen on his laptop remains blank when he turns on his laptop. The Certkiller .com technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?	Press the Fn and Screen keys until the display appears
	A Certkiller .com technician must create a disk image of a hard disk. Which following options should the technician use?	sysprep
	What does a switch do when using the command line?	It widens or narrows the function of the command.
	Which of the following code represents the characters in Windows?	UNICODE
	Which of the following commands clears the screen when using the command line?	CLS
	Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?	DEFRAG C
	The Certkiller .com technician needs to determine which switches for the DEFRAG command he should use to force defragmentation even though the free space on a hard disk is low. Which of the following commands can the technician use?	DEFRAG /HELP & DEFRAG /? & DEFRAG /H
	Which command line utility can be used to compare the contents of two directories in Windows XP?	DISKCOMP
	Which of the following command line switches lists the available switches for most command line utilities?	/?
	Which of the following Windows XP utilities would a Certkiller .com user use to view, select and copy characters from any installed font?	Character Map
	A Certkiller .com computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. The technician must format the drive with NTFS but does not want to loose any data on the drive. Which of the following commands should the technician use?	convert c /fsntfs
	When installing Windows 2000 Professional, which function key must the technician press to load the drivers for a SCSI hard drive?	F6
	A Certkiller .com technician must convert a FAT32 volume to NTFS without loosing any data on the drive. Which of the following commands should the technician use?	CONVERT
	On an NTFS volume, which of the following can be used to control the amount of disk space network users can consume?	Disk Quotas
	Which of the following tools can be used to correct corrupt file problems or disk errors?	SCANDISK
	Which of the following files is used for virtual memory in Windows 98?	WIN386.SWP.
	In Windows 2000, where would you optimize virtual memory?	D. Control Panel/System/Advanced.
	A Certkiller .com user wants to stop certain applications from running automatically when his Windows XP computer a starts. Which of the following utilities can he user?	MSCONFIG.EXE
	A Certkiller .com technician must configure a service to start automatically when Windows XP boots up. Which of the following should the technician use?	B. The Services applet in Administrative Tools.
	A Certkiller .com computer has two hard drives that are assigned the drive letters C and D respectively. Windows XP Professional and several disk intensive applications are installed on the C drive. When the disk intensive applications are run, the computer performs slowly. What can the Certkiller .com technician do to improve performance?	C. Move the Windows swap file to drive D.
	Which of the following commands can be used to check the integrity of the system files in Windows XP Professional?	SFC /SCANNOW
	The ______ command is used to control the startup environment in Windows XP.	MSCONFIG
	Where should a user create a shortcut to a program so that the program starts automatically for every person that logs into Windows 2000 Professional?	Documents and Settings > All Users > Start Menu > Programs > Startup
	You need to delete unused files on a Windows XP computer in order to free up extra hard drive space. Which utility should you use?	Disk Cleanup
	Which of the following tools allows a user to manage their computer system's configuration?	MSCONFIG.EXE
	Which of the following recovery options are available when booting from the Windows XP installation CD?	Automated System Recovery (ASR)
	When you logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?	Fixboot
	A Certkiller .com technician needs to configure and manage partitions on hard disk from the Recovery Console. Which of the following commands should the technician use?	Diskpart
	On a Windows XP computer, ______ may cause the computer to operate in VGA mode.	A. an incompatible driver problem
	A Certkiller .com technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that service cannot communicate with the server. What should the technician do?	Add the port number and name of the service to the Exceptions list of Windows Firewall.
	Which type of issue does the "A device in SYSTEM.INI cannot be found" error message pertain to?	Configuration files issue.
	If you receive the "Non-system disk or disk error" error message, what issue should you start troubleshooting for?	A missing operating system where the computer failed to locate a boot sector with an operating system installed.
	The "No operating system found" error can be attributed to a number of issues. Choose the option that is FALSE.	A device in SYSTEM.INI cannot be found.
	When would a Windows XP computer perform a physical memory dump?	B. When the computer detects a condition from which it cannot recover.
	You need to back up the Registry. Which of the following utilities can you use to perform this task?	Windows Registry Checker & System Restore
	A user with the user account named MHamm installs a new program on the C drive of a Windows XP computer. Where would the installation files be cached during installation?	C\ Documents and Settings\MHamm\Local Settings\Temp
	A Certkiller .com technician needs to create a restore point on a Windows XP computer. What should the technician do?	Run the System Restore application in System Tools.
	What is the Windows Update website used for?	C. To locate and install critical updates for the Windows operating system.
	Which of the following features are available after you install Service Pack 2 on a Windows XP Professional computer and reboot the computer?	Security Center
	A Certkiller .com technician must configure all Windows XP on the Certkiller .com network to download and install updates at the same time each day. Where should the technician do?	Open Automatic Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time.
	Which of the following is valuable and irreplaceable user data that should be included in a data backup strategy?	E-mail & My Documents
	Which of the following Windows XP utilities can be used to keep a disk drive free of errors?	Disk Defragmenter & B. Disk Cleanup & B. Disk Cleanup
	Which of the following printers use a print-head?	Bubble jet printers
	Where are multiple documents on a printer?	In the printer's buffer.
	Which of the following types of printers use a drum?	Laser printers
	______ is the MOST common driver for a scanner.	TWAIN
	Which of the following printers would you not recommend for archiving?	A thermal printer.
	A(n) ______ printer requires special paper on which to print.	thermal
	A ______ cables is used to connect a printer to the parallel port of a computer.	IEEE 1284
	Certkiller .com has a printer that is attached to a Windows 2000 computer. The spooler service on the computer has stopped. What command should the Certkiller .com technician issue to restart the spooler service from the command line?	net spooler restart
	The Certkiller .com technician wants to control the queue for all printers from the command line in Windows XP Professional. Which of the following commands should he use?	print spooler service
	Which of the following specifications describes the Extended Capabilities Port (ECP) used for printers?	IEEE 1284
	______ provides the best speed for printing.	USB 2.0
	What should the Certkiller .com technician do immediately after installing a new printer for a user?	Show the user how to use the printer.
	What can the Certkiller .com technician do to improve the performance of a color laser printer?	Increase the printer's RAM.
	The prints from a Certkiller .com laser printer appear smudged image and rubs off easily. Which of the following is the MOST probable cause of this problem? What problem can be cause by the fusing assembly?	The fusing assembly is faulty.
	You install a second printer for a Certkiller .com user; however, the user complains when he clicks on "Print", the previous printer is used and not the new one. What should the technician do?	Set the new printer as the default printer.
	What is the FIRST step a Certkiller .com technician should take when troubleshooting a scanner?	Ask the user whether the scanner has worked previously.
	A Certkiller .com technician has installed a new network printer for the Certkiller .com users but the users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?	D. Download and install the latest software and drivers for the printer.
	Certkiller .com users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, the Certkiller .com technician installed a maintenance kit in the laser printer. What should the technician do NEXT?	A. Print a test page from each paper tray to ensure that the problem has been resolved.
	What should the Certkiller .com technician do to resolve a fuser error code' problem on a laser printer?	Replace the printer's fuser unit.
	The Certkiller .com technician has replaced the toner cartridge on a laser printer that was producing faded prints. However, the print quality does not improve. What is the MOST likely the cause of this problem?	The transfer corona is faulty.
	Where would the Certkiller .com technician locate the maintenance schedule for a laser printer?	In the manufacturer's service guide.
	What should the Certkiller .com technician do to optimize the performance of a laser printer?	B. Only use cartridges from the same manufacturer as the printer.
	Which of the following protocol are used for access across a network to a remote host but through a terminal window ?	Telnet
	Which of the following protocols rely on DNS for host name resolution?	TCP/IP
	Which of the following is responsible for resolving a fully qualified domain name to the IP address?	DNS
	Which of the following protocols is used to transmit e-mail between the two e-mail servers?	B. Simple Mail Transfer Protocol (SMTP)
	Which of the following is used to manage IP multicast sessions?	IGMP
	Which of the following protocols is used to transmit data between a web browser and a web server?	HTTP
	Which of the following protocols operate at the network layer and provide network address capabilities?	IP
	IEEE ______ provides a wireless solution for network printing.	802.11g
	A network printer is to a Fast Ethernet adapter. What would the maximum network transmission speed to the printer be?	100 Mbps
	What should the Certkiller .com technician do FIRST if a Certkiller .com user complains that he or she cannot access network resources?	Check for a link light on the network adapter.
	At which layers of the OSI model would you find the MAC address?	The data link layer.
	Which of the following must a Certkiller .com technician configure on a computer that must be connected to the Internet?	The IP address of the default gateway. & The IP address of the DNS server.
	The default subnet mask of an IP address 192.168.10.10 is ______.	255.255.255.0
	How many bits does an Internet Protocol address consist of?	32 bits
	Which of the following is a valid IP address for use on the Internet?	56.144.226.123
	The Certkiller .com technician maps a network drive for a Certkiller .com user. The following day, after the user boots the computer, she cannot see the drive in My Computer. What should the technician do?	D. Remap the drive and select the 'Reconnect at Logon' check box.
	A Certkiller .com printer attached to a Windows XP Professional computer is being shared by a workgroup. The Certkiller .com technician must control which users can have access to the printer. How would the technician access the permissions tab for the printer?	B. Turn off Simple File Sharing and set the permissions for the shared printer.
	A Certkiller .com technician receives no response when he PINGs the loopback address. What is the MOST probable cause of this problem?	TCP/IP protocol is not functioning.
	A Certkiller .com technician wants to PING the loopback address on a computer that is configured with a static IP address of 192.168.1.122. Which of the following commands should the technician issue?	PING 127.0.0.1
	A Certkiller .com technician wants to verify the IP address of a computer that is named Certkiller -WS220. Which of the following commands should the technician issue?	IPCONFIG /ALL
	A Certkiller .com technician wants to verify the IP address of a remoter computer that is named Certkiller -WS220. Which of the following commands should the technician issue?	ping Certkiller -ws220
	A user can send email but cannot receive email. Which protocol should be checked?	POP3
	A Certkiller .com technician has installed an Ethernet network adapter card on a new computer and connected it to the network. However, the amber light on the network adapter card flashes continually. What is the nature of this problem?	B. Transmission collisions are occurring.
	Only one host is connected to the network switch on the Certkiller .com network yet the indicator lights on a network switch keeps flashing. What may be the cause of this problem?	The port on the network switch is faulty. & The network interface card (NIC) in the computer is faulty.
	The lights on the network interface card (NIC) in the computer do not flash even when the computer is turned on. This indicated a failure at the ______ layer of the Open System Interconnection (OSI) model.	data link
	A Certkiller .com technician is troubleshooting a network error on a Certkiller .com computer. After rebooting the computer he notices that the IP address has changed. What does this indicate?	C. That the computer does not have a static IP address.
	A Certkiller .com technician cannot PING the loopback address on a computer that is configured with a static IP address of 192.168.1.122. What could be the MOST probable cause of this problem?	A. The network interface card (NIC) is faulty.
	When the Certkiller .com technician runs the PING 127.0.0.1 command on a computer that is configured with a static IP address of 192.168.1.122, he receives not reply. What could be the MOST probable cause of this problem?	A. The network interface card (NIC) is faulty.
	You work as a network administrator at Certkiller .com. The Certkiller .com network uses an IP proxy that provides Network Address Translation (NAT). You have implemented IPSec for all Internet bound traffic; however, Internet access is now no longer possible. What should is the cause of this problem?	A. Network Address Translation (NAT) does not work with IPSec.
	A Certkiller .com technician notices that there is CAT5e cabling lying on the floor in different offices parts of the network. What should the technician do?	B. Reroute the cables using a protective sheath.
