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269 Cards in this Set

  • Front
  • Back
Perceptions of a new company officer are ___
subjective
Which is NOT a role of the company officer as a public servant involving inspections
we do NOT provide in-home inspections
Supervision at the ____ level may be the most difficult type of supervision one can encounter
company officer level
Serving as a role model is a responsibility a company officer has to the ____
profession
An internal expectation that may be difficult to overcome is ___
abusing power and confusing rank with respect
How can a new company officer overcome challenges
by supporting all types of education and training
What is a trait that often makes a person an effective leader
integrity
What is the one word definition for the act of directing, overseeing, or controlling the activities and behavior of employees who are assigned to a particular supervisor
supervising
Which behavioral leadership style compares the degree of job structure to the degree of employee consideration
the two dimensional leadership style
Which behavioral leadership style includes autocratic, democratic, and laissez faire categories
basic leadership style
What kind of leader tells subordinates what to do and how to do it with no input from them
autocratic
What type of leader inspires follower loyalty and creates an enthusiastic vision that others work to attain
charismatic
Theory X leader believes ___
that the average worker is inherently lazy
Which is the following is a basic concept of theory Z
creating a close relationship between work and social life
Which theory says that a leader will determine the best of four styles to use in influencing members in the accomplishment of the units goals and objectives
the leadership continuum theory
What is a disadvantage of the path-goal theory
the leader must be extremely accurate in using good judgement to determine the appropriate leadership style
Which leadership theory focuses on value driven leadership and proactively living one's own life versus enduring a reactive life
principle centered leadeship theory
A contributing team member is a level __ leader
level 1 leader
A person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower
level 5 leader
What kind of leader is concerned with getting work accomplished while considering the welfare and happiness of members of the unit
a balanced leader
If the situational leadership model, the leaders style is matched to the ___ of the members of the unit
maturity
What are the four readiness levels of the situational leadership model
telling, selling, participating, and delegating
In the social - change model, what is a critical value the individual should learn
commitment
What is the purpose of the social change model
to make changes for the betterment of others through leadership
The alpha leadership model is a relationship between what 4 elements
leader, followers, system and goal
What is the difference between a manager and a leader
managers are copies, leaders are originals
While managers maintain, leaders ___
develop
Suspension without pay is a form of ___ power
coercive
Name three types of power
reward, coercive, identification
What includes the processes of directing, overseeing, and controlling the activities of other individuals
Supervision
Is strategic planning a common challenge that is common to most supervisory positions?
NO
What is essential to meeting all challenges
the establishment of priorities
Direct preparation for emergency response includes
training and drilling as a team
What occurs in the storming stage of becoming an effective team
this is where conflict may result as a power struggle can occur
What occurs in the norming stage of becoming an effective team
the group establishes its norms and values that each member accepts and adheres to. The group becomes a true team with leadership shared by all members
What is the method of creating job interest is a process used to prepare capable individuals for advancement within the organization through the direction of a positive role model
mentoring
What is a very effective way that officers can reward employees
make public acknowledgements of accomplishments
Where should you counsel employees
they should take place in private
What can an officer do to ensure an efficient and stable unit
promote and maintain health and safety policies within the workplace
According to Robert F. Hamm what is NOT a rule for delegating tasks
stress failures whenever necessary to obtain positive results in the future
Define the ability to reason or present a stron argument in favor or against a position
logic
When a person is faced with making a decision, it is essential to apply the logic in the form of ___ to arrive at a decision
reasoning
What is the following is a process that arrives ata general conclusion based on a foundation of a specific examples or data
inductive reasoning
What is the process of reaching a specific conclusion based on a general statement or principle
deductive reasoning
What is the process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur
causal reasoning
What tupe of reasoning is based on a comparison between two similar cases
analogical reasoning
Deductive reasoning is usually developed in the form of a ___
syllogism
What is the key to effective causal arguments
establish a factual, direct link between the cause and the effect
Define fallacy
false or fallacious reasoning without sufficient supporting evidence
Analogical reasoning is usually found in the ___ type of speech
persuasive
What type of fallacy makes a faulty connection between the cause and effect
causal
Which type of fallacy makes an argument or conclusion that is based on insufficient or non-existent evidence
hasty generalization
Which type of fallacy says you should do it because everyone else is doing it too
bandwagon
Define ethics
the principle that is used to determine correct and proper behavior
Ethics and ethical behaviors are ___ traits
learned
What is the primary source of ethics and ethical behavior
family
What type of mentality is a cause of unethical behavior in an organization
bottom line mentality
What is a cause of unethical behavior in individuals
self esteem
Decisions are usually one of two things
generic or exceptional
Which type of decision will have both risk and uncertainty
exceptional
What is the first step of the decision making process
classify the problem
The best response to a decision ____
fully and completely corrects the problem
Fear is a ___ barrier
psychological
External barriers include ___
lack of resources
The Abilene paradox explains ____
why members of a group may go along with a decision even when they believe it to be a bad one
Why does the Abilene paradox exist
because members fear that their opinion is flawed
How do you overcome the Abilene paradox?
