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65 Cards in this Set
- Front
- Back
active perception
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perception that occurs because you seek out specific information through intentional observation and questioning
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impression
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a collection of perceptions about others that you maintain and use to interpret their behaviors
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impression formation theory
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theory that explains how you develop perceptions about people and how you maintain and use those perceptions to intpret their behaviors
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primacy effect
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placing heavy emphasis on the first pieces of information that you observe about another, to form an impression
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recency effect
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placing heavy emphasis on the most recent information that you observe about another, to form or modify an impression
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implict personality theory
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your unique set of beliefs and hypotheses about what people are like
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halo effect
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attributing a variety of positive qualities to those you dislike
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horn effect
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attributing a variety of negative qualities to those you dislike
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construct
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a biopolar quality that you associate with people as you conceptualize them
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causal attribution theory
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theory of attribution that is based on determining whether a person's actions are caused by circumstance, a stimulus, or the person
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standpoint theory
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the theory that a person's social position, power, or cultural background, influences how the person perceives the behavior of others; where you sand makes a difference in what you see
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sterotype
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to attribute a set of qualities to a person because of the person's membership in some category
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fundamental attribution error
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attributing another person's behavior to internal, controllable causes rather than to external, uncontrollable causes
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self-serving bias
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the tendency to perceive our own behavior as more positive than others' behavior
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indirect perception checking
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seeking additional information to confirm or refute interpretations you are making through passive perception such as observing and listening
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direct perception checking
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asking for confirmation from the observed person of an interpretation or a perception about him or her
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culture
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learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is shared by a group of people
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co-culture
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a microculture: a distinct cultural group that exists (gay)
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cultural element
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category of things and ideas that identify the most profound aspects of cultural influence (schools, music, government)
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enculturaltion
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process of communication a group's culture from generation to generation
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acculturation
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process through which an individual acquires new approaches, beliefs, and values by coming into contact with other cultures
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cultural values
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what a given group of people values or appreciates
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masculine culture
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culture that emphasizes achievement, assertiveness, heroism, and material wealth
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feminine culture
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culture that emphasizes relationships, caring for the less fortunate, and overall quality of life
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cultural context
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information not explicity communicated through landguage but through envrionmental or nonverbal cues
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high-context culture
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culture that derives much information from nonverbal and envrionmental cues
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low-context culture
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culture that derives much more information from the words of a message and less information from nonverbal and envrionmental cues
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intercultural communication
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communication between or among people who have different cultural traditions
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culture shock
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feeling of stress and anxiety a person experiences when encountering a culture different from his or her own
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ethnocentrism
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belief that your cultrual traditions and assumptions are superior to those of others
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prejudice
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a judgement or opinion of someone formed before you know all of the facts or the background of that person
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knowledge
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information that enhances understanding of others; one of the elements necessary to becoming a competent communicator
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motivation
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internal state of readiness to respond to something; an element of interpersonal competence
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skill
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behavior that improves the effectiveness or quality of communication with others
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world view
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perception shared by a culture of group of people about key beliefs and issues, such as death, God, and the meaning of life, which influences interactions with others
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third culture
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common ground established when people from seperate cultures create a third, 'new', more comprehensive and inclusive culture
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mindful
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aware of cultural differences and the connection between thoughts and deeds in one's interactions with someone from a background different from one's own
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social decentering
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cognitive process in which we take into account another person's thoughts, feelings, values, background, and perspectives
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empathy
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feeling what another is feeling
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sympathy
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compassion towards someone
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adapt
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to adjust one's behavior in accord with what someone else does
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communcation accomindation theory
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theory that all people adapt their behavior to others to some extent
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adapt predictively
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to modify or change behavior in anticipation of an event
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adapt reactively
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to modify or change behavior after an event
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listening
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selecting, attending to, creating meaning from, remembering, and respondind to verbal and nonverbal messages
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hearing
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psysiological process of decoding sounds
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selecting
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sorting through various sounds competing for your attention
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attending
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focusing on a particular sound or message
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understanding
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assigning meaning to sounds
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responding
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confirming your understanding of a message
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people-oriented listener
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listener who is comfortable with and skilled at listening to people's feelings and emotions
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action-oriented listener
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listener who prefers information that is well-organized, brief, and error-free
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second-guessing
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questioning the ideas and assumptions underlying a message; assessing whether a message is true or false
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content-oriented listener
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listener who is more comfortable listening to complex, detailed information than are those with other listening styles
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time-orientated listener
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listener who likes messages delievered succinctly
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coversational narcissism
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focusing on personal agendas and being self-absorbed rather than focusing on the needs and ideas of others
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emotional noise
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form of communication interference caused by emotional arousal
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paraphrase
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a verbal summary of the key ideas of your partner's message that helps you check the accuracy of your understanding
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empathy
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feeling what others are feeling, rather than just acknowledging that they are feeling a certain way
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confirming response
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statement that causes another person to value him or herself more
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disconfirming response
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statement that causes another person to value himself or herself les
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critical listening
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listening to evaluate and assess the quality, appropriateness, value, or importance of information
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information triage
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process of evaluating info to sort good info from less useful or valid info
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fact
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something that has been directly observed to be true and thus has been prove to be true
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inference
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conclusion based on speculation
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