	Which of the following is the BEST method for securing a web browser?	B. Disable all unused features of the web browser.
	Which of the following preventive maintenance tasks should be performed regularly on a Certkiller .com computer that has Internet access?	C. Run a virus scan of the hard disk drives.
	Which additional security measure does Network Address Translation (NAT) provide for computers behind a gateway router?	It prevents Internet-based computers from connecting directly to computers on the local network.
	Which of the following is NOT a valid access control mechanism?	DAC (Discretionary Access Control) list.
	Which of the following uses permissions to control access to network resources?	NTFS
	Several Certkiller .com users want to make system changes on their Windows XP Professional computers. What would be the BEST action that the technician should take?	Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group.
	A Certkiller .com user account named MHamm on a Windows XP Professional SP2 computer is a member of a workgroup. A Certkiller .com technician changes the MHamm account to Limited. MHamm. Now the user will NOT be able to ______.	install programs
	Which of the following are advantages that the NTFS file system has over the FAT file system?	It supports larger partition sizes. & It supports compression, encryption, disk quotas, and file ownership.
	Where would the Certkiller .com technician find a record of the users that have successfully logged on to a computer?	In the Security log.
	What would the Certkiller .com technician use to clear the log when he receives an 'error log full' message?	Event Viewer in Administrative Tools.
	A Certkiller .com user has received an error message but cannot recollect the exact wording. Where would the Certkiller .com technician find out more about the error? Choose the correct option below.	In Event Viewer.
	The Certkiller .com technician wants to implement WEP (Wired Equivalent Privacy) on Certkiller .com's wireless network. What would the Certkiller .com users require in order to connect to the access point?	The correct WEP (Wired Equivalent Privacy) key.
	Certkiller .com has an unencrypted wireless network. What can the Certkiller .com technician do to prevent unauthorized users from accessing files on the Certkiller .com network?	Configure the NTFS Permissions on the shared folders to deny access to unauthorized users.
	The BEST way to secure a wireless network would be to ______.	enable WEP
	Which of the following is required to set up a secure wireless connection?	The SSID of the wireless access point. & The encryption standard being used.
	You work as the security administrator at Certkiller .com. While monitoring network traffic, you find that your domain name server is resolving the domain name to the incorrect IP (Internet Protocol) address. You discover that Internet traffic is being misdirected. You immediately suspect that an intruder has launched a malicious attack against the network. Which type of network attack is in progress?	A Spoofing attack.
	What is an attack that overrides a session between a server and a client called?	Session hijacking
	What is it called when an attacker makes data to look like it's coming from a legitimate source?	spoofing
	What is an attack that exploits the way people behave and interact called?	Social Engineering
	You receive an e-mail message stating that the Certkiller .com administrator wants to verify the complexity of your login password. The e-mail requires that you users send your password in a reply e-mail. What should you do?	Inform the administrator about the e-mail message.
	A Certkiller .com technician receives a phone call from a user that has forgotten his password. What is the FIRST thing the technician should do?	Verify the identity of the user.
	You are a respected worker at Certkiller .com and your boss realizes that you attacked the system but you deny and persist in proving your innocence. You then realize you had a visit from an old colleague that was fired some time back. This person acquired all the necessary information to perform the attack. What type of attack is this person performing?	Social engineering
	Which of the following attacks could be the most common and most successful when network security is properly implemented and configured?	Social Engineering attacks
	A Certkiller .com technician notices that there is a water leak in the ceiling of the server room. Which of the following is the BEST action the technician can take?	Notify the janitor and the system administrator.
	A Certkiller .com technician notices that a large amount of water has been spilt on the floor of the server room. Which of the following is the BEST action the technician can take?	Inform the system administrator of this safety hazard.
	The FIRST thing a Certkiller .com technician should do when making an on-site call is to ______.	ask the customer if he can go ahead and fix the problem
	A Certkiller .com technician needs to reinstall the operating system on a customer's computer. How would the technician BEST explain this to the customer ?	B. I will need to restore your system and data loss may occur.
	A Certkiller .com technician needs to repair a customer's computer in a secure area. The technician will have to reboot the computer several times but the computer is password protected. What should the technician do?	Inform the user that he will have to log on after each reboot.
	A Certkiller .com technician needs to service a customer's computer but cannot communicate with the customer as there is a language barrier. What should the technician do?	Inform the supervisor and use hand gestures and other visual aids to communicate with the customer.
	Which if the following is NOT recommended when explaining a technical concept to a customer?	Use acronyms and industry accepted jargon.
	Which if the following is the BEST action a Certkiller .com technician can take when explaining a technical concept to a customer?	Sit next to the customer.
	A customer asks a Certkiller .com technician to install an unlicensed application on his computer. What should the technician do?	Inform the customer that using unlicensed software is a criminal offence.
	While working on-site, customer asks a Certkiller .com technician to do extra work on his computer. What should the technician do?	Contact the supervisor and proceed as directed.
	A Certkiller .com user asks the technician to sort out a network problem but the technician is unable to assist as this is not part of the services he provides. What should the technician do?	Assist the user to find the appropriate channels to resolve the problem.
	What should the Certkiller .com technician do when a misbehaving child prevents him from working on-site?	Ask the customer to remove the child from the work area.
	After a Certkiller .com technician installs an application on a Certkiller .com user's computer, the user asks whether the technician could install another application. What should the technician do?	D. Consult the company's policy on approved software for the proper course of action.
	A Certkiller .com technician receives an urgent page while working on-site. What should the technician do?	Politely ask to be excused and determining if call is urgent.
	A Certkiller .com technician receives a phone call from a co-worker while working on-site. The call is about a difficult problem that he needs to sort out. What should the technician do?	Ask the co-worker to call back later and continue working.
	While working at a customer's home, the Certkiller .com technician is informed that the customer has to go out for a few minutes. The customer assures the technician that if he needs anything his ten year old child would be able to assist. What do you suggest the technician should do?	Leave the site and inform the customer that he will return when the customer comes back.
	If throughput speed is important, then the data should be stored on	RAM
	A user calls you and reports that the computer is broken. He has started the computer and it makes some noise but the screen is blank. Which of the following should you check FIRST?	Verify that the monitor is powered on.
	You are a technician working at Certkiller .com. You have been called to examine a computer that is unusually slow. You suspect that some or many of the files on the hard drive has been split and written to multiple sections of a hard drive. Which of the following tools will rewrite the file to a single section of the hard drive?	Disk Defragmenter
	After upgrading the CPU of you own computer you observe that it keeps shutting down a few minutes after you start it. What is most probable cause of this behavior?	The CPU overheats.
	Of the suggested battery types, which has the shortest life?	B. nickel cadmium (NiCD)
	A Certkiller .com trainee asks you what a switch is used for when using command line commands. What would your Answer: be?	alters the action of a command such as widening or narrowing the function of the command.
	Which of the following would not be an advantage of the NTFS file system over the FAT32 file system?	more file formats.
	Fault tolerance is provided by the following RAID disk arrays (Select TWO).	RAID 5 & RAID 1
	A Certkiller .com trainee asks you what the process that controls the printer queues in Windows 2000/XP Professional is called. What will your Answer: be?	Print Spooler Service
	A Certkiller .com trainee asks you which speed is MOST common on printer nic's used for connecting to the copper network. What would your Answer: be?	10/100 Mbps
	Where should you look for the appropriate maintenance schedule for a laser printer?	C. in the manufacturer's service guide recommendations.
	As a Certkiller .com technician you are troubleshooting an error code on a laser printer, that indicates there is some problem with the fuser. Which of the following actions should the you take first to solve the issue?	Replace the printer's fuser unit.
	After rebooting a computer that you work with remotely you observe that you can no longer ping it's IP-address. After physically checking out the computer you see that it is ok, it has just changed it's IP-address. What should this behavior tell you?	computer does not have a static IP address.
	As a senior technician you need to share some files on your computer to your colleagues. You have shared a folder to the other computers on the unencrypted wireless network. You want to prevent that someone unauthorized creates new files in the shared folder or deletes files from the shared folder. Which of the following actions may resolve this problem?	Enable encryption on the router and for all of the authorized computers. & Change the NTFS Permissions on the shared folder so that only authorized users may access the shared folder.
	You are a technician working for Certkiller .com. How would you configure all Windows XP workstations in the HR department to connect, download and install updates from Windows update on a reoccurring interval (same time every day)?	Control Panel > Automatic Updates > Automatic (Recommended) > select Everyday and enter the desired time
	You receive an email stating that the company's network administrators wants to validate the complexity of login passwords used throughout the organization. They request that you provide the password in a reply email. Which of following actions should you take?	Deny the request by deleting the email.
	As a Certkiller .com technician you are required to explain some technical concepts to you boss. Which of the following would be the BEST action for you to take?	Sit next to the customer.
	You have been sent to a Certkiller .com distant workers home in order to help him with setting up a distant workplace with computer, printer and internet connection. The distant worker tells you that he has to leave for a short while but that his 10-year-old child will be home if you need anything. What would your reply to the distant worker be?	that an adult must be at home while the technician is on-site.
	You receive a call from a co-worker while troubleshooting a CertK ting.com employee's computer. The co-worker has some quite complicated issues that he needs help with. How should you handle this call?	ask the co-worker to call back later and continue working.
	You are working with a clients computer when your pager beeps. Which of the following actions should you take?	Politely ask to be excused; return the call, and after determining that the call is not urgent, resume work.
	You are working as a technician at Certkiller.com. You have been asked to troubleshoot a computer that takes a long time to boot. You suspect that there is insufficient RAM memory in the computer. Which of the following will help you to determine the type of memory appropriate for the computer?	Open the computer to inspect physical RAM. & View the manufacturer's website.
	You are working as a technician at Certkiller .com. You are troubleshooting a computer, that during the POST (power-on self test) makes several beeps and then stalls. Which of the following components would most probably be the cause of the problem?	memory
	You are working as a trainee at Certkiller .com. You have been asked to clean all the CRT monitor screens in the computer lab. Which of the following should you do FIRST?	unplug the monitor.
	You are working as a senior technician at Certkiller .com. You have asked a trainee to install more RAM memory into a workstation. Which of the following precautions should you make sure that the trainee takes in order to not damage the computer with electrostatic discharge (ESD)?	The trainee should wear an anti-static wrist strap. & The trainee should keep the workstation on an anti-static mat the whole duration of the task.
	You are working at Certkiller .coms internal helpdesk. You are asked to order a new alternating current (AC) adapter to a users portable computer. Which of the following would be the BEST place to look to determine the correct amperage of the AC adapter for the laptop?	Vendor's website
	You are working as a technician at Certkiller .com. You have been asked to upgrade the memory in your boss's laptop. You start with unplugging the power supply. What other tasks should you perform before starting the upgrade?	remove the battery and put on an anti-static wrist strap.
	You are working as a technician at Certkiller .com. A user calls and asks for assistance. The user states that she plugged a laptop alternating current (AC) adapter into the outlet at his office and a spark was emitted and now the screen appears dim. Which of the following is MOST likely the cause?	The inverter board shorted out.
	PC Cards that often are used on laptops is also known under an other name. What are they called except PC Cards?	PCMCIA.
	You are troubleshooting a laptop where the user has reported log in problems. The user states that her password does not work on the laptop, but it is working on other computers in the domain. When you try to log in you observe that numbers have appeared in the place of certain letters in your username. Which of the following is MOST likely the cause of the problem?	The number lock function is turned on.
	You work as a technician at Certkiller .com. A user with a laptop asks what the purpose of the Fn key is. What will your Answer: be?	it is used to access additional features on the keyboard.
