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6 Cards in this Set
- Front
- Back
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Comonents
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1. Sender
2. Message 3. Receiver |
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Methods
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1. Technolagy
2. Verbal/Vocal 3. Body Language 4. Written 5. Visual 6. Senses |
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Types
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1. Constructive
a respetful b allows for understanding c builds + relationships 2. Destructive a disresectful b destroys relationships c.rude, blaming, and shaming |
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Do's
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1. Listen
2. Comfortadle eye contact 3. Ask ? add to coverstion 4. Focus |
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Don'ts
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1. Interrupt
2. Ignore 3. Distracted/ing 4. Change the subject 5. Be offensive |
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Listening Skills
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1. Active
a ask ? respond b eye contact c rephrase d nod 2. Passive a non-responsive b easy to get distrated c little eye contact 3. Reflective a understanding b non-jude mental |
