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269 Cards in this Set
- Front
- Back
Perceptions of a new company officer are ___
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subjective
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Which is NOT a role of the company officer as a public servant involving inspections
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we do NOT provide in-home inspections
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Supervision at the ____ level may be the most difficult type of supervision one can encounter
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company officer level
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Serving as a role model is a responsibility a company officer has to the ____
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profession
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An internal expectation that may be difficult to overcome is ___
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abusing power and confusing rank with respect
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How can a new company officer overcome challenges
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by supporting all types of education and training
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What is a trait that often makes a person an effective leader
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integrity
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What is the one word definition for the act of directing, overseeing, or controlling the activities and behavior of employees who are assigned to a particular supervisor
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supervising
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Which behavioral leadership style compares the degree of job structure to the degree of employee consideration
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the two dimensional leadership style
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Which behavioral leadership style includes autocratic, democratic, and laissez faire categories
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basic leadership style
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What kind of leader tells subordinates what to do and how to do it with no input from them
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autocratic
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What type of leader inspires follower loyalty and creates an enthusiastic vision that others work to attain
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charismatic
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Theory X leader believes ___
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that the average worker is inherently lazy
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Which is the following is a basic concept of theory Z
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creating a close relationship between work and social life
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Which theory says that a leader will determine the best of four styles to use in influencing members in the accomplishment of the units goals and objectives
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the leadership continuum theory
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What is a disadvantage of the path-goal theory
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the leader must be extremely accurate in using good judgement to determine the appropriate leadership style
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Which leadership theory focuses on value driven leadership and proactively living one's own life versus enduring a reactive life
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principle centered leadeship theory
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A contributing team member is a level __ leader
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level 1 leader
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A person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower
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level 5 leader
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What kind of leader is concerned with getting work accomplished while considering the welfare and happiness of members of the unit
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a balanced leader
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If the situational leadership model, the leaders style is matched to the ___ of the members of the unit
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maturity
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What are the four readiness levels of the situational leadership model
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telling, selling, participating, and delegating
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In the social - change model, what is a critical value the individual should learn
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commitment
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What is the purpose of the social change model
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to make changes for the betterment of others through leadership
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The alpha leadership model is a relationship between what 4 elements
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leader, followers, system and goal
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What is the difference between a manager and a leader
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managers are copies, leaders are originals
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While managers maintain, leaders ___
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develop
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Suspension without pay is a form of ___ power
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coercive
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Name three types of power
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reward, coercive, identification
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What includes the processes of directing, overseeing, and controlling the activities of other individuals
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Supervision
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Is strategic planning a common challenge that is common to most supervisory positions?
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NO
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What is essential to meeting all challenges
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the establishment of priorities
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Direct preparation for emergency response includes
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training and drilling as a team
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What occurs in the storming stage of becoming an effective team
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this is where conflict may result as a power struggle can occur
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What occurs in the norming stage of becoming an effective team
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the group establishes its norms and values that each member accepts and adheres to. The group becomes a true team with leadership shared by all members
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What is the method of creating job interest is a process used to prepare capable individuals for advancement within the organization through the direction of a positive role model
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mentoring
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What is a very effective way that officers can reward employees
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make public acknowledgements of accomplishments
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Where should you counsel employees
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they should take place in private
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What can an officer do to ensure an efficient and stable unit
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promote and maintain health and safety policies within the workplace
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According to Robert F. Hamm what is NOT a rule for delegating tasks
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stress failures whenever necessary to obtain positive results in the future
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Define the ability to reason or present a stron argument in favor or against a position
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logic
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When a person is faced with making a decision, it is essential to apply the logic in the form of ___ to arrive at a decision
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reasoning
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What is the following is a process that arrives ata general conclusion based on a foundation of a specific examples or data
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inductive reasoning
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What is the process of reaching a specific conclusion based on a general statement or principle
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deductive reasoning
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What is the process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur
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causal reasoning
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What tupe of reasoning is based on a comparison between two similar cases
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analogical reasoning
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Deductive reasoning is usually developed in the form of a ___
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syllogism
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What is the key to effective causal arguments
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establish a factual, direct link between the cause and the effect
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Define fallacy
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false or fallacious reasoning without sufficient supporting evidence
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Analogical reasoning is usually found in the ___ type of speech
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persuasive
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What type of fallacy makes a faulty connection between the cause and effect
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causal
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Which type of fallacy makes an argument or conclusion that is based on insufficient or non-existent evidence
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hasty generalization
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Which type of fallacy says you should do it because everyone else is doing it too
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bandwagon
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Define ethics
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the principle that is used to determine correct and proper behavior
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Ethics and ethical behaviors are ___ traits
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learned
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What is the primary source of ethics and ethical behavior
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family
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What type of mentality is a cause of unethical behavior in an organization
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bottom line mentality
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What is a cause of unethical behavior in individuals
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self esteem
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Decisions are usually one of two things
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generic or exceptional
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Which type of decision will have both risk and uncertainty
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exceptional
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What is the first step of the decision making process
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classify the problem
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The best response to a decision ____
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fully and completely corrects the problem
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Fear is a ___ barrier
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psychological
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External barriers include ___
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lack of resources
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The Abilene paradox explains ____
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why members of a group may go along with a decision even when they believe it to be a bad one
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Why does the Abilene paradox exist
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because members fear that their opinion is flawed
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How do you overcome the Abilene paradox?
