Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
|
Debilitative Emotions |
emotions of high intensity and long duration that prevent a person from functioning effectively |
|
|
Emotional Contagion |
the process by which emotions are transferred from one person to another |
|
|
Emotional Intelligence |
the ability to understand and manage one's own emotions and to be sensitive to others' feelings |
|
|
Emotion Labor |
managing and even suppressing emotions when it is both appropriate and necessary to do so |
|
|
Facilitative Emotions |
emotions that contribute to effective functioning |
|
|
Fallacy of Approval |
the irrational belief that it is vital to win the approval of virtually every person with whom a communicator interacts |
|
|
Fallacy of Catastrophic Expectations |
the irrational belief that the worst possible outcome will probably occur |
|
|
Fallacy of Causation |
the irrational belief that emotions are caused by others and not by the person who has them |
|
|
Fallacy of Helplessness |
the irrational belief that satisfaction in life is determined by forces beyond one's control |
|
|
Fallacy of Overgeneralization |
irrational beliefs in which (1) conclusions (usually negative) are based on limited evidence, or (2) communicators exaggerate their shortcomings |
|
|
Fallacy of Perfection |
the irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill |
|
|
Fallacy of Should |
the irrational belief that people should behave in the most desirable way, based on the inability to distinguish between what is and what should be |
|
|
Reappraisal |
rethinking the meaning of emotionally charged events in ways that alter their emotional impact |
|
|
Rumination |
recurrent thoughts not demanded by the immediate environment |
|
|
Self-Talk |
the nonvocal, internal monologue that is our process of thinking |
|
|
emotional intelligence |
the ability to recognize emotions, express appropriately and effectively, recognize others' emotions, and respond appropriately and effectively to them |
|
|
high emotional intelligence |
someone who has high comfort with self, high relational satisfaction, and the ability to work effectively with others probably has... |
|
|
physiological, cognitive, communicative |
What are the three components of emotion? |
|
|
Physiological Element |
component of emotion; heart racing in an exciting situation |
|
|
Cognitive Element |
component of emotion; the process of interpretation, making sense of something |
|
|
Communicative Element |
component of emotion; when you smile when you hear or read something that is adorable |
|
|
1) Trigger 2) Appraisals (or explanations) 3) Physiological Changes 4) Reactions |
What are the 4 steps of the Emotional Process? |
|
|
Facilitative Emotion |
these emotions progress our relationships |
|
|
Debilitative Emotion |
these emotions are problematic for relationships |
|
|
the duration and intensity of emotions |
What is it about an emotion that makes it facilitative or debilitative? |
|
|
Fallacy of Perfection |
we argue that perfection does not exist, and those who try to be perfect are always left disappointed |
|
|
Fallacy of Approval |
when you think EVERYONE should like you, which is impossible |
|
|
Fallacy of Should |
the way of thinking that you should do everything that everyone tells you to do, which is contradictory and impossible |
|
|
Fallacy of Overgeneralization |
a form of exaggeration; when people make mountains out of molehills |
|
|
Fallacy of Causation |
when someone blames someone else for how we feel; how we interpret something is what controls our emotions, not other people |
|
|
Fallacy of Helplessness |
occurs when we think that everything is out of our control and we cannot do anything about it |
|
|
Fallacy of Catastrophic Expectations |
believing that everything that can go wrong WILL go wrong |
