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8 Cards in this Set

  • Front
  • Back
Definition of Communication
The act of making a connection of contact with someone else's mind.
Seven Elements of Communication
Idea
Encode
Transmit
Receive
Decode
Undersand
Feedback
Intra-Personal Communication
Lecture
Speech
No Feedback
Inter-Personal Communication
Conversation
Interaction
Active Listening
Acknowledge the speakers words
Ask questions/Clarify
Paraphrase & Summarize
Prompt with directional questions
Give full attention
Is silent when appropriate
Listens to more than words
Calm and professional
Common Background Noise
Yelling
Fighting
Hitting
Crashing
Glass Breaking
Most Important Key to Removing Communication Barrier
Respect
Supportive Communication Methods (list three)
Active Listening
Empathy
Assertive
No Judgement
Problem Solving
Genuint/Honest
Respectful