	A Certkiller .com trainee asks you which command line utility to use in order to clear the screen. What would your Answer: be?	CLS
	You are a technician at Certkiller .com. You are asked to document the IP address of all computers on the network together with their hostname. You are provided with a list of hostnames. Which of the following command line utilities can be used to find the IP address of a computer on a LAN when the hostname is known.?	PING hostname
	You are working as a technician at Certkiller .com. A user calls and asks for help with his workstation. The computer is running Windows XP Professional and seems to have become unstable lately. Which of the following should be used to check the operating system integrity?	SFC /SCANNOW
	You are working as a technician at Certkiller .com. A user calls you and asks for some assistance with a printer problem. You suspect that it is the printer spooler that needs to be restarted and want to instruct the user over phone to restart the spooler. What would you ask the user to write at the command line?	net spooler restart.
	You are working as a senior technician at Certkiller .com. You have been preparing a master computer that you will duplicate to the other computers in the economics department. Which of the following can be used to prepare a disk image for duplication?	sysprep
	You need to find additional information about switches for the command COPY. Which of the following commands could you use to accomplish this?	COPY /?
	You are working as a technician at Certkiller .com. Lately you have been busy with configuring a firewall for the research department. Which of the following protocols would you allow in order to access a remote host with a local host through a terminal window?	Telnet
	You are working as a Technician at Certkiller .com. You have just installed an additional 300GB hard drive in a computer. The system hard drive is configured with NTFS and the new data hard drive came configured with FAT32. Which of the following statements are true?	The cluster size is smaller and storage is more efficient on the system drive. & Files on the system drive can be secured.
	You need to free up some extra hard drive space on a workstation. Which of the following is an application in Windows that allows removal of unnecessary files?	Disk Cleanup
	You are working as a technician at Certkiller .com. You are asked to increase Certkiller s security by configuring the telnet service not to startup when Windows XP starts. Which of the following administrative applets would into mmc (Microsoft Management Console) to complete this task?	Services Snap-in
	You are working as a senior technician at Certkiller .com's mani office. A trainee asks you "if you want to utilize built-in language support, what is the code for representing characters in Windows called?" What will your Answer: be?	UNICODE.
	You are working as a technician at Testing.com. You are troubleshooting a Windows XP Professional computer with Service Pack 2 that is unusually slow and suspect that file fragmentation might be the cause of the problem. Which of the following command line options could you use in order to launch the disk defragmenter utility?	DEFRAG with the proper switches
	You are working as a network technician at Certkiller .com. You have helped a user with mapping up a network drive. After reboot the mapped share has disappeared and can no longer be found under My Computer. Which of the following steps should be taken to ensure that the drive remains mapped?	Check 'Reconnect at Logon' when mapping the drive
	You are working as a technician at Certkiller .com. All computers at Certkiller .com uses hard disks formatted with NTFS. You have been asked to investigate if it is possible to track and control the amount disk space used in the computer in the research department. Which of the following tools could you use in order to accomplish this?	Disk Quotas
	You are working as a technician at Certkiller .com. You are asked to performe data recovery on a computer running Windows XP. Which of the following locations could contain valuable and irreplaceable user data?	E-Mail & Pictures
	You are working as a technician at Certkiller .com. All Certkiller 's computers runs Windows XP. You have just upgraded all computers in the marketing department with Service Pack 2 for Windows XP. After the upgraded you realize that a network application that exists on the computers does not communicate with the server anymore. Which of the following actions should be taken FIRST?	Add the port number and name of the service to the Exceptions list of Windows Firewall.
	You are working as a technician at Certkiller .com. A user requests some assistance with her computer. It seems that her display is limited to a 16 color mode. Which of the following alternatives could be the cause of this problem?	There is an incompatible driver installed.
	You are working as a senior technician at Certkiller .com. A trainee wants to know which types of printers that have a drum. What will your Answer: be?	laser
	You are working as technician at Certkiller .com. A user calls and wants to have a cable to connect his old printer to the parallel port of his computer. Which of the following cables would you send to him?	IEEE 1284
	You are working as a technician at Certkiller .com. A user brings a scanner that has been left in a storage area a couple of years ago, and wants to know if it might still work. The scanner has nothing that would identify a manufacturer so you'll need to try it out with a general driver. Which of the following would be a common scanner driver?	TWAIN
	You are asked to troubleshoot a scanner in the HR department. What should you do FIRST when arriving on site?	Ask the user whether the scanner has worked previously.
	After some reoccurring trouble with paper jams on a laser printer with multiple trays you order and install a maintenance kit. In order to verify that the problem is resolved, what should you do?	Print a test page from all paper trays.
	You are working as a senior technician at Certkiller .com. A trainee calls you and needs some help with troubleshooting a printer issue. The technician has installed a network printer to a users but when printing, strange characters appear. No one else has reported any trouble with the printer. Which of the following would be the BEST method for fixing this issue?	Download the latest software and drivers.
	You are working as a senior network technician at Certkiller .com. A trainee asks you which of the following protocols that take care of the translation of a computer name into an IP address. What would your Answer: be?	DNS
	You are working as a senior network technician. A trainee asks you which of the following protocol that operates at the network layer and provides addressing capabilities. What will your Answer: be?	IP
	You are working as a senior network technician at Certkiller .com. A trainee asks you in what way Network Address Translation (NAT) provides additional security for users behind a gateway router. What will your Answer: be?	NAT blocks users on the public Internet from initiating connections to computers on a local network.
	You are working as a senior network technician. A trainee asks which of the following IP addresses that can be routed across the Internet. What will you Answer: him?	147.9.172.118
	You are a technician at Certkiller .com. You have been sent to a newly opened branch office to document the on-site network. You find bunches of CAT5 cable lying across the floor in several places. Which of the following would be the MOST appropriate action to take?	B. Reroute the cables using a protective material.
	You are working as a technician at Certkiller .com. Your boss needs help with his laptop that is running Windows XP. He tells you that when he is traveling, he is unable to access the Internet or email on hotel nteworks. The laptop is configured with a static IP address. Which of the following actions should you take?	Configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties and enable DHCP in the General tab
	When troubleshooting a network failure, which layer of the Open System Interconnection (OSI) is faulty when you do not receive a link light on he NIC?	physical
	You are a technician at Certkiller .com. You have been asked to troubleshooting a Windows XP Workstation that is unable to connect to the Internet. You need to display all relevant TCP/IP properties for troubleshooting. Which of the following commands should be used to determine TCP/IP properties?	IPCONFIG /ALL
	A Certkiller .com user calls you with a problem. Suddenly it seems that the user is unable to access any network resources. What should you check FIRST in order to solve the problem?	Check for a link light on the NIC.
	All Certkiller .com's computers are running Windows XP Professional SP2 and are connected to Certkiller .com's Active Directory. All users have to be able to make some system changes on their individual workstation. As a technician, which of the following actions should you use to make this possible?	Create a group with the rights to make needed changes and add the domain accounts of the users to that group.
	You need to access some files in an NTFS share on a Windows Server. Which TWO of the following is required in order to access the files?	correct user permissions & correct share permissions
	You are a technician at Certkiller .com's security department. You have been asked to document all accounts that has successfully logged in to a workstation the last few weeks. Which of the following activity logs should you check?	security
	You are working as a technician at Certkiller .com. Your boss asks what the Windows Update website is used for. What will you Answer: him?	C. it is used to find and install critical updates for the Windows operating system.
	You are working as a technician at Certkiller .com. The Marketing department has several gigabytes of data that need to be backed up on a daily basis. Which of the following media would be BEST suited for this?	Digital Linear Tape (DLT)
	You are working as a technician at Certkiller .com. Your boss has heard of attacks that takes control of a session between a server and a client. What kind of attack is he talking about?	session hijacking
	You are working as a technician at Certkiller .com. Your boss has heard of techniques to make data appear to come from somewhere other than the originating point and wants to know what this is called. What would your Answer: be?	spoofing.
	You are working as a Network technician at Certkiller .com. Your boss has asked you to explain routing. Which of the following is NOT accepted when explaining a technological concept to your boss?	C. using industry jargon or acronyms.
	You are a technician at Certkiller .com. You have been called to a user, who works from home, in order to help her with an ADSL connection. What is the FIRST thing you should do when you arrive on-site?	C. ask whether the user is ready to work on the problem.
	You are asked to install a new version of a anti-virus program on a Certkiller .com user's company laptop. When the installation of the anti-virus program is done, the user provides a CD-ROM disc and requests that you also install the provided software. Which of the following actions should you take?	Consult the company's policy on approved software for the proper course of action
	You are a technician at Certkiller .com. You have been asked to install some new hardware and software on a computer in a highly secure areA. You will be required to reboot the computer multiple times. The computer is password protected and you do not have the right to log on to the workstation with you account. Which of the following should you do?	Ask the user to stay close so that he can log on to the workstation after each reboot.
	You are a technician working for Certkiller .com. You have been asked to help a user that works from his home with some software installation. When installing on the workstation at the users home a misbehaving youngster is preventing you from delivering flawless service. What should you do?	ask the child's parent or guardian to remove the child from the work area.
	You are working as a technician at Certkiller .com. You are asked to investigate a problem with the network. The request falls out of the scope of service that you as a technician provide. Which of the following actions should you take?	Assist the user to find the appropriate channels to resolve the problem.
	You are working as a technician at Certkiller .com. You have been sent to do an on-site service call at an employee's home. What is the first thing you should do?	ask whether the customer is ready to work on the problem.
	You are working as a technician at Certkiller .com. You are asked to implement RAID 5 on the new DNS server. What is the minimum number of disk drives needed to implement a RAID 5 configuration?	3
	You are working as a technician at Certkiller .com. A user has requested that an additional hard drive is installed in his workstation. The workstation is a typical ATX desktop computer. How many IDE devices can be installed in his workstation?	4
	You are working as a technician at Certkiller .com. You have been asked to troubleshoot a problem where none of 3 SCSI drives in a chain are seen. To troubleshoot this problem, you should start with checking	for the SCSI-2 host adapter ID 7 or 15 and whether both ends of the chain are terminated and that every hard drives has a unique ID.
	You are working as a technician at Certkiller .com. You have been asked to replace a defective CPU and to ensure that the new CPU is functioning. The initial check seems ok but after several hours the CPU is overheating. Which of the following may be the cause?	No thermal compound was used.
	You are working as a technician at Certkiller .com. You are troubleshooting a workstation that will not complete a POST (Power-on self test). Which two of the following components may be defective to cause this behavior?	memory & CPU
	You are working as a technician at Certkiller .com. A user wishes to have help with removing some discoloration on her CRT monitor. Which of the following should you do in order to degauss the CRT monitor?	Run the degauss routine built into the monitor.
	You are working as a technician at Certkiller .com. You are asked to prepare a couple of workstations to be used in an electrically unstable environment where brownouts are a regular occurrence. Which of the following would be the BEST solution in order to protect the workstations?	A. an uninterruptible power supply (UPS)
	Which of the following suggestions could be called a preventive maintenance procedure for hard disk drives?	keep an area of free airflow around the drive to reduce overheating.
	You are working as a technician at Certkiller .com. A user has recently purchased a new laptop with internal wireless capability and is reporting that he is unable to connect to any wireless networks. He has tried the WLAN at the office, at home and at a friends house, all failed. A technician should FIRST determine whether the laptop has	a hardware switch that activates/deactivates the wireless antenna.
