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386 Cards in this Set

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HOW ARE THE CONCEPTS OF COMMUNICATION PREPARATION UNIVERSAL?
THE BASIC PHILOSOPHY AND GUIDANCE FOR EFFECTIVE WRITING AND SPEAKING ARE THE SAME. BOTH INVOLVE GETTING STARTED WITH THE COMMUNICATION, SUBJECT RESEARCH, SUPPORT SELECTION, AND ORGANIZING.
WHAT IS EFFECTIVE COMMUNICATION?
ANY COMMUNICATION THAT RESULTS IN THE RECEIVER INTERPRETING YOUR MESSAGE AS YOU INTENDED
FOR WHAT THREE REASONS DO WE GENERALLY TRY TO COMMUNICATE WITH EACH OTHER?
1. DIRECT
2. INFLUENCE
3. INFORM
None
EXPLAIN THE TWO AUDIENCE CONCEPT AS IT APPLIES TO COMMUNICATION.
SENDING AUDIENCE: THE GROUP WE REPRESENT. RECEIVING AUDIENCE: THE GROUP WITH WHOM WE ARE COMMUNICATING.
NAME FOUR SOURCES FOR RESEARCHING YOUR SUBJECT.
LIBRARY
INTERNET
REFERENCE BOOKS
INDIVIDUALS
None
LIST FIVE CATAGORIES OF REFERENCE TOOLS.
ALMANACS
DICTIONARIES
ENCYCLOPEDIAS
THESAURUSES
E-RESOURCES
None
NAME THE FIVE TYPES OF SUPPORT.
DEFINITIIONS
EXAMPLES
COMPARISONS
TESTIMONY
STATISTICS
None
IN WHAT MANNER DID SOCRATES DESCRIBE SPEECH? HOW DOES THIS CORRELATE TO SPEECH STRUCTURE?
"THE BODY OF AN ANIMAL HAVING A HEAD(INTRODUCTION),BODY AND TAIL (CONCLUSION)
None
NAME FIVE DIFFERENT PATTERNS USED WHEN ORGANIZING A PRESENTATION.
1 TOPICAL.
2 TIME OR CHRONOLOGICAL.
3 REASON - PROBLEM SOLUTION.
4 SPATIAL - GEOGRAPHICAL.
5 CAUSE AND EFFECT
None
DESCRIBE MIND MAPPING.
BRAINSTORMING, WHERE YOU ALLOW YOUR UNORGANIZED THOUGHTS TO FLOW ONTO PAPER, CONNECTING LIKE ITEMS.
LIST FOUR OUTLINING FORMATS.
SCRATCH
FORMAL
INFORMAL
TALKING PAPER
None
WHAT DO THE TERMS "FAULTY ANALOGY, ASSERTED CONCLUSION, LOADED QUESTION, AND NON SEQUITUR HAVE IN COMMON"?
THEY ARE EXAMPLES OF FLAWS OR FALLACIES IN LOGIC.
HOW ARE TRANSITIONAL DEVICES VALUABLE TOOLS WHEN ARRANGING THE ELEMENTS OF YOUR MESSAGE?
TRANSITIONAL DEVICES, CAN ASSIST YOUR AUDIENCE IN FOLLOWING YOUR TRAIN OF THOUGHT.
WHAT ARE THE ACCEPTED STANDARDS FOR THE FORMAT OF THE PRINTED PRESENTATION?
DOUBLE SPACE TEXT
MAIN POINTS ADEQUATELY SUPPORTED
12 POINT
TIMES NEW ROMAN FONT
ONE INCH MARGINS
ALIGN TEXT TO LEFT
None
WHAT ARE THE THREE AREAS TO FOCUS ON WHEN WRITING A PAPER?
1. TECHNICAL ACCURACY AND COVERAGE
2. ARRANGEMENT AND FLOW
3. READABILITY AND MECHANICS
None
WHY IS THE "EXTEMPORANEOUS" APPROACH TO SPEAKING APPEALLING?
IT IS THE LEAST HOSTILE AND MOST INTIMATE FORM OF COMMUNICATING WITH AN AUDIENCE.
WHAT ARE THE THREE AREAS TO FOCUS ON WHEN PREPARING A SPEECH?
1. TECHNICAL ACCURACY AND COVERAGE
2. ARRANGEMENT AND FLOW
3. PRESENTATION AND DELIVERY
None
WHAT THREE COMPONENTS ARE EVALUATED IN THE INTRODUCTION OF A WRITTEN OR SPOKEN PRESENTATION?
PURPOSE
MOTIVATION
OVERVIEW
None
WHAT SECTION IS USED TO EVALUATE PUNCTUATION, GRAMMAR AND SPELLING?
READABILITY AND MECHANICS
IN WHICH PART OF A SPEECH OR WRITTEN PRESENTATION WOULD YOU EVALUATE THE USE AND INTEGRATION OF TRANSITIONS
ORGANIZATION
WHAT ARE THREE RESPONSIBILITIES OF COMMANDERS AND SUPERVISORS THEIR STAFFS AND SUBORDINATES, WHEN IT COMES TO ORGANIZATIONAL COMMUNICATION?
KEEP CHANNELS OPEN
MAINTAIN AN ENVIRONMENT CONDUCIVE TO COMMUNICATION
COMMUNICATE EFFECTIVELY
None
IN WHAT WAY CAN ORGANIZATIONAL PERSONNEL VERIFY THEY ARE ENGAGING CRITICALLY AND CONSTRUCTIVELY IN THE EXCHANGE OF IDEAS?
BY COMPLETING A SHORT, SELF-DIAGNOSTIC EXERCISE THAT REVEALS PERSONAL BUT APPLICABLE BARRIERS TO COMMUNICATING.
NAME FOUR BARRIERS THAT CAN HINDER EFFECTIVE COMMUNICATION.
ORGANIZATIONAL
LANGUAGE
MANAGERIAL
PSYCHOLOGICAL
None
WHAT ARE THE STEPS IN OVERCOMING COMMUNICATION BARRIERS?
1. ESTABLISH AN ORGANIZATIONAL POLICY THAT DEFINES LINES OF RESPONSIBILITY AND AUTHORITY, ESTABLISHES COMMUNICATIONS CHANNELS, PROVIDES A CLIMATE FOR EFFECTIVE COMMUNICATION, AND KEEPS KEY PEOPLE INFORMED.

2. INCREASE SKILLS IN WRITTEN AND ORAL EXPRESSION.
None
HOW DO COMMUNICATIONS FLOW WITHIN AN ORGANIZATION?
THREE DIRECTIONS:
UPWARD
DOWNWARD
LATERAL.
None
WHAT IS THE RESULT OF COMMUNICATIONS HAVING TO PASS THROUGH MANY ORGANIZATIONAL LEVELS?
CAUSES A DELAY IN COMMUNICATIONS AND CREATES CHANCES FOR DISTORTION OF THE ORIGINAL MESSAGE.
THE MISUSE OF ABSTRACTIONS AND A LACK OF COMMON CORE EXPERIENCE ARE MAIN CONTRIBUTORS TO WHICH COMMUNICATION BARRIER?
THEY ARE THE MAIN CONTRIBUTORS TO LANGUAGE BARRIERS.
WHAT IS THE DIFFERENCE BETWEEN CONCRETE AND AN ABSTRACT NOUN?
CONCRETE - REFERS TO OBJECTS THAT HUMANS CAN DIRECTLY EXPERIENCE. THEY USUALLY CONVEY THE SAME MEANING TO EVERYBODY.
ABSTRACT - IDEAS THAT CANNOT BE DIRECTLY EXPERIENCED; TENDS TO BE VAGUE AND OPEN TO INTERPRETATION.
None
1.)WHAT IS A CLIQUE? 2.)DESCRIBE ONE ADVANTAGE AND ONE DISADVANTAGE OF A CLIQUE WITHIN AN ORGANIZATION.
1.)RESULT OF OUR SOCIAL INSTINCT TO BAND TOGETHER IN GROUPS.
2)CAN BIND PEOPLE TOGETHER BY ENHANCING UNIT MORALE. CAN ALSO TAKE ON A LIFE OF ITS OWN AND BECOME INDEPENDENT OF ORGANIZATIONAL OBJECTIVES.
None
WHAT ARE THE FOUR STEPS IN THE PROCESS OF WRITING?
PREWRITING
DRAFTING
EDITING
REVISING
None
WHAT FIVE STEPS ARE INVOLVED IN THE PREWRITING PHASE?
1)SELECTING YOUR PURPOSE AND OBJECTIVE.
2)ANALYZING YOUR AUDIENCE.
3)RESEARCHING YOUR SUBJECT.
4)SELECTING A PATTERN.
5)OUTLINING
None
WHEN WRITING YOUR DRAFT, WHAT AREAS SHOULD YOU FOCUS ON?
INTRODUCTION
BODY
CONCLUSION
TRANSITIONS
SUPPORT
None
DURING THE EDITING PHASE, WHAT SPECIFICALLY ARE YOU LOOKING FOR?
LOOK FOR BASIC GRAMMATICAL ERRORS AND CORRECT FORMAT. CHECK FOR COMPLETE PARAGRAPHS AND SENTENCES, THEN COMPARE IT TO YOUR OUTLINE TO ENSURE YOU HAVE INCLUDED ALL OF THE MAIN POINTS AND SUBPOINTS YOU INTENDED TO COVER.
DESCRIBE THE REVISING PHASE.
REVISING IS A FINISHING STEP TO IMPROVE THE COMMUNICATION BASED ON THE EDITING PHASE AND THE FEEDBACK FROM THE REVIEWERS. YOU REVISE OR REWRITE YOUR DRAFT TO MAKE IT INTO A MORE FORMAL PRESENTATION.
WHAT IS SENTENCE UNITY?
ALL THE PARTS OF THE SENTENCE MATCHING IN NUMBER, VERB, POSSESSION, ETC.
BRIEFLY DEFINE THE FOUR TYPES OF SENTENCES YOU SHOULD USE THROUGHOUT YOUR WRITTEN COMMUNICATION.
1)SIMPLE SENTENCE-EXPRESSES ONE COMPLETE THOUGHT.
2)COMPOUND SENTENCE-UNION OF TWO OR MORE SIMPLE SENTENCES.
3)COMPLEX SENTENCE-SIMPLE WITH A DEPENDENT CLAUSE ATTACHED TO IT.
4)COMPOUND-COMPLEX-COMBINATION OF THE TWO.
None
NAME THE STANDARD SENTENCE MECHANICS YOU SHOULD BE AWARE OF WHEN WRITING.
PUNCTUATION
CAPITALIZATION
ABBREVIATION
None
BRIEFLY DESCRIBE EACH OF THE COMMON OBSTACLES TO SENTENCE COHERENCE.
