Comm 329 I

Front 1

Organizational Behaviour

Back 1

a field of study that investigates the impact of individuals, groups and structure on behaviour within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness

Front 2

Organization

Back 2

a consciously co-ordinated social unit, composed of a group of people, that functions on a relatively continuous basis to achieve a common goal or set of goals

Front 3

Challenges at the individual level

Back 3

1) individual differences
2) job satisfaction
3) motivation
4) empowerment

Front 4

Empowerment

Back 4

Giving employees responsibility for what they do

Front 5

Ethics

Back 5

The study of moral values or principles that guide our behaviour and inform us whether actions are right or wrong

Front 6

Challenges at the group level

Back 6

1) working with others
2) workforce diversity

Front 7

Workforce Diversity

Back 7

the mix of people in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, and demographic characteristics, such as education and socio-economic status

Front 8

Challenges at the organizational level

Back 8

1) The use of temporary (contingent) employees
2) Improving quality and productivity
3) Developing effective employees
4) Putting people first
5) Helping employees with work-life balance
6) Creating a positive work environment
7) Global competition
8) Managing and working in a multicultural world

Front 9

Productivity

Back 9

a performance measure including effectiveness and efficiency

Front 10

Effectiveness

Back 10

The achievement of goals

Front 11

Efficiency

Back 11

The ratio of effective work output to the input required to produce the work

Front 12

Organizational citizenship behaviour (OCB)

Back 12

Discretionary behaviour that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization

Front 13

Building Blocks of OB

Back 13

1) Psychology
2) Social psychology
3) Sociology
4) Anthropology

Front 14

Rigour of OB

Back 14

1) Consistencies
2) looks beyond common sense
3) few absolutes
4) Contingency approach

Front 15

Systematic study

Back 15

looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

Front 16

Evidence-Based Management (EBM)

Back 16

basing managerial decisions on the best available scientific evidence

Front 17

Intuition

Back 17

a gut feeling not necessarily supported by research

Front 18

Contingency approach

Back 18

an approach taken by OB that considers behaviour within the context in which it occurs