	You are working as a technician at Certkiller .com. You want to set up a direct wireless connection between your tablet computer and a correctly equipped printer. Which of the following could you use?	Bluetooth
	You are working as a senior technician at Certkiller .com. A trainee asks which of the following IEEE definitions that could be used to provide a wireless solution for networking printers and other devices. What will you Answer: him?	IEEE 802.11b
	You are working as a technician at Certkiller .com. A user wishes to utilize a wireless keyboard and mouse with a short-range communication connection with his laptop. Which of the following technologies should you recommend to him?	Bluetooth
	You have received a PCMCIA card from a manufacturer of modems. Before you send it to the user who needs it you have to make sure that it is the right type of PCMCIA card. Which of the following is the correct thickness of a Type II PCMCIA card?	0.2 inches (5 millimeters)
	You are working as a technician at Certkiller .com. You have just received a shipment of new computers that has a total 256MB of RAM and 16MB of video shared memory. One of your colleagues asks what quantities of RAM that is available to the operating system. What will you Answer: him?	240MB
	You are working as a technician at Certkiller .com. You have just finished an upgrade to a total of 512MB RAM in a laptop. After booting up the laptop Windows reports only 448MB of total RAM. Which of the following BEST explains the reason for the difference in RAM?	The laptop is designed with a video card that uses shared RAM technology.
	You are working as a technician at Certkiller .com. You are asked to troubleshoot a laptop where the user reports that the power light comes on and the laptop boots but there is no display on the screen. Which of the following should you try first in order to enable the laptop display?	Depress the Fn and Screen keys one or more times until the display appers.
	You are working as a senior technician at Certkiller .com. A trainee enters you office and need assistance. He is looking for a command that, in Windows XP, converts FAT volumes to NTFS. What will you tell him?	CONVERT
	You are working as a senior technician at Certkiller .com. A trainee asks you how he can control the startup environment. Which of the following commands will you tell him to use.	MSCONFIG
	You are working as a technician at Certkiller .com. You have just finished copying a diskette with important datA. Before locking in the diskettes in the safe you want to ensure that the diskettes are identical. Which of that following command line functions or utilities could you use from your Windows XP workstation in order to compare the contents of two diskettes?	DISKCOMP
	You are working as a technician at Certkiller .com. You have just received a batch of preinstalled workstations. A small miss in the order cause the workstations to come with FAT32 formatted drives. Which of the following commands could you use to convert a FAT32 volume to an NTFS volume?	Convert volume /fsntfs
	You are working as a technician at Certkiller .com. You need to use a command line tool but are unsure about the switches for the command line tool. Which of the following switches is used to list the available switches for a command line function?	/?
	You are working as a technician at Certkiller .com. You have been installing a program on the C drive on a computer using your user ID Phillip. In which of the following locations are the installation files MOST likely to be cached?	C\ Documents and Settings\Phillip\Local Settings\Temp
	You are working as a technician at Certkiller .com. All workstations as Certkiller .com is running Microsoft Windows XP. A user wants to know which of the following utilities that enables a him to view, select and copy characters from any installed font. What will you Answer: him?	Character Map
	You are working as a technician at Certkiller .com. You have been asked to ensure that virtual memory in Certkiller .com's Windows XP workstations is set to optimal settings. Which of the following alternatives would help you manage that?	Set Windows to automatically manage size.
	You are working as a technician at Certkiller .com. You have just finished installing a Windows XP Professional workstation to a user. The workstation is fitted with two hard drives designated C and D respectively. The Operating System has been installed on the C drive and the workstation boots normally. The user who received the computer runs several disk intensive programs and reports that the computer slows down when running these programs. Which of the following would be the BEST way to resolve this problem?	Move the Windows swap file to the D drive.
	You have just upgraded the video device driver on your home computer running Windows XP Home edition. The computer fails to boot up after the upgrade. Which of the following should you try FIRST?	Start the computer in Safe Mode; go to Device Manager, select Display Adapter and 'Roll Back' the driver.
	You are working as a senior technician at Certkiller .com. One of the new trainees asks which recovery option there is when booting from a Windows 2000/XP CD-ROM. What will you Answer: him?	Automated System Recovery
	You are working as a technician at Certkiller .com. All computers at Certkiller uses Windows 2000/XP. A colleague asks you why a computer would perform a physical memory dump. What will you Answer: him?	a computer detects a condition from which the computer cannot recover.
	You are working as a technician at Certkiller .com. A user calls and request assistance with an error message that was displayed on his computer earlier today. But the user does not remember the message's exact wording. The correct wording of the error message can be found in the	Event Viewer.
	You are working as a senior technician at Certkiller .com's IT Department. One of the trainees asks you which of the following that is a common risk when installing unsigned Windows drivers. What will you Answer: him?	System stability may be compromised.
	You are working as a technician at Certkiller .com. All computers at Certkiller .com use Windows 2000 and XP Professional. You need to create a program shortcut that will start the program for every person that logs into Windows. Where would you place the shortcut in order to accomplish this?	Documents and Settings > All Users > Start Menu > Programs > Startup
	You are working as a technician at Certkiller .com. Which of the following utilities should you use to keep a Windows XP workstation running efficiently and to keep the disk drives free of errors?	Disk Defragmenter & Check Disk
	You are working as a technician at Certkiller .com. All workstations at Certkiller .com uses Windows 2000 and XP Professional. A user calls and wants to know how he can create a program shortcut that will start the program automatically for every person that logs into the computer. What will you tell him?	Documents and Settings > All Users > Start Menu > Programs > Startup
	You are working as a technician at Certkiller .com. The HR department has recently bought a new laser printer, and the manager of the HR department has expressed his concerns about the possibility of using wrong kind of paper and therefore ruining the new printer. In order to calm him you tell him that there is only one type of printers that needs special paper in order to print. What kind of printers is that?	thermal
	Which of the following types of printers provides a output that is NOT suitable for archiving?	a thermal printer.
	A ____________ is used to allow a printer to store multiple documents while printing.	buffer
	You are working as a technician at Certkiller .com. A user in the marketing department needs a printer directly connected to his workstation in order to print samples of ads before approving and sending them to the repro department. The user is concerned with the size of the ads and wants a printer with a fast interface towards the computer. Which of the following interfaces provides for the highest speed printing?	USB 2.0
	You are working as a senior technician at Certkiller .com. A trainee asks you which of the following IEEE specifications that specifies the criteria of the Extended Capabilities Port (ECP) for printers?	IEEE 1284
	As a Certkiller .com technician, what should you do in order to obtain optimal performance from Certkiller .com's laser printers?	cartridges created by the printer manufacturer.
	You are working as a technician at Certkiller .com. The marketing department has purchased a color laser printer, and recently users has started to notice that when printing multicolored designs, the printer takes a long finish the printout. Which of the following would be the BEST way to decrease printing time and maintain quality?	Increase the amount of memory in the printer.
	You work as a technician at Certkiller .com. The HR department has just received a new printer. A user in the HR department reports that when selecting 'Print' from an application the old printer is the first to appear in the print window. Which of the following should you recommend that the user does?	Open the Printers Folder > select the new printer icon > File > Set as Default
	How many bits does a Internet Protocol (IP) address contain?	32 bits
	You are working as a senior network technician at Certkiller .com. A trainee asks you which subnet mask that is usually used with the IP address 192.168.1.1.What will you Answer: him?	255.255.255.0.
	You are working as a network technician at Certkiller .com. You are asked to configure a computer to use a static IP address instead of a dynamically assigned address to access the Internet. Which of the following are you required to know in order to accomplish this?	gateway address & DNS server address
	You are working as a network technician at Certkiller .com. While troubleshooting a network problem, you observe that one set of indicator lights on a network switch is blinking rapidly even when all other nodes are disconnected. Which of the following is MOST likely the cause?	a defective port on the network switch & a defective network interface card in the computer
	You are working as a network technician at Certkiller .com. You are asked to troubleshoot a computer that is unable to reach resources on the network. You PING the loopback address without receiving any response. What is MOST likely the problem?	TCP/IP protocol is not functioning.
	You are working as a technician at Certkiller .com. You are troubleshooting a computer that is unable to reach any resources on the network. You want to ensure that the TCP/IP stack is working as intended and decide to ping the loopback device. Which of the following commands will PING the loopback device?	PING 127.0.0.1
	You are working as a technician at Certkiller .com. You have changed the user's account type to limited on a Windows XP Professional workstation that is part of a workgroup. Which of the following will the user be unable to perform?	Install Programs
	You are working as a technician at Certkiller .com. You have just installed Service Pack 2 on your boss's computer running Windows XP Professional. You boss wants to know what additional features will be available after installation and reboot. What will you Answer: him?	Windows Security Center
	Which of the following preventive maintenance activities should you ensure is performed on a regular basis on a computer that is attached to a network that has access to the Internet?	Run a virus scan of the memory and hard disk drives
	You are working as a network technician at Certkiller .com. You are setting up a wireless network in the HR department. Which of the following settings do you have to set to establish a secured wireless connection?	The SSID of the access point. & The encryption standard being used.
	You are working as a technician at Certkiller .com. You boss has heard about an attack that plays on human behavior and how people interact. What is he referring to?	social engineering.
	You are working as a network technician at Certkiller .com. As you enter a server room you observe water dripping from the ceiling. Which of the following should you do?	Notify building services and system administrator.
	Which of the following should you avoid when explaining a technological concept to a customer.	using industry jargon or acronyms
	You are working as a technician at Certkiller .com. A customer has requested that you do work outside the original scope of the work order. Which of the following actions should you take?	Contact the supervisor and proceed as directed.
	You are working as a technician at Certkiller .com. You have just installed and tested a user's printer. Which of the following should you do next?	Show the user the printer's basic functionality.
	As a technician at Certkiller .com, how should you handle if there is a language barrier between you and a user?	attempt basic communication using visual aids and hand gestures.
	You are working as a technician at Certkiller .com. A user requests that you help him to install a word processing program in his workstation and provides you with a CD with the name of the program written in marker. The user can not provide a license for the program when asked. Which of the following actions should you take?	Inform the customer that using unlicensed software is against the law.
	You are working as a technician at Certkiller .com. You have been asked to install an IDE CD-ROM drive in a workstation. The workstation is currently equipped with an IDE hard drive on the primary chain configured as master. There are no other drives are installed in the workstation. Which of the following would be the recommended installation setting for the CD-ROM drive?	secondary controller, master
	You are working as a technician at Certkiller .com. One of the employees is relocating to a branch office in Europe and wishes to bring his workstation there. The user asks what safety considerations are necessary for the workstation. Which of the following would be the BEST response to give the user?	Check the voltage selector on the power supply for correct voltage.
	You are working as a technician at Certkiller .com. You are troubleshooting a computer that will not pass the power-on self test (POST). Which of the following components may be defective if a computer will not complete a POST correctly?	CPU & memory
	You are working as a technician at Certkiller .com. You are installing a computer in a place that is known to experience brownouts from time to time. What should you connect the computer to in order to prevent damage to electronic components from transients and surges?	an uninterruptible power supply (UPS).
	You are working as a technician at Certkiller .com. You receive a workstation that needs to have its memory upgraded. When opening the case you find extensive amounts of dust on the inside. Which of the following should be done in order to clean the computer?	Use a can of compressed air.
	You are working as a technician at Certkiller .com. A user wonders which type of current a computer draws from the wall to the system when it is powered on. What will you Answer: the user?	alternating current
	You are working as a technician at Certkiller .com. A user reports that he recently received an error message stating, 'error log full.' Which of the following should you use in order to clear the log?	Event Viewer
	You are working as a technician at Certkiller .com. You receive a call from a user reporting that on his Windows XP computer there are several programs, that the user neither recognizes nor wants to run, that are slowing the computer. Which of the following may you use in order to resolve this problem?	MSCONFIG.EXE
	You are working as a technician at Certkiller .com. You have been asked to install Windows 2000 Professional on one of the computers in the computer lab. The hard drive in the computer is connected to a SCSI bus and requires an additional driver to be installed. Which of the following function keys do you have to press before you reach the installation screen?	F6
	You are working as a technician at Certkiller .com. You are about to install some new software to a workstation, but before you do that you wish to create a restore point. How do you create a restore point?	start the System Restore program from the System Tools menu.