Faulty order of sentence parts and misplaced modifiers(sentence parts are not in correct order).
2)Faulty Parallelisms (similar ideas or parts are not expressed in a Parallel Way)..
3)Faulty relationship of ideas (Reader cannot tell the relationship of sentence parts due to dangling modifier or omissions).
4. PRONOUN REFERENCE (Reader able to identify the noun that the pronoun refers to.)
None
WHAT ARE THE THREE BASIC COMPONENTS OF A PARAGRAPH?
TOPIC SENTENCE
SUPPORT SENTENCE
CLOSING SENTENCE
None
WHAT IS THE BASIC CONCEPT OF PARAGRAPH COHERENCE?
ALL THE PARAGRAPH PARTS SHOULD BE ARRANGED SO THAT THEIR RELATIONSHIP IS CLEAR TO THE READER.
WHAT ARE SOME EXAMPLES OF TRANSITIONAL DEVICES YOU CAN USE TO SHOW A CONTRASTING RELATIONSHIP?
BUT, STILL, HOWEVER, NEVERTHELESS, AND YET.
CONSIDERING THE POINT OF VIEW FOR YOUR COMMUNICATION, DESCRIBE HOW WRITING IN THE SECOND PERSON IS DONE.
THE SECOND PERSON IS THE PERSON SPOKEN TO; USING THE SECOND PERSON ALLOWS THE WRITER TO MAINTAIN SOME PERSONAL RELATIONSHIP WITH THE READER.
DESCRIBE THE THREE COMMON FORMS OF TENSE YOU WILL USE IN YOUR COMMUNICATION.
1)PAST-express actions or make a statement about something that happened in the past.
2)PRESENT-expresses action or makes a statement about something happening in the present time.
3)FUTURE-expresses action or make a statement about something happening at a future time.
None
WHAT DOES THE VOICE OF YOUR WRITING INDICATE?
IF THE SUBJECT ACTS OR IS ACTED UPON.
HOW DO YOU USE NUMBER TO MAINTAIN PARAGRAPH COHERENCE?
IF THE CONTROLLING IDEA IS SINGULAR, YOU KEEP ALL THE REFERENCES TO IT SINGULAR.
WHAT IS THE BASIC IDEA BEHIND WRITING A DRAFT?
TO GET YOUR IDEAS DOWN ON PAPER SO YOU CAN REVISE AND EDIT.
EACH TIME YOUR WORK IS EDITED, WHAT SHOULD THE EDITOR BE READING FOR?
CONTENT
ARRANGEMENT
FLOW
READABILITY AND
MECHANICS.
None
DEFINITION OF A BULLET STATEMENT?
CONCISE, WRITTEN STATEMENT OF A SINGLE IDEA OR A SINGLE ACCOMPLISHMENT AND THE IMPACT.
WHAT FORM OF COMMUNICATION DOES THE CONSTRUCTION OF A BULLET STATEMENT RESEMBLE? WHY THE COMPARISON OF THE TWO FORMS?
WORDING OF A TELEGRAM. WORD ECONOMIZING IS INTEGRAL TO SAVE MONEY WHILE INSURING MESSAGE MEANING; THE SAME CONCEPT TO DEVELOPING BULLET STATEMENTS.
NAME THE TYPES OF BULLET STATEMENTS.
(SIB)SINGLE IDEA
(SAB)SINGLE ACCOMPLISHMENT
None
EXPLAIN THE FOLLOWING FORMULA: SAB=SAC+2
Single Accomplishment Bullet =Specific, Accurate, Concise. Single Accomplishment/Achievement and impact
WHAT ARE THE ATTRIBUTES OF AN EFFECTIVE BULLET STATEMENT?
IT SHOULD BE:
SPECIFIC
ACCURATE
CONCISE.
None
WHAT ARE THE THREE MOST COMMON USES FOR BULLET STATEMENTS IN THE AIR FORCE?
EPR
AWARD/DECORATION NOMINATION
TALKING PAPER
None
HOW MANY TYPES OF ACCOMPLISHMENT BULLET STATEMENTS ARE THERE? NAME THEM.
THREE:
ACTION VERB BULLET
MODIFIED VERB BULLET
SPECIFIC ACHIEVEMENT BULLET
None
WHAT IS AN SIB?
SINGLE IDEA BULLET.
WHERE WOULD YOU MOST LIKELY USE AN SIB?
TALKING PAPER
POINT PAPER
BULLET BACKGROUND PAPER.
None
WHERE WOULD YOU MOST LIKELY USE AN SAB?
EPRs
AWARD/DECORATION NOMINATION PACKAGE.
None
WHAT ARE THE PHASES OF THE SPEAKING PROCESS?
PREWRITING
DRAFTING
EDITING
PRESENTING
None
WHEN STARTING A PRESENTATION, WHAT ARE SOME ATTENTION-GETTING DEVICES YOU MIGHT CONSIDER?
RHETORICAL QUESTIONS
DIRECT QUESTIONS
QUOTATIONS
ILLUSTRATIONS
STARTLING STATEMENT
UNUSUAL OR DRAMATIC DEVICES
REFERENCES TO THE IMPORTANCE OF THE THEME.
None
WHAT IS THE DEFINITION OF A RHETORICAL QUESTION?
ONE REQUIRING NO ANSWER, IT IS USUALLY OBVIOUS.
WHAT IS THE PURPOSE OF THE OVERVIEW STEP IN THE PROCESS OF SPEAKING?
PROVIDES THE AUDIENCE WITH A ROAD MAP OF THE INFORMATION THAT IS TO FOLLOW.
WHAT SHOULD BE ACCOMPLISHED DURING THE SUMMARY?
RESTATE THE MAIN POINTS,
THE RELATIONSHIP BETWEEN POINTS AND
THE SPECIFIC OBJECTIVE OF THE PRESENTATION.
None
WHAT DEVICES ARE USED TO ENSURE THE CONTINUITY OF THOUGHT?
TRANSITIONS AND INTERIM SUMMARIES.
HOW MANY TYPES OF PHYSICAL BEHAVIORS ARE THERE? NAME THEM.
THREE: EYE CONTACT
BODY MOVEMENT
GESTURES
None
ACCORDING TO DOCTOR KLINE, WHAT ARE THE PROPERTIES OF VOICE?
QUALITY
INTELLIGIBILITY
VARIETY
None
UPON WHAT FACTORS DOES THE INTELLIGIBILITY OF A PRESENTATION DEPEND?
ARTICULATION
PRONUNCIATION
VOCAL PAUSES
OVERUSE OF STOCK EXPRESSIONS
SUBSTANDARD GRAMMAR
None
WHAT FUNDAMENTALS OF SPEECH ADD VARIETY TO A PRESENTATION?
RATE
VOLUME
FORCE
PITCH
EMPHASIS
None
When the dictionary definitions and the philosophical descriptions of the term "professional" are combined, what are the criteria for an occupation to be described as a profession?
One that exhibits a body of theory and specialized knowledge, is service oriented, and has a distinct subculture.
What is wrong with the position that any given broadly defined occupation is either a profession or it is not?
That approach leads to such conclusions and only doctors and not nurses are members of the medical profession and only officers and not enlisted are professionals in the POA. The vast majority of occupations and professions are distributed all along the great middle between the two extremes. The characteristics which determine an occupation's place on the Professions Continuum is not prestige or salary, but rather the three criteria. A century or two ago only a few recognized existed physician, professor, clergy, etc.) and now there's no need for the vacuum tube changer in today's computer systems (an important job only half a generation ago)
List unprofessional actions that should not be exhibited by NCOs’.
Coasting through a career; considering oneself only a technical expert; discrimination; ignoring direction from your superiors and then asking for forgiveness later; inflating EPRs; lack self development; neglecting weak skill area such as writing; only focusing upon one area of your job or responsibilities; poor attitude; purposely rushing to miss reveille and retreat; seeing discipline violations and not correcting; sexual harassment; shabby wear of the uniform; shying away from additional responsibility; taking advantage of no supervision; understanding role model responsibilities; using personal bias in the evaluation process; weak performance feedback; whining or complaining about everything.
What motivates NCOs’ to choose to behave in a professional manner?
Seriousness about commitment and obligation sworn to in oath of enlistment; association with those with very high standards; a sense of urgency; have worked under the leadership of several good professional supervisors; have patriotic undertones driving personality; view military service as serving a cause higher than self; see themselves as more than a technician; view themselves as professional.
What is the impact of unprofessional behavior upon the Air Force?
Degraded mission effectiveness; decrease in organizational efficiency; lack of subordinate growth and development; no mentorship; perpetuates a "just a job" attitude; discipline and morale suffer.
Why is it important that we continue to move along the professional continuum?
If we all don't aspire to improve or enhance our level of performance and abide by the same core values and responsibilities, then there is no way the profession as a whole can advance along the continuum of occupations. In other words, a weak link here and a weak link there will cause the entire organization to lose status. A continual move toward professionalism helps increase public trust of the military.
Give examples of how today's enlisted corps is significantly different than our predecessors in the areas of higher level responsibilities and education.
Many enlisted members are assuming responsibilities once exclusively reserved for members of the officer corps. These increased responsibilities, both technical and supervisory, are being executed more capably because the enlisted individuals involved have a firm basis of professional understanding based upon increase levels of education.
How does the Profession of Arms subject area broaden our perspective of the military profession?
Builds an appreciation of our membership in the POA. Provides information about events and issues that dictate military missions. It also teaches and reminds as about our history and culture. It provides the foundation for NCO mentorship.
What three core objectives steer our national strategy process?
Enhancing our own security
Promoting democracy abroad
Bolstering America's economic prosperity
None
What is the primary focus of National Security Strategy?
National Security Strategy primarily focuses on the myriad of military threats that the nation must confront.
When was Airlift first used as a mechanism for National Security?
Berlin Airlift
Which command solely provides Air Mobility for the United States?
Air Mobility Command-AMC
How is National Security beneficial to National Strategy?
National Security Strategy is an extension of National Security. National Security is utilizing Air Mobility resources effectively by adhering to the National Security Strategy. This encourages prevention and limitations of terrorist activity.
Identify the three categories relative to determining a nation's needs and interests?
HOW CRUCIAL IS AN INTEREST TO THE US
HOW VITAL IS AN INTEREST TO THE US
WHICH BASIC INTEREST IS AT STAKE?
None
Who is responsible for determining the nation's needs and interests?
Strategists must weigh heavily the nation’s needs and interests. The process entails determining what interests and what national instruments of power are available and applicable.
Identify the four levels of intensity.
Survival
Vital
Major
Peripheral
None
How does National Power support National Security?