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open communication
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Define in one word the rule of conduct or procedure established by custom, agreement, or authority
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Law
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Which branch of government creates laws
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Legislative
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When a criminal act applies to a public servant it is called ___
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malfeasence
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What is the firemans rule
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the property owners cannot be held responsible for a firefighters injuries
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Major health and safety lawas are created by ___
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OSHA
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OSHA regulations for which company officers are contained in
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title 29 CFR
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Discriminating against a single parent or pregnant woman is an example of ___
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disparate treatment
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Using height and weight requirements in the hiring process is an example of
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adverse impact
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What is the consensus based standards writing and testing organization
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ASTM international
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Products that bear the ___ label have been tested for their intended use and are certified as safe
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UL
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What is the private, non-profit organization that administers and coordinates the voluntary standardization and conformity assessment system
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ANSI
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The verbal message depends on symbols called ___
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words
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Words provide the reciever with ___ percent of the message
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7%
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Non-verbal actions provide the remaining ___ percent of a message
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93%
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Non verbal actions provide ___% of the message
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93%
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Research indicates that people remember only ___ percent of a message 24 hours after they hear it
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50
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What is the bottom line when working in the public sector (hint: it ain't money)
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the level of customer service provided
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Which type of customers include members of the general population within the service area
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external customers
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Which type of customers include employees and members of the organization
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internal customers
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Which type of customer includes members of the political body who govern the organization
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stakeholders
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Which type of customer is the most responsible for providing the majority of the funds needed to operate the FD organization
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external customers
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Keeping pace with the ___ of an area will ensure that external customers needs are filled
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demographics
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If a fire and emergency service fails to provide the service needs of the public, who is percieved to be unable to manage the organization
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stakeholders
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what is a giude to decision making within an organization
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a policy
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Where do policies originate
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top management
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What is a detailed plan of action
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a procedure
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Procedures are better developed at what level
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the company officer level
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What is based upon the authority delegated to the fire officer to implement organizational policies and procedures
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orders
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What is the difference between an order and a directive
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orders are mandatory, directives are not
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What is the leading cause of FF fatalities
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cardiac arrest
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According to a 2004 report, injuries during emergency ops accounted for ___ of the total for fire depts
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1/2, 50%
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The average number of FF lives lost per year between 2000 and 2006
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107
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Organizational policies and procedures should be based on ___ safety standards
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NFPA
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What is the best method for providing a safe workplace
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provide proper maintenance
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NFPA 1581
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infectious disease control program
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Who is the SJFD infection control officer
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Med 30
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How long should exposure reports be kept
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30 years
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Which organization requires an investigation of all incidents involving FF line of duty deaths
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NIOSH
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What is the smallest unit of a fire and emergency serivces organization
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company
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Define Scalar control
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decisions are directed down from the top, through the intermediate to the base of the structur
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Define centralized authority
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decisions are made by one person at the top of the structure
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Define decentralized authority
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decisions are made at a lower level with the effectos of the decisions reported through the structure
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Define authority
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refers to the legal ability of an individual to make and implement decisions for which the individual is accountable
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What is the management principle that states that each subordinate should only have one supervisor
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unity of command
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What is the principle that states that the pathway of responsibility goes from the top of the organization to the bottom and vice versa
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chain of command
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What is the term that describes what happens when personnel are assigned by their supervisor to perom duties that fall under the authority of another supervisor and the subordinates are allowed to report to the second supervisor on matters relating to that function
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functional supervision
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What is the term that refers to the authority that gives the organization the legal right to exist
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jurisdiction
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What is the term that describes the functional division of the lowest level of local government
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municipal
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What is the percentage of fire and emergency service organizations that are staffed by volunteers?