	You are working as a technician at Certkiller .com. You have just finished installing and testing a printer to a user's workstation. Which of the following you do next?	Show the user the printer's basic functionality.
	You are working as a technician at Certkiller .com. You are asked to troubleshoot a network printer that is no longer printing. You start by examining all cables and verify that they are properly attached. Also the IP settings seems to be correct and you are able to PING the network's gateway from a computer but not the printer's IP address. Which of the following would MOST likely be the cause?	The network interface card (NIC) is faulty.
	You are working as a technician at Certkiller .com. You have just finished installing a new maintenance kit in a laser printer with multiple trays. The printer has a history of having repeated paper jams. Which of the following should you do to ensure that the problem is resolved?	Print a test page from all paper trays
	You are working as a technician at Certkiller .com. You have been asked to troubleshoot a printer that is producing faded print quality. The toner cartridge has been changed but there was no improvement. Which of the following is MOST likely the cause?	The transfer corona is malfunctioning.
	You are working as a senior network technician at Certkiller .com. A trainee asks you where in the OSI model layers the MAC address reside. What will you Answer: him?	data link
	You are working as a senior network technician at Certkiller .com. You have just installed a laser printer that is directly connected to your Windows XP workstation. You wish to share the laser printer to the local workgroup consisting of the other technicians at Certkiller .com. You want to be able to control which users can access the printer but you can not find a permissions tab for the printer. Which of the following actions should you take?	Turn off Simple File Sharing and set the permissions for the shared printer.
	You are working as a network technician at Certkiller .com. You are asked to install a new wireless network in one of Certkiller .com's branch offices. You have read about security flaws in wireless networks and therefore you are concerned with securing the wireless network as much as possible with reasonable amounts of administration. Which of the following would be the BEST method to maintain a secure wireless network?	Enable WEP.
	You are working as a technician at Certkiller .com. You receive an call from a suspicious user that has received an email stating that the company's network administrators are attempting to validate the complexity of login passwords by requesting that users provide the password in a reply email. Which of following actions should recommend the user to take?	Deny the request by deleting the email.
	You work as a technician at Certkiller .com. You receive a telephone call from a user stating that he has forgotten the password and is unable to access company email. What should you Answer: the calling person?	information confirming the user's identity is needed.
	You are working as a technician at Certkiller .com. You are troubleshooting a computer that is experiencing strange troubles. After a little while you determine that the best solution would be to reload the operating system. Which of the following would be the BEST way to explain to a customer that the computer will need to have the operating system reloaded?	I will need to restore the system and data loss may occur.
	In Windows 2000/XP Professional, which of the following services controls the queue for all printers?	Print Spooler Service
	A customer has shared a folder with other computers using an unencrypted wireless network. Occasionally, there are new files in the shared folder that have not been placed there by any authorized users and files are missing from the shared folder. Which of the following actions may resolve this problem?	Enable encryption on the router and for all of the authorized computers. & Change the NTFS Permissions on the shared folder so that only authorized users may access the shared folder.
	Which of the following has the fastest thoughput when accessing data?	RAM
	When a file is written to multiple sections of a hard drive, which of the following tools will rewrite the file to a single section of the hard drive?	Disk Defragmenter
	All of the following are advantages of the NTFS file system over the FAT32 file system EXCEPT that NTFS supports	more file formats.
	In Windows XP, which of the following should be done to configure all computers on a network to check for, download and install updates at the same time each day?	Control Panel > Automatic Updates > Automatic (Recommended) > select Everyday and enter the desired time
	Which of the following may cause a computer to shut down automatically after upgrading a CPU?	The CPU overheats.
	A technician is troubleshooting a fuser error code on a laser printer. Which of the following actions should the technician take?	Replace the printer's fuser unit.
	A technician is working at a customer's home and the client informs the technician that the customer needs to leave for a short time. The customer tells the technician that the customer's 10-year-old child will be home if the technician needs anything. The technician should tell the customer that	an adult must be at home while the technician is on-site.
	The appropriate maintenance schedule for a laser printer can be found	in the manufacturer's service guide recommendations.
	While a technician is working at a customer's home, a co-worker telephones the technician with a complicated question. The technician should	ask the co-worker to call back later and continue working.
	Which of the following is the MOST common speed used when connecting printers over a hard wired network?	10/100 Mbps
	Which of the following RAID disk arrays provides fault tolerance?	RAID 5 & RAID 1
	A technician receives an email stating that the company's network administrators are attempting to validate the complexity of login passwords by requesting that users provide the password in a reply email. Which of following actions should the technician take?	Deny the request by deleting the email.
	Which of the following battery types has the shortest battery life?	nickel cadmium (NiCD)
	When using the command line, a switch	alters the action of a command such as widening or narrowing the function of the command.
	A technician is on a service call and receives an urgent page. Which of the following actions should the technician take?	Politely ask to be excused; return the call, and after determining that the call is not urgent, resume work.
	A technician reboots a computer on a network and observes that the IP address has changed. The technician should recognize that this means that the	computer does not have a static IP address.
	When explaining technical concepts to a customer, which of the following would be the BEST action for the technician to take?	Sit next to the customer.
	A user reports that the computer is powered on but the screen is blank. Which of the following should the technician do FIRST?	Verify that the monitor is powered on.
	When making an on-site service call, a technician should FIRST	ask whether the customer is ready to work on the problem.
	Which of the following is typically hot-swappable on a laptop?	modular CD-ROM drive
	A user is unable to access any network resources. Which of the following actions should be taken FIRST?	Check for a link light on the NIC.
	A company's computers are running Windows XP Professional SP2 and users need to be able to make system changes on the individual workstations. Which of the following actions should a technician take?	Create a group with the rights to make needed changes and add those accounts to the group.
	In Windows XP, which of the following command line functions or utilities will clear the screen?	CLS
	If the hostname is known, which of the following can be used to find the IP address of a computer on a LAN?	PING hostname
	A technician is installing an anti-virus program on a user's company computer. After installing the anti-virus program, the user requests that the technician install another program. Which of the following actions should the technician take?	Consult the company's policy on approved software for the proper course of action.
	When diagnosing network failure a 'no link light' will indicate a break in which of the following Open System Interconnection (OSI) layers?	physical
	A company has CAT5 cabling lying on the floor in several locations. Which of the following would be the MOST appropriate action to take?	Reroute the cables using a protective material.
	A technician is about to service a customer's computer in a secure areA. The computer is password protected and will require multiple reboots. Which of the following should the technician do?	Inform the user that the user will have to log in each time.
	Which of the following is required when accessing an NTFS network share?	correct user permissions & correct share permissions
	While troubleshooting a computer running Windows XP that is not able to connect to the Internet, which of the following commands should be used to determine connectivity properties?	IPCONFIG /ALL
	A user reports that when trying to login to the laptop, numbers will appear in the place of certain letters when typing. Which of the following is MOST likely the cause?	number lock function is turned on
	If a misbehaving youngster is preventing the technician from performing service, a technician should	ask the child's parent or guardian to remove the child from the work area.
	Which of the following actions should the technician take FIRST when troubleshooting a scanner?	Ask the user whether the scanner has worked previously.
	Which of the following precautions should be taken so that a computer is not damaged by electrostatic discharge (ESD)?	Wear an anti-static wrist strap. & Put the computer on an anti-static mat.
	A technician is creating a record of users that have successfully logged on to a workstation. Which of the following active log files should be checked?	security
	PC Cards are also known as	PCMCIA.
	Which of the following is an application in Windows that allows removal of unnecessary files from a computer to free up extra hard drive space?	Disk Cleanup
	A technician has installed a new maintenance kit in a laser printer with multiple trays that was having repeated paper jams. Which of the following should the technician do to ensure that the problem is resolved?	Print a test page from all paper trays.
	A technician is asked to configure a service to not startup when Windows XP starts. Which of the following administrative applets would be used to complete this task?	Services Snap-in
	Which of the following would be the BEST way to explain to a customer that the computer will need to have the operating system reloaded?	I will need to restore the system and data loss may occur.
	Which of the following would be the BEST place to look to determine the correct amperage of the alternating current (AC) adapter for the laptop?	Vendor's website
	Which of the following is an attack that takes control of a session between a server and a client?	session hijacking
	Which of the following protocols translates a computer name into an IP address?	DNS
	A technician installs a network printer but when printing, strange characters appear. Which of the following would be the BEST method for fixing this issue?	Download the latest software and drivers
	A computer running Windows XP Professional seems to be unstable. Which of the following should be used to check the operating system integrity?	SFC /SCANNOW
	Which of the following cables connects a printer to the parallel port of a computer?	IEEE 1284
	In Windows, the correct syntax to restart the spooler service at the command line is	net spooler restart
	When performing a hardware upgrade on a laptop, a technician should unplug the power supply then remove	the battery and put on an anti-static wrist strap.
	Which of the following can be used to prepare a disk image for duplication?	sysprep
	Which of the following types of printers uses a drum?	laser
	All of the following are correct to use when explaining a technological concept to a customer EXCEPT	using industry jargon or acronyms.
	A technician is working on a computer that takes a long time to boot. The technician suspects that there is insufficient RAM memory. Which of the following will help the technician determine the type of memory appropriate for the computer?	Open the computer to inspect physical RAM. & View the manufacturer's website
	To utilize built-in language support, the code for representing characters in Windows is	UNICODE.
	Which of the following is a common scanner driver?	TWAIN
	In Windows XP Professional Service Pack 2, which of the following command line options can be used to launch the disk defragmenter utility?	DEFRAG with the proper switches
	A printer is producing faded print quality and the toner cartridge has been changed but there is no improvement. Which of the following is MOST likely the cause?	The transfer corona is malfunctioning.
	A technician maps a network drive for a user and after rebooting, the user reports that the drive is not seen under My Computer. Which of the following steps should be taken to ensure that the drive remains mapped?	Check 'Reconnect at Logon' when mapping the drive.
	When performing data recovery on a computer running Windows XP, in which of the following locations would a technician find valuable and irreplaceable user data?	E-Mail & Pictures
	A technician is asked by a user to fix a problem with the network. The request falls out of the scope of service that the technician provides. Which of the following actions should the technician take?	Assist the user to find the appropriate channels to resolve the problem.
	Which of the following is a protocol that operates at the network layer and provides addressing capabilities?	IP
	A computer is set up with two 300GB hard drives; the hard drive is configured with NTFS and the data hard drive is configured with FAT32. Which of the following would be the result?	The cluster size is smaller and storage is more efficient on the system drive. & Files on the system drive can be secured.
	A user has a laptop running Windows XP and reports that when traveling, the laptop cannot access the Internet or email. The company uses a static IP address on all laptops. Which of the following actions should the technician take?	Configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties and enable DHCP in the General tab.
	Network Address Translation (NAT) provides additional security for users behind a gateway router by	blocking users on the public Internet from initiating connections to computers on a local network
	The purpose of the Fn key on a laptop is to	access additional features on the keyboard.
	The Windows Update website is used to	find and install critical updates for the Windows operating system
	Which of the following IP addresses can be routed across the Internet?	147.9.172.118
	A user in an enterprise environment has several gigabytes of data that need to be backed up regularly. Which of the following media is BEST suited for this?	Digital Linear Tape (DLT)
	A user plugs a laptop alternating current (AC) adapter into an outlet and a spark is emitted and now the screen appears dim. Which of the following is MOST likely the cause?	The inverter board shorted out.