Strategy makers must match the instruments of power to the interests of the state. They must consider the interests and the instruments in existence to pursue those interests, which are matters of public policy choices. The choices are made in the political realm. Strategists must determine to what ends the allocation of scarce or abundant resources will be dispersed.
Identify the responsibilities for each instrument of power
Military-EXTENT TO WHICH A NATIONS ARMED FORCES CAN BE EMPLOYED TO ACHIEVE NATIONAL ENDS.
Economic-THE DEGREE TO WHICH THE US CAN MANIPULATE ECONOMIC ASSISTANCE IS LIMITED BY THE COMPARATIVELY SMALL AND STATIC SIZE OF ITS ASSISTANCE BUDGET.
Diplomatic-ABILITY TO MEDIATE SUCCESSFULLY AND TO PRODUCE UNIQUE AND MUTUALLY ACCEPTABLE SOLUTIONS WITHOUT APPLICATION OF MILITARY OR ECONOMIC POWER.
None
When do strategists determine which instrument of power to utilize?
When they have identified the various levels of intensity of basic threats.
Explain how National Strategy processes support National Security?
There are four distinct areas of importance in relation to how the national strategy process supports National Security.
Objective and initiatives
Developing military strategy
Designing operational strategy
Formulating battlefield strategy.
None
What is the first step towards implementing a National Security Strategy?
Defining the objective and initiatives.
What is difference between military strategy and operational strategy?
Operational strategy employs the forces provided by military strategy.
Differentiate between tactics and higher levels of strategy?
Tactics govern the use of forces on the battlefield
While grand strategy, military, and operational strategy bring forces To the battlefield.
None
How are national decisions defined?
National decisions are decisions about the content of grand strategy and the resources available to implement that strategy. These decisions are products of political processes within the Federal Government
None
What elements comprise the coordination of military strategy?
Employment
Development
Deployment
None
Explain the coordination process.
Coordination is geared primarily to relationships between instruments of power at the grand strategy level and refers to relationships within the military instrument of power. The strategists attempt to coordinate the elements of military strategy. The strategists must consider elements such as how should the risks be managed; should they prepare for the worst case or the most likely case; and can one prepare for both possibilities, or would that raise the specter of not being prepared adequately for either case.
How does Major Regional Conflict (MRC) affect National Security?
They pose a heavy demand on the US forces and definitely drive most forces requirements.
Identify the four phases of the department planning framework for MRC?
Halting the invasion
Force buildup
Counter offensive
Ensuring postwar stability.
None
When does regional conflict exist?
Anytime the use of military power by force is contemplated or activated.
Define Terrorism.
The systematic use of terror or unpredictable violence against governments, publics or individuals To attain a political objective. Terrorism has been used by political organizations with both rightist and leftist objectives, by nationalistic and ethnic groups, by revolutionaries, and by the armies and secret police of governments themselves.
Identify two terrorist groups.
Japanese Red Army, Italy's Red Brigades, Ku Klux Klan, or Shining path of Peru
How do terrorist groups finance their violent activities?
Drug trafficking is at the top of their list of illegal money raising activities, followed by robbery, extortion, kidnapping, blackmailing, and arms smuggling
What is the responsibility of the HIDTA Program?
The HIDTA is responsible for the production, manufacturing, distribution, transportation and chronic use of illegal drugs, as well as the attendant money laundering of drug proceeds.
Which drug does the intelligence community believes has been the primary narcotics threat since 1985?
Cocaine
Which drug is the most widely abused and readily available, illicit drug in the US?
Marijuana
How does international organized crime negatively impact our nation?
Drugs, terrorism, and organized crime are far better financed and more disciplined than previously suspected. Drug cartels have the ability to move literally hundreds of billions of dollars in and out of legitimate financial systems. Organized crime groups, particularly in Russia, now have almost a choke hold on the country's vast natural resources, as well as their banks and media. Russia has been described recently by the press as a kleptocracy from top to bottom, a semi criminal State. And there are now various terrorist groups, including those being sponsored by Iran and Iraq, which are actively recruiting top nuclear scientists in their effort to obtain nuclear weapons. Unfortunately, these areas of concern can cause our economy to weaken financially and reduce National Security while placing the US in an extremely vulnerable position.
What three risks are associated with nuclear proliferation?
Potential losses to US forces
Damage to allied nations
Escalation to a superpower confrontation
None
What are two major problems posed by biological and chemical weapons?
Biological and chemical weapons are easy to produce and easy to conceal.
What does Information Warfare (IW) consists of?
Actions taken to achieve information superiority in support of national military strategy by affecting adversary information and information systems while leveraging and protecting our own information and information systems. This formulation is intended to encompass military and non-military actions as well as offensive and defensive aspects. It also encompasses all levels of war from the tactical to strategic, and applies to peacetime and wartime conditions.
None
Describe the emphasis of Offensive Information Warfare?
The manipulation of electronic information systems to influence an adversary's perception and behavior. This might, for example, involve disabling military and civilian telecommunication systems through computer viruses or electromagnetic pulse devices. Infiltration is however, the "maneuver of choice" since an enemy, unaware that his information sources have been comprised, will continue to trust them, creating opportunities for deception. Offensive IW also emphasizes the use of direct broadcast satellites, the commercial media, and "visual stimulus and illusion" technologies such as holography to conduct propaganda and subversion.
What does Defensive Information Warfare entail?
An ability to detect and thwart attempts to tamper with one's own source of information. In military sphere, this entails assuring the integrity of command and control, communications, and intelligence systems. Critical elements of civilian infrastructure such as power grids, financial networks, and telecommunications, systems must also be protected.
What is the American information infrastructure vulnerable to?
The American information infrastructure, which the US defense communications depends, is highly vulnerable to INFILTRATION and SABOTAGE.
Identify the nine critical issue areas of an infrastructure?
Fragmentation of responsibility
Technology
Architectural framework
People
Facilities
Data bases
Network control
Threat and risk
Security in a global infrastructure.
None
What are the three keys to protecting the nation’s information infrastructure?
The key to protecting the nation's information infrastructure is to provide the ability to PROTECT the system from attack; DETECT an event when it is occurring and be able to decide if it is an attack, a failure mode, or an isolated hacker; and REACT to the event in a way that minimizes the impact and restores and maintains capability.
Protect!
Detect!
React!
None
How does MOOTW (MILITARY OPERATIONS OTHER THAN WAR) support National Security?
MOOTW focuses on deterring war, resolving conflict, promoting peace, and supporting civil authorities in response to domestic crisis.
None
What does Combat Operations of MOOTW (MILITARY OPERATIONS OTHER THAN WAR) include?
Typically, MOOTW involves combat operations entailing protection of shipping, enforcement of exclusion zones, counter air interdiction and attack. MOOTW involving combat, such as peace enforcement, may have many of the same characteristics as war, including active combat operations and employment of most combat capabilities.
None
What is the goal of MOOTW (MILITARY OPERATIONS OTHER THAN WAR)during Noncombat?
As in war, the goal is to achieve national objective as quickly as possible and conclude military operations on terms favorable to the United States and its allies. However, the purposes of conducting MOOTW may be multiple, with the relative importance or hierarchy of such purposes changing or unclear.
None
When is overlapping operations MOOTW (MILITARY OPERATIONS OTHER THAN WAR)prevalent?
Overlapping operations of MOOTW is demonstrated when combat MOOTW and noncombat MOOTW is conducted simultaneously.
None
How do space operations support National Security?
By eliminating the use of hostile forces ability to disrupt navigation signals.
What responsibilities lie within space system structure?
Space forces provide military leaders, operators and planners with enormous force enhancement products and services that are essential in achieving rapid dominance of the battle space. Today's space systems provide key information via global communications, navigation weather, warning, and ISR to achieve full spectrum dominance across the range of military operations. In addition, space forces afford a commanding view of operations and provide an important military advantage.
What is the EAF (EXPEDITIONARY AIR FORCE)concept?
Improve our ability to rapidly deploy light, lean and lethal elements of air and space forces anywhere on the globe, while providing predictability and stability for all airmen. To meet this challenge, the Air Force assigned people and equipment from active-duty, Air National Guard and Air Force Reserve units into Air Space expeditionary forces, two crisis-response air and space expeditionary wings and five lead mobility advantage.
None
What is the goal EAF?
To provide an integrated total force that is organized, trained and equipped to provide rapid responsive tailored air and space forces in support of the global engagement mission. It is designed to cope with the high tempo of operations experienced since the Gulf War.
Explain the deployment process of AEF (AIR AND SPACE EXPEDITIONARY FORCE)?
Under the AEF concept almost all of the AF-active, Reserve, and guard-will be divided into 10 force packages, each with a cross-section of AF weapon system draw from geographically separated units. Each AEF will have about 175 aircraft, and each will be more formidable than the air force of most nations. These AEF packages will be able to respond within 72 hours of any unexpected contingency and will be trained and tailored to meet commanders' needs in a wide range of contingency operations. Each AEF will be on call to handle contingency operation for about 90 days every 15 months-two will be on call at all times; about half of each AEF to wait on call at home bases during the 90-day window and about half to deploy.
None
How does EAF/AEF support National Security?
The Expeditionary Air and Space Force organization and its Air and Space Expeditionary Force tool support National Security by increasing morale and retention among airmen, decreasing the negative effect that high operations tempo has on airmen, and presenting an organized, trained and fully equipped force to deal with threats to National Security.
What is the purpose of joint warfare and the desired outcome?
The purpose of joint operations is to combine forces and resources under organized leadership to maintain National Security. Joint warfare does not require that all forces participate in a particular operation merely because of their availability. Joint warfare operations were designed to ensure that military objectives are achieved in the most effective and efficient manner possible.
What is considered the bedrock of US military?
The principles of war are identified as the bedrock of US military doctrine.
What do the principles of war provide?
The principles of war provide the basis for the fundamentals of joint warfare and for the services to develop their respective doctrine, tactics, techniques and procedures.
What was the name of the Berlin Airlift operation and it’s significant to air transport?
Operation "Vittles" underlined the importance and feasibility of sustained, round-the-clock mass movement of cargo by air. It brought experience in operational techniques, air traffic control, and maintenance and reconditioning of aircraft, and proved the need for larger cargo aircraft.
None
What air power lessons learned in WWII were further developed in the Korean War?
The air tactics and techniques initiated during that war were developed further in Korea, including the Air Force's first use of jet aircraft, the F-80 Shooting Star; to control air strikes efficiently, the system of tactical air control was developed.
What was the most significant use of air power during the Vietnam War? Why?
LINEBACKER II, a very accurate and highly concentrated attack on sanctioned areas. The offensive played a key part in bringing about the North Vietnamese decision to sign the peace agreement on 15 Jan 1973.