open communication
Define in one word the rule of conduct or procedure established by custom, agreement, or authority
Law
Which branch of government creates laws
Legislative
When a criminal act applies to a public servant it is called ___
malfeasence
What is the firemans rule
the property owners cannot be held responsible for a firefighters injuries
Major health and safety lawas are created by ___
OSHA
OSHA regulations for which company officers are contained in
title 29 CFR
Discriminating against a single parent or pregnant woman is an example of ___
disparate treatment
Using height and weight requirements in the hiring process is an example of
adverse impact
What is the consensus based standards writing and testing organization
ASTM international
Products that bear the ___ label have been tested for their intended use and are certified as safe
UL
What is the private, non-profit organization that administers and coordinates the voluntary standardization and conformity assessment system
ANSI
The verbal message depends on symbols called ___
words
Words provide the reciever with ___ percent of the message
7%
Non-verbal actions provide the remaining ___ percent of a message
93%
Non verbal actions provide ___% of the message
93%
Research indicates that people remember only ___ percent of a message 24 hours after they hear it
50
What is the bottom line when working in the public sector (hint: it ain't money)
the level of customer service provided
Which type of customers include members of the general population within the service area
external customers
Which type of customers include employees and members of the organization
internal customers
Which type of customer includes members of the political body who govern the organization
stakeholders
Which type of customer is the most responsible for providing the majority of the funds needed to operate the FD organization
external customers
Keeping pace with the ___ of an area will ensure that external customers needs are filled
demographics
If a fire and emergency service fails to provide the service needs of the public, who is percieved to be unable to manage the organization
stakeholders
what is a giude to decision making within an organization
a policy
Where do policies originate
top management
What is a detailed plan of action
a procedure
Procedures are better developed at what level
the company officer level
What is based upon the authority delegated to the fire officer to implement organizational policies and procedures
orders
What is the difference between an order and a directive
orders are mandatory, directives are not
What is the leading cause of FF fatalities
cardiac arrest
According to a 2004 report, injuries during emergency ops accounted for ___ of the total for fire depts
1/2, 50%
The average number of FF lives lost per year between 2000 and 2006
107
Organizational policies and procedures should be based on ___ safety standards
NFPA
What is the best method for providing a safe workplace
provide proper maintenance
NFPA 1581
infectious disease control program
Who is the SJFD infection control officer
Med 30
How long should exposure reports be kept
30 years
Which organization requires an investigation of all incidents involving FF line of duty deaths
NIOSH
What is the smallest unit of a fire and emergency serivces organization
company
Define Scalar control
decisions are directed down from the top, through the intermediate to the base of the structur
Define centralized authority
decisions are made by one person at the top of the structure
Define decentralized authority
decisions are made at a lower level with the effectos of the decisions reported through the structure
Define authority
refers to the legal ability of an individual to make and implement decisions for which the individual is accountable
What is the management principle that states that each subordinate should only have one supervisor
unity of command
What is the principle that states that the pathway of responsibility goes from the top of the organization to the bottom and vice versa
chain of command
What is the term that describes what happens when personnel are assigned by their supervisor to perom duties that fall under the authority of another supervisor and the subordinates are allowed to report to the second supervisor on matters relating to that function
functional supervision
What is the term that refers to the authority that gives the organization the legal right to exist
jurisdiction
What is the term that describes the functional division of the lowest level of local government
municipal
What is the percentage of fire and emergency service organizations that are staffed by volunteers?