	When cleaning a CRT monitor, a technician should FIRST	unplug the monitor.
	A user is sharing a laser printer to the local workgroup on a Windows XP Professional workstation and wants to be able to control which users can access the printer but can not find a permissions tab for the printer. Which of the following actions should the technician take?	Turn off Simple File Sharing and set the permissions for the shared printer.
	After installing a network application on a computer running Windows XP with Service Pack 2, the application does not communicate with the server. Which of the following actions should be taken FIRST?	Add the port number and name of the service to the Exceptions list of Windows Firewall.
	Which of the following may cause a 16 color mode limitation problem in a computer running Windows?	There is an incompatible driver installed.
	A user reports receiving an error message stating, 'error log full.' Which of the following should be used to clear the log?	Event Viewer
	Which of the following tools can be used to track and control the amount of disk space available using an NTFS volume?	Disk Quotas
	Which of the following commands can be used to find information about switch function for the COPY command?	COPY /?
	Which of the following components may be at fault if a computer makes several beeps and stalls during the power-on self test (POST)?	memory
	Making data appear to come from somewhere other than the originating point is known as	spoofing.
	Which of the following protocols is typically used to access a remote host with a local host through a terminal window?	Telnet
	A computer has 16MB of video shared memory and a total of 256MB of RAM. Which of the following quantities of RAM is available to the operating system?	240MB
	When a computer is powered on, which of the following types of current is being drawn from the wall to the system?	alternating current
	To obtain optimal performance from a laser printer, a technician should use	cartridges created by the printer manufacturer.
	An Internet Protocol address contains which of the following numbers of bits?	32 bits
	A user has purchased a color laser printer and discovers that when printing multicolored designs, the printer takes a long time to print a page. Which of the following would be the BEST way to decrease printing time and maintain quality?	Increase the amount of memory in the printer.
	Which of the following types of printers typically requires special paper in order to print?	thermal
	A user has purchased a laptop with internal wireless capability and is unable to connect to any wireless networks. A technician should FIRST determine whether the laptop has	a hardware switch that activates/deactivates the wireless antenna.
	A user reports that none of the 3 SCSI drives are seen in the SCSI chain. To troubleshoot this problem, a technician should check	for the SCSI-2 host adapter ID 7 or 15 and whether both ends of the chain are terminated and that every hard drives has a unique ID.
	All of the following types of printers provide output suitable for archiving EXCEPT	a thermal printer.
	A technician replaces a defective CPU and determines that the new CPU is functioning. Several hours later, the CPU is overheating. Which of the following may be the cause?	No thermal compound was used.
	Which of the following is a common risk when installing unsigned Windows drivers?	System stability may be compromised.
	A customer is requesting work outside the original scope of the work order. Which of the following actions should the technician take?	Contact the supervisor and proceed as directed.
	In Windows 2000/XP, a computer typically performs a physical memory dump when	a computer detects a condition from which the computer cannot recover.
	In Windows XP, which of the following command line functions or utilities will convert FAT volumes to NTFS?	CONVERT
	A computer running Windows XP Home fails to boot up after an upgrade of the video driver. Which of the following should the technician try FIRST?	Start the computer in Safe Mode; go to Device Manager, select Display Adapter and 'Roll Back' the driver.
	After installing a program on the C drive under the user ID Phillip, in which of the following locations are the installation files MOST likely to be cached?	C\ Documents and Settings\Phillip\Local Settings\Temp
	Which of the following can be used to set up a direct wireless connection between a tablet computer and a correctly equipped printer?	Bluetooth
	A technician just installed Service Pack 2 on a computer running Windows XP Professional. Which of the following additional features will be available after installation and rebooting?	Windows Security Center
	Which of the following is the maximum speed for the USB 2.0 technology?	480 Mbps
	A user is describing an error message and is unsure of the message's exact wording. The correct wording of the error message can be found in the	Event Viewer
	In Windows XP, which of the following utilities enables a user to view, select and copy characters from any installed font?	Character Map
	Which of the following printer capabilities allows the printer to store multiple documents on the printer?	buffer
	The IP address 192.168.1.1 typically has a subnet address of	255.255.255.0
	A computer is attached to a network that has access to the Internet. Which of the following preventive maintenance activities should be performed on this computer regularly?	Run a virus scan of the memory and hard disk drives
	A technician is installing Windows 2000 Professional. The hard drive is connected to a SCSI bus and requires an additional driver. Which of the following function keys must be pressed before a technician reaches the installation screen?	F6
	Which of the following specifications sets the criteria for the Extended Capabilities Port (ECP) for printers?	IEEE 1284
	Which of the following commands is used to control the startup environment?	MSCONFIG
	In Windows 2000 and XP Professional, which of the following will allow a user to create a program shortcut that will start the program for every person that logs into Windows?	Documents and Settings > All Users > Start Menu > Programs > Startup
	In Windows XP, which of the following command line functions or utilities will compare the contents of two directories?	DISKCOMP
	Which of the following components may be defective if a computer will not complete a power-on self test (POST) correctly?	memory & CPU
	Which of the following provides a wireless solution for networking printers and other devices?	IEEE 802.11b
	A user wants to utilize a wireless keyboard and mouse with a short-range communication connection. Which of the following would be BEST to recommend?	Bluetooth
	Which of the following is the way to degauss a CRT monitor?	Run the degauss routine built into the monitor.
	In an electrically unstable environment where brownouts are a regular occurrence, which of the following would be BEST to protect a computer?	an uninterruptible power supply (UPS)
	Which of the following commands would be used to convert a FAT32 volume to an NTFS volume?	Convert volume /fsntfs
	A technician has installed a user's printer and tested the printer. Which of the following should the technician do next?	Show the user the printer's basic functionality.
	A customer has installed a new printer and reports that when selecting 'Print' from an application the previous printer is the first to appear in the print window. Which of the following should the technician recommend?	Open the Printers Folder > select the new printer icon > File > Set as Default
	If there is a language barrier between a technician and a customer, the technician should notify the supervisor and	attempt basic communication using visual aids and hand gestures.
	Which of the following utilities can be used to keep a Windows XP workstation running efficiently and disk drives free of errors?	Disk Defragmenter & Check Disk
	Which of the following is a recovery option when booting from a Windows 2000/XP CD-ROM?	Automated System Recovery
	A computer running Windows XP Professional SP2 is part of a workgroup and the user's account type has been changed to Limited. Which of the following will the user be unable to perform?	Install Programs
	A preventive maintenance procedure for hard disk drives is to	keep an area of free airflow around the drive to reduce overheating.
	A user reports that the power light comes on and the laptop boots there is no display on the screen. Which of the following will enable the laptop display?	Depress the Fn and Screen keys one or more times until the display appers.
	Windows XP Professional needs to be installed on a computer with two hard drives designated C and D respectively. Windows is installed on the C drive and it boots normally. The computer is given to a user who runs several disk intensive programs and reports that the computer slows down when running these programs. Which of the following would be the BEST way to resolve this problem?	Move the Windows swap file to the D drive.
	When configuring a computer to use a static IP address to access the Internet, which of the following information is required?	gateway address & DNS server address
	A user has a computer running Windows XP and reports that there are several programs, that the user neither recognizes nor wants to run, that are slowing the computer. Which of the following may be used to resolve this problem?	MSCONFIG.EXE
	Which of the following switches is used to list the available switches for a command line function?	/?
	Which of the following is the correct thickness of a Type II PCMCIA card?	0.2 inches (5 millimeters)
	While troubleshooting a network problem, a technician observes that one set of indicator lights on a network switch is blinking rapidly even when all other nodes are disconnected. Which of the following is MOST likely the cause?	a defective port on the network switch & a defective network interface card in the computer
	A technician enters a server room and observes water dripping from the ceiling. Which of the following should the technician do?	Notify building services and system administrator.
	The minimum number of disk drives needed to implement a RAID 5 configuration is	3
	An attack that plays on human behavior and how people interact is	social engineering.
	Which of the following settings must be established for a secured wireless connection?	The SSID of the access point. & The encryption standard being used.
	A customer requests that a technician install a word processing program in a home computer and provides a CD with the name of the program written in marker. The customer does not provide a license for the program. Which of the following actions should the technician take?	Inform the customer that using unlicensed software is against the law.
	After a 512MB RAM upgrade is installed in a laptop only 448MB of RAM is being reported. Which of the following BEST explains the reason for the difference in RAM?	The laptop is designed with a video card that uses shared RAM technology
	Which of the following would be the BEST method to maintain a secure wireless network?	Enable WEP.
	Which of the following interfaces provides for the highest speed printing?	USB 2.0
	When troubleshooting a user's computer, if a technician PINGs the loopback address and receives no response, this MOST likely means that the	TCP/IP protocol is not functioning.
	Which of the following commands will PING the loopback device?	PING 127.0.0.1
	In a typical ATX desktop computer, which of the following is the number of IDE devices that can be installed?	4
	A network printer is no longer printing. All cables are properly attached, the IP settings are correct and the technician is able to PING the network's gateway from a computer but not from the printer's IP address. Which of the following would MOST likely be the cause?	The network interface card (NIC) is faulty.
	A technician is working on a computer that has dust on the inside. Which of the following should be done to clean the computer?	Use a can of compressed air.
	A technician is installing an IDE CD-ROM drive and there is currently an IDE hard drive on the primary chain configured as master. No other drives are installed in the computer. Which of the following would be the recommended installation setting for the CD-ROM drive?	secondary controller, master
	To prevent damage to electronic components from transients and surges, a computer should be connected to	an uninterruptible power supply (UPS).
	A customer is relocating to Europe and asks what safety considerations are necessary for the customer's computer. Which of the following would be the BEST response for a technician to make?	Check the voltage selector on the power supply for correct voltage.
	To create a restore point	start the System Restore program from the System Tools menu.
	A user has forgotten the password and is unable to access company email. A technician should tell the user that	information confirming the user's identity is needed.
	In which of the following layers of the OSI model would a MAC address reside?	data link
	Which of the following utilities should a technician use to display NETBIOS over TCP/IP statistics and other information related to the network?	NBTSTAT
	A technician is building a new computer for a client and installing an IDE hard drive. The technician should attach the new hard drive to	a 40 pin ribbon cable.
	The modem on the laptop will not dial after a PCMCIA network interface card (NIC) is installed. Which of the following should the technician check FIRST?	Device Manager
	Before removing a shared folder from a computer on a network, which of the following should be done FIRST?	Notify all users.
	A technician is fixing a computer that is running slowly and locking up. The technician identifies the problem as spyware and viruses on the computer. Which of the following actions should the technician take FIRST?	Inform the customer about the problem and suggest purchasing anti-spyware and anti-virus software from a vendor.
	Which of the following may occur if a computer is plugged directly into the wall outlet?	The computer could be damaged by a power surge.
	Which of the following components are parts of the laptop display?	inverter
	Before purchasing the new motherboard for an upgrade, verify that the motherboard will support	the current CPU.
	The BEST defense against viruses on a computer would be to	install anti-virus software.
	Which of the following IEEE standards applies to parallel data transmission?	IEEE 1284
	When using a new hard drive, which of the following file systems is the default selection for Windows XP Professional?	NTFS
	When replacing an LCD in a laptop with WiFi capabilities, which of the following cables should be disconnected?	WiFi & main VGA to Primary Controller Board
	When a technician is questioning a user about a problem, the user appears frustrated and starts explaining the problem in an angry tone of voice. Which of the following would be the BEST action to take?	Listen attentively and allow the user to finish explaining the problem.