What was the final analysis of air power from Desert Storm?
Its swiftness, decisiveness and scope brought about the coalition's victory from the wise and appropriate application air power. Air power found, fixed, fought, and finished the Iraqi military.
What significant contribution did the following individuals make to Air Force enlisted heritage? Corporal Eddie Ward?
The Aeronautical division of the US Army Signal Corps first enlisted man and one of aviation's earliest pioneers.
What significant contribution did the following individuals make to Air Force enlisted heritage? Corporal Frank S. Scott?
First enlisted man to lose his life in an air accident.
What significant contribution did the following individuals make to Air Force enlisted heritage? Corporal Eugene Bullard?
The first Black pilot and fighter pilot.
What significant contribution did the following individuals make to Air Force enlisted heritage? SSgt Ester M. Blake?
The first woman to enlist in the first minute of the first hour of the first day that regular AF duty was authorized for women.
What significant contribution did the following individuals make to Air Force enlisted heritage? CMSgt Grace E. Peterson?
The first woman to be promoted to the highest noncommissioned officer grade.
What are the duties of the following: Chief Master Sergeant of the Air Force
TO ADVISE AND ASSIST THE COS AND THE SAF IN MATTERS CONCERNING ENLISTED MEMBERS OF THE AIR FORCE. Represent the enlisted force at ceremonies and other social functions. Accompany the Chief of Staff on base visits and conducting additional visits on his own Representing the enlisted force on a variety of boards, including the Air Force Welfare, Uniform, Commissary, Army and Air Force Exchange services, Air Force Aid Society, and Outstanding Airmen of the Year boards. Serving as a point of contact for other services and civilian organizations on the issues that affect the enlisted force. Furthermore, legislatures and policy makers at all levels of government often solicit the CMSAF's point of view.
What are the duties of the following: First Sergeant
Promoting health, morale and welfare. Maintaining discipline and standards. Preparing and presenting squadron training and information programs. Supervising care and upkeep of squadron dormitories. Monitoring unit administration.
What does adhering to the standards of dress and appearance promote?
Unity within an organization, pride in oneself in the organization.
If we maintain proper wear of the uniform at all time, including in public, how will this influence the public's opinion of the military?
The public will see the military as a well-disciplined organization capable of carrying out its mission, down to the last detail, no matter how trivial.
What is considered the most important benefit of drill for the military member?
Teamwork development
How do ceremonies restore morale and build e'spirit de corps?
It takes the cooperative effort by all members to reach a common goal requiring a great deal of discipline and practice.
What are three ways to honor the flag?
Salute it
Place it in position of honor
Never dip it to any person or object
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What are two elements of military etiquette?
Kindness and respect
What is the impact of gossip on the work center?
It creates a barrier of effective communications that inhibits productive work and accomplishment of the mission.
What is the purpose of the military salute?
Saluting is a significant symbol of the military profession recognized as a mark of a well-trained, disciplined military member. It serves as a greeting and as an acknowledgement of being a member of the profession of arms.
Where is the first and second place of honor?
The first place of honor is always on the right and the second place is that of being in front or "going first"
Define the aspects of wellness.
Exercise
Nutrition
Managing your weight and stress
Not smoking
Keeping current on immunizations and physical check-ups.
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What is the purpose of aerobic exercise?
Beneficial changes occur in the heart, lungs, vascular system, and other tissues of the body. Your body becomes more efficient in moving air into and out of the lungs as your hearts' pumping efficiency increases with less effort. The blood and muscles are better in transporting and utilizing oxygen.
What benefits do you gain from strength training?
Stronger muscles, greater endurance of movement, improved alignment and muscle balance, heart rate, and better physique.
What is the purpose of the warm-up phase?
Producing a physical state of readiness by gradually increasing the breathing, heart rate, and body temperature to prime the muscles for upcoming activity...
Explain the FIT concept.
It stands for Frequency, Intensity, and Time
How does dehydration affect your exercise workout?
The consistency of your blood thickens which causes the heart to work harder to pump thicker blood out to the body.
What are the 6 major categories of nutrients?
Carbohydrates, proteins, fats, vitamins, minerals, and water
What is the most efficient method to achieve permanent weight loss?
Decrease your calorie intake and increase you calorie output.
What causes stressful events to become a problem?
Stressful events themselves are not harmful; it is the inability to cope with too much stress that creates problems.
Explain how stress can be positive.
It can serve as a motivator or initiator for activity.
What are the effects of smoking?
Lung disease, high blood pressure, cancers of the mouth, throat, and bladder, stomach ulcers, and birth defects
What factors influence maintaining a healthy lifestyle?
Living and working environments, inherited characteristics, and medical care you've received.
What are some responsibilities a military citizen has in maintaining state of well being?
Eat healthy, exercise regularly, get plenty of sleep, abstain from smoking, and have effective methods for managing stress.
How can you be a wellness role model?
Your commitment to high degree of wellness will provide an example for subordinates to follow. As a supervisor you need to be out in forefront, leading the way for those you supervise.
How does affective stress management help us as military citizens?
We're better able to deal with stressful situations by first recognizing them and then managing our time and controlling our emotions when the situations occur.
What are some "common" meanings of ethics?
Ethics is knowing the difference between right and wrong; ethics is what is used to determine what action to pursue; ethics are the standards by which we act; ethics are our behaviors; ethics are our adopted attitudes and beliefs.
List examples of written forms of our military code of ethics.
The Oath of Enlistment
UCMJ
Code of Conduct
DOD reg. 5500.7-R, Joint Ethics Regulation
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Based on AFI 36-2909's assertions concerning professional relationships, what are some inferences we can make concerning unprofessional relationships?
Unprofessional relations are deadly to the organizations, create distrust, destroy communication, foster disrespect, and distract from mission.
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How do Fraud, waste and abuse differ from each other?
Fraud is the deliberate attempt to deceive or deprive the AF of something of value.
Waste is the extravagant, careless, or needless expenditure of AF resources.
Abuse is the intentional wrongful or improper use of AF resources.
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Why is "Integrity first" first?
Integrity is essential. It's inner voice of self-control and starting point in everything we do in the AF.
Why is "responsibility and accountability" an important tenet of integrity first?
No person of integrity tries to shift the blame to others. A person with integrity does not take credit for the work of others.
Why is "faith in the system" an important tenet of service before self?
It is important to believe that the processes and people in place will do the right thing, that justice in the end will prevail, and that others will act responsibly in their actions. When we lose faith in these systems, we start to adopt a view that our way of doing things is better; we start to determine these systems for our own personal reasons; and our subordinate may be tempted to follow suit.
What are some examples of AF "systems" we trust?
Enlisted Evaluation System
Decoration system
Promotion system
UCMJ
Supervisors supervising their people properly
Chain of command
IG system
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What are some of the important milestones in the code of conduct?
-Aftermath of Korean Conflict -1955,Executive Order 10631 -review done after Vietnam conflict -1977 Amended article V - In 1988 language was changed to become gender neutral
Define "parole" in the context of prisoner of war?
Parole is a promise by a prisoner of war to a captor to fulfill certain conditions, such as agreeing not to escape nor fight against once released, in exchange for such favors as relief from physical bondage, improved food and living conditions.
Why does the enemy use "parole"?
To gain favor in hopes of gaining military information.
Define three general types of hostile detention.
1)Hostile government detention
2)Hostile government-sponsored terrorist detention
3)Independent terrorist group detention
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What are the key points of Article IV?
-Even in captivity we are to carry out our responsibilities and exercise our authority. -Senior person, regardless of branch of service, must take control -Without discipline, camp organization, resistance, even personal survival may be impossible -Communication breaks down the barriers of isolation that the enemy may attempt to construct
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What is the purpose of LOAC?
A broad set of rules defining how war is fought. The rules are generalized rather than extremely specific, and are designed to apply to any armed conflict. Their purpose is to prevent unnecessary loss of lives or destruction of property on the battlefield.
What forbidden targets covered by law?
-Noncombatants -villages, towns or cities -civilian and private property
What forbidden tactics are covered by law?
-Firing on enemy soldiers after their offer surrender -using civilians as shields -using poison -altering weapons or ammo to cause undo suffering
Under LOAC what should your response be if given an order which would result in a crime?
You are not required to carry out the order; you are required to stop the act from occurring and report it to your chain of command.
According to the text, what are some characteristics of leadership?
Leaders lead
Leaders are not always on top
leaders motivate others
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What measurement tools are available to assess leadership skills?
Scores of assessments, evaluations, tests, indices, surveys ect.
In developing an effective time management plan, what two step plan can you use?
Establish a "To Do" list and Prioritize your tasks
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Explain the A-B-C Priority system.
Categorize your tasks by level of importance.
A-have to do, ASAP
B-not as urgent
C-nice to do
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What is the key to prioritizing tasks?
To establish and focus on the 20% of the "80-20" Rule
How does time management impact work center effectiveness?
It leads to efficiency and increased productivity
Name a key element to keep in mind when organizing your desk or workstation.
Don't concentrate on prettiness of your desk,think about the level of organization a structured work area contributes to productivity
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How can you use delegation as an effective time-saving technique?
By distributing a portion of your workload to others, you can delegate lower priority tasks that are challenging and an enhancement to subordinate training.
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What planning tools are available to help you manage your work center responsibilities?
Calendars
Planners
Organizers
Personal digital assistants.
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What is recognized worldwide as one of the biggest time-wasters?
The telephone
Regarding time management, how do we fulfill our responsibilities as NCOs’ and demonstrate our adherence to the AF core values?
By properly managing our time, we make a positive impact on our work center effectiveness.
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What programs should we be actively involved in to maintain a high degree of proficiency in our specialty?
Programs offered through education services, with special emphasis on career development courses and the CCAF program.
In meeting the objective of PME how does time management help?
Effective time management can improve our performance by helping to free up time that can be used to increase our knowledge about the AF as a profession and the role we play in it.
What is the definition of stress?
The reaction or wear and tear our bodies experience to an external demand place by our continually changing environment; it has physical and emotional effects on us creating positive and negative feelings or behaviors.
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What does GAS stand for and what are its three stages?
GAS stands for General Adaptation Syndrome. The three stages are:
Alarm reaction
Resistance
Exhaustion.
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What is social density and how can it create stress in the workplace?
An individual's requirement for personal space to feel comfortable. If this space is frequently violated because of overcrowding, stress can result.
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What are the 4 variables related to stress intensity levels?
Personal perception
Social support
Locus of control
Behavior or personality types
`A Aggressively struggle to achieve more in less time.
`B Go with the flow.
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What are the seven subcategories of organizational; stressors?
