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38 Cards in this Set
- Front
- Back
- 3rd side (hint)
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A user states that their laptop is suddenly not receiving any wireless signals, yet other users are. Which of the following is the MOST likely cause?
A. The wireless communication switch has been turned off. B. The laptop has entered sleep mode. C. The drivers for the wireless card have become corrupted. D. The wireless antenna has become disconnected. |
A. The wireless communication switch has been turned off
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Chapter 11: Laptops KISS |
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Which of the following connectors has only two pairs of wires?
A. RJ-45 B. BNC C. RJ-11 D. LC |
C. RJ-11
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Chapter 14: Networking |
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Which of the following is the definition of plenum-rated cable?
A. Cabling that has a special coating to protect from electronic eavesdropping. B. Cabling that has extra shielding to reduce EMI. C. Cabling that can be used for twice the normal maximum distance. D. Cabling that can be used within a dropped ceiling. |
D. Cabling that can be used within a dropped ceiling.
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Chapter 14: Networking |
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Which of the following are the output voltages of an ATX power supply? (Select TWO).
A. 5V B. 9V C. 12V D. 15V E. 24 V |
Answer: A,C
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Chapter 5: Power Supplies |
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The FASTEST cache in a computer is:
A. L1. B. L2. C. L3. D. L4. |
A. L1
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Chapter 3: The CPU |
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Which of the following is BEST practice when installing a new hardware device in a Windows OS?
A. Uninstall all unused drivers. B. Use the oldest most tested release of the driver. C. Upgrade the BIOS after the install. D. Use a digitally signed driver. |
D. Use a digitally signed driver.
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Chapter 8: Configuring Windows |
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EEE1394b is capable of transfer rates of up to:
A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. |
D. 800Mbps.
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Chapter 12: Input/Output Devices and Peripherals |
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Which of the following is a limitation of satellite broadband?
A. The speed is capped by ISO regulations B. Requires line of sight C. Cannot be used in remote locations D. it is a receive only transmission |
B. Requires line of sight
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Chapter 14: Installing and Configuring a SOHO Network |
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Which of the following ports is associated with POP3?
A. 20 B. 23 C. 25 D. 110 |
D. 110
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Chapter 14: Networking |
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Which of these is the BEST example of a strong password?
A. e$a7M5l B. Globall C. 123454321 D. Library* |
A. e$a7M5l
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Chapter 14: Networking |
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A user reports that their CRT monitor is discolored in one corner. When a technician receives the unit, they are unable to reproduce the error. The technician returns the PC and the problem persists. Which of the following categories would this symptom fall under?
A. Permanent B. Environmental C. Universal D. Transient |
D. Transient
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802.11b has the potential to support up to:
A. 11Mbps. B. 50Mbps. C. 54Mbps. D. 100Mbps. |
A. 11Mbps.
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Chapter 14: Networking |
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Which of the following is used to list all of the hops from a starting point to a final destination?
A. tracert B. ipconfig C. netsh D. netstat |
A. tracert
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Chapter 14: Networking: Network Connectivity
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Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system, while protecting the data from the operating system related issues?
A. Partition the drive into two physical drives making C: the OS and D: the data. B. Encrypt the sensitive data so that it cannot be read without a key. C. Partition the drive into two logical drives, making C: the OS and D: the data. D. Hide the sensitive data from casual view using folder Properties - Attributes. |
C. Partition the drive into two logical drives, making C: the OS and D: the data.
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Chapter 8:Configuring Windows
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Which of the following ports is used for telnet, by default?
A. Port 21 B. Port 23 C. Port 25 D. Port 110 |
B. Port 23
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Chapter 14: Networking: Networking Fundamentals
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All of the following can be plugged into a UPS EXCEPT:
A. docking station B. laser printer C. laptop D. router |
B. laser printer
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Chapter 5: Power
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Which of the following can be disabled to help prevent access to a wireless network?
A. SSID broadcast B. MAC filtering C. WEP key D. WPA passphrase |
A. SSID broadcast
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Chapter 14: Networking: Installing and Configuring a SOHO Network
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Which of the following commands is used to troubleshoot problems with DirectX that is currently installed on the system?
A. msinfo32 B. msconfig C. dxdiag D. cmd |
C. dxdiag
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Chapter 8: Configuring Windows: System Tools and Utilitiess
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Which of the following BEST describes the purpose of placing special rubber mats on the floor and tables where technicians repair machines?
A. EMI prevention B. MSDS C. RFI prevention D. ESD preventior |
D. ESD preventior
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Chapter 16: Safety and Professionalism: Safety and Environmental Procedures
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A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO).
A. The power strip is overloaded. B. The monitor is unplugged. C. The power cable is unplugged from the computer. D. The power strip is unplugged. E. The voltage switch on the computer is set incorrectly. |
E. The voltage switch on the computer is set incorrectly.
C. The power cable is unplugged from the computer. |
Chapter 1: Introduction to Troubleshooting
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Which of the following maintenance utilities is used to remove no longer needed files or temporary files that were installed during a program installation?