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70%
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Two broad categories of plan types
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standing and single use
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Which of the following types of plans focus on how objectives will be accomplished
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operational/administrative plans
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Which of the following types of plans create alternative plans that can be implemented in the event of uncontrollable circumstances
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contigency plans
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Emergency incident planning involves two distinct activities that occur at two different times
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incident and pre incident
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In what manner does the company officer make all emergency incident scene decisions
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autocratic
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Activity for non emergency situations can be determined through what process
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the five step planning process
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NFPA 1021
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standard for fire officer professional qualifications
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Giving the employee notice of possible sanctions is known as
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punitive action
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What is a yellow dog contract
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a promise that a worker will NOT join a union
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What labor legislation made yellow dog contracts unenforceable by any US court
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the Norris - La Guardia act
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What act was passed in 1938 that would guarantee overtime pay in the private sector
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FLSA
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Who developed the bargaining process known as Relations by Objectives?
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Phoenix fire and their union
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What do white americans consider personal space in terms of inches
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18 inches
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Cultural values are usually passed through ___
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the family
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What is the main purpose of a fire and life safety education program?
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to inform members of the community or service area about the fire and life safety hazards that they face
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Which type of feedback is more valuable
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negative feedback
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Citizen concerns often translate into citizen ___
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complaints
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The main purpose of a public relations program is to ___ the organization to the community it serves
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acquaint
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Which type of personnel records are NOT confidential
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attendance
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Medical records are kept on all employees for the duration of their employment PLUS ___ years
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30
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Define preincident planning
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the entire process of gathering information, developing procedures, and ensuring that the information remains current
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NFPA ___ is the the Recommended practice for pre incident planning
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NFPA 1620
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Some of the most useful information that a company officer should gather during a pre incident survey is
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how the building is constructed
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Currently, model building codes are developed by which two major organizations
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NFPA and ICC
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Type 1 building construction
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structural members that are made of non-combustible or limited combustible materials
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Type II building construction
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structural members are the same as type I except that the degree of fire resistance is lower
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Type III building construction
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consists of exterior walls and structural members that are portions of exterior walls that are made of noncombustible or limited combustible materials
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Type IV building construction
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interior of building elements are constructed of HEAVY TIMBER
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Type V building construction
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consists of walls, columns, beams, girders etc made entirely or partially of wood or other approved COMBUSTIBLE materials
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Which type of roof is found most commonly on commercial, industrial, and apartment type buildings
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flat roof
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Which type of roof uses bow string trusses as the main support members
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arched roofs
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What is an advantage of a trussless arch roof?
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a hole of considerable size may be burned through the network sheathing and roofing without causing collapse of the roof structure
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Which type of roof is most impervious to fires
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concrete
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According to NIOSH, more than ___ % of of the roof systems in the US are built using a truss system
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60
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Interior surveys usually start at the ___ floor
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top floor
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Fuel load generally refers to the ___ of a building
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contents
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Determining what WATER factors are key elements in the development of any pre incident plan
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availability and reliability
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What do you call a survey drawing that indicates how buildings are situated with respect to other buildings and streets in the area
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Plot plans
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What do you call a field survey drawing that show side views of structures that depict the number of floors in buildings and grades of the surrounding ground?
|
elevations
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When the situation allows, what is the best type of communications on the fireground
|
direct face to face communications
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What is the term used to describe the ability of a system to work with and use the parts or equipment of another system
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interoperability
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all public safety frequencies operating at ___ Mhz are seperated from commercial services operating within the same frequency range
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700
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Which organizational level has responsibility for operations within a defined geographic unit
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Division
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Which organizational level directs , orders, and controls resources by virtue of legal, agency, or delegated authority
|
Command
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Which organizational level has responsibility for a major functional are of incident management
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Section
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Which organizational level has functional /geographic responsibility for major segments of incident operations
|
Branch
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Which organizational level has responsibility for a specified functional assignment at an incident without regard for specific geographic area
|
Group
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Which organizational level within the sections fulfills specific support functions
|
Unit
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The PIO, safety officer, and liaison officer are part of the ___ staff
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command staff
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any combination of resources assembled for a specific mission or operational assignment is known as a ___
|
task force
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A set number of resources of the same kind and type that have an established minimum number of personnel
|
strike team
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Which individual is responsible for the command of a division or group within the operations section
|
supervisor
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A unified command structure is necessary when an incident involves or threatens to involve more than one ___
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jurisdiction
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What does IAP mean?
