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8 Cards in this Set
- Front
- Back
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Definition of Communication
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The act of making a connection of contact with someone else's mind.
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Seven Elements of Communication
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Idea
Encode Transmit Receive Decode Undersand Feedback |
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Intra-Personal Communication
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Lecture
Speech No Feedback |
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Inter-Personal Communication
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Conversation
Interaction |
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Active Listening
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Acknowledge the speakers words
Ask questions/Clarify Paraphrase & Summarize Prompt with directional questions Give full attention Is silent when appropriate Listens to more than words Calm and professional |
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Common Background Noise
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Yelling
Fighting Hitting Crashing Glass Breaking |
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Most Important Key to Removing Communication Barrier
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Respect
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Supportive Communication Methods (list three)
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Active Listening
Empathy Assertive No Judgement Problem Solving Genuint/Honest Respectful |
