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11 Cards in this Set
- Front
- Back
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what are the 3 main purposes of therapeutic communication? |
1. to collect healthcare
2. to provide feedback 3. to assess the patients behavior |
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collecting healthcare (theraputic communication |
are related information about the patient |
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providing feedback in the form of healthcare (therapeutic communication) |
are related information, education, and training |
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(therapeutic) when assessing the patient's behavior you may ___ |
when appropriate, to modify that behavior |
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what are the 5 steps of the communication process? |
1. the sender has an IDEA to communicate 2. the sender ENCODES the idea in a message 3. the message travels over a CHANNEL 4. the reciever DECODES the message 5. the receiver understands the message and sends FEEDBACK to the sender |
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this ;___; to be commuinicated can be the result of thought or feeling and can be influenced by the circumstances of the current situation, as well as the senders mood, physical condition, culture, heritage, or background (the sender simply has something they want to commuinicate) |
idea |
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to ;___; the idea means to put the idea into some form that can be communicated (the sender puts the idea into spoken or written words, or perhaps into hand gestures, body movements, or facial expressions. |
encode |
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there is always a particular means, or medium, by which the sender sends the message. this is called ___ (the sender can choose to use a telephone, speak face-to-face , write on a paper or electronic tablet, send a pad or an email, draw a picture, use body language, make facial expressions, or use hand gestures) |
channel |
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the receiver must the make some sense of the message. to do this, the reciever must ___ the message. (that is translate the original message) |
decode |
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the receiver understands the message and provides the sender ___ (something that says, i have received your nmessage and i understand in. this can be verbal or nonverbal) |
feedback |
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anything that inhibits effective communication can be labeled as ;___;. (this can come in different forms, for instance fear or anxiety, cultural differences, physical pain or discomfort, hearing or sight imaired, and even tatic or breakdown of a electontic transmitter ALL are examples of how the message is blocked ) |
noise |