Job stressors
Role stressors
Environmental stressors
Interpersonal stressors
Leadership stressors
Organizational structure and Change stressors
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What do organizational structure and change stressors stem from?
From the level of decision making and the magnitude of rules and regulations
Why do extra-organizational stressors need to be addressed?
If left undetected or addressed, they can build up and cause problems, either alone or in concert with organizational stressors.
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What are the 3 outcomes of distress?
any combination of physiological, psychological or behavioral outcomes
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What is the most common behavioral reaction to stress seen in the workplace?
Alcohol consumption
How is an organization impacted from the behavior of personal distress?
It can impact quantity and quality of work produced, and result in abuse of equipment, waste of resources and supplies, low morale etc.
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What are the two goals of stress management programs and methods?
To promote individual and/or organizational health and to minimize individual and organizational distress.
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What is the purpose of individual stress management methods?
To change your view of potential stressors, altering the response pattern and treating specific problems caused by stress.
How does an individual accomplish overload avoidance?
Identify and avoid busy work, delegate or empower when possible, learn to say no, attempt to negotiate reasonable deadlines.
What are organizational stress methods used for?
To help members adjust to and manage those stressors which cannot be removed.
What are the benefits of increased subordinate involvement?
Reduction in tardiness and absenteeism
Improvement in supervisor subordinate relationS
Greater acceptance of change
Greater ease in leading subordinates
Greater buy-in to decisions made.
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What is the definition of discipline as it relates to the AF?
A specific type or pattern of behavior intended to ensure work center effectiveness and mission accomplishment brought about by a state of order and obedience.
How does discipline affect the AF culture?
Negative-a unit that experiences several disciplinary problems, mission effectiveness and team cohesion is endangered.
positive: well-disciplined unit is likely to see mission carried out with minimal problems
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Why is the status of discipline important to the AF?
Disciplinary status makes a statement about the health of a unit and the individual in the unit.
Explain how substance abuse impacts productivity.
Decline in productivity due to members being impaired by the substance and effects and distractions resulting from the abuse.
Explain how time in the work center is impacted by substance abuse.
The affected member spends more time away from the work center in order to take care of the problem. Thus making it more difficult in meeting suspense’s.
How do the negative impacts on time and productivity in the work center impact the work center morale?
Others in the work center must do more to attempt to compensate for the person dealing with a substance abuse problem. They must work longer hours and morale begins to decline as workers feel overwhelmed.
Give an example of a potential safety mishap that could result due to substance abuse in your work center.
Provide a personal example focusing on a potential safety mishap that could occur as a result of substance abuse.
Describe the steps you should take as a supervisor to prevent alcohol abuse in your work center.
Educate and explain policies Deglamorize the use of alcohol Lead by example
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Why is documentation so important to you and the subordinate in the identification phase of a substance abuse problem?
It provides the experts the information needed to help the person deal with the substance abuse problem. It also helps ensure the appropriate punitive measures are carried out.
Describe the supervisor's role during the intervention phase of a substance abuse problem.
Communication with the individual about the observed behaviors leading you to believe there may be a substance abuse problem, proper and timely referral to the proper agency, and direct involvement and genuine concern during the treatment phase.
define ORM
A systematic approach to optimizing risk to support the best mission outcome.
List the principles of ORM
Accept no unnecessary risk
Make risk decisions at the appropriate level
Accept risk when benefits outweigh the cost
Integrate ORM into AF doctrine at all levels
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What are some factors to consider in when determining if benefits outweigh the cost?
A comparison of time, money, quality, and perceptions should be made.
What step of ORM deals with prioritizing the control measure?
Step 3: analyze risk control measures
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What is the purpose of step 1 of the ORM?
to identify as many hazards in the process as possible
Why is ORM not just a safety program?
Safety is one consideration in the ORM, but it is a continuous process designed to detect and assess risk using safety as one of the many considerations.
Explain the behavior model.
A person feels a need and sets a goal to fulfill that need. A person then acts in a way that will accomplish the goal. The behavior will provide feedback to help the person determine if the goal is being met or not. If the goal is blocked or not being met, a different set of behavior may be carried out in order to continue trying to attain the goal.
How do coping behaviors impact you as a leader?
Understanding coping behavior will better prepare you to deal with the successes and failures of your subordinates.
Explain the role of learning in behavior.
Learning is the process that conditions us to react to a given situation or process a given set of information in a certain way. Learning helps us to gain an understanding of right and wrong and helps us to respond accordingly.
Explain the differences in between Herzberg’s and McClelland's motivational theory
Herzberg's theory asserts that job satisfaction and dissatisfaction are caused by different work related factors called hygiene’s. Worker dissatisfaction occurs when these hygiene’s are lacking.
McClelland’s theory states that three critical needs, power, affiliation, and achievement may be fulfilled through the organization. The organization can place you in charge of something or someone -power, social and interpersonal activities satisfy the affiliation need, and reaching a goal fills the achievement need.
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According to Vroom's Expectancy theory, how does motivation occur?
Motivation occurs because a person assigns meaning or value to what they see or perceive as a realistic outcome based on their behavior. This type of motivation is very strong because the value is often determined by the person who is doing the behavior instead of the person providing the reward.
How do aspirations fit into the behavior process?
Aspirations are a motivational force that play a role in our long term goals and have an interactive relationship with our needs and behavior in reaching that goal. Aspirations help us to learn things and better ourselves in our effort of goal attainment.
Explain the role of personality in the behavior process.
Personality motivates us and impacts how we are typically going to respond to any given situation. Our personality is made up by many traits and, often times, is determined by how others see us.
Define "team" and "group dynamics"
Webster's Dictionary defines team as, "a group organized to work together." Group dynamics is an ongoing process involving interaction of individuals within a team to achieve the desired objective.
How are team goals developed?
Team goals are developed through a group process of team interaction and agreement in which each team member is willing to work toward achieving these goals.
What must a team do to be effective, and how is the effectiveness measured?
Team members must actively participate, provide feedback and partake in the decision making process. Measure effectiveness by observing leadership being shared, conflict addressed, resources maximized and creativity encouraged.
As a supervisor, what techniques would you use to get your subordinates to perceive themselves as team members?
Communicating effectively, conveying work center goals as team goals, and ensuring team members know their roles in and how they contribute to mission accomplishment.
What are task elements?
Task elements are those actions associated with accomplishing the team’s specific task, solving a problem or accomplishing a goal.
List the categories of non-task elements.
Personal identity in the team, Relationships among team members, and Identification within the organization.
What effort is necessary in team building?
The effort in which a team studies its own process of working together and acts to create a climate that encourages and values the contributions of team members.
Name the most important responsibility of a leader and how it is accomplished.
To develop an exciting vision for the team to achieve. The objective will be accomplished through the cooperation of the team members.
Team members must do what in order to accomplish desired results?
Build commitment, trust and support for one another
One important attribute is necessary for long-term goals. What is this attribute?
PATIENCE
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What conditions must be met for team building to be successful?
High level of interdependence among members; team members working on important tasks must have a commitment; and team work must be a critical aspect to achieve the desired result.
List the stages of team development.
FORMING
STORMING
NORMING
PERFORMING
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Which stage is known as the exploration period, and what behaviors are associated with this stage?
Forming stage. Behaviors are being cautious, exploring boundaries, being non-committal, having hidden agendas, having little to no group identity, forming cliques, and feeling a need to be liked.
In which stage is flexibility the key and hierarchy of little importance?
Performing stage
What is the definition of conflict?
disharmony brought about through differing behavior, aims, or methods
Describe the difference between positive and negative conflict.
During positive conflict, individuals with differing points of view and personalities show mutual respect for each other's thoughts and feelings. Positive conflicts result in positive outcomes. During negative conflict individuals often view others as adversaries. People become very concerned about protecting themselves and attempt to win at all costs.
Explain how managerial behaviors can cause negative conflict in the organization.
Managerial behaviors cause conflict when the leader is not properly using the influence he or she has over others. The failure to make decisions or delegate at the appropriate times slow progress and creates an environment for disagreements and conflict.
Describe the factors to consider before deciding on a conflict management technique.
Who you are dealing with; their traits and position. What is at stake The situation, urgency impacts your decision
Explain how collaboration impacts organizational performance.
It attempts to satisfy both parties. It makes the best use of sides, resources, talents, and ideas. It can result in a win position for both groups and in many cases the organization enjoys a more solid solution or outcome to the problem.
How does the 5-Step approach help to positively manage conflict?
IT REQUIRES THE INDIVIDUALS TO IDENTIFY AND DEFINE THE ROOT CAUSE OF THE CONFLICT. IT AIDS IN GETTING PEOPLE TO FOCUS ON THE REAL ISSUE AND UNCOVER UNDERLYING FACTORS CONTRIBUTING TO THE SITUATION.
Why is assertiveness effective in overcoming barriers to conflict?
Assertiveness is effective in overcoming barriers because assertive people personify strong self-esteem. They are often risk-takers and even-tempered. They don't allow someone else to control their future. Rather than consistently waiting for others to start resolving conflict their way, an assertive person puts control of the situation into his or her own hands. Assertiveness is not aggression because the individual is acting from differing points of view and aim to resolve the conflict for the betterment of the team rather than himself or herself.
How does cross-training contribute to reducing the potential for conflict in an organization?
By giving people a better understanding and appreciation for other positions and processes in the work center. This understanding helps the person see and accept differing points of view and lends itself to the individual being empathetic when dealing with others.
Describe how conflict management impacts organizational performance.
Conflict management improves efficiency and effectiveness by allowing workers to focus on their job. It fosters an environment of open communication where creative thinking occurs. This creativity and open communication helps in reaching organizational goals and building individual relationships within the work center.
What are the consequences to the organization of not properly managing conflict?
Improper conflict management results in poor organizational performance because communication breaks down, improvement opportunities are lost, and morale decreases. Problems become more serious and more difficult to fix, resulting in time having to be taken from the job and used to resolve the conflict.
Define organizational effectiveness.
Attaining or surpassing of objectives and tasks dealing with mission accomplishment
Describe Interpersonal situational factors
Personal relationships among supervisors and subordinates, supervisors and superiors, and supervisors and other supervisors. They affect and influence leadership under the following conditions:
(1) a strong personality encounters a weak personality
(2) someone with ambition deals with another who seems to lack ambition
(3) expectations of each for the other
(4) physical stature is unequal
(5) when an aggressive person interacts with a passive person.
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Describe Structure of job or organization situational factors
Some organizations such as fire departments require much more directive styles of leadership. More highly technical or research jobs may require more delegating or empowering.
Describe Time situational factors.
The time an individual has to act can have a major impact on situational leadership. In an emergency situation, the supervisor would likely revert to more directive styles in order to save lives and resources. A supervisor with an urgent mission in a base exercise might be more demanding than someone planning next year's company picnic.