	Which of the following is used to segment a network?	subnet mask
	A computers USB ports are not functioning. Which of the following can be used to verify functionality of the ports?	a known good device
	A 512MB memory chip upgrade has been done on a laptop but only 480MB is being reported by the operating system. Which of the following is MOST likely the reason?	Memory is being shared with the video card.
	Which of the following protocols would be appropriate for a user who accesses email from several different computers using a web browser?	HTTP
	A computer on a LAN would have access to all network resources, but may have problems accessing the Internet, which of the following settings are missing?	DNS
	A computer that can host dual PCI-Express video cards is said to be	SLI compatible.
	A users computer has been replaced with a new computer. Which of the following should be done with the old computer?	Store the computer for one month in case user profile or data files are missing on the new computer.
	A user wants to move the computer from one part of the office to another and requests assistance from a technician. Which of the following actions should the technician take FIRST?	Power off the computer.
	A technician is talking with co-workers when a co-worker asks about the technicians day. Which of the following actions would be BEST for the technician to take?	Tell the co-worker about customers visited but leave out any information that identifies who was seen.
	In Windows XP, which of the following information does the TRACERT command provide?	The route a packet takes to reach its destination.
	Which of the following types of batteries provides the longest running time for portable devices?	lithium ion (Li-ion)
	Which of the following is the location of backup registry files that Windows creates during an install process?	%systemroot%\repair
	Memory using 168 pins is known as	DIMM.
	Which of the following tools should be used to test whether a power supply is functioning correctly?	multimeter
	Which of the following connections would be BEST for a secure connection to a companys WAN?	wireless WPA connection
	Which of the following is used to produce the best LCD image on a laptop?	Active matrix
	A computers system clock runs slowly. Which of the following may be causing the problem?	CMOS battery
	A dual-layer DVD-R disc has a maximum data capacity of	9.4GB.
	A computer is displaying an error message stating, Missing NTLDR. Which of the following would be used to resolve this error without losing data?	Recovery Console
	A technician is attempting to play an audio file but no audio is heard from the speakers. Which of the following should be done FIRST?	Verify that the sound is not muted in the operating system.
	A technician is a software administrator for a company. All computers have a standardized installation password. A co-worker needs an authorized application installed on his machine quickly but doesnt have administrative rights to the computer. Which of the following would be the BEST action to take?	Go to the co-workers computer and install the application
	A technician is checking a printer issue in an accounting department and observes that the system is unlocked and payroll records are displayed on the screen. Which of the following actions should the technician take?	Lock the computer and find the user.
	In Windows XP, which of the following commands can be used to access the Registry Editor and make security changes?	REGEDIT
	What device should a technician use to test the functionality of a serial port?	loop back plugs
	Which of the following represents gigabit Ethernet theoretical speed?	1,000 Mbps
	A computer continuously performs a spontaneous system reboot. Which of the following may be the cause?	overheated CPU
	Fiber optic technology is MOST commonly used for which of the following topologies?	WAN
	After updating a modem software, a user can no longer connect to the Internet. The BEST way to return the modem to an operational state would be to use the	Roll Back Driver.
	To reduce the impact of a blackout, a technician should plug critical computer components into	an uninterruptible power supply (UPS).
	When connecting a laptop to a power adapter, a technician recognizes that the power adapter is too hot to touch. The technician should	replace the power adapter.
	Two machines on the same network are unable to communicate. Which of the following can be used to determine whether the router is the problem?	TRACERT
	Which of the following can be enabled to determine if a user has unauthorized access to a folder?	Event Auditing
	Non-critical software upgrades on a companys e-mail server will require that the server be rebooted. Which of the following actions should be taken?	Schedule the service to be performed after working hours and check all email services after the reboot is complete.
	A technician is sent to a users desk to replace a video card in the users computer. Once the process is complete, the technician verifies that the computer starts up and the user can log in. The next day, another technician goes to the users computer to complete the same work order. Which of the following did the first technician fail to do?	Document that the work order was completed.
	In Windows XP, which of the following files are needed to prepare an emergency bootable disk?	Ntldr; Boot.ini and Ntdetect.com
	When moving files from an NTFS hard drive to a new NTFS hard drive, which of the following would explain the reason that the files are not accessible by Windows?	The old hard drive was encrypted with a boot sector password. & The old hard drive was encrypted with Microsoft EFS.
	A customer telephones reporting difficulty with the Internet connection. The customer is upset and yelling. The technician asks the customer to run some tests to determine the problem but the customer becomes angrier and begins cursing. The technician should tell the customer	ask the customer to refrain from cursing and that the technician will try to help.
	Upon initial boot of a computer, the system performs	a power-on self test (POST).
	How should thermal grease be applied to a CPU heat sink?	Center of the processor with a small thin layer.
	A technician wants to enable help desk support staff to initiate help desk sessions rather than have users send invitations. Which of the following is the BEST course of action?	Enable Remote Desktop on all computers.
	In Windows 2000/XP Professional, which of the following utilities enables mass data recovery when using an unencrypted file system?	NTBACKUP
	A computer running Windows XP is having difficulty connecting to a company's network. Which of the following could be used to determine whether the computer has a connection to the company server?	PING
	To optimize the paging file which of the following is the BEST choice?	Configure it to be one and a half times the amount of physical RAM.
	To resolve a distorted video display in a shared video memory environment, restart the computer	enter the BIOS settings; locate the video card settings and change the shared memory value to maximum setting.
	A user receives a computer from out of the country and reports that the computer will not power on. The technician should FIRST verify that the	correct setting is selected on the power supply.
	Which of the following characters allows text to be redirected from a screen command to a file?	>
	Which of the following TCP/IP Protocol Suite Transport and ports does FTP use as a default?	TCP20 and TCP21
	A program is crashing unexpectedly and not providing an error message. Which of the following can a technician use to obtain information about why the program is crashing?	Event Viewer
	Which of the following devices can be used to protect a computer from voltage spikes?	a surge protector
	A technician receives a laptop that is running out of battery power more quickly than expected. Which of the following can the technician do to correct the problem?	Replace the battery by purchasing a new battery from the manufacturer.
	A computer is able to connect to a website directly when using an IP address but not when using the hostname. The problem may be that there is no	DNS configured.
	Which of the following tools can be used to check whether a COM port on a computer is communicating?	loopback plugs
	Which of the following utilities will allow the startup items on a computer to be modified?	MSCONFIG & REGEDIT
	A laptop user wishes to perform wireless synchronization between a laptop and a personal digital assistant (PDA). Which of the following methods could be used to synchronize the files?	Bluetooth
	A computer has Windows XP installed but has never had any security updates or patches installed. Which of the following would be the BEST way to install all the most recent updates and patches?	Go to the Microsoft Windows Update web site and install all appropriate updates.
	Which of the following is the theoretical transfer speed of an 802.11g wireless LAN?	54 Mbps
	Which of the following may cause poor color reproduction in a scanned photograph?	Old or dirty scanner lamp.
	Which of the following actions should be taken to add an additional IDE hard drive?	Set the jumper on primary hard drive as master and the jumper on secondary hard drive as slave.
	Which of the following is made up of 8 bits?	byte
	A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer	has not been installed on the user's computer.
	A technician is configuring a wireless network for a user concerned about security. The user has a laptop running Windows XP and has purchased a new WAP. The user wants the most secure method of wireless authentication. Which of the following should the technician configure for the user?	WPA2
	A technician is attempting to join a Windows XP Professional computer to a domain, but gets an error message that a domain controller cannot be contacted. Upon further testing, the technician is able to PING the domain controller by IP address. Which of the following is the MOST likely problem?	An improper DNS configuration
	When using a boot disk that does not automatically enable USB support, which of the following should be enabled in the BIOS to enable USB devices?	USB Legacy Support
	Which of the following describes the laser printer process?	electrostatic indirect process
	Which of the following describes the path to remote resources on a local Windows network?	Universal Naming Convention (UNC)
	Which of the following standard print languages is host-based and relies on a computer sending the print job to handle the processing?	GDI
	Which of the following is a printing process of a laser printer?	cleaning
	A technician is asked to bring a server that has been replaced from the server room to a computer repair areA. Which of the following should the technician consider before doing this job?	Whether the server is on wheels.
	A technician has upgraded a video card and when the computer is powered on, a series of beeps is heard. The technician should FIRST	verify that the video card is seated properly.
	Which of the following is the default number of incorrect login attempts in Windows XP Professional not connected to a domain before Windows disables the login prompt temporarily?	3
	To provide the technician with information about a printers settings, (e.g. set up and network settings) most printers will	print a configuration sheet.
	An employee sees a co-worker helping a customer in a retail store. The co-worker appears annoyed and unwilling to help the customer and the customer is becoming irritated. The employee should	approach the customer and co-worker and ask if either need help.
	Which of the following servers could be used to filter all Internet traffic?	proxy
	In an electrically unstable environment where brownouts are a regular occurrence, which of the following would be BEST to protect a computer?	an uninterruptible power supply (UPS)
	A MAC address resides in the	network interface card (NIC).
	Which of the following types of power output does a laptop alternating current (AC) adapter produce?	DC voltage
	Which of the following can be done to change a file attribute to read-only?	ATTRIB & File properties in Windows Explorer
	If a user is not able to connect to a dial-up Internet account, a technician should FIRST check	for a dial tone.
	Which of the following is the difference between TCP and UDP Transports of the TCP/IP Protocol Suite?	TCP acknowledges each bit transmitted and UDP does not use acknowledgements.
	An ATX connector on a motherboard connects the	power supply to the motherboard.
	A user reports that the computer appears to be working more slowly than usual. Which of the following actions should be taken FIRST?	A user reports that the computer appears to be working more slowly than usual. Which of the following actions should be taken FIRST?
	An employee has asked a technician to check whether a co-worker is using Internet chat programs during work hours. Which of the following actions should the technician take?	Inform the employee that the request cannot be accommodated and the employee should talk with the supervisor.
	Which of the following is a concern when using a peer-to-peer network?	security
	In Windows the Print Test Page function is located in	Driver Properties > General tab.
	A customer has told a technician about a problem they are having with their computer. The technician is still unclear about what problem the customer is having. Which of the following steps should the technician take FIRST?	Ask the customer to explain the problem again, and ask pertinent questions about the problem.
	After placing a new PCI sound card in the PCI slot, the card fails to function. Which of the following actions should be taken?	Check Device Manager. & Install the drivers.
	After right-clicking on an applications shortcut icon and selecting Properties, which of the following will identify the location of the application?	Start In
	Which of the following would be the LAST step to take when installing a network printer?	Print the test page.
	An employee at a records management company states that they are spending a lot of extra time searching for documents for a very large volume customer. Which of the following would be the BEST solution to reduce search times?	Enable Indexing Services
	A CAT5 network cable runs through a manufacturing facility directly above a bank of high capacity welding machines. Computers that are connected to that cable experience frequent network errors. This is an example of	electromagnetic interference (EMI).
	A computer running Windows XP Professional SP2 is unable to login to the domain. Which of the following may be the cause?	The system time difference exceeds the time difference threshold of the authenticating server.
	A computer running Windows XP was shutdown incorrectly. Upon boot up, Windows will automatically prompt a user to	run the CHKDSK utility.
	A new hard drive is installed in a computer and while booting, an error message is displayed stating, Disk Not Found. Which of the following is MOST likely the cause?	The jumper settings are incorrect on the hard drive.