70%
Two broad categories of plan types
standing and single use
Which of the following types of plans focus on how objectives will be accomplished
operational/administrative plans
Which of the following types of plans create alternative plans that can be implemented in the event of uncontrollable circumstances
contigency plans
Emergency incident planning involves two distinct activities that occur at two different times
incident and pre incident
In what manner does the company officer make all emergency incident scene decisions
autocratic
Activity for non emergency situations can be determined through what process
the five step planning process
NFPA 1021
standard for fire officer professional qualifications
Giving the employee notice of possible sanctions is known as
punitive action
What is a yellow dog contract
a promise that a worker will NOT join a union
What labor legislation made yellow dog contracts unenforceable by any US court
the Norris - La Guardia act
What act was passed in 1938 that would guarantee overtime pay in the private sector
FLSA
Who developed the bargaining process known as Relations by Objectives?
Phoenix fire and their union
What do white americans consider personal space in terms of inches
18 inches
Cultural values are usually passed through ___
the family
What is the main purpose of a fire and life safety education program?
to inform members of the community or service area about the fire and life safety hazards that they face
Which type of feedback is more valuable
negative feedback
Citizen concerns often translate into citizen ___
complaints
The main purpose of a public relations program is to ___ the organization to the community it serves
acquaint
Which type of personnel records are NOT confidential
attendance
Medical records are kept on all employees for the duration of their employment PLUS ___ years
30
Define preincident planning
the entire process of gathering information, developing procedures, and ensuring that the information remains current
NFPA ___ is the the Recommended practice for pre incident planning
NFPA 1620
Some of the most useful information that a company officer should gather during a pre incident survey is
how the building is constructed
Currently, model building codes are developed by which two major organizations
NFPA and ICC
Type 1 building construction
structural members that are made of non-combustible or limited combustible materials
Type II building construction
structural members are the same as type I except that the degree of fire resistance is lower
Type III building construction
consists of exterior walls and structural members that are portions of exterior walls that are made of noncombustible or limited combustible materials
Type IV building construction
interior of building elements are constructed of HEAVY TIMBER
Type V building construction
consists of walls, columns, beams, girders etc made entirely or partially of wood or other approved COMBUSTIBLE materials
Which type of roof is found most commonly on commercial, industrial, and apartment type buildings
flat roof
Which type of roof uses bow string trusses as the main support members
arched roofs
What is an advantage of a trussless arch roof?
a hole of considerable size may be burned through the network sheathing and roofing without causing collapse of the roof structure
Which type of roof is most impervious to fires
concrete
According to NIOSH, more than ___ % of of the roof systems in the US are built using a truss system
60
Interior surveys usually start at the ___ floor
top floor
Fuel load generally refers to the ___ of a building
contents
Determining what WATER factors are key elements in the development of any pre incident plan
availability and reliability
What do you call a survey drawing that indicates how buildings are situated with respect to other buildings and streets in the area
Plot plans
What do you call a field survey drawing that show side views of structures that depict the number of floors in buildings and grades of the surrounding ground?
elevations
When the situation allows, what is the best type of communications on the fireground
direct face to face communications
What is the term used to describe the ability of a system to work with and use the parts or equipment of another system
interoperability
all public safety frequencies operating at ___ Mhz are seperated from commercial services operating within the same frequency range
700
Which organizational level has responsibility for operations within a defined geographic unit
Division
Which organizational level directs , orders, and controls resources by virtue of legal, agency, or delegated authority
Command
Which organizational level has responsibility for a major functional are of incident management
Section
Which organizational level has functional /geographic responsibility for major segments of incident operations
Branch
Which organizational level has responsibility for a specified functional assignment at an incident without regard for specific geographic area
Group
Which organizational level within the sections fulfills specific support functions
Unit
The PIO, safety officer, and liaison officer are part of the ___ staff
command staff
any combination of resources assembled for a specific mission or operational assignment is known as a ___
task force
A set number of resources of the same kind and type that have an established minimum number of personnel
strike team
Which individual is responsible for the command of a division or group within the operations section
supervisor
A unified command structure is necessary when an incident involves or threatens to involve more than one ___
jurisdiction
What does IAP mean?
