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77 Cards in this Set
- Front
- Back
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Communications |
Transmission of a message from sender to receiver |
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External Communications |
Communications outside your organization |
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Internal Communication |
Communications within an organization |
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Critical thinking |
1.Explore challenge 2. Identify challenge and generate ideas 3. Implement solution |
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Purposes of Communication |
1. Convey information 2. Persuade 3. Build rapport |
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Upward communication |
Internal and up to superior |
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Ethics |
Moral principles that govern a person's behavior or conducting of an activity. |
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Smart device |
Mobile communication technology that includes smart phones, tablets, notebooks, and wearable technology |
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Microblogging Services |
A service like Twitter that allows businesses to track what is being said about their brands. |
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Data visualization tools |
Tools such as SAS that can help businesses make sense of large amounts of complex data |
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Corporate Lattice |
Workplace framework that is more intricate, open, fluid, and interconnected than a corporate career ladder. |
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Kaizen |
Toyota's management philosophy of continuous improvements by engaged and empowered workers |
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Inclusive language |
Nondiscriminatory language that includes rather than excludes |
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Fair use |
Copywrite law that gives individuals limited rights to proprietary material without requiring permission |
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Sarbanes-Oxley Act |
A federal law that sets forth restrictions for those in the accounting, financial management, and corporate management fields. Anti corruption law that forbids off the books bribes. |
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Teaming |
Teamwork on the fly. |
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Benefits of a team |
*Reduced individual risk *Better decisions come from greater diversity *Faster response time *More productivity *Less resistance to change |
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Soft skills |
People skills; things that go along with emotions |
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Positive team behavior |
*Setting rules and abiding by them *analyzing tasks and defining problems *contributing information and ideas *showing interest by actively listening *encouraging members to participate |
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Negative team behavior |
*blocking ideas of others *insulting or criticizing others *wasting group time *making improper jokes or comments *failing to stay on task *withdrawing or failing to participate |
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Steps for dealing with conflicts |
1. Listen to make sure you understand the problem. 2. Understand the other positions 3. Show concern for the relationship 4. Look for areas of mutual agreeement 5. Invent new solutions 6. Reach a fair agreement - choose best option |
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Ways to reach a group decision |
1. Majority 2. Minority 3. Compromise 4. Authority 5. Consensus |
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Norming |
Third phase of team development, where tensions subside, roles are clarified, and information begins to flow among members. |
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Storming |
The second phase of team development as members define their roles and responsibilities, decide how to reach their goals, and iron out the rules that govern their interactions. |
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Forming |
The first phase of team development. Getting to know the members of your team. |
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Performing |
The fourth phase of team development. |
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Hard skills |
Technical skills |
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Globalization |
Doing business on a global scale *fueled by shrinking or saturation *increased favorable trade agreements *emerging middle class in developing countries *increased logistics and technologies |
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NAFTA |
North American Free Trade Agreement
Removed tariffs, and expanded free trade for US, Canada, and Mexico. |
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Diversity |
Different points of view, helps reach other cultures. |
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Time orientation |
A dimension of culture that refers to the value individuals place on time |
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Individulaism |
Dimension of culture that refers to an attitude of independence and freedom from control; common in low context cultures |
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TransAtlantic Trade and Investment Partnership |
A trade agreement that expands trade between the European Union and the US. |
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Free Trade Agreements |
A trade agreement that allows trade to expand among designed countries and regions because it eliminates trade barriers such as tariffs and import quotas |
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General Agreement on Tariffs and Trade (GATT) |
An international agreement that promotes open trade globally and reduces trade barriers |
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Foreign Corrupt Policies Act |
US law that prohibits payments to foreign officials for the purpose od obtaining or retaining business |
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Stages of team development |
Forming Storming Norming Performing |
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Which of the following trade agreements expands free trade among Canada, the United States, and Mexico? |
North American Free Trade Agreement (NAFTA) |
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Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills? |
Rephrase and summarize the speaker's message in her own words. |
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True or False? The three primary business communications functions are to inform, persuade, and to entertain. |
False |
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Which of the following would be the best sentence to include in an e-mail message going to someone from another culture? |
We look forward to meeting with you next month. |
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True or False? Giving credit to external sources is important only in academic writing ; on the job, it is ethical to use or online sources freely without documenting them. |
False |
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True or False? Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication. |
True |
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True or False? Time is a dimension that is perceived the same across cultures. |
False |
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True or False? Information flows through formal communication channels in three directions, downward, upward, and spiral. |
False |
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True or False? When discussing cultures, we should avoid making any generalizations. |
True |
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Which of the following statements about conflict is most accurate? |
Conflict is a normal part of every workplace and every team. |
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True or False? The term, "information worker" refers to an employee who is responsible for creating and maintaining company databases. |
False |
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Writing skills are more important today than ever before because |
Online media requires more writing, not less. |
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Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communications with his colleagues? |
Listen without interrupting |
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True or False? Conflict is a normal part of every workplace and every team. Confrontation during conflict can br effective as long as it is task oriented. |
True |
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True or False? Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette are all examples of soft skills. |
True |
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True or False? You are born with abilities to read, listen, speak, and write efficiently. |
False |
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True or False? Diversity positively impacts impacts work teams, but consumwrs are not impacted by an organization's diversity. |
False |
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True or False? Ethical standards usually consist of convenience, personal goals, and company profits. |
False |
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Businesses form teams because teams make better decisions, reapond faster, and |
Demonstrate increased productivity |
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Internal organizational communication |
a meeting of all department managers |
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True or False? External communication includes sharing ideas and messages with superiors, co-workers, and subordinates. |
False |
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True or False? Today's new communication technologies have made writing skills less important than in the past. |
False |
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External organization communication |
A brochure sent to a prospective customer |
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True or False? Nonverbal behavior, such as using the "thumbs up" hand gesture, is universal, conveying the same meaning in all cultures |
False |
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True or False? Nonverbal communication signals do not apply to written messages. |
False |
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True or False? One challenge posed by flatter organizations is that every employee must be a skilled communicator. |
True |
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True or False? One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience. |
True |
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Team members are less resistant to change if they are part of the decision making. |
True |
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True or False? Diversity is an important component of successful teams. |
True |
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True or False? Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication. |
False |
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True or False? A company's CEO has developed a five-year strategic plan and will share it with all employees. This is an example of downward communication. |
True |
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Placing great value on posture, voice inflection, gestures, and facial expressions of employees within the workplace |
high-context |
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True or False? Communication today generally flows one way - from companies to the public. |
False |
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Which of the following are not part of the communication process? a. Sender encodes message b. Feedback returns to sender c. Sender has idea d. Sender decodes message |
d. Sender decodes message |
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Which of the following is not a business writing goal? a. Entertain b. Economical c. Purposeful d. Persuade |
Entertain |
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Which of the following is not a stage in the writing process? a. Drafting b. Revising c. Organizing d. Prewriting |
c. Organizing |
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Which of the following contains gender bias? a. Doctors b. Businessman c. Attorney d. Flight attendant |
b. Businessman |
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Business communications be all of the following except? a. Courteous b. Positive c. Written with the you view rather than the i view d. Ambiguous |
Ambiguous |
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True or False? The following sentence contains parallel structure: The policy affected all vendors, suppliers, and those involved with consulting. |
False |
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The flabby expression at this point in time could be replaced by which of the following words? |
now presently currently all of the above |