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Incident Action Plan
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An effective span of control ranges from ____ subordinates per supervisor, with the optimum span of control being ____ subordinates per supervisor
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3 to 7
5 is optimum |
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Which element of personnel accountability dictates that each responder shall only have ONE supervisor
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unity of command
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Size up process is fixed, static, dynamic, or continuous
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its continuous
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Which incident size up consideration refers to the officers own knowledge about the situation
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own situation
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Which incident size up consideration refers to the initial use of resources followed by supplemental resource needs
|
decision
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which incident size up consideration refers to the information compiled into the IAP
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plan of operation
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The ___ zone is the area that only allows personnel who are directly involved in disposing of the problem
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HOT zone
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The ___ zone is the area for personnel who are directly supporting the work being performed in the hot zone
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WARM zone
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The ___ zone is the area that may include the inciden command post with a RIC nearby
|
COLD zone
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What is RECEO-VS
|
Rescue
Exposures Confinement Extinguish Overhaul Ventilation Salvage and overhaul |
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Who wrote the RECEO-VS model
|
Loyd Layman
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What is a CAN report
|
Conditions
Actions Needs |
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What is the transitional attack mode
|
when you switch from offensive mode of attacking a fire to defensive, or vice versa
|
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According to the COM what is a High Rise building
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7 or more stories in height from grade level
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What is the difference between an interview and an interrogation
|
an interview is non accusatory, an interrogation IS accusatory
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How does NFPA 921 classify potential causes of fire
|
accidental, natural, incendiary, and undetermined
|
|
Arson is a term that applies to a ___
|
law that prohibits the intentional setting of fires or the malicious use of an incendiary device
|
|
Main cause of fires in US homes
|
cooking
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What are the 5 stages of fire development
|
ignition, growth, flashover, fully developed, decay
|
|
What is the NFPA standard on Fire Department occupational safety for Fire Department safety officer
|
NFPA 1500
|
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What is the act of influencing, controlling, monitoring, or directing through a project, program, situation, or organization through the use of authority, discipline, or persuasion
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managing
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At the local level, legislation begins with what part of the city government
|
the council, commission, or board
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Which system has the authority to render decisions in cases of arson, insurance fraud, and failure to comply with building and fire codes
|
the Judicial system
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Who coordinates the use of land within the jurisdiction and determines the types of structures that can be located within a given area
|
the zoning commission
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Which department of the city maintains files of building floor plans that can assist with an emergency response
|
the building department
|
|
Which branch of the state government is responsible for enacting laws
|
legislative
|
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Which branch of the state government is headed by the governer
|
executive branch
|
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Which branch of the state government is responsible for interpreting state constitutions and overseeing the states court systems
|
judicial branch
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Which branch of the state government is headed by the governer
|
executive branch
|
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Which branch of the state government is responsible for interpreting state constitutions and overseeing the states court systems
|
judicial branch
|
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In most states the ___ serves as the principal authority on fire protection
|
fire marshal
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Which external aid agreement is a formal written agreement between jurisdictions that share a common boundary
|
automatic aid
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Which external aid agreement is a reciprocal agreement between two or more fire and emergency service organizations
|
mutual aid
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Which external aid agreement is payment made by one agency to the other
|
outside aid
|
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Which type of jurisdiction occurs when multiple levels of government are involved
|
vertical jurisdiction
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What is used to establish criteria for items such as extinguishing agents, respiratory protection equipment, or protective clothing
|
risk analysis
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Which type of analysis occurs when a system or process is first established
|
process
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Which type of analysis usually takes place when an organization is experiencing some type of internal difficulty
|
policy
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Which type of analysis is conducted to determine the most efficient ways to provide a service by looking at each component
|
program
|
|
Which type of analysis is conducted to determine the types of services that an organization is currently delivering and compare them to the services that the community desires
|
needs
|
|
The basic framework for all types of process tests should maintained in a written ___ adopted by the organization
|
evaluation plan
|
|
What is the most commonly used method for gathering information
|
survey
|
|
A friendship can be described as an ___ group
|
informal
|
|
What is essential to to the cohesion of the group?
|
a positive group image
|
|
One of the roles of the ___ is to be both a superior and subordinate at the same time
|
company officer
|
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The company officers ability to influence a group is dependent upon being its _____
|
informal leader
|
|
Which type of rules can be stronger or more persuasive -
formal or informal |
informal rules can be more persuasive
|
|
In which stage of team development are employees uncertain of their roles in the group
|
forming
|
|
Which stage of team development includes the acknowledgement of the groups accomplishments
|
adjourning
|
|
In which stage of team develpment does the group become a true team
|
performing
|
|
the MOST CRITICAL aspect of SUCCESSFUL team development is to reduce the amount of time the group spends in the ___ phase of team development
|
storming
|
|
In which stage of team development does the group establish its own sets of norma and values that each member accepts and adheres to
|
norming
|
|
In which stage of team development does the company officer have the most significant effect
|
forming
|
|
In which stage of team development do the team members become closer and more cohesive
|
performing
|
|
Which stage of team development may result in conflict
|
storming
|
|
In a ___ session, the company officers expectations are stated positively and behavioral limitations are set
|
counseling
|
|
In a ___ session, the company officer guides the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behaviors
|
coaching
|
|
When a supervisor or other superior acts as a trusted and friendly advisor or guide to a new member of the team, what is this called?
