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32 Cards in this Set
- Front
- Back
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Acumen
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Keenness and depth of perception, discernment, or discrimination especially in practical matters
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Comcast Touchstones
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Ethics, Respect, Quality, Flexibility, Diversity, Employee, Enthusiasm
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Principles of Professional Communication
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Jargon, Slang, Articulate Effectively, Use Profesional Phrases, Principles of Professional Appearance
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Qualities of Superior Customer Service
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A Quality of Product, Confidence, Respect, Sincerity, Listening, Knowledgeable, Profesional Approach, Resources to get the job done, Positive and Enthusiastic Attitude.
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Conversational Tools
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Empath, confidence, responsiveness, patience
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LAN
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local access network
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HFC
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hybrid FIBER COAX
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VPN
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VIRTUAL PRIVATE NETWORK
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Mbps
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Mega bits per second
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DNS
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doman name server
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catv
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community access tv
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business class tv
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packages specifically designed for offices and waiting rooms (private view), and for bars or restaurants (public view)
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point of demarcation
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the point or dvice at which comcast's responsibility to provide support ends. from a hardward perspective, this is normally the output of the cpe providing the comcast service
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CPE
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customer service equipment
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consulting
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repair within the point of demarc, consult outside the point of demarc
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home theater components
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stb, receiver, hdtv, dvd player, vcr, video game console, computer/slingbox/switcher
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audio format
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mono, stereo, surround sound
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mono
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single channel type of sound reproduction using only one speaker
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stereo
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two channel format, sounds are mixed in such a way that some are channeled to the left speaker and others to the right.
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surround sound
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creates the experience of being surrounded by sound, multiple audio channels are fed through multiple audio speakers, sound is encoded o a source such as cable bradcasting, sat, or dvd. when a progra is played the sound tracks are extraced using a surround decoder in the receiver, the individual sound from each track is amped and fed to the suitable speaker. 2 technologies that et all those channels of audio from their source to your listening experience (dolby pro logic, dolby digital
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audio equip
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preamp, power amp, surround sound processor, a/v receivers
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preamp
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it is the command center for your entire home theater system
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power amp
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takes the low levels signals from the preamp and boosts them to a level that can be sent to the systems speakers
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if you wan to double the volume level in a system, what power increase would you need
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10x the power
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why is a surround sound processor necessary
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to decode the incoming audio signal into multiple surround sound channels
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dolby digital
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encoded as discrete channels, the surround sound processor analyzes the incoming data stream and unpacks the individual block into continuous signals for each channel
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dolby pro logic
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incoming signals are encoded into an audio signal matrix. the surround sound audio processor decoes this matrix into a left front, right front, center and surround channels
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stereo
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pure two channel stereo signals are either passed though the surround osund processor or fed through digital signal processing circuitry for simulated surround sound effects
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mono
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in addition to the straight surrond sound decoding, the surrond sound procesor also down mixes multiple channel material in two channel stereo and single channel mono feeds for those systems without surround sound speakers
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which components are typically combined into an a/v receiver
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decoder, preamp, power amp
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htib
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home theater in a box
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audio cable tech
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spdif optical, spdif, coax, stereo white/red
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