Describe Outside influences as situational factors.
Outside influences include social issues and movements that will affect attitudes of subordinates and supervisors alike, environmental conditions, social unrest and current world events
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Describe Awareness of self as a situational factor.
Awareness of self involves your leadership inclinations and tendencies? How you prefer to lead subordinates?
Describe directive behavior.
Directing refers to the extent to which a leader engages in one-way communication. The supervisor spells out the follower's role and clearly tells the subordinate what to do, where to do it, how to do it, and when to do it, and closely supervises the subordinates performance. This doesn't mean the supervisor has to be short tempered or have a nasty attitude. Directive behaviors are those a leader will take to accomplish the task. In other words, they are task-oriented behaviors.
Explain Situational Leadership development level D1
Low competence/high commitment: The D1 lacks or has little skill and knowledge to do the task, but is eager to try it anyway. For example, a subordinate diagnosed as a D1 could be compared to an individual who recently arrived at his first duty station. The person has a lot of enthusiasm for entering a new lifestyle and being part of the US military forces, but has none of the job skills necessary to be successful.
Distinguish between the Situational Leadership concepts of competence and commitment.
COMPETENCE is the degree of knowledge or skills possessed by the subordinate. It is gained from education, training and/or experience. It should also include any transferable skills the subordinate may have such as abilities developed in other jobs which apply to the particular task at hand.
COMMITMENT is a combination of both confidence and motivation. Confidence is a person's self-assurance that leads to the feeling of opinion that, "I can do a task well and without supervision!" Motivation is a person's interest and enthusiasm for doing a task.
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Explain Situation Leadership level D2.
SOME competence/low commitment
Explain Situation Leadership level D3
High competence/variable commitment
Explain Situational Leadership level D4.
High competence/high commitment
Explain Situational Leadership style: Directing
Manger will exhibit more directive behavior; provide specific instructions, control task accomplishment, make most of the decisions and closely supervise workers. Using the S1 style assumes the leaders/managers/supervisors, solve problems generally by themselves.
Explain Situational Leadership style: Coaching
Manager still decides what the game plan will be and directs task accomplishment, but may consult with subordinates or ask for their ideas. The manager/leader/supervisor will be the one who identifies problems, sets goals and evaluates the work accomplished
Explain Situational Leadership style: Supporting
Increase Supportive Behavior and a decrease in Directive Behavior. The leader/manager/supervisor using this style act toward subordinates with more two-way communication involving subordinates in problem solving, process improvement and decision-making. In addition, using this style involves discussing with the subordinate what needs to be done and allowing the individual to decide how, when, where, ect. To accomplish the job.
Explain Situational Leadership style: Delegating
The Leader/manager/supervisor assigns responsibility to the subordinate and then backs off. Many refer to this as "Empowerment It's not the case that low direction and support means no direction and support
Describe situations in which the directing style is appropriate.
When you have a D1 (low competence/but motivated)Emergency situation Short timeline and your follower is a D2 or D3
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Describe situations in which the coaching style is appropriate.
Dealing with D2, a person with some competence, but not all the skills Working with D3 who is slipping or regressing because his skills are rusty, his attitude is poor or he's lost sight of the goal.
Describe situations in which the supporting style is appropriate.
When the person has the skills needed to do a task, but is a little insecure or lacks confidence. It could also be used with someone who has the skills relevant to doing the task, but doesn't care.
Describe situation in which the delegating style is appropriate.
With D4-motivated, confident, educated, experienced, self-directing, self-supporting persons- subordinates with high competence and high commitment. Other appropriate situations are with D3s, who have all the skills for the task , when you have long timelines, low stakes and built-in reinforcement
How does the subordinate benefit when Situational Leadership is practiced?
It cultivates overall positive behavior-Subordinates react to their supervisor's behavior. If provided specific goals and proper direction and support, they'll respond positively. Development-taking people through the Situation Leadership development process, you'll develop both their competence and their commitment.
How does the organization benefit when the Situational Leadership model is followed?
Training and development of subordinates will be more organized. Production will be easier to manage because everyone will know the goals, understand what they need to do to reach those goals, and when they reach the D3 and D4 levels, will contribute more effectively and enhance mission accomplishment. Fulfillment of NCO responsibilities is easier making management of work-center more efficient.
What are the two objectives of performance management?
The first objective is to provide appropriate and effective performance feedback. The second objective is to provide a long term record of subordinate performance for use in making personnel management decisions.
Give an example of each objective of performance management.
Conducting the initial, mid-course, or follow-up performance feedback is an example of the first objective.
A completed EPR is an example of the second objective.
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How does knowing yourself contribute to performance management?
Helps you to deal with your subordinates because you know how you are likely going to respond to situations in your work center.
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In regards to knowing your people, why is it important to match personal interests with jobs?
It can help in preventing problems such as boredom or complacency, by putting the right people into the right job. Along with interests, special skills or aptitudes should be considered before any job assignment is made.
Explain how supervisors can get to know their subordinates.
Acquire biographical information by communicating with the subordinate and asking about interests, past experiences, previous employment, needs and values and their own expectations of the job and work center.
Explain the limitations of a job description
1. Activity oriented rather than result oriented
2. Subordinates may see job description as defining the limits of their job often refusing to do anything not listed in the description.
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What elements should be addressed in order to write an effective performance standard?
Performance standards need to be specific, observable, and measurable.
Why should you monitor over a period of time long enough to determine your subordinates typical performance?
Determining the subordinate’s typical behavior will give the evaluator a more accurate picture to make decisions on. It also makes it easier to provide effective feedback because the supervisor will know the behavior and performance levels of the subordinate.
How do common evaluation pitfalls impact your evaluations?
Pitfalls bring bias, closed mindedness and logical errors into the actual evaluation. These pitfalls essentially result in an unclear, inaccurate evaluation of the subordinate's performance.
How does preventative feedback help your subordinate?
They help start a new relationship off right. It provides the expectations and standards in which the subordinate will be measured by. This type of feedback sets the subordinate up for success by helping him adjust to his new environment.
Explain how properly conducting the feedback session strengthens organizational effectiveness.
It will let the subordinate know if they are meeting, exceeding, or failing to meet the standards that have been established. The session will also let the subordinate know why it is happening and a plan to continue or modify the behavior will be developed. This gives the subordinate the direction they need in order to be able to fully contribute to organizations processes.
When should you refer your subordinate to other people or agencies for follow-up feedback?
When you determine the problem is too much for you to handle or you do not know enough about the issue to help the subordinate a make a solid informed decision, you should refer the person to the agency best able to help.
What is the difference between performance feedback and counseling?
Performance feedback's main focus is how well the person is doing in regards to assigned tasks and FULFILLING THE ELEMENTS DEFINED IN THE JOB DESCRIPTION. COUNSELING SERVES TO ADDRESS JOB PERFORMANCE AS WELL as items such as personal issues, discipline problems, and career decisions.
Explain why the nondirective counseling approach is often the preferred method of counseling.
It puts the responsibility for a solution on the shoulders of the subordinate. This is effective because if conducted properly, this approach usually results into a higher level of open, honest communication. The commitment of the subordinate is greatly increased because the often take pride in ownership of the solution that was developed.
How does effective counseling strengthen organizational effectiveness?
It Provides guidance and direction for the subordinate resulting in them becoming a more well rounded and fully developed member of the Air force. Counseling fosters teamwork and opens the lines of communication necessary for a solid supervisor-subordinate relationship.
Explain how you can improve your subordinate when developing an improvement plan.
By building on their strengths to develop a good foundation of motivation. Building on strengths helps to minimize and eliminate weakness in subordinate.
How does job rotation contribute to the development of the improvement plan?
It is helpful because it prevents complacency and boredom. It also helps you to make full use of your subordinates because they are able to learn about more areas within the work center and their career field.
What are some things to consider as a supervisor to improve the situation while developing an improvement plan?
You should make sure you are not over or under supervising; also you should maintain good situational awareness of the happenings with your subordinates and your work center.
What are the 4 change levels?
Knowledge
Attitudinal
Behavioral
Group /Organizational
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Explain why organizational change is a challenge for a manager/supervisor.
Effecting changes in a multitude of people. Changing the "but we've always done it this way!" mindset. Takes more time.
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Briefly describe each of the change cycles.
There are 2 change cycles:
DIRECTIVE (From the top down) and
PARTICIPATIVE (From the bottom up).
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Provide an example of when you would implement each of the change cycles.
Military managers would use directive change in most cases. However, participative change should be used whenever possible. In a work section comprising achievement-oriented individuals with a high degree of knowledge, the preferred method would be participative. Depending upon the situation and mix of people in your individual shops, you may have the opportunity to use both.
What are some advantages/disadvantages of each of the changes cycles?
If you choose the wrong change cycle, it can tend to demotivate your subordinates. In highly-motivated, well-educated and task-oriented work section comprising seasoned hard-chargers, directive change may not be the best approach. In like fashion, participative change might never be realized among a work section staffed by one-stripers.
Identify each of the roles in a change process.
Change sponsor
Change agent
Change target
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What are organizational norms? What comprises each?
There are four organizational norms. The technology norm includes computers, test equipment, weapons systems etc.; the task norm includes general procedures, job steps, checklists, etc.; the structure norm includes administrative procedures, evaluation systems, etc.; and people norm includes technical or leadership training, new jobs, etc
What role might the core values play in effecting change?
"Service before self" encourages faith in the system; "Integrity First" encourages responsibility and loyalty; "Excellence In all We do" encourages a quality effort.
What are the stages of the change process?
UNFREEZING-Creating need for change.
CHANGING-moving the 4 organizational norms from old state to new.
REFREEZING-locking-in the expected outcomes.
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Explain the responsibility an NCO has to each subordinate during the change process.
You have the responsibility to create a positive atmosphere through which each of your subordinates will feel that change is needed and will be supportive of the process. Concurrently, as NCO supervisors, managers and leaders, you must anticipate and deal with any resistance to change. In so doing, you must gain familiarity with and be able to identify each of the following six groups of personalities in your organization: the innovators, early adopters, early majority, late majority, late adopters, and the diehards. You must realize that people are your single greatest asset, and concentrate your efforts upon those who are willing to "get with the program".
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In Step 1 of the six-step problem solving process, how does recognizing the problem contribute to work center effectiveness?
The proper completion of Step 1 is very important because it breaks down the elements of the individual goal, and obstacle, identifies the problem that needs to be solved. By knowing what the problem is, those involved can begin to find a workable, permanent solution. As the problem is solved, work center personnel are able to focus on the job and mission accomplishment rather than the problem.
