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26 Cards in this Set
- Front
- Back
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Non Verbal Communication
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messages expressed by non linguistic means (not related to language)
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Paul Ekman's 6 Facial Expressions
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happiness, fear, sadness, anger, disgust, surprise
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3 Reasons to Study NV
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Primary way in which we communicate feelings and attitudes towards others, it plays a major role in relationship development, it is usually more believable than verbal messages
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Percentage of Emotional Impact in Non Verbal Communication
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93%
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Characteristics of Non Verbal Communication
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-you cannot not communicate
-primarily relational -ambiguous (many possible interpretations) -influenced by culture (some signals are shared and some are very distinct) |
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Proximity
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What angle the person puts itself to us
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Relationships on the rocks
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reduction of eye contact, less talking, less physical talking, less smiling, less close in proximity
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Functions of Non Verbal Communication
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1. Repeating (saying over there WHILE pointing)
2. Substituting (emblems, nv cues that replace the verbal with nonverbal message) 3. Complementing and Accenting (illustrators, nonverbal cues can complement verbal messages ex. smiling warmly while saying I love you, no meaning on their own) 4. Regulators (nonverbal cues that control and manage the flow of communication between people ex. raising hand to say 'wait til i finish') 5. Contradicting (sometimes our non verbal communication is contrary to the words ex., im not upset in an angry tone and a red face) 6. Manipulators (gestures designed to satisfy some need ex. adjusting clothing, picking a wedgie) |
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Types of Nonverbal Communication
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1. Face and Eyes
2. Kinesics (body movements, posture, gestures) 3. Voice 4. Proxemics and Territoriality 5. Physical Attractiveness 6. Clothing 7. Physical Environment |
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Deception
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Non verbal communication can be used to hide deceit, face saving deception, "the party was ok" when you really had a great time
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Kinesics
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the study of how people communicate through bodily movements
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Manipulator
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movement in which one part of the body grooms, massages, rubs, holds, pinches, picks or otherwise manipulates another part (scratching an itch, adjusting undergarments)
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Paralanguage
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the way a message is spoken, the speakers mode of delivery is governed by vocal rate, pitch, tone, volume pauses and disinfluencies (eg., stammering, use of uhm)
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Proxemics
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How people use the space around them
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Personal Space
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the invisible bubble of space we consider as our own; it varies in size according to the person we're with, the culture in which we were raised, and the situation at hand
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Intimate Distance
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skin contact to about 45 cm
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Personal Distance
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45 cm to 1.2 m
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Social Distance
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1.2 m to 3m
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Public Distance
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7.5 m and beyond
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Barrier behaviours
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strategies to create or fix a barrier between ourselves and other people (eg. avoiding eye contact)
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Repeating
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Added to a word, saying 'over there' while pointing
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Substituting
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Nonverbal cues that replace the verbal with nonverbal message, emblems, nonverbal cues that have specific generally understood meanings in a given culture
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Complementing and Accenting (Illustrators)
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Nonverbal cues can complement verbal messages (smiling warmly when saying 'I love you'), have no meaning on their own but get their meaning from the verbal message they accompany
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Regulators
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Nonverbal cues that control and manage the flow of communication between people
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Contradicting
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Sometimes our nonverbal communication is contrary to the words eg, 'I'm not upset' in an angry tone with red face
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Manipulators
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Gestures designed to satisfy some need eg, scratching an itch, adjusting undergarments
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