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131 Cards in this Set
- Front
- Back
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Define Self-Concept
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how we perceive ourselves
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Define Extrovert
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outgoing
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Define Introvert
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shy
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Define Open
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engage in speaking
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Define Not-Open
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not want to engage in conversation
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What does Self-concept allow you to be at the same time?
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both secure and insecure
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Explain the Theory of Symbolic Interactionism
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posits that our view of self is shaped by those with whom we communicate
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Who developed the Theory of Symbolic Interactionsm
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George Herbert Mead
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What are two processes of the Theory of Symbolic Interactionism
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Pygmalion process
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Define Pygmalion process
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the way our significant others influence our self concept
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Define Social Comparison
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influenced when we interact with others
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Define Self-Image
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characteristics we believe we possess
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Give examples of words in regards to Self-Image
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shy, outgoing, happy, emo, optimistic, etc
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Define Self-Esteem
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the value or importance we place on our perceived characteristics
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Define Self-Disclosure
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the act of willingly sharing information about our selves to others
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What is self-disclosure related to
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self perceptions
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what are the 4 quadrants of self disclosure
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open
blind hidden unknown |
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What are the 4 quadrants of self disclosure called
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Johari Window
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Define Open Quadrant
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includes information about ourselves that and others know
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Define Blind Quadrant
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includes information about ourselves that don't know but others do
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Define Hidden Quadrant
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includes information about ourselves that we know but others do not
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Define Unknown Quadrant
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refers to 'unknown' information about ourselves that neither we nor others know
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Define Face
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not only relates to our perceived sef concept but also involves how we want others to perceive us and our worth
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What is Face concerned with
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behaviors we enact to influence others to perceive us in a certain way
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Define Self-Fulfilling Prophecies
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the expectations we have and the predictions we make for ourselves
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Define Defensiveness
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the physiological, emotional, and cognitive response that results from the perception that our face is threatened or under attack
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Define Defensive Reactions
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defending your self-concept and public face when you feel threatened
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Defensive Reactions are typically and ineffective responses to what?
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challenges to our face
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What are 4 types of defensive reactions
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Sarcasm and Verbal Aggression
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Define Sarcasm and Verbal aggression
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it is tempting to strike back at criticism so we ussarcasm and/or verbal aggression
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Define Excuses
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we attempt to save face
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Define Avoidance
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ignoring the communication, changing the subject and/or physically leaving the room
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Define Denial
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We deny validity in an attempt to save our face
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Define Nondefensive Reactions
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validate a critics thoughts and feels and communicate respect, even if we disagree with what they have to say
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Define Transactional
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face to face
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Define Interpersonal
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two people
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define Intrai
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one person
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define metacommunication
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communication about communicating
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What process is communication
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trasactional process
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Define Irreversible
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unable to be taken back once a listener inteprets it
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Define Ongoing
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difficult to determine when communication begins and ends
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Define Inevitable
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we cannot communicate
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Define Encoding
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process of translating thoughts, feelings, and ideas into symbols
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define decoding
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the mental process of interpreting the message
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define feedback
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the response to a senders message
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define channel
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the pathway used to convey the message
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Define Noise
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is an force that can interfear with the communication process
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what are 2 sub disciplines of Noise
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external
internal |
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define external noise
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loud noise outside your body
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define internal noise
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noise going on in your head
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Define Interpersonal Communication
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when we communicate with others
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Define Intrapersonal Communication
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takes place within us
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Define Metacommunication
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defined as communication and communication about relationship
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Define Content level metacommunication
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when we deal with uncertanity ont eh content level we use matacommunication
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Define Relational level metacommunication
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often based on nonverbal behavoir
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Define personal communication
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occurs when we interact with others on the basis of their uniqueness
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Define Perception
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the process of selecting, organizing and interpreting sensory information
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Perception is not the same as what?
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Seeing
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Why is Reciprocal Relationship important?
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perception and communication is reciprocal
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Define Different Realities
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people perceive things differently
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3 Stages of the Perception Process
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Selection
Organization Interpretation |
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Define Selection
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we select from the environment the stimuli we will focus on
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What are 2 types of Selection stimuli
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salient
vivid |
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define salient
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refers to the stimuli that are selected from the environment based on their use, interest, and meaning to us
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define vivid
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refers to stimuli that are selected from the environment because they are noticable
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define Organization
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occurs when we categorize the stimuli we've selected form the environment to make sense of it
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List some ways stimuli are organized
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schemas
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Define Schemas
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mental templates that enable us to organize and classify stimuli into groups or categories
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What is used to determine the origin of a memory?