Why is it important to gather data at the right point during the six-step problem solving process?
Facts are known truths (concrete information)used to make sound decisions. By gathering these facts and data early in the process, your are better equipped to make these sound decisions regarding possible solutions. You are better equipped to be more objective and empathetic towards the situation and the individual involved.
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In step 3 of the six-step problem solving process, which two techniques are used to generate a list of possible solutions?
BRAINSTORMING is very effective technique used to generate many possible solutions to a problem in a very short period of time. CREATIVE THINKING, like brainstorming, promotes freethinking of ideas by changing or recombining old ideas into new possible solutions to problems. These activities provide the problem solvers with material to work with.
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How do you know if a possible solution is feasible?
If resources such as time, money, and material are available, a solution may be feasible. You must also ensure you have the authority to implement a solution in order for it to be a feasible proposal.
What should you do if you have more than one feasible and acceptable solution to choose from after performing Step 4?
If you have more than one solution once you reach Step 5, you may want to get input from others to help choose the best solution. You can also consider combining the ideas to find the best solution.
Describe the impact that not following-up on the implementation of solution to a problem (Step 6) would have on a work center.
Not following-up on the implementation of the solution could result in not ever determining if the solution chosen in Step-5 actually worked. It may also result in the loss of opportunities to learn from mistakes made because of poorly chosen solution or a needlessly costly implementation. Follow-up provides the definitive information you are looking for and expect to see.
Explain how your use of the six-step approach to problem solving can impact you as a supervisor.
By properly utilizing the problem solving process, you will be better able to resolve problems with your subordinates. This will result in your credibility being reinforced and open lines of communication between you and your subordinates. Using this process will also give you more experience that will help you to accept and handle increased levels of responsibility.
According to Hersey, Blachard and Johnson what three skills are requisite to leading?
Diagnosing
Adapting
Communicating
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What two key aspects should you focus on when you are Diagnosing an organization?
Status of people
Status of environment
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What four categories are used by the US Marine Corps to gain a complete picture of the status of its people?
Morale
Esprit de corps
Discipline
Proficiency
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As a leader, what two areas must you look at when assessing the organizational environment?
RESOURCE AVAILABILITY (human, financial, physical and information)
LEADERSHIP ACTIONS (establish direction and priorities, creating policy, making decisions and providing information)
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What type of leader exhibits a high task, low relationship style?
The Authoritarian leader exhibits a high task, low relationship style. This type of leader tends to be autocratic and rigid, allowing for little deviation from the schedule.
What type of leader exhibits a HIGH task, HIGH relationship style?
The Team leader exhibits a high task, high relationship style. This type of leader is not afraid to dive right in and usually leads by example.
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What type of leader exhibits a low task, low relationship style?
Impoverished leader exhibits a low task, low relationship style. This type of leader is notorious for delegating, then disappearing, leaving subordinates to fend for themselves.
What type of leader exhibits a low task, high relationship style?
The country club leader. This type of leader uses reward power as the motivating force.
What are the two categories of leadership power?
Personal
Position
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Name the four types of position power.
Coercive
Connection
Reward
Legitimate
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What AFI states the NCOs are delegated authority necessary to exercise leadership commensurate with their rank and responsibility?
AFI36-2618 The Enlisted Force Structure
Name the three types of personal power.
Referent power
Information power
Expert power
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What are the key attributes of a role model?
Integrity
Commitment (Character traits)
Mentoring (supportive relationship)
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What term is used to describe a supportive relationship, where a senior member of an organization counsels, coaches, teaches, and provides feedback to junior member? What is the term used to describe the subordinate in this relationship?
Mentoring; protégés
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Technical proficiency, as a leadership tenet, is most closely related to which AF Core Value?
"Excellence in all we do" is most closely related to the technical proficiency tenet
When should you understand the capabilities and limitations of your organization?
When developing objectives, creating priorities and assigning tasks.
Into what two categories is planning usually divided?
Strategic and operational
Which planning category will most commonly be used by NCOs’ on a daily basis?
Operational planning, since it will be used most often by NCOs on a day-today basis.
What are the five steps in the planning process?
Analyze the mission
Establish goals
Identify alternatives
Select the best alternative
Implement the plan
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As an Air Force supervisor, you will manage budgets at different organizational levels and with varying degrees of control. Identify and describe the two areas mentioned in the text.
The Responsibility Center, an organizational department under the direct supervision of a single individual solely responsible for its activities, the Cost Center, the lowest level where supplies are used is usually the flight or work center in an organization.
Describe the purpose of the Unit Personnel Management Roster (UPMR).
Which organizational document lists the people assigned, projected losses and gains, and should accurately reflect the Unit Manning Document (UMD)
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What does the Unit Manning Document (UMD) tell you?
This document tells you the number of people authorized, the Air Force Specialty Codes (AFSCs), position numbers and total number assigned to your work center.
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What are the primary professional development programs for enlisted people?
PME Courses
Define Organizing as it pertains to the functions of management.
The process of dividing work into manageable sections and coordinating the results to serve a purpose.
What three approaches to job design are discussed in your text?
Job rotation
Job enlargement
Job enrichment
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Briefly describe job rotation
The practice of periodically shifting workers through a set of jobs in a planned sequence.
Briefly describe job enrichment
the process of upgrading the job-task mix in order to increase the potential for growth, achievement, responsibility and recognition
Briefly describe job enlargement
The allocation of wider variety of similar tasks to a job in order to make it more challenging
What is the main purpose of the controlling function?
Organizational activities are regulated so that the elements of performance remain within acceptable limits
What are the four steps in the controlling process?
Establish standards of performance
Measure actual performance
Compare performance standards
Evaluate performance and take action
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How does your text describe the leading function?
Leading involves harnessing our personal and professional traits to influence others to accomplish the mission.
What is effective planning?
In order for planning to be effective, it requires vision and the ability to communicate that vision to other people.
How would you describe effective organizing?
First, an understanding of the organizational structure and second, an ability to convince your people that cross utilization is best for them and the Air Force. In order for controlling to be effective, it requires an understanding of performance standards as they pertain to mission accomplishment and an ability to see what kind of controlling mechanisms are best. There is a balance between over-control and under-control. That balance is based on the dynamic relationship between people, mission, and the situation at hand.
What is a clique? Describe one advantage of a clique within an organization.
The formation of a clique is the direct result of our social instinct to band together in groups. A clique can bind people together by enhancing unit morale. However, a clique can also take on a life of its own and become independent of organization objectives.
WHAT IS THE PURPOSE OF THE ENLISTED FORCE STRUCTURE?
DEFINE THE SPECIFIC RESPONSIBILITIES FOR EACH RANK, RELATIONSHIP BETWEEN EACH AND HOW EACH RANK FITS INTO THE ORGANIZATION, AND THE CAREER PROGRESSION THROUGH THE ENLISTED RANKS.
HOW DOES THE ENLISTED FORCE STRUCTURE CONTRIBUTE TO DISCIPLINE IN THE AIR FORCE?
LAYS THE FOUNDATION FOR EFFECTIVE DISCIPLINE.
WHAT IS THE SUPERVISOR'S ROLE IN HELPING SUBORDINATES ADJUST TO THE MILITARY ENVIRONMENT?
ENGAGE IN ACTIVITIES THAT LET SUBORDINATES KNOW THE SUPERVISOR CARES ABOUT THEIR WELL BEING AND DEVELOPMENT.
DESCRIBE THE ACTIONS YOU SHOULD TAKE IN PREVENTING DISCIPLINARY PROBLEMS.
COMMUNICATE EXPECTED STANDARDS AND BEHAVIORS TO SUBORDINATES. ENFORCE CONSISTENTLY AND FAIRLY.BE DIRECTLY INVOLVED IN PROFESSIONAL DEVELOPMENT AND BE A POSITIVE ROLE MODEL.
WHAT ARE SOME CORRECTIVE MEASURES YOU WOULD UTILIZE IN ORDER TO MAINTAIN DISCIPLINE?
VERBAL OR WRITTEN COUNSELING. LETTERS OF ADMONISHMENT OR REPRIMAND. DOCUMENTATION
DESCRIBE THE PROGRESSIVE DISCIPLINE PROCESS (PDP).
PROCESS OF GAINING AND MAINTAINING DISCIPLINE WITHIN YOUR ORGANIZATION.
HOW WOULD A POOR SELF CONCEPT IN YOUR SUBORDINATE MAKE IT MORE CHALLENGING FOR YOU AS A SUPERVISOR?
PERSON NOT BELIEVING THAT THEY ARE CAPABLE OR IMPORTANT. OFTEN RESULTS IN A SELF-FULFILLING PROPHECY OF SORTS.EFFORT TO GET THEM TO SEE THEMSELVES IN A POSITIVE LIGHT, AND CHANGING THEIR BEHAVIOR
EXPLAIN THE DIFFERENCE BETWEEN SELF EFFICACY AND LOCUS OF CONTROL.
SELF EFFICACY-DEGREE OF CONTROL PEOPLE FEEL THEY HAVE IN A GIVEN SITUATION.
LOCUS OF CONTROL-WHETHER PEOPLE FEEL THE OUTCOMES OF THEIR BEHAVIOR ARE TRULY A RESULT OF THEIR ACTION.
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DESCRIBE THE ROLE OF VALUES AS A BEHAVIOR INFLUENCE.
WE USE VALUES TO PASS JUDGMENT AND MAKE DECISIONS. WE USE VALUES TO ASSESS THE ACTION OF OTHERS, DEVELOP POSTITIONS ON ISSUES, AND AVOID CERTAIN TASKS. VALUES ARE THE FOUNDATION OF OUR BEHAVIOR.
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WHAT ARE THE DIFFERENCES BETWEEN ROLE CONFLICT AND ROLE AMBIGUITY?
ROLE CONFLICT OCCURS WHEN A PERSON'S JOB ROLES OR RESPONSIBILITIES CONFLICT WITH ONE ANOTHER, OFTEN SEEN AT INTERMEDIATE LEVELS OF SUPERVISION. ROLE AMBIGUITY OCCURS WHEN AN INDIVIDUAL IS NOT PROVIDED ENOUGH INFORMATION ABOUT HIS OR HER ROLE TO PROPERLY PERFORM THE JOB.
DEFINE PERSONAL DISCRIMINATION.
ACTIONS TAKEN BY AN INDIVIDUAL TO DEPRIVE A PERSON OR GROUP OF A RIGHT BECAUSE OF COLOR, NATIONAL ORIGIN, RACE, RELIGION OR SEX. CAN BE OVERTLY, COVERTLY, INTENTIONALLY OR UNINTENTIONALLY.
DEFINE SYSTEMIC DISCRIMINATION.
