Communications In Healthcare

Front 1

Helping Relationship/Theraupeutice Relationship/ Therapeutic Communication

Back 1

IS an interaction process b/w 2 peeps, in which, the nurse gives purposeful verbal and non-verbal messages focusing on helping the client deal with health concern/ issue.

Front 2

What are the four main aims of communication?

Back 2

1) Build Trust
2) Address the issue/problem
3) Start a helping relationship
4) Provide emotional support

Front 3

What are the five essential elements of communication?

Back 3

1) Unconditional positive regard
2) Empathy and genuinity
3) Warmth and respect
4) Purposefulness

Front 4

What are some variables within communication? Things that can differ/vary inside communication?

Back 4

1) Cultural background- people may speak differently

2) Roles: people may have different roles and positions. Personal/professional! We are professional!!!

3) Perception how we see things!!!

4) Values - what people consider very important

3)

Front 5

What are some no-verbal techniques?

Back 5

1) Proxemics - how close u stand to peeps when you communicate. peeps may feel threaten by this or quiet uncomfortable

2) Kinesics: Study of movement in talking, a form of communication that involves GESTURES, POSTURES, BODY MOVEMENT, facial expressions.

3) TOUCH

4) SILENCE

Front 6

THE HP listens for

Back 6

1) the experiecences
2) the behaviors
3) the feelings and emotions

Front 7

Directive techniques to avoid

Back 7

1) asking why
2) LEADING QUESTIONS
3) MULTIPLE QUESTIONS
4) CLOSE END QUESTIONS like yes or no

Front 8

Factors affecting intercultural communications

Back 8

A) PERCEPTION: "how we each see our world" a process by which a person organizes his/her world.

B) VERBAL PROCESS how we share our thinking. In west, we think in a linear pattern. In east, it's more circular not designated.

C) NON-VERBAL PROCESS:
1) touch
2) eye contact
3) concept of time
4) use of space: distance sitting behind a desk?!

D) PERSONAL BIAS

Front 9

PERSONAL BIAS (factor affecting intercultural communication)

Back 9

1) ethnocentrism- based on the attitude that one's own culture is superior to other culture

2) CULTURAL BLINDNESS(failure to recognize/unaware of other cultural differences, they want only their own culture!"

3) Cultural imposition: belief that everyone to confrom to the dominant culture, requireing everyone to know english

4) stereotyping: attributing characterisitcs, behaviors, generalized opinions attitudes, beliefs upon a group of peeps as if all peeps in the group possess them.

Front 10

Race

Back 10

Others believe that certain individuals share certain physical traits and are genetically distinct. Thus people group these individuals together. Race, itself has very little value as a biological concept. It is just one way to distinguish certain social catergories into which people place one another.

Front 11

Non-ethnic culture

Back 11

1) GAY CULTURE
2) DRUG CULTURE
3) MEDICAL CULTURE
4) BUSINESS CULTURE
5) SURVIVAL/POVERTY CULTURE
6) RELIGIOUS CULTURE

Front 12

Ethinicity

Back 12

- A sense of identity that stems from common ancestry, nationality, religion, and race.
- Provides group cohesion and strength thru a shared unique social and cultural heritage
-passed from one generation to the next

Front 13

Subculture

Back 13

1) HOMELESS
2) MIGRANT WORKERS
3) THE ELDERLY
- a group of people joined together by distinguishing characteristics that separate the group from the predominant society or culture.

Front 14

Ethnocentrism

Back 14

One's group is superior to others

Front 15

Cultural diversity

Back 15

Differences that exist within cultural groups and among cultural groups for example they can be
1) lifestyles
2) generational
3) political
4) religious
5) professional within the same culture

Front 16

Cultural competence

Back 16

The ability to respond to the unique needs of populations whose cultures are different from the dominant society.

An educational process that encompasses
1) self-awareness
2) cultural knowledge
3) intercultural communication skills
4) behavioral flexibility

Front 17

Acculuturation

Back 17

An adaptive process by which a person unconsiciously changes his/her culture to that of the host society.
ex: people who immigrate to america from a foreign country begin this process when they arrive. after three generations they are considered acculurated

Front 18

Multiculturalism

Back 18

A heterogenous society in which diverse cultural world views can coexist with some general characteristics shared among all cultural groups and some perspectives that are unique to a certain group

Front 19

CULTURE

Back 19

A common collectivity of values, beliefs, and shared understandings and PATTERNS OF BEHAVIOR of a designated group!!!