Communications Lecture 3

Front 1

Define Culture

Back 1

- lifestyle of a group of people, their values, beliefs, artifacts, ways of behaving and ways of communicating

Front 2

Enculturation

Back 2

Learning the ways of your culture through the teachings of: family, peers, schools, faith-based organizations, government, media

Front 3

Acculturation

Back 3

When a person's culture is modified through direct contact with or exposure to another culture

Front 4

Individualistic Cultures

Back 4

Focus on the individual, Emphasize individual needs, stress autonomy in health care and decision making

Front 5

Collectivist cultures

Back 5

Focus on the group, Emphasize group harmony, stress consensus in health care decision making

Front 6

What are high context cultures?

Back 6

They are cultures that rely on rules, they focus on non verbal cues, they attend to the status of the speaker

Front 7

What are low context cultures?

Back 7

They are cultures that rely on context, they focus on verbal and written communication and pay less attention to status.

Front 8

What are the stages of culture shock?

Back 8

Honeymoon, Crisis, Recovery, Adjustment

Front 9

What are the two kinds of conflict?

Back 9

Content Conflicts (values beliefs, goals)
Relationship conflicts (issues of esteem, issues of control, issues of attention)

Front 10

What are the five conflict management skills?

Back 10

-Manage emotions
-manage information
-be empathetic
-manage goals
-manage the problem

Front 11

What are the five conflict management skills?

Back 11

-Manage emotions
-manage information
-be empathetic
-manage goals
-manage the problem