Communications

Front 1

What is defines as the exchange of information by sending and receiving messages, which results in understanding between the sender and the receiver?

Back 1

communication

Front 2

What are the fice elements of communication?

Back 2

sender, message, channel of transmission, receiver, and response

Front 3

What is defined as a specialized or technical language of a trade, a profession, or a group of people?

Back 3

jargon

Front 4

What is defined as a nonstandard vocabulary used and understood by a small group of people?

Back 4

slang

Front 5

What are words called that sound alike yet have a different meaning to the receiver than was intended by the sender?

Back 5

homonyms

Front 6

What is defined as an intentional effort to hear a message and understand its meaning?

Back 6

active listening

Front 7

What is defined as weakness or paralysis of muscle of the lips, tongue, and throat due to brain damage from a stroke or accident?

Back 7

dysarthria

Front 8

What is a language disorder, due to brain damage, in which the client has difficulty saying what he/or she is thinking and wants to say?

Back 8

expressive aphasia

Front 9

What is the lanuage disorder, due to brain damage, in which the client cannot understand what is being said to him/her either through written or spoken word or gesture?

Back 9

receptive aphasia

Front 10

What is defined as a passive awareness of sound?

Back 10

hearing

Front 11

How should you answer the telephone at work?

Back 11

Identify the department, and yourself by first and last name, state your title.

Front 12

Listening, speaking, writing, collaboration, problem solving, and decision making are essential to what?

Back 12

effective communication

Front 13

As a new employee you may be assigned to learn from a wise and trusted counselor, teacher, tutor, coach, advisor. What is this preson called?

Back 13

mentor

Front 14

Active listening focuses on what ability?

Back 14

concenstration

Front 15

What is defined as an appraisal of the whole person to establish a baseline and determine the client potential and his need for help?

Back 15

assessment

Front 16

What is the desired end results, or what one hoped to accomplish, either short or long term, called?

Back 16

goals

Front 17

What is defined as practice of noting and recording facts and events by the health care worker utilizing his or her senses?

Back 17

observation

Front 18

How should you sign your name on a medical record?

Back 18

first initial, last name and title.

Front 19

To correct an error in documentation the health care worker should do what?

Back 19

Draw a single line through the error, print the work error, and sign initials

Front 20

What is the correct way to write the interantional time for 12 midnight?

Back 20

2400

Front 21

What is the correct way to write the international time for 12:30 AM?

Back 21

0030

Front 22

What is the correct way to write the international time for 7:00PM?

Back 22

1900

Front 23

Legal documenations of observations, directions given for care, and recordings of actual care given to the patient are contained in the patients?

Back 23

medical record

Front 24

What is the name of the part of a computer that is used to type information onto the display screen?

Back 24

keyboard

Front 25

What are the lists of information or files that can be opended, created, or edited on a computer disk referred to as?

Back 25

menus

Front 26

What are the pictures on the display screen that represent different funcations referred to as?

Back 26

icons

Front 27

What is the card file with a summary of information found in the client's chart called?

Back 27

kardex

Front 28

Messages sent without the use of language or words called?

Back 28

nonverbal communication

Front 29

Messages sent using spoken words is called?

Back 29

verbal communication

Front 30

The term for the reply which shows that a message was received is called?

Back 30

feedback

Front 31

A frown on a clients face is what type of communication?

Back 31

nonverbal

Front 32

When answering the phone at your place of business, you should answer the phone by which ring?

Back 32

2nd

Front 33

What information should you note when taking a telephone message? (5)

Back 33

name of caller, phone number, date, time, and message

Front 34

When screening calls for you boss, what would be a good question to ask after you know who is calling?

Back 34

May I ask what this is regarding?

Front 35

Changing the subject, frequent interruptions, or seeming to be too busyaffect communication by:

Back 35

creating barriers

Front 36

What term denotes the "pitch" of the voice?

Back 36

inflection

Front 37

The ability to identify with and understand another person's feelings, situtations, and motives is called:

Back 37

empathy

Front 38

Having the ability to say or do the kindest or most fitting thing in a difficult situation is:

Back 38

tact

Front 39

What communication career tests for speech, language, and vioce disroders and provdies a treatment program to restore or develop the patient's speech communication skills?

Back 39

speech therapist

Front 40

Receiving information necessary to give informed consent prior to the start of any procedure or treatment is guaranteed under what policy?

Back 40

patient's rights

Front 41

The sender of information must deliver a message in a clear and concise manner for good communication. Name two skilld that are essential for this to take place?

Back 41

pronunciation and grammar

Front 42

Name three types of disabled individuals who might experience difficulty receiving messages and communicating information accurately?

Back 42

hearing impaired, visually impaired, laguage barriers

Front 43

Name three methods to assist individuals who have difficulty receiving information because of a hearing or visual impairment or language barrier?

Back 43

repeat the message, change the form the message was transmitted, utilize an interpreter

Front 44

If the patient does not understand the information beuing given, what should the health care worker do?

Back 44

ask questions and repeat the information in different terms

Front 45

The follwoing dialogue is an example fo what therapeutic communication technique? The patient states, "I'm not worried about my diagnosis." The health care worker responds, "You are not at all worried about your diagnosis?"

Back 45

reflection

Front 46

The ability to understand the basics of how the computer works and the applications used in a field or prefession is called what?

Back 46

computer literacy

Front 47

What is an electronic system that can rapidly communicate in graphics, numbers, words, and sound?

Back 47

a computer

Front 48

Machines that can scan a document and read the printed text is called?

Back 48

optical scanners

Front 49

Programs in a computer that are not permanent because data can be stored, changed, and or retreivedare called RAM. What does RAM stand for?

Back 49

Random Access Memory

Front 50

A MRI is a computerized body scanning device. What does MRI stand for?

Back 50

magnetic resonance imaging