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27 Cards in this Set
- Front
- Back
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empathy
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the ability to recreate another persons perspective; to experience the world from the other's point of view
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2 levels of empathy
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cognitive level
emotional level-feeling what the other person is feeling |
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requirements for empathy
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open mindedness
imagination commitment |
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T or F: empathy and sympathy are the same thing
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FALSE
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paraphrasing
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state in your own words what you think the speaker meant
do not just repeat what pt is saying; modify it and say what you think they meant |
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types of paraphrasing
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1.content
2.feeling/emotion do both |
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phrases for acknowledging the pts point of view or wanting to further understand the pts point of view
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so you mean....
i hear you saying that.... if i understand you correctly could it be that.... is it possible that.... correct me if I am wrong... |
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types of question/techniques for getting a complete picture
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1.open vs. closed questions
2.neutral vs.leading question 3.primary vs. secondary ques 4.facilitations and probes 5.laundry list questions 6.clarifications 7.summaries |
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discribe difference in open and closed questions
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open ended questions are broadbased questions encoraging pts to talk and allow the pt to discuss beliefs,values,goals
closed questions elicit just a yes or no response. just a one word answer |
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descibe difference in neutral vs leading questions
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neutral questions allow pt to freely answer w/o the guidance or indication from the interviewer
leading questions is where the interviewer pretty much tells the pt how to feel |
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facilitator comments
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short remarks to let the speaker know you are listening
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laundry list questions
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gives the pt the opportunity to answer on a scale
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how to ensure the accuracy of pt info
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1.keep answer out of the question
2.keep criticism out of the question 3.choose positive language 4.deal w/one issue at a time |
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hard to talk to pts
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overly talkative pt
quiet pt pleaser pt defensive pt distracted pt |
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how to handle the overly talkative pt
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let them know how much time you have
ask closed questions |
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how to handle the quite pt
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ask open ended question so they have to talk. remember that silence is okay
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how to handle the pleaser pt
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give laundry list questions bc they get to the point
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how to handle defensive pt
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use open ended questions and take time to explain why you are asking the question
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how to handle the tired/distracted pt
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increase animation in your voice
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what does internal person believe
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perception that positive and negative reinforcement is a consequence of one's own actions
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describe internal person
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shows more initiative to control environment
shows greater interest in achievment controls impulses conform only if conforming is to their advantage |
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what type of person on rotters locus of control is a good canidate for total preventive dentistry?
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internals
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what does external person believe?
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perceptioin that positive and negative reinforcement is unrelated to ones own behavior and thus is beyond personal control. whatever happens to an individual is a result of luck,chance, fate, or powerful othe being
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describe external person
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anxious,dogmatic, less trustful,lo need for social approval
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dental care for external person
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do as much as dentist can in office bc these people wont do much themselves
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external persons missing link
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less perception rather than less motivation
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purpose to determine if person is external or internal
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1.determine who would be good pt
2.who would respond bette rto preventive care? 3.which pt would be non cooperative,non-compliant, and miss appts? |
