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25 Cards in this Set
- Front
- Back
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with purpose to explain our questioning to the client goes over board, run the risk of confusing or boring ppls
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long-winded buildup
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when providing an explanation of the rationale for our questions provide this rationalle
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KISS
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in our enthusiasm we sometimes jump in with our views and opinions before giving our clients a chance to speak, this intimidates clients and stops them from expressing their real views
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thunder stealer
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after asking our clients with many questions they become confused and do not know wheat informatino we are looking for or where to begin answering
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multiple choice mix up
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using medical terminology or jargon towards clients adds to their confusion
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incomprehensible and cryptic codes
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asking a client, is there a reason you are slamming the pillow against the bed? refrain from using why.
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offensive misuse of why
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are focused and posed to elicit specific and beif responses from clients
" did your barium enema procedure go OK?"(wrong) |
closed ended questions
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"tell me how the procedure went for you."
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open-ended questions
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suddenly and abruptly saying time is up its time to go
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mystery interview
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makes communication more satisfying(same wavelength),
provides a clear understanding of both your own and others thoughts provides a firm foundtaion for effective problem solving |
benefits of being specific
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explaning our thoughts and feelings, reflecting others thoughts and feelings, asking questions, giving information or feedback, evaluating
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when to be specific
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being detailed and clear in the content of our speach
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specificity
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a tool for helping you understand others accurately instead of assuming that your first interprettation is correct; statements that reqord the listner;s interpretation of a message
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perception checking
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1.a desciption of the behavour you noticed
2.atleast two possible interpretations of behaviour 3. a request for clarification about how to interpret the behaviour |
elements of perception checking
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if the client wanders off what should you do
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gently refocus the convo
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tell me about your family,
in regards to your current health i would like you to tell me about your family history? |
be specific when asking questions
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if a person is very ill what should you not do
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bombard them with information
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what should you do before giving information
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always asses clients need for information
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in regards to giving clear information, what type of language will you avoid
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MEDICAL JARGON, USE CLEAR LANGUAGE
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empathy, collaboration, equality, and interdependecy(the ability for the patient and nurse to reach a goal that provides optimal well-being for the patient/client
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nurse-client mutality
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appreciates the other yet still respecting the self
-helps the client maintain a sense of personal competency and control -attacks on personal competency(sense of belonging is a face threat) |
face work and politeness theory
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the nursing process=the problem solving process;______
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needs to be mutual
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encourgaes collaboration with the patient.
each step is vallidated the nurse consciously seeks out clietns opinions and feelings at each stage of the nursing process recognizes the strengths of patients/clients |
problem solving and nursing processs
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keeps us focues on the rights and obligations of clients to make thei own decisions about their health.
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problem solving and nursing process
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patients/clients take a move active role in their treatments.
recovery time is quicker more staff involvement more jobb satisfaction greater equality in physician nurse comm. greater autonomy and authority feel they make a diff in clients lifes greater |
benefits of mutuality
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