Incident Action Plan
An effective span of control ranges from ____ subordinates per supervisor, with the optimum span of control being ____ subordinates per supervisor
3 to 7

5 is optimum
Which element of personnel accountability dictates that each responder shall only have ONE supervisor
unity of command
Size up process is fixed, static, dynamic, or continuous
its continuous
Which incident size up consideration refers to the officers own knowledge about the situation
own situation
Which incident size up consideration refers to the initial use of resources followed by supplemental resource needs
decision
which incident size up consideration refers to the information compiled into the IAP
plan of operation
The ___ zone is the area that only allows personnel who are directly involved in disposing of the problem
HOT zone
The ___ zone is the area for personnel who are directly supporting the work being performed in the hot zone
WARM zone
The ___ zone is the area that may include the inciden command post with a RIC nearby
COLD zone
What is RECEO-VS
Rescue
Exposures
Confinement
Extinguish
Overhaul

Ventilation
Salvage and overhaul
Who wrote the RECEO-VS model
Loyd Layman
What is a CAN report
Conditions
Actions
Needs
What is the transitional attack mode
when you switch from offensive mode of attacking a fire to defensive, or vice versa
According to the COM what is a High Rise building
7 or more stories in height from grade level
What is the difference between an interview and an interrogation
an interview is non accusatory, an interrogation IS accusatory
How does NFPA 921 classify potential causes of fire
accidental, natural, incendiary, and undetermined
Arson is a term that applies to a ___
law that prohibits the intentional setting of fires or the malicious use of an incendiary device
Main cause of fires in US homes
cooking
What are the 5 stages of fire development
ignition, growth, flashover, fully developed, decay
What is the NFPA standard on Fire Department occupational safety for Fire Department safety officer
NFPA 1500
What is the act of influencing, controlling, monitoring, or directing through a project, program, situation, or organization through the use of authority, discipline, or persuasion
managing
At the local level, legislation begins with what part of the city government
the council, commission, or board
Which system has the authority to render decisions in cases of arson, insurance fraud, and failure to comply with building and fire codes
the Judicial system
Who coordinates the use of land within the jurisdiction and determines the types of structures that can be located within a given area
the zoning commission
Which department of the city maintains files of building floor plans that can assist with an emergency response
the building department
Which branch of the state government is responsible for enacting laws
legislative
Which branch of the state government is headed by the governer
executive branch
Which branch of the state government is responsible for interpreting state constitutions and overseeing the states court systems
judicial branch
Which branch of the state government is headed by the governer
executive branch
Which branch of the state government is responsible for interpreting state constitutions and overseeing the states court systems
judicial branch
In most states the ___ serves as the principal authority on fire protection
fire marshal
Which external aid agreement is a formal written agreement between jurisdictions that share a common boundary
automatic aid
Which external aid agreement is a reciprocal agreement between two or more fire and emergency service organizations
mutual aid
Which external aid agreement is payment made by one agency to the other
outside aid
Which type of jurisdiction occurs when multiple levels of government are involved
vertical jurisdiction
What is used to establish criteria for items such as extinguishing agents, respiratory protection equipment, or protective clothing
risk analysis
Which type of analysis occurs when a system or process is first established
process
Which type of analysis usually takes place when an organization is experiencing some type of internal difficulty
policy
Which type of analysis is conducted to determine the most efficient ways to provide a service by looking at each component
program
Which type of analysis is conducted to determine the types of services that an organization is currently delivering and compare them to the services that the community desires
needs
The basic framework for all types of process tests should maintained in a written ___ adopted by the organization
evaluation plan
What is the most commonly used method for gathering information
survey
A friendship can be described as an ___ group
informal
What is essential to to the cohesion of the group?
