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27 Cards in this Set

  • Front
  • Back
the ability to recreate another persons perspective; to experience the world from the other's point of view
2 levels of empathy
cognitive level

emotional level-feeling what the other person is feeling
requirements for empathy
open mindedness


T or F: empathy and sympathy are the same thing
state in your own words what you think the speaker meant

do not just repeat what pt is saying; modify it and say what you think they meant
types of paraphrasing

do both
phrases for acknowledging the pts point of view or wanting to further understand the pts point of view
so you mean....

i hear you saying that....

if i understand you correctly

could it be that....

is it possible that....

correct me if I am wrong...
types of question/techniques for getting a complete picture vs. closed questions

2.neutral vs.leading question

3.primary vs. secondary ques

4.facilitations and probes

5.laundry list questions


discribe difference in open and closed questions
open ended questions are broadbased questions encoraging pts to talk and allow the pt to discuss beliefs,values,goals

closed questions elicit just a yes or no response. just a one word answer
descibe difference in neutral vs leading questions
neutral questions allow pt to freely answer w/o the guidance or indication from the interviewer

leading questions is where the interviewer pretty much tells the pt how to feel
facilitator comments
short remarks to let the speaker know you are listening
laundry list questions
gives the pt the opportunity to answer on a scale
how to ensure the accuracy of pt info
1.keep answer out of the question

2.keep criticism out of the question

3.choose positive language w/one issue at a time
hard to talk to pts
overly talkative pt

quiet pt

pleaser pt

defensive pt

distracted pt
how to handle the overly talkative pt
let them know how much time you have

ask closed questions
how to handle the quite pt
ask open ended question so they have to talk. remember that silence is okay
how to handle the pleaser pt
give laundry list questions bc they get to the point
how to handle defensive pt
use open ended questions and take time to explain why you are asking the question
how to handle the tired/distracted pt
increase animation in your voice
what does internal person believe
perception that positive and negative reinforcement is a consequence of one's own actions
describe internal person
shows more initiative to control environment

shows greater interest in achievment

controls impulses

conform only if conforming is to their advantage
what type of person on rotters locus of control is a good canidate for total preventive dentistry?
what does external person believe?
perceptioin that positive and negative reinforcement is unrelated to ones own behavior and thus is beyond personal control. whatever happens to an individual is a result of luck,chance, fate, or powerful othe being
describe external person
anxious,dogmatic, less trustful,lo need for social approval
dental care for external person
do as much as dentist can in office bc these people wont do much themselves
external persons missing link
less perception rather than less motivation
purpose to determine if person is external or internal
1.determine who would be good pt

2.who would respond bette rto preventive care?

3.which pt would be non cooperative,non-compliant, and miss appts?