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43 Cards in this Set
- Front
- Back
The Public Sector
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sector’sorganizations are budgeted and run by state. They are often called as stateorganizations. The primary objective of these organizations is to serve thepublic not to earn profit. They involve in social welfare.
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The Private Sector
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sectorencompasses organizations with primary objective of profit earning.
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limitedliability limited partnership
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isa limited partnership andas such consists of one or more general partners andone or more limited partners. The general partners manage the LLLP, whiletypically the limited partners only have a financial interest.
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LLLP
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limited liability limited partnership
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A nonprofit organization
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isan organization thatuses surplus revenues toachieve its goals rather than distributing them as profit or dividends
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Franchises
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arelicensing arrangements whereby an individual or group can buy the right totrade and produce under a well known brand name in a given locality.
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A joint venture (JV)
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is abusiness agreement in which the parties agree to develop, for a finite time, anew entity and new assets bycontributing equity.They exercise control over the enterprise andconsequently share revenues, expenses and assets.
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Trust |
an arrangement whereby a person (a trustee) holds property as its nominal owner for the good of one or more beneficiaries.
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ATenants in Common
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allows2 or more people to occupy the same business while retaining separateidentities in regard to assets or liabilities resulting from businessactivities.
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AMunicipality
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is apublic corporation established as a subdivision of a state for localgovernmental purposes.
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AnAssociation
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is anorganized group of people who share in a common interest, activity, or purpose.
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A syndicate
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is aself-organizing group of individuals, companies or entities formed to transactsome specific business, or to promote a common interest.
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top management |
chairman, vice president, chief executive officer, board of directors |
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middle management |
general and regional manager |
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first-line management |
team leader, supervisor, office manager |
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HumanResources (HR)
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personneldepartment, department which manages the administrative aspects of theemployees
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ProductionDepartment
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adepartment which is responsible for the actual construction and preparation ofproducts to be sold to other businesses or individuals
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CustomerService
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adepartment whose primary activity is associated with after-sale support toenhance or to maintain the value of the product or service
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LegalDepartment
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adepartment which provides legal advice to other departments in the company
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MarketingDepartment
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adepartment which is involved in promoting, selling and distributing products orservices of its company
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Research and Development or R&D
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adepartment discovering new knowledge about products, processes and services;then applying that knowledge to create new and improved products, processes andservices that fill market needs
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Purchasing Department
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adepartment which is responsible for sourcing and then arranging the details forthe actual purchase of any items that are required
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Accounting Department
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companydepartment dealing with financethe department in a company which deals with money paid, received, borrowed, orowed.
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The logistics department
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Thetasks of the department involve storage, distribution, warehousing,movement of goods from one place to another (internally or externally),tracking and delivery of goods. It includes a complete process of planning,managing, controlling and coordination to make sure that the goods reach theright place, at the right time, for the right cost and in a right condition.
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SalesDepartment
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thedivision of a business that is responsible for selling products or services
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ITDepartment
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Theinformation technology department of a large company would be responsible forstoring information, protecting information, processing the information,transmitting the information as necessary, and later retrieving information asnecessary
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DesignDepartment
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provide design service
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PrintingDepartment
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print materials
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Delivery Department
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deliver the final product to the customer
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Facilities
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itorganizes the maintenance of the building, including office space
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Front Office
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Sell guestrooms Assign guestrooms Register guests Coordinate guest services/handlecomplaints Provide information Track room status information Monitor guest accounts/credit Produce guest account statements Complete financial settlement
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FrontDesk receptionist
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Registersguests, and maintains room availability
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Cashier
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Closesguest folios, and properly checks out guests
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NightAuditor
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Performauditing, and prepares daily reports to management
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TelephoneOperator
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Managesthe Switchboard and coordinates Wake-up Calls
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ReservationAgent
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Respondsto Reservation Requests and creates Reservation Records
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Concierge
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HandlesGuest Luggage, escorts Guests to their Rooms, and assists guests for any bit ofinformation requested
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Concierge Services Staff
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•Bell attendants•Door attendants•Valetparking attendants•Transportation personnel•Concierge
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Reservation& Communication dept.
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Responsible for internal and external communication between the establishment and the guests.Responsible for taking messages accurately for both internal and external customers- wake up calls for guest and all corresponding follow up actions.Responsible for communications between the hotel staff/other departmentThe first contact for in times of danger/emergency.Responsible for offer information of the hotel as well as outside surrounding area.Reservations:
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Salesand marketing Division
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A typical Sales & Marketing Division is composed of four different departments:SalesConvention ServicesAdvertisingPublic Relations
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Food and beverage Division
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have the following forms: Room Service/Quick Service Specialty Restaurants Coffee Shops BarsLounges Clubs Banquets/Catering Functions Wedding, Birthdays…
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Engineering and Maintenance Division
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This very department maintains the property's structure and grounds as well as electrical and mechanical equipment.
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Security Division
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personnel are usually screened from in-house personnel, security officers or retired police officers, across certain physical skills, and prior experience.Some of the functions of the security division are listed below:Patrols the propertyMonitors supervision equipmentEnsures safety and security of guests, visitors, and employees
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