a positive group image
One of the roles of the ___ is to be both a superior and subordinate at the same time
company officer
The company officers ability to influence a group is dependent upon being its _____
informal leader
Which type of rules can be stronger or more persuasive -
formal or informal
informal rules can be more persuasive
In which stage of team development are employees uncertain of their roles in the group
forming
Which stage of team development includes the acknowledgement of the groups accomplishments
adjourning
In which stage of team develpment does the group become a true team
performing
the MOST CRITICAL aspect of SUCCESSFUL team development is to reduce the amount of time the group spends in the ___ phase of team development
storming
In which stage of team development does the group establish its own sets of norma and values that each member accepts and adheres to
norming
In which stage of team development does the company officer have the most significant effect
forming
In which stage of team development do the team members become closer and more cohesive
performing
Which stage of team development may result in conflict
storming
In a ___ session, the company officers expectations are stated positively and behavioral limitations are set
counseling
In a ___ session, the company officer guides the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behaviors
coaching
When a supervisor or other superior acts as a trusted and friendly advisor or guide to a new member of the team, what is this called?
mentoring
Discipline should be corrective, punitive or remedial
remedial
Following inappropriate behavior, personnel evaluations should occur ____
ASAP
How often are formal evaluations generally established
annually
The information for a 360 degree feedback evaluation comes from whom?
those who have direct professional contact with the person being evaluated
Preventative action starts with
an individual counseling interview
Which level of progressive discipline is used for repeat violations for which preventative action was taken
corrective action
Which level of progressive discipline is used when an employee continues to exhibit inappropriate behavior
punitive action
What is the term that refers to the source of a risk
hazard
What is the term that means the likelihood of suffering harm from a hazard
risk
A major factor in the success of any fire an life safety inspection is ___
preparation
A major factor in the success of any fire and life safety inspection is ___
preparation
What is the main purpose of any fire and life safety inspection
to leave the occupancy safer than before the inspection
What one word describes the portion of ameans of egress that is separated from all other spaces of the building or structure by construction or equipment as required to provide a protected way of travel to the exit discharge
Exit
NFPA 72
National fire alarm code
How often are stationary fire pumps used for fire safety supposed to be run
30 minutes per week
Standpipes and Hose systems are required on each floor of structures that are greater than ___ stories
4
Which class of standpipe system is intended to be used by FF personnel who are trained in handling large handlines
Class I
Which class of standpipe has hose systems already in place to be used by civilians with no training
Class II
Which class of standpipe is intended to be used by FF's, brigade members, AND untrained occupants
Class III
Which sprinkler systems use conventional sprinklers in comination with heat sensing devices
preaction systems
Extinguishers with a gross weight not exceeding 40 lbs or 18kg should be installed so that the top of the extinguisher is not more than ___ feet above the floor
5 feet
Extinguishers with a gross weight of greater than 40 lbs should be installed so that the top of the extinguisher is not more than ___ feet above the floor
3 1/2 feet
What is the first step in the fire investigation process
locating the point of origin
The three major operational position descriptions within the ICS structure include
command, command staff and the general staff sections
Command staff includes which positions
safety officer, logistics officer and PIO
the person who acts a s a point of contact for other agencies and jurisdictions and coordinates activities is the
logistics officer
Which section is responsible for collecting, disseminating information about the development of the incident and tracking resources
planning section
Which section is responsible for managing all operations that directly affect incident mitigation
operations section
Air support and tactical groups are an assigned function of which section
operations section
Which level of command do supervisors direct operational activities toward specific objectives
tactical level
those activities that refer to those normally accomplished by individual units or specific personnel
tasks
Which term refers to geographic operations
divisions
Which term refers to functional operations
groups
The FD should be able to provide the fire flow for a sustained attack for at least ___ minutes
30
What is the term used for the critical and objective assessment of the emergency incident based on all available info about the incident
postincident analysis
When should post incident critiques ideally be performed
immediately after termination of the incident and prior to leaving the incident scene
Which organization investigates fire and emergency responder fatalities and issues an evaluation of each incident and a list of recommendations for preventing a recurrence of the incident
NIOSH
Which organization collects injury and fatality stats from FD and emergency services, compiles the info, and issues an annual report based on the results
NFPA
What is the word for an unplanned, uncontrolled event resulting from unsafe acts or unsafe occupational conditions, either of which may result in injury, death, or property damage
accident
Which human factor includes willful disregard, recklessness, irresponsibility, laziness and disloyalty
improper attitude
What is the name of the act that required the dept of health and human services to establish national standards for the security of health care info
HIPAA
Health Insurance Portability and Accountability Act