Communication And The Nursing Process

Front 1

Define Verbal Communication

Back 1

This communication style involves the the use of spoken words or symbols to communicate.

Front 2

Define Agressive Communication

Back 2

This communication style involves an overpowering and forceful manner to meet the nurse's needs at the expense of others.

Front 3

What are some communication alternatives for a patient with aphasia?

Back 3

Lip reading
Sign language
Eye blinks
Wipe boards
Word or picture boards
Pen & paper

Front 4

Name physiological factors that may impair effective communication.

Back 4

Pain
Altered cognition
Impaired hearing

Front 5

Name two psychosocial factors that may impair effective communication.

Back 5

Stress
Grieving

Front 6

Define Paraphrasing

Back 6

The restatement of the patient's message in the nurse's own words to verify that the nurse's interpretationof the message is correct.

Front 7

Name this therapeutic verbal communication technique:
Restating the patient's message in a manner that asks the patient to verify that the message recieved is accurate.

Back 7

Clarifying

Front 8

This is the most underused form of non-verbal communication, it requires skill and timing. It also gives the nurse time to look at the patient's non-verbal responses.

Back 8

Silence

Front 9

What communication style takes into account the needs and feelings of the patient?

Back 9

Assertive communication

Front 10

Non-verbal communication form nurses use with great discretion to fit into sociocultural norms and guidelines. Used correctly it conveys warmth, caring, support and understanding.

Back 10

Touch

Front 11

Name the four (4) personal space zones and their distances.

Back 11

Intimate = 0 - 18 in
Personal = 18 in - 4 ft
Social = 4 ft - 12 ft
Public = 12 ft or more

Front 12

Connotative Meaning

Back 12

Personal perception of a definition.

Front 13

Denotative Meaning

Back 13

Commonly accepted definition.

Front 14

Jargon

Back 14

Common place "language" unique to a person(s) in a particular work setting.

Front 15

What is the average length of time eye contact can be maintained before it becomes uncomfortable?

Back 15

2 - 6 seconds

Front 16

This technique is used when more specific information is needed to accurately understand the patient's message.

Back 16

Focusing

Front 17

What type of communication facilitates a positive nurse/patient relationship?

Back 17

Therapeutic

Front 18

What type of communication prevents the patient from becoming a mutual partner in the nurse/patient relationship, with the patient assuming the passive role?

Back 18

Non-therapeutic

Front 19

Unassertive Communication

Back 19

The nurse sacrifices her own legitimate right to meet the needs of the patient at the expense of feeling resentful.

Front 20

Responses that block communication:

Back 20

False reassurance
Giving advice
False assumptions
value judgements
Use of cliche's
Defensiveness
Arguing
Asking for explanations
Changing the subject

Front 21

Tips for building a good nurse/patient rapport:

Back 21

Be visible
Anticipate the patient's needs
Be reliable
Listen attentively
Stay in control
Treat all your patients as individuals
Use humor when appropriate
Educate the patient
Give the patient some control over their care.

Front 22

A therapeutic technique that assists the patient to reflect on inner feelings and thoughts rather than seeking answers or advice from someone else, such as the nurse.

Back 22

Reflection

Front 23

List two types of posture:

Back 23

Open = relaxed stance

Closed = formal distance

Front 24

This technique involves the nurse repeating to the patient what the nurse bekieves to be the main point that the patient is trying to convey.

Back 24

Restatement

Front 25

List factors that can affect the tone, rate, and volume of the voice:

Back 25

Emotions
Confidence
Familiarity with topic being discussed
Geographic influence
Cultural influence