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6 Cards in this Set

  • Front
  • Back
Comonents
1. Sender
2. Message
3. Receiver
Methods
1. Technolagy
2. Verbal/Vocal
3. Body Language
4. Written
5. Visual
6. Senses
Types
1. Constructive
a respetful
b allows for understanding
c builds + relationships
2. Destructive
a disresectful
b destroys relationships
c.rude, blaming, and shaming
Do's
1. Listen
2. Comfortadle eye contact
3. Ask ? add to coverstion
4. Focus
Don'ts
1. Interrupt
2. Ignore
3. Distracted/ing
4. Change the subject
5. Be offensive
Listening Skills
1. Active
a ask ? respond
b eye contact
c rephrase
d nod
2. Passive
a non-responsive
b easy to get distrated
c little eye contact
3. Reflective
a understanding
b non-jude mental