	A computer has become progressively slower when retrieving files from the local hard drive. Which of the following actions should a technician take to correct this problem?	Run a defragmentation program on the affected volume
	Which of the following contains the CMD.EXE in Windows 2000/XP system?	C\WINDOWS\system32
	When installing expansion cards or memory, which of the following is of the greatest risk to the technician's health?	Sharp edges inside the computer case
	When a user would like to access a file server with Universal Name Convention (UNC), which of the following information is needed?	hostname and path name
	Which of the following actions should a technician take when dealing with a dissatisfied customer?	Maintain integrity and honesty
	Which of the following auditing policies should be used to track a users access to local or network resources?	object access
	Which of the following would be the MOST common protocol for exchanging data over the Internet?	FTP
	A technician is replacing a computers internal power supply. Which of the following should be considered when selecting a replacement part?	wattage of the power supply & physical size (e.g. standard or proprietary)
	Which of the following should be included in a repair tool kit?	anti-static wrist strap and mat & Phillips-head screwdriver
	When plugging an external power source into a device, the MOST commonly overlooked issue is the tip	polarity.
	A technician is preparing to upgrade a hard drive on a laptop. Which of the following is important for the technician to consider?	the physical dimensions of the hard drive
	In Windows XP Professional if appropriate logging is enabled, which of the following tools will allow review of all attempted and successful logins on a computer?	The Event Viewer security log
	In Windows XP, which of the following command line functions or utilities will retrieve deleted files?	RECOVER
	In Windows XP Service Pack 2, the settings for Data Execution Prevention are accessed by going to Control Panel then	System > Advanced tab > Performance Settings.
	Which of the following should be changed in the Display Settings to eliminate the monitor flickering?	Refresh Rate
	A user can use a TCP/IP network to connect to co-workers computers but cannot browse the corporate Intranet. Which of the following network addresses is likely to be configured incorrectly?	The TCP/IP default gateway.
	Which of the following is the correct syntax for the Universal Naming Convention (UNC)?	\\HOST\PATH\TO\SHARE
	While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?	Inform the customer that the CD-ROM drive is no longer working because of a mistake made by the technician. Call the supervisor and request a replacement CD-ROM drive at the cost of the company.
	Which of the following tools would create a backup point so that a users computer can be reverted back to a previous state?	System Restore
	There are eight lettered drives on a computer. The customer complains that the USB flash drive is detected but does not show up in Computer. How can a technician resolve this issue?	Reassign the USB flash drive letter using disk management.
	In Windows 2000 Service Pack 4, which of the following commands would allow permissions to be changed within the registry?	REGEDT32
	A new users computer was setup incorrectly by a new technician not familiar with user setup procedures. Which of the following actions should a technician take after correctly setting up the computer?	Ask the other technician whether the technician would like to learn user setups.
	Which of the following can be used to stop a program from running automatically on boot?	Type MSCONFIG on command line and remove the program from STARTUP.
	Which of the following actions should a technician take FIRST when speaking with a new customer?	State the technicians name and the companys name.
	Which of the following may damage a CRT monitor?	strongly magnetized objects
	Which of the following would be used to convert some or all of a scanned document to searchable text?	Optical Character Recognition (OCR)
	Setting a computers minimum and maximum virtual memory file size settings to be equal will	preserve the required space on the hard drive for the file.
	A technician is troubleshooting a laptop that is not recharging the battery. After replacing the battery, the problem still exists. Which of the following may be the cause?	There is a defective AC/DC converter.
	An angry customer has just walked out of a retail store after yelling and cursing at a technician. The technician observes that the customer left ten dollars on the counter. Which of the following actions should the technician take?	Attempt to contact the customer and hold the money for the customer.
	To automatically update the accessories of a network printer, both the printer and the computer must support	SNMP.
	Which of the following commands are available in the Windows XP recovery console?	CHKDSK & FIXMBR
	A user complains about being unable to install software programs on a computer at work. Which of the following is the MOST likely cause of this issue?	The user does not have sufficient privileges.
	A user has purchased a new computer and reports that when trying to install the old laser printer the driver for the printer is on a floppy disk and the new computer does not have a floppy drive. Which of the following would be the BEST to recommend?	Download the driver to the new computer from the manufacturers website and install the driver from a file folder
	Which of the following is the location where a processor would be installed on a newer model laptop?	ZIF socket
	A user reports receiving an email from the user's bank requesting that due to a bank audit, the user must click a link in the email and enter the username, password, and account number. This may be an example of	social engineering
	A customer is upset about a problem with the computer. The technician should	listen to the customer and remain calm.
	Each time a serial port receives a character, the port has to get the attention of the computer by raising	an interrupt request line.
	Which of the following can be used to check whether a computers power supply is faulty?	multimeter
	In Windows XP Professional, which of the following would indicate file or folder encryption?	A green colored text for the file or folder name. & Examining the file or folder attributes
	After installing Service Pack 2 for Windows XP, a computer does not work correctly. During boot, which of the following will start the computer in safe mode?	Press the F8 key
	While at a customers home, a technician has to call a vendor to help fix the problem. Which of the following would be the BEST action for the technician to take?	Ask permission to use the customers telephone and reassure the customer that the telephone call is necessary.
	Which of the following shortcuts will lock a computer without logging off?	Ctrl + Alt + Del and select Lock Computer
	Which of the following is considered confidential information that could be found on a companys network?	employee health insurance records & product design diagrams
	A customer is unhappy when the computer has not been fixed by the predetermined time. Which of the following would be the BEST way to resolve this problem?	Listen attentively to the customers concerns and explain that the repair process will be expedited if possible.
	Which of the following offers the BEST compression for image files being transferred over the Internet and archived offsite?	.JPEG
	A computers internal power supply fan has stopped running causing the computer to overheat. Which of the following actions should a technician take?	Replace the power supply and discard the power supply correctly.
	Which of the following is a static network address?	192.168.0.254
	A laptop computer does not respond when using alternating current (AC) power. Which of the following actions should the technician take FIRST?	Swap AC adapters
	Which of the following display capabilities supports notebooks connected to external displays?	DualView
	A technician is asked to recover data from a computer at a customers site. After recovering the data, the technician discovers illegal material on the hard drive. Which of the following actions should the technician take?	Notify law enforcement authorities and leave the customer site.
	Which of the following would be BEST to increase the speed of a laser printer?	Memory Upgrade
	A technician has completed a new Windows XP Professional image and would like all users to receive standard desktop settings when logging in for the first time. The standard settings have been configured using a temporary user account and the temporary user account profile should be copied to the	default users profile.
	When removing an AGP card from a computer, which of the following steps should be taken?	Remove the retaining screw; release the clip at the rear of the card and firmly pull the card out of its socket
	A technician receives a service call for a laptop that is locking up. The user reports that no hardware or software changes have been made. Which of the following actions should the technician take next?	Run a hardware diagnostic.
	Which of the following would be the BEST action to take to fix a programming problem with the network interface card (NIC) on a printer?	Upgrade the firmware on the affected NICs.
	Which of the following utilities can be used to keep online and offline files current?	Synchronize
	A technician is trying to connect to a user remotely and is unable to connect using the given IP Address. Which of the following is the MOST likely cause?	Remote desktop is not enabled
	A device that converts light reflected from a document to varying voltages in a scanner is	A device that converts light reflected from a document to varying voltages in a scanner is
	Which of the following components used in a laptop are considered hot-swappable?	a USB flash drive
	Which of the following commands is used to clear the DNS table in Windows XP?	IPCONFIG/flushdns
	Intermittent communication problems with printers can be resolved by	upgrading the firmware.
	A user is unable to access an FTP server after installing a firewall program. Which of the following TCP ports should be opened in the firewall in order to resolve the problem?	21
	Which of the following types of network cable is MOST often used in a high interference area?	Shielded Twisted Pair (STP)
	When an angry customer voices intent to seek help elsewhere, which of the following actions should a technician take?	Attempt to calm the customer and find out what went wrong.
	A technician would like to install a non-hot swappable DVD-ROM drive in a laptop. Which of the following actions must the technician take FIRST?	Completely shut down the computer
	In a home network with one router, which of the following BEST describes the gateway?	Provides a connection to the Internet
	Which of the following recovery console commands should the technician use to repair a BOOT.INI problem?	BOOTCFG/REBUILD
	Which of the following commands allows editing of startup.ini?	MSCONFIG
	In Windows XP, which of the following locations can be accessed to view services that are starting up during the boot process?	MSCONFIG
	A user reports that after installing a 256MB memory upgrade, to obtain a total of 512MB, only the original 256MB is reported. Which of the following should the technician do FIRST?	Conduct diagnostics.
	Which of the following types of numbers are displayed in a bluescreen error?	10 digit hexadecimal number
	When configuring a computer for use on a network using DHCP, the computer does not acquire an IP address. Which of the following may be the cause?	The DHCP service is not running. & The switch that the computer is connected to is unplugged.
	Which of the following media provides the most storage capacity for creating a backup?	dual-layer DVD
	Which of the following is a standard power connection on a motherboard?	ATX & AT
	Which of the following utilities is used to speed up hard drive access?	Disk Defragmenter
	A technician is called to look at a computer. The customer is angry and states that this is not the first time the same problem has occurred. Which of the following actions should the technician take?	Assure the customer that an attempt will be made to resolve the issue and QUESTION NO: the customer about the problem
	Safe mode, Emergency Repair Disk (ERD), and Recovery Console are examples of	Windows 2000, Windows XP boot options
	In Windows XP, which of the following will CTRL+C do when running a command line utility?	BREAK
	A customer engages a technician in conversation about the competition. Which of the following actions should the technician take?	Remain respectful of competing companies when talking with the customer.
	In Windows XP, which of the following command line functions or utilities would be the BEST choice to duplicate one or more files and place the files in another location?	COPY
	Which of the following will prevent the Windows messenger service from displaying any messages?	Start > Run > type service.msc > right click on the messenger service > Properties > Start-up type > Disable
	On the way to a customers home, a technicians car has a flat tire. It is 30 minutes before the scheduled appointment. Which of the following actions should the technician take?	Telephone the customer and tell the customer about the situation. Offer to reschedule the appointment.
	Damage caused by electrostatic discharge (ESD) can be prevented by	using an anti-static mat.
	When scanning a document, which of the following affects the size of the file?	The scanning resolution.
	Which of the following command line utilities can be run to determine what patches a computer needs?	HFNETCHK.EXE
	A basic Input/Output System is stored as firmware on which of the following types of memory?	Read Only Memory
	Which of the following file systems is recommended for Windows XP Home?	NTFS
	A user reports that each time a specific program is used the program locks up. Which of the following actions should a technician take FIRST?	Verify that the program is compatible.
	A technician is installing a 168 pin DIMM. Which of the following describes how the memory module is installed on the motherboard?	Straight down into one of the memory sockets on the motherboard
	Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem?	PING the users workstation
	In Windows XP, which of the following paths can be used to stop a particular service program?	Start > Control Panel > Administrative Tools > Services
	A technician has installed a second hard drive and needs to make the new hard drive usable in Windows XP. Which of the following can be used?	Computer Management console
	In Windows XP, which of the following must be done to enable a second monitor?	Display Properties > Settings > Secondary Monitor > 'Extend my Windows Desktop onto this Monitor
	A small business is migrating from Ethernet to 801.11b wireless and will be using a small wireless access point for all laptops and computers. To ensure security on the network, the access point should be set to	allow access to listed MAC addresses only
	A user has moved a laser printer from one office to another and attached the printer to a new computer. When trying to print, unrecognizable characters print out on the paper. Which of the following actions should a technician take?	Install the correct drivers on the new computer.
	Parallel cables should be kept to a length of no more than	15 feet (4.5 meters).
	A customer asks what type of extra power supply to purchase for their laptop. Which of the following is the BEST response?	The power supply has to have the proper output voltage and equal or greater wattage than the original.

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