A. CHKDSK B. DEFRAG C. SCANDISK D. Disk Cleanup |
D. Disk Cleanup
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Chapter 6: Storage Devices: Magnetic Storage Media
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A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?
A. Main system board B. Processor C. Hard disk drive D. Power supply |
D. Power supply
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KISS
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Which of the following is a solution to switch between an internal and external display on a laptop?
A. Change the setting in the BIOS. B. Disable the internal monitor in the device manager. C. Toggle using Fn keys. D. Hold the cutoff switch down |
C. Toggle using Fn keys.
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Chapter 11: Laptops: Configuring, and Troubleshootin gVisible Laptop Components
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Which of the following connector types are typically used on LCD displays? (Select TWO).
A. XGA B. Bluetooth C. CGA D. DVI E. VGA |
D. DVI
E. VGA |
Chapter 12:Video, Audio, and Peripherals: The Video Subsystem.
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A user wants their computer to automatically receive updates from Microsoft; however, they do not want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs?
A. Set automatic updates to download only. B. Turn on Automatic Updates. C. Turn off the firewall. D. Set automatic updates to download and install. |
D. Set automatic updates to download and install.
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Chapter 15: Security: Malicious Software
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Which of the following needs to happen after connecting a new device to a computer?
A. Configure device settings B. Update the OS C. Rebootthe computer D. Install the device driver |
D. Install the device driver
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Chapter 12: Video, Audio, and Peripherals: Input/Output, Input Devices, and Peripherals
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After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?
A. Disable the antivirus logging in the Event Viewer. B. Disable antivirus protection notification within Security Center. C. Install the Microsoft Malicious Software removal tool. D. Update the Antivirus definitions |
D. Update the Antivirus definitions
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Chapter 15: Security: Malicious Software
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QUESTION NO: 30
Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. WAN B. VPN C. LAN D. VLAN |
Answer: C
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Chapter 14: Networking: Networking Fundamentals
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Which of the following BEST describes single data rate memory?
A. The memory will only operate at a single rate. B. It is rated for use on single processor computers only. C. It operates on a single piece of data at a time. D. It transfers data at the same rate as the system bus. |
C. It operates on a single piece of data at a time.
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Chapter 6: Storage Devices: Magnetic Storage Media |
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Which of the following computer infections allows several computers to launch attacks against a network?
A. Spyware B. Botnet C. Spam D. Aclware |
B. Botnet
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Chapter 15: Security: Malicious software
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A technician needs to test connectivity to a particular host. Which of the following commands would MOST likely be used?
A. telnet B. netstat C. ipconfig D. ping |
D. ping
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Chapter 14: Networking: Troubleshooting Network Connectivity.
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Which of the following needs to be configured on a Windows Vista machine to allow for ports 21 and 25 to function properly?
A. Anti-spyware protector B. Firewall C. UAC D. Antivirus protection |
Answer: B
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Chapter 15: Security: File Security.
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Which of the following BEST describes the North Bridge change that occurred with the introduction of AMD Athlon 64?
A. Upstream communication to the North Bridge was enhanced. B. Multiple pipelines were provided doubling the bus rate. C. Downstream communication to the North Bridge was enhanced. D. The memory controller is onboard the processor chip |
D. The memory controller is onboard the processor chip
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Chapter 3: The CPU: CPU 101
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Which of the following uses 2.4GHz and has data transfer speeds up to 11Mbps?
A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
B. 802.11b
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Chapter 14: Networking: Installing and Configuring a SOHO Network
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A user reports that none of their documents are printing. The user sent ten different documents over a span of an hour. Which of the following should the technician check FIRST?
A. If the printer needs a firmware upgrade to print multiple documents at once B. If the print spooler service needs to be configured for multi-page printing. C. If the printer needs a memory upgrade to print multiple documents at once D. If the printer needs the queue cleared |
D. If the printer needs the queue cleared
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Chapter 13: Printer: Installing, Configuring, and Troubleshooting Printers
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A technician arrives at a customer's location and identifies a problem. Which of the following troubleshooting steps is NEXT?
A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes |
A. Establish a theory of probable cause.
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Chapter 1: Introduction to Troubleshooting: The Six-Step A+ Troubleshooting Processs
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Which of the following wireless standards offers transfer rates of over 54Mb/s?
A. 802.11b B. 802.11n C. 802.11a D. 802.11g |
B. 802.11n
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Chapter 14: Networking: Installing and Configuring a SOHO Network
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Which of the following commands is used to obtain an IP address from the DHCP server?
A. ipconfig/renew B. ping-t C. nslookup D. msconfig |
A. ipconfig/renew
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