• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/43

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

43 Cards in this Set

  • Front
  • Back
The Public Sector
sector’sorganizations are budgeted and run by state. They are often called as stateorganizations. The primary objective of these organizations is to serve thepublic not to earn profit. They involve in social welfare.
The Private Sector
sectorencompasses organizations with primary objective of profit earning.
limitedliability limited partnership
isa limited partnership andas such consists of one or more general partners andone or more limited partners. The general partners manage the LLLP, whiletypically the limited partners only have a financial interest.
LLLP
limited liability limited partnership
A nonprofit organization
isan organization thatuses surplus revenues toachieve its goals rather than distributing them as profit or dividends
Franchises
arelicensing arrangements whereby an individual or group can buy the right totrade and produce under a well known brand name in a given locality.
A joint venture (JV)
is abusiness agreement in which the parties agree to develop, for a finite time, anew entity and new assets bycontributing equity.They exercise control over the enterprise andconsequently share revenues, expenses and assets.

Trust

an arrangement whereby a person (a trustee) holds property as its nominal owner for the good of one or more beneficiaries.
ATenants in Common
allows2 or more people to occupy the same business while retaining separateidentities in regard to assets or liabilities resulting from businessactivities.
AMunicipality
is apublic corporation established as a subdivision of a state for localgovernmental purposes.
AnAssociation
is anorganized group of people who share in a common interest, activity, or purpose.
A syndicate
is aself-organizing group of individuals, companies or entities formed to transactsome specific business, or to promote a common interest.

top management

chairman, vice president, chief executive officer, board of directors

middle management

general and regional manager

first-line management

team leader, supervisor, office manager

HumanResources (HR)
personneldepartment, department which manages the administrative aspects of theemployees
ProductionDepartment
adepartment which is responsible for the actual construction and preparation ofproducts to be sold to other businesses or individuals
CustomerService
adepartment whose primary activity is associated with after-sale support toenhance or to maintain the value of the product or service
LegalDepartment
adepartment which provides legal advice to other departments in the company
MarketingDepartment
adepartment which is involved in promoting, selling and distributing products orservices of its company
Research and Development or R&D
adepartment discovering new knowledge about products, processes and services;then applying that knowledge to create new and improved products, processes andservices that fill market needs
Purchasing Department
adepartment which is responsible for sourcing and then arranging the details forthe actual purchase of any items that are required
Accounting Department
companydepartment dealing with financethe department in a company which deals with money paid, received, borrowed, orowed.
The logistics department
Thetasks of the department involve storage, distribution, warehousing,movement of goods from one place to another (internally or externally),tracking and delivery of goods. It includes a complete process of planning,managing, controlling and coordination to make sure that the goods reach theright place, at the right time, for the right cost and in a right condition.
SalesDepartment
thedivision of a business that is responsible for selling products or services
ITDepartment
Theinformation technology department of a large company would be responsible forstoring information, protecting information, processing the information,transmitting the information as necessary, and later retrieving information asnecessary
DesignDepartment
provide design service
PrintingDepartment
print materials
Delivery Department
deliver the final product to the customer
Facilities
itorganizes the maintenance of the building, including office space
Front Office
Sell guestrooms Assign guestrooms Register guests Coordinate guest services/handlecomplaints Provide information Track room status information Monitor guest accounts/credit Produce guest account statements Complete financial settlement
FrontDesk receptionist
Registersguests, and maintains room availability
Cashier
Closesguest folios, and properly checks out guests
NightAuditor
Performauditing, and prepares daily reports to management
TelephoneOperator
Managesthe Switchboard and coordinates Wake-up Calls
ReservationAgent
Respondsto Reservation Requests and creates Reservation Records
Concierge
HandlesGuest Luggage, escorts Guests to their Rooms, and assists guests for any bit ofinformation requested
Concierge Services Staff
•Bell attendants•Door attendants•Valetparking attendants•Transportation personnel•Concierge
Reservation& Communication dept.
Responsible for internal and external communication between the establishment and the guests.Responsible for taking messages accurately for both internal and external customers- wake up calls for guest and all corresponding follow up actions.Responsible for communications between the hotel staff/other departmentThe first contact for in times of danger/emergency.Responsible for offer information of the hotel as well as outside surrounding area.Reservations:
Salesand marketing Division
A typical Sales & Marketing Division is composed of four different departments:SalesConvention ServicesAdvertisingPublic Relations
Food and beverage Division
have the following forms:  Room Service/Quick Service Specialty Restaurants Coffee Shops BarsLounges Clubs Banquets/Catering Functions  Wedding, Birthdays…
Engineering and Maintenance Division
This very department maintains the property's structure and grounds as well as electrical and mechanical equipment.
Security Division
personnel are usually screened from in-house personnel, security officers or retired police officers, across certain physical skills, and prior experience.Some of the functions of the security division are listed below:Patrols the propertyMonitors supervision equipmentEnsures safety and security of guests, visitors, and employees