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17 Cards in this Set
- Front
- Back
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What are the 3 types of problems that are associated with reward pay?
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1) Failure to produce desired behaviour
2) Production of desired behaviour and undesired consequences 3) Production of reward dissatisfaction |
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What are the three key employee behaviours?
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1) Membership behaviour
2) Task behaviour 3) Organizational citizenship behaviour |
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What is membership behaviour?
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When employees decide to join and remain within a firm
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What is task behaviour?
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When employees perform the tasks that have been assigned to them
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What is organizational citizenship behaviour?
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When employees voluntarily undertake special behaviours that benefit the organization. Ex. taking a voluntary pay cut, improving customer service, etc.
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Who was the first content theorist and which content theorist came afterwards and talked about hygiene factors?
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Maslow was the first content theorist and Herzberg came afterwards and talked about hygiene factors.
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What is organizational identification?
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A sense of shared goals and belongingness, and the desire to remain a member of the organization.
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What does CSR stand for?
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Corporate social responsibility. There is an increasing trend and companies want this.
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What are the three key employee attitudes?
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1) Job satisfaction
2) Work motivation 3) Organizational identification |
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What is job satisfaction?
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The attitude one homes towards one's job and workplace
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What is work motivation?
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The attitude one holds toward goob job performance
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What is organizational identification?
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A sense of shared goals and belongingness, and the desire to remain a member of the organization.
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True or false: Companies want their employees to have satisfied higher order needs and they are willing to pay them for it.
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True
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What is a psychological contract?
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Expectations about the rewards offered by a given job and the contributions necessary to perform the job.
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What is distributive justice?
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The perception that overall reward outcome are fair
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What is procedural justice?
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The perception that the process for reward determination is fair.
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True or false: An employee may actually increase their work performance in response to reward dissatisfaction.
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True, but only if they are quite certain that this will lead to significantly increased rewards.
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