|
mentoring
|
|
Discipline should be corrective, punitive or remedial
|
remedial
|
|
Following inappropriate behavior, personnel evaluations should occur ____
|
ASAP
|
|
How often are formal evaluations generally established
|
annually
|
|
The information for a 360 degree feedback evaluation comes from whom?
|
those who have direct professional contact with the person being evaluated
|
|
Preventative action starts with
|
an individual counseling interview
|
|
Which level of progressive discipline is used for repeat violations for which preventative action was taken
|
corrective action
|
|
Which level of progressive discipline is used when an employee continues to exhibit inappropriate behavior
|
punitive action
|
|
What is the term that refers to the source of a risk
|
hazard
|
|
What is the term that means the likelihood of suffering harm from a hazard
|
risk
|
|
A major factor in the success of any fire an life safety inspection is ___
|
preparation
|
|
A major factor in the success of any fire and life safety inspection is ___
|
preparation
|
|
What is the main purpose of any fire and life safety inspection
|
to leave the occupancy safer than before the inspection
|
|
What one word describes the portion of ameans of egress that is separated from all other spaces of the building or structure by construction or equipment as required to provide a protected way of travel to the exit discharge
|
Exit
|
|
NFPA 72
|
National fire alarm code
|
|
How often are stationary fire pumps used for fire safety supposed to be run
|
30 minutes per week
|
|
Standpipes and Hose systems are required on each floor of structures that are greater than ___ stories
|
4
|
|
Which class of standpipe system is intended to be used by FF personnel who are trained in handling large handlines
|
Class I
|
|
Which class of standpipe has hose systems already in place to be used by civilians with no training
|
Class II
|
|
Which class of standpipe is intended to be used by FF's, brigade members, AND untrained occupants
|
Class III
|
|
Which sprinkler systems use conventional sprinklers in comination with heat sensing devices
|
preaction systems
|
|
Extinguishers with a gross weight not exceeding 40 lbs or 18kg should be installed so that the top of the extinguisher is not more than ___ feet above the floor
|
5 feet
|
|
Extinguishers with a gross weight of greater than 40 lbs should be installed so that the top of the extinguisher is not more than ___ feet above the floor
|
3 1/2 feet
|
|
What is the first step in the fire investigation process
|
locating the point of origin
|
|
The three major operational position descriptions within the ICS structure include
|
command, command staff and the general staff sections
|
|
Command staff includes which positions
|
safety officer, logistics officer and PIO
|
|
the person who acts a s a point of contact for other agencies and jurisdictions and coordinates activities is the
|
logistics officer
|
|
Which section is responsible for collecting, disseminating information about the development of the incident and tracking resources
|
planning section
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Which section is responsible for managing all operations that directly affect incident mitigation
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operations section
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Air support and tactical groups are an assigned function of which section
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operations section
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Which level of command do supervisors direct operational activities toward specific objectives
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tactical level
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those activities that refer to those normally accomplished by individual units or specific personnel
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tasks
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Which term refers to geographic operations
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divisions
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Which term refers to functional operations
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groups
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The FD should be able to provide the fire flow for a sustained attack for at least ___ minutes
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30
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What is the term used for the critical and objective assessment of the emergency incident based on all available info about the incident
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postincident analysis
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When should post incident critiques ideally be performed
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immediately after termination of the incident and prior to leaving the incident scene
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Which organization investigates fire and emergency responder fatalities and issues an evaluation of each incident and a list of recommendations for preventing a recurrence of the incident
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NIOSH
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Which organization collects injury and fatality stats from FD and emergency services, compiles the info, and issues an annual report based on the results
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NFPA
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What is the word for an unplanned, uncontrolled event resulting from unsafe acts or unsafe occupational conditions, either of which may result in injury, death, or property damage
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accident
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Which human factor includes willful disregard, recklessness, irresponsibility, laziness and disloyalty
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improper attitude
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What is the name of the act that required the dept of health and human services to establish national standards for the security of health care info
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HIPAA
Health Insurance Portability and Accountability Act |