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Schemas
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Define Figure and Ground Organization
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ocurs when a portion of the stimuli selected from the environment is the focal point of our attention
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Define Proximity and Similarity
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we organize the stimuli selected from the environment on the basis of proximity and similarity
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Define Closure
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this is the filling in of the 'missing pieces' to form a whole or complete thought or picture
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Define Interpretation
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we interpret stimuli that we have selected and organized from the environment when we assign meaning to the stimuli
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Example of Selection, Organization, Interpretation
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We see our friend standing in the middle of a croud (Selection)
We focus on the frown on their face as being in the foreground (Organization) We believe our friend is not happy (intrepretation) |
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The interpretation of stimuli is influenced by what
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Expectancy
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Define Expectancy
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what we expect to prerceive
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Define Familiarity
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how familiar we are witht he stimuli
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Why do Perceptional Biases occur?
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because we all perceive differently
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Define Selectivity
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our perception of a sense of data can be biased in terms of selective attention and selective perception
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Define Selective attention
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when e ignore certain parts of a stimulus and attend on others
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Define Selective Perception
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we see what we want to see, we hear what we want to hear, and we believe what we want to believe
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What is Perception based on?
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interpretation
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What do people often confuse fact with
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inference
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How to determine whether or not a statement is a fact
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look for double adj
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What inference says about a factual statement
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you perceive it as being either good or bad
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Define Attributional Errors
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attributions concern reasons for or causes of behavior
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Who is the father of the attribution theory
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Fritz Heider
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Define Fundamental Attribution Error
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when we create explanations or attach meaning to our own or anothers behavior
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We commit the fundamental attribution error if we ignore what
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some situational factors that might explain what is going on
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Define Self-Serving bias
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we attribute inherent characteristics or our won personality to successful behavior and situational factors to our unsuccessful behavior
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What does Self-Serving Bias provide
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excuses for what we have done
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Define Emotions
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simply the experience of energy that moves through our body
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what are emotions associated with
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intrapersonal communications
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What affects our readiness to communicate
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feelings
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What do emotions affect and influence
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physical and relational health
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Define Fast-Track Circuit
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emotional reactions
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Define Amygdala
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emotions such as fear, anxiety and anger are processed here
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What does the Amygdala appraise quickly
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sense data
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Define Fight-or-Flight Syndrome
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Amygdala sends a crisis message to all parts of the brain
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When can Fight-or-flight syndrome occur
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when we perceive a threat that is physical or social
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Define Slow-Track Circuit
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complicated emotions like embarrassment, apprehension follow slow-track circuit
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What are we usually aware of in a slow track circuit
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thoughts that lead to emotions
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What are the 8 primary emotions
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anger
joy fear sadness anticipation acceptance surprise disgust |
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Define Emotion Families
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we cluster emotions into emotion families that share common characteristics
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What are Emotion families described in terms of
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physical variations
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Define Facilitative Emotions
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contribute to effective functioning
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Define Debilitative emotions
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detract from effecting functioning
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How do we manage our emotions
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become aware of our fast track and slow track circuit by becoming aware of our physiological reactions as soon as we experience them
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What causes our emotions
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thoughts and feelings
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What is the best way to express our emotions
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accepting responsibility for them
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Define Realistic Goals
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Changing our emotional responses will take work, effort and maturity
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Setting goals can help us sustain our what needed to manage our emotions
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motivation
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Define Assessing our emotions
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deciding what emotions we want to communicate
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Define Unethical motive
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manipulate with guilt or control with anger
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Define Wrong place to communicate
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ex. crying at work, or in a classroom......
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How does Expanding Our vocabulary help express our emotions
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improve how we communicate our emotions by expanding our vocabulary of feeling words
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How does Owning Feelings help express our emotions
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improve the communication of our emotions by accepting responsibility for our own feelings
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Define Disconfirming communication
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where we ignore people, do not acknowledge their thoughts and feelings, refuse to accept their opinion and emotions
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Disconfirming communication is not thre same as what
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disagreement
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Define Communication Climate
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describes our interpersonal relationships
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Define boundaries
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edge or limit that defines us as being separate from others
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Define boundary violations
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occur when others knowingly or unknowingly cross our edge
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Define Aggressive Communication
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involves standing up for our needs, rights, and wants at the expense of others
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When does Aggressive Communication occur
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when our 'face' is threatened
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What does Aggressive communication maintain
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our boundaries and respect boundaries of others
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Define Submissive communication
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failing to stand up for our needs, rights, and wants
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What does Submissive communication allow people to avoid
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conflict
responsibility control others |
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Define Displacement
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a disconfirming communication
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Give an example of displacement
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getting yelled at because you were the closest target available
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Define Displacement messages
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occur when we are the target of emotions like anger and frustration that result from situations we are not involved with
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Define Empathic Assertion
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standing up for your rights while recognizing the other persons situation
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