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51 Cards in this Set

  • Front
  • Back
communication competence
when you can obtain goals while upholding the expectations of your partner in a particular situation
interpersonal communication
the exhange of symbols used, at least in part, to acheive interpersonal goals
strategic communication
communication that is selected, structured, and patterned. It is not random, unrestrained, and lawless. It is volunary, controllable, directional, chosen, and purposeful.
subordinate goals
very specific, distinct
supraordinate goals
general and inclusive
a simultaneous sending and receiving of messages
transactive goals
start as one thing but change into another
Component Model of Competence
3 things:
individual's approach or avoidance orientation in various social situations
the ways people read social situations and decide on a course of action that yields desired outcomes
social cognition
1.influences our interaction with others
2. guides our behaviors
3. influences what we perceive, how we interpret, and what we recall
self schemata
view of ourselves
event schemata
how we think something typical will happen (like what will happen on the first day of school)
role schemata
behavior based on social categories (sex, race, age, job)
person schemata
understanding of individuals you know; guides interactions with others
relational schemata
make sense of love, friendship, family, work bonds
interpersonal expectancies
how we think people will communicate with us
self-fulfilling prophecy
when our beliefs about others make them act a certain way that's different from how they really are
Pygmalion effect (Rosenthal and Rubin)
believe something will happen therefore you act in a certain way that will make it happen
relational expectancies
how we think that a relationship should develop, etc.
"high reward"
having positive judgments
"low reward"
having negative judgments
perceive otehrs and make judgements about them or ourselves
causal loci
sources of observed behavior
internal locus
"she fell because she's clumsy"
external locus
"she fell because there was a crack and she tripped"
attribution biases
attempting to determine causes of ehaviors by INTERNAL FACTORS
Fundamental Attribution Error
behaviors caused by INTERNAL factors
Ultimate Attribution Error
applied to a group of people (all old women are nice)
Negativity Bias
make more negative judgments when we DON'T interact
Positivity Bias
make more positive judgments when we DO interact
distress-maintaining bias
attribute partner's negative behavior to interal causes and positive to external (unhappy couples)
relationship-enhancing bias
attribute positive behavior to internal and negative to external (happy couples)
person perception
afect how we will or if we will communicate with others
personality traits (shyness, kindness)
beliefs about how OTHERS perceive us
invisibility of interaction
social conformity
Asch-line test
cognitive complexity
ways in which commuicators differ in how they view and describe objects and ppl around them
communication apprehension
refers to how many individuals suffer from high levels of anxiety over how they might be evaluated in a given situation or how they might behave
Locus of control
argument that behavior is based on expected reinforcement, the value of that reinforcement, and the situation
tendency to be manipulative
verbal aggressiveness
tendency to attack self concept of partner verbally
social comparison
assesing people in comparison to yourself
high self monitors
consider appearance
situationally guided
outer appearance
low self monitors
dispositionally thinking
more meaningful relationships
covariation attribution theory
internal or external as to why someone acts in such a way
Decision Criteria
degree to which both parties share in the construction of the interaction
collectivistic cultures
rely more on context for meaning (use more indirect language, listening, less openess, and fewer words to confront)
Communication Accommodation Theory (CAT)
how two ppl from different cultures interact in ways that reflect their personal goals as well as cultural identity