ACTIONS BY AN INSTITUTION THAT THROUGH ITS POLICIES OR PROCEDURES, DEPRIVE A PERSON OR GROUP OF A RIGHT BECAUSE OF THAT PERSONS' OR GROUPS' COLOR, NATIONAL ORIGIN, RACE, RELIGION OR SEX.
EXPLAIN THE WAYS SEXUAL HARASSMENT OCCURS AND GIVE AN EXAMPLE OF EACH.
VERBAL
NON-VERBAL
PHYSICAL
EXPLAIN HOW ALCOHOL IS A SIGNIFICANT CONTRIBUTOR TO HUMAN RELATIONS INCIDENTS.
SERVES AS A CATALYST FOR CONFLICT.
DESCRIBE HOW MORALE IS IMPACTED BY HUMAN RELATIONS INCIDENTS.
REDUCED WHEN DISCRIMINATORY ACTS ARE TAKING PLACE. PEOPLE FEEL FRUSTRATED, HELPLESS, AND UNACCEPTED.
GIVE AN EXAMPLE OF HOW HUMAN RELATIONS ISSUES IMPACT PRODUCTIVITY.
PEOPLE WILL RESPOND BY NOT PERFORMING ASSIGNED WORK. IF THEY ARE COMPLETE THE WORK IS SUBSTANDARD.
EXPLAIN HOW HUMAN RELATIONS ISSUES NEGATIVELY IMPACT QUALITY OF LIFE.
IMPACT AN INDIVIDUALS ABILITY TO POSITIVELY INTERACT WITH THE REST OF THE TEAM. A CLIMATE OF HATE, FEAR AND DISRESPECT RESULTS IN DEGRADED QUALITY OF LIFE.
WHAT IS THE SUPERVISORS ROLE IN PREVENTING HUMAN RELATIONS ISSUES?
MUST ESTABLISH, COMMUNICATE AND ENFORCE POLICIES REGARDING HUMAN RELATIONS ISSUES. LEAD BY EXAMPLE AND FOSTER AN ENVIRONMENT OF OPEN AND HONEST COMMUNICATION AMONG THE MEMBERS.
EXPLAIN THE SUPERVISORS ROLE IN USING CORRECTIVE MEASURES WHEN DEALING WITH HUMAN RELATION ISSUES.
MUST BE PREPARED TO TAKE ACTION AND GET THE UNACCEPTABLE BEHAVIOR TO STOP. MUST NOT IGNORE THE ACTS AND BE PREPARED TO PROVIDE INFORMATION UP THE CHAIN.
WHY IS IT IMPORTANT FOR YOU AS A LEADER TO EFFECTIVELY MANAGE DIVERSITY IN THE MILITARY?
YOU ALLOW INDIVIDUALS TO REACH THEIR FULLEST POTENTIAL WHILE IN PURSUIT OF MISSION OBJECTIVES.
DEFINE DIVERSITY.
A COMPOSITE OF RACIAL, GENDER, ETHNIC, NATIONAL ORIGIN, CULTURAL, ATTITUDINAL, SOCIO-ECONOMIC AND PERSONAL DIFFERENCES.
WHAT ARE THE FOUR STEPS IN MANAGING DIVERSITY?
1) LEARN TO UNDERSTAND AND RESPECT INDIVIDUAL DIFFERENCES
2)PROMOTE ASSERTIVENESS IN YOUR SUBORDINATES REGARDING THEIR FEELINGS
3)LEARN HOW OTHERS WANT YOU TO TREAT THEM
4) ACT AS A FORCE FOR ACCEPTANCE OF DIVERSITY.
WHAT ARE THE PRIMARY AND SECONDARY DIMENSIONS OF DIVERSITY?
PRIMARY-CHARACTERISTICS OVER WHICH WE HAVE NO CONTROL: AGE, ETHNICITY, RACE, GENDER AND PHYSICAL ABILITIES AND QUALITIES.
SECONDARY: EDUCATIONAL BACKGROUND, INCOME, AND MARITAL AND PARENTAL STATUS, RELIGIOUS BELIEFS AND WORK EXPERIENCE.
WHAT BARRIERS HINDER ACCEPTANCE OF DIVERSITY?
PERSONAL BIAS
STEREOTYPING
PREJUDICE
DISCRIMINATION
COLLUSION
HOW CAN DIVERSITY BE MANAGED?
ENCOURAGING OPEN AND HONEST COMMUNICATION.
WHAT CAN WE DO TO EMBRACE DIVERSITY?
BEING OPEN MINDED, LISTEN TO OTHERS, ASK QUESTIONS ABOUT CULTURAL DIFFERENCES TO GAIN UNDERSTANDING.
WHAT ARE SOME NEGATIVE EFFECTS OF POOR DIVERSITY MANAGEMENT?
DECREASED PRODUCTIVITY, CONFLICT, FAULTY COMMUNICATION, ACTS OF FAVORITISM AND DISSATISFIED WORKERS.
WHAT POSITIVE EFFECTS OCCUR WHEN DIVERSITY IS MANAGED EFFECTIVELY?
REDUCED CONFLICT, BETTER TEAMWORK, ENHANCED WORK RELATIONSHIPS, INCREASED PRODUCTIVITY, HIGHER LEVELS OF CREATIVITY AND INNOVATION.
HOW DOES EMBRACING DIVERSITY IMPACT THE WORK CENTER?
GIVE EXPOSURE TO NEW INSIGHT AND WAYS TO DO THINGS.
EXPLAIN HOW FAMILY CARE PLANS CAN IMPACT MISSION ACCOMPLISHMENT.
ENSURES THE FAMILY IS CARED FOR IN THE MILITARY MEMBERS ABSENCE. CONTRIBUTES TO REDUCING STRESS AND ALLOW THE MEMBER AND FAMILY TO FOCUS ON THE TASKS NECESSARY.
DESCRIBE THE BENEFITS OF USING A POWER OF ATTORNEY AS PART OF YOUR FAMILY CARE PLAN.
ALLOWS SOMEBODY TO CARRY OUT VARIOUS ADMIN FUNCTIONS IN THE ABSENCE OF THE SIGNER.REDUCING STRESS AND ANXIETY.
AS A SUPERVISOR, HOW DOES KNOWING THE FUNCTIONS OF THE ON AND OFF BASE SUPPORT AGENCIES CONTRIBUTE TO THE FAMILY CARE PLAN?
BETTER ABLE TO PROVIDE GUIDANCE TO SUBORDINATES. BUILDS CREDIBILITY.
WHAT IS THE AIR FORCE POLICY REGARDING FINANCIAL RESPONSIBILITY?
MEMBERS ARE RESPONSIBLE FOR PAYING THEIR DEBTS IN A PROPER AND TIMELY MANNER. MANAGE FINANCES IN A PROFESSIONAL ETHICAL, AND DOES NOT BRING DISCREDIT UPON THE USAF.
AS AN AIR FORCE MEMBER, HOW DOES YOUR PROPER USE OF A BUDGET IMPACT MISSION ACCOMPLISHMENT?
DETERMINE WHERE YOUR MONEY IS GOING.REDUCES STRESS AND HELPS YOU STAY FOCUSED ON JOB.
IN REGARDS TO FINANCIAL RESPONSIBILITY, DESCRIBE HOW FULFILLING YOUR SUPERVISORY ROLE IMPACTS MISSION ACCOMPLISHMENT.
SET A POSITIVE EXAMPLE, BUILD CREDIBILITY AND ESTABLISH TRUST. REDUCES STRESS AND PROVIDES FOR A MORE PRODUCTIVE AND EFFECTIVE WORK CENTER.
WHAT ARE THE MAJOR RISK FACTORS ASSOCIATED WITH SUICIDE?
POOR COPING SKILLS
LEGAL PROBLEMS
SUBSTANCE ABUSE PROBLEMS
FINANCIAL PROBLEMS
JOB PROBLEMS
RELATIONSHIP PROBLEMS
SOCIAL ISOLATION AND PREVIOUS ATTEMPTS.
LIST THE SIGNIFICANT WARNING SIGNS OF SUICIDE.
THREATS OR STATEMENTS
PREVIOUS ATTEMPTS
PERSONALITY OR BEHAVIOR CHANGES
DEPRESSION
GIVING AWAY PERSONAL BELONGINGS
DETERIORATION IN WORK PERFORMANCE
SUDDEN ATTEMPT TO GET AFFAIRS IN ORDER.
EXPLAIN THE PROCESS TO ASSIST SOMEONE WHO IS CONSIDERING SUICIDE.
BE CONCERNED, LISTEN. BE POSITIVE WITHOUT BEING CONDESCENDING, UTILIZE PEER SUPPORT FOR ENCOURAGEMENT AND ACCEPTANCE. GET THE PERSON TO THE PROPER REFERRAL AGENCY AS SOON AS POSSIBLE. DO NOT LEAVE THE PERSON ALONE.
EXPLAIN THE IMPACT VOTING HAS ON EFFECTIVE LEADERSHIP.
VOTING PROVIDES A POSITIVE EXAMPLE AND LENDS CREDIBILITY TO YOU AS A LEADER.
EXPLAIN THE IMPACT COMMUNICATING WITH PUBLIC OFFICIALS HAS ON MISSION ACCOMPLISHMENT.
LETS THEM KNOW YOUR FEELINGS AND CONCERNS ON ISSUES.EDUCATES THE OFFICIALS ABOUT THE ENVIRONMENT AND ISSUES SURROUNDING THE MILITARY.
EXPLAIN THE ROLE OF PUBLIC AFFAIRS.
BALANCE THE NEEDS OF THE UNIT IN TERMS OF SECURITY OF INFORMATION ALONG WITH FAIR AND EQUAL ACCESS BY THE MEDIA.
DESCRIBE THE BENEFITS OF A POSITIVE ENCOUNTER WITH THE MEDIA.
PREPARE YOU FOR ASSIGNMENTS OF INCREASING RESPONSIBILITY. HIGH UNIT MORALE AND BETTER PUBLIC UNDERSTANDING AND SUPPORT RESULT FROM POSITIVE ENCOUNTERS.
WHAT IS THE OBJECTIVE OF THE AIR FORCE ENVIRONMENTAL PROGRAM?
TO RESPONSIBLY MANAGE THE IRREPLACEABLE NATURAL AND CULTURAL RESOURCES IT HOLDS IN PUBLIC TRUST.
HOW DOES SUCCESSFUL IMPLEMENTATION OF THE AIR FORCE ENVIRONMENTAL PROGRAM IMPACT MISSION ACCOMPLISHMENT?
LEADS TO BETTER USE OF RESOURCES, MAINTAIN A SAFER, CLEANER WORK ENVIRONMENT.