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28 Cards in this Set
- Front
- Back
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types of nonverbal behavior
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kinesics
proxemics chronemics haptics paralanguage |
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kinesics
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focuses on the study of body movement, such as posture, gestures, and facial features
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chronemics
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the study of time and is concerned with how people organize and use time in various settings
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haptics
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the study of how we use touch in communication
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paralanguage
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includes all of the nonword sounds and nonword characteristics of language, such as pitch, volume, rate, and quality
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functions of nonverbal behaviors
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repeat
emphasize complement contradict substitute regulate |
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steps of listening
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hearing
attending understanding responding remembering |
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phases of group development
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Forming
Storming Norming Performing Adjourning |
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problem solving process
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recognize and define the problem
analyze the information relative to the problem generate criteria to assess solutions identify possible solution select the best solution implement the solution review the effectiveness of the solution |
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questions of fact
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concerned in understanding what is true
can be proven based on observation of behavior and require specific evidence |
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questions of value
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concerned with understanding what is good or just
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questions of policy
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concerned with specific course of action that should be taken related to a specific topic or issue
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nominal group technique
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a structured form of brainstorming that ranks alternative ideas
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bases of power
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reward
coercive legitimate referent expert |
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Myers Briggs
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personality indicator
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Thomas-Kilmann Conflict Model
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5 styles of conflict resolution
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5 styles of conflict resolution
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avoidance
competition compromise accommodation collaboration |
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cultural relativism
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the belief that a culture should be judged by its context rather than measured against another culture
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low-context culture
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have a communication style that is verbally precise, direct, and explicit
American |
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high-context culture
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have communication patterns where much of the meaning in communication is "preprogrammed information"
Japanese |
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components of intercultural communication competence
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motivation
knowledge attitudes behaviors |
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action
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a depiction of communication as one person sending a message and another person or group of persons receiving it
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interaction
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a depiction of communication as one person sending a message and a second person receiving the message and then responding with a return message
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transactional
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a depiction of communication as communicators simultaneously sending and receiving messages
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constructivist
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a theory of communication that posits that receivers create their own realities in their minds
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regulative rules
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explain how specific words and combinations of words are regulated
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constitutive rules
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explain the denotative meanings of a word
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Sapir-Whorf hypothesis
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a theory that our thought processes, which are limited by our language, determine our perception of reality and, therefore, that language shapes social reality
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