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41 Cards in this Set

  • Front
  • Back
inputs
things coming into the system
outputs
things leaving the system
permeable boundries
things that pass into and out of the system
Critical perspetive
assuming that an organization are places of domination and exploration
organization perspective
how we see ourselves and other in relation to the org as well as the org itself
attribution of behavior
process by which we give meaning to behavior
Internal Attributions
factors withing a person
external Attributions
factors that are in the situation or outside of the person
basic attribution error
overemphasize internal attribution of others while under estimating external attribution as well as we tend to under estimate internal attribution of our behavior while over emphasizing external attributions
scientific management
fredrick taylor
Three Assumptions
assumption 1
and worker can be a top providing employee of a given task that is scientific efficient
3 assumption
ass 2
workers are motivated by money and will only perform if paid
3 assumptions
ass 3
tasks that are given to workers should be kept simple and non-ambiguous
Foyals Lateral comm
very forward thinking in mgt concepts
5 mgt concepts of Foyal comm
planning, organizing, commanding, coordination, controlling
human resource mgt
falls in bw scientific mgt and human relations.
employee is seen as a valuable asset that needs to be developed and valued both in terms of the needs of the worker and of the org
human relations mgt
elton mayo. Hawthorne studeis
hawthorne studies
light had nothing to do with it.
provide spontaneous cooperation.
conflict and competition should be avoided at all costs.
-main focus on relationship rather than production
McGregors Theory X and Y
mgt based on our expectations about human behavior
Theory x
no 1.
employees are lazy and will do minimum and will avoid work
theory x
no 2
cause of dislike of work, the org need to use threats, coercion, and control to achieve goals
theory x
no 3
employee want to be controlled as they have little ambition and simply seek certainty in their work
Theory Y
no 1
production and need to achieve are motivating factors in everyone
theory y
no 2
control of employee is but 1 of many ways to increase productivity
theory y
no 3
most valued reward for employee is the result of satisfaction and becoming the best u can b
theory Y
no 4
employee can be taught to not only accept responsibility but actually pursue it
theory Y
no 5
most employee are more capable of contributing to solution they can actually do
theory Y
no 6
employee full potential are not being utilized by the organization
Improvised manager
little concern for worker or task
country club manager
little concern for task high concern for workers
task manager
low concern for worker high for task
moderate manager
monderate concern for task and worker
team manager
high concern for task and worker
TIM
Theory of Independent Mindness
Traits of TIM
Argumentativeness
predisposition to advocate position on controversial issues while simultaneously attacks the position others take on the issue
triats of TIM
Verbal Aggressiveness
predisposition to attack the self-concept of another person with the intent to inflict psychological harm
traits of TIM
Communicator Style
the way one verbally and paraverbally interacts
traits of TIM
Affirming Communicator Style
communicating in a way that validates other people
4 approaches to org effectiveness
-goal attainment
-systems approach
-strategic consistencies approach
-internal processes
Stafford and Canay
developed questionare items from the interpersonal literature to use in a study of how romantic couples maintain their relationships
wat stafford and canary found
possitivity, openness, assurance, neutrality, shared tasks