Communication Chapter 15

Front 1

A collection of individuals that influence each other, have a common purpose, take on roles, are interdependent, and interact together.

Back 1

Group

Front 2

Members of groups are related in five ways:

Back 2

Perception
Motivation
Goals
Organization
Interdependence

Front 3

Five reasons why people join groups:

Back 3

Satisfy psychological and social needs
Groups help achieve goals
Provide information and knowledge
Meet need for security
Social identity

Front 4

Two categories of small groups:

Back 4

Primary and secondary

Front 5

Group that focus on social or interpersonal relationships among members and exist primarily to satisfy what are labeled primary needs.

Back 5

Primary

Front 6

Group that exists to accomplish tasks or achieve goals.

Back 6

Secondary

Front 7

A special form of group, characterized by close-knit relationships among people with different and complementary abilities and by a strong sense of identity.

Back 7

Team

Front 8

Teams differ from groups in 3 ways:

Back 8

Teams are more diverse
Develop more interdependence
High degree of group identity

Front 9

Consists of individuals who are usually specialists assigned to coordinate the successful completion of an assigned task.

Back 9

Project team

Front 10

A group of people responsible for an entire work process or segment of the process that delivers a product or service to an internal or external customer.

Back 10

Work team

Front 11

A special form of a work team that tries to find out what its members think about specific ideas, issues, or people.

Back 11

Focus group

Front 12

Means that group members are mutually dependent.

Back 12

Interdependence

Front 13

The desire of group members to work together to complete tasks.

Back 13

Committment

Front 14

Refers to the attraction group members feel for one another and their willingness to stick together.

Back 14

Cohesiveness

Front 15

A negative that may result when people see harmony as more important than considering new ideas.

Back 15

Groupthink

Front 16

The number of participants involved in the group and numbers may affect the group’s functioning.

Back 16

Group size

Front 17

The expected and shared ways in which group members behave.

Back 17

Norms

Front 18

The pattern of values, beliefs, norms, and behaviors shared by group members and that shape the group’s personality.

Back 18

Group culture

Front 19

Disadvantages of small groups:

Back 19

Time consuming tasks
Each member not contributing
Workload might be unfair
Group may not meet potential
Not good enough communication skills

Front 20

Online bulletin boards where people can interact.

Back 20

Newsgroups

Front 21

Uses telephones and speakerphones to connect with others in different locations.

Back 21

Teleconferencing

Front 22

Includes picture and sound to communicate with others in different locations.

Back 22

Videoconferencing

Front 23

Requires special equipment and software, but otherwise is cost effective and convenient.

Back 23

Interactive computer conferencing

Front 24

The extent to which a group is perceived as being a coherent entity.

Back 24

Entiativity

Front 25

Three categories of groupthink.

Back 25

Overestimation of power
Close mindedness
Pressure to conform

Front 26

Ways to reduce groupthink:

Back 26

Assign "devils advocate"
Set guidelines
Equal opportunities
Use technology for problem solving

Front 27

Tendency for individuals to lower their work effort after they join a group.

Back 27

Social loafing

Front 28

Dislike for groups

Back 28

Grouphate phenomenon