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34 Cards in this Set

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What is culture?
is a way of life; it is a system of ideas, values, beliefs, structures and practices that is communicated by one generation to the next and that sustains a particular way of life.
What helps to influence different types of communication?
culture
What helps to influence culture?
multiple social communities, races, religions, sexuality, sex
What is a social community?
a group of people that live within a dominant culture but are also members of other groups that are not dominant groups.
What are gender social communities based on?
sex-segregated groups-children's games and sports, relationship basis-men will do things together or for ppl. while women will talk about life to enrich relationships, educational system, misunderstanding-men don't believe empathy is involved, listening, women are likely to be responsive and expressive men are less likely to be this way
What are some other social communities besides gender?
social class-working class depends on extended family more than upper class americans, race and ethniticity-shape communication patterns and communities- ex. african americans more assertive communication
What is premise # 2?
cultures are systems; you touch one part of a culture everything else is affected..ex. technological revolution-arranged marriages vs. online dating
Why are cultures called systems?
they are a coherent system of understandings, traditions, values, communication practicies and ways of living
What do patterns of communication do?
reflect cultural values and perspectives
ex. asian culture have many words to describe relationships
What are examples of nonverbal communiation and how it reflects culture?
material things-tangible and have been altered by humans
ex. in west-cars, phones, computers, pagers
nonmaterial things-beliefs and values, norms, and language
What are beliefs?
what we think is true are false (facts, valid)- based on science, rooted in your faith, or personal experience,
What are values?
what is right, positive, what should we care about, what is worthy, time, entertainment, money, some bit of family
What are norms?
informal guide to behavior, what is considered to be normal and appropriate in a culture, as well as how they think and feel
How does language affect culture communication?
it affects how we look at the world, process of learning our culture's beliefs,
Why are values and activities of cultures not random or arbitrary?
they grow out of the history and geographic location of a society
What do historical and geographic forces shape?
character, communication patterns and daily activities and social life
What are two premises about cultures to help you understand it?
multiple social communities may coexist in a single society, culture is a system
give an example of How does historical and geographic forces shape the character of a culture?
jews, african americans distrusting caucasians
Give an example of how historical and geographic forcess shape the communication pattern of cultures?
ex. being bilingual-helps with being able to communicate with mainstream society and their social community- ex. hispanics
being gay, affected by internet language
How do we learn a culture's views and patterns?
by a process of communication, by observation, from birth we learn beliefs, values norms and language
Why are cultures dynamic?
they evolve and change over time
What are the four sources of change? describe each
invention-creation of tools, ex. cell phones, internet, diffusion-borrowing from other cultures ex. adopting japanese systems of management, cultural calamity-adversity-unfortunate event that brings about a change-ex. war, natural disaster 4.and communication-naming- ex. date rape, sexual harassment
What is ethnocentrism?
putting our culture and ethniticity over someone else's
What is culture relativism?q
recognizing that a culture is different and it doesn't make them bad or wrong..just different
What are the parts of the process of responding to diversity?
resistance-attacking another culture-ex. homophobia, hate crimes, racial slurs, tolerance-tolerating another culture but the judgment still exists, understanding-not cultures are better than others, respect-understand culture basis for other cultures, participation-we start to incorporate other practices from other cultures
What do you have to do to be a good listener?
Be mindful- fully engaged in the moment
Physically receive messages- hearing
Select and organize material- perceiving, selectively attend certain things-on what we are going to pay attn. use cognitive schemata-
Interpret communication- contribute meaning,
Respond
Remember
What are two obstacles to effective listening?
external obstables and internal obstacles
What are the external obstacles?
message overlaod-the sheer amount of communication in our lives makes itn impossible to listen fully to all of it, ex. technology, or classrooms,
message complexity-more difficult the harder it is to retain it..and environmental distractions
What are the internal factors to effective listening?
preoccupation, prejudgments, lack of effort, not accommodating diverse listening styles
What are forms of non-listening?
psuedolistening-pretending to be attentive, monopolizing-hogging the convo, selective listening, defensive listening-when no offense is intended perceived that way, ambushing-listening for the purpose of attacking, liberal listening- attend only the content level of meaning and not the relational level
What does informational and critical listening require?
mindfulness, efforts to control obstacles, asking questions, using aids to recall and organizing info
What are ways that listening can be adapted to communication goals?
informational and critical listening, relational listening, listening for pleasure or to discriminate
What are teams?
bring together a group of people that have similar specialized skills. Deal with a one time task.
What type of task groups are there?
project teams-individuals with special expertise in relation to some project, focus groups- used to find out what ppl. think about some idea, product, issue or individual, brainstorming groups-generate creative ideas, advisory groups-provide info and advice to others, quality improvement teams-3 or more individuals who work to imrpove quality of an organization, decision making groups- solve problemsor make decisions