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11 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Paraphrasing |
Summing up what was said or written |
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Reflecting feelings |
Reflection of patients feelings |
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Objective observation |
What you observed |
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Subjective observation |
What patient has said |
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Sympathy |
Feeling sorrow for someone |
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Facilitators |
Increase effective communication. (Encourage and continue communication) |
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Inhibitors |
Block effective communication |
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Assertive communication |
Ability to express your feelings in an open/ honest direct way. Recognising your rights whilst still respecting others |
Taking lead in communication |
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Empathy |
Being able to understand or feel what a person is feeling ( putting your self in their shoes) |
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L.A.S.S.I.E |
L: listen, open ended questions to allow them to express what's going on. A: Acknowledge their veiw points, concerns. Use reflection of feelings, empathy. S: separate from distraction so attention solely on them. S: other them a seat to sit down, get them.a drink. I: ideas, indicate options or choices for positive outcomes. E: encourage them to work with you to develop strategies for the positive solution |
Conflict resolution |
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I.S.B.A.R |
I: identification who you are, your role, patient name, dob S: situation, current healty status, issues. B: background, relevant medical history. Important personal info A: assessment: vital signs you have asessed, pain score etc. R: result/recommendation. What is being done. What doctor has asked ( tests, obs) result |
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