Comm 2330

Front 1

What's necessary in preparing an agenda?

Back 1

determine meeting goals

identify what needs to be discussed to achieve the goals

organize agenda items to include the goals

Front 2

define conflict

Back 2

an expressed struggle between two interdependent people with scarce resources, incompatible goals and interference trying to achieve a goal

Front 3

Principles involved in the collaborative method of conflict management

Back 3

Seperating the people from the problem i.e. X-Y-Z Formula

Focus on shared interests

Generating many options to solve the problem

Based decisions on objective criteria

Front 4

Consensus

Back 4

the group supports and is committed to a decision

Front 5

Methods of to help reach consensus

Back 5

orient group goals

listen to the group

promote honest interaction and dialogue

Front 6

Policy Question

Back 6

Limited in Scope

Controversial

Shows that there is a problem

Front 7

Question of Fact

Back 7

Yes or No question

Front 8

Question of Prediction

Back 8

is something likely to occur

Front 9

Question of Value

Back 9

worth or desirability of something

Front 10

Difference between problem solving and decision making?

Back 10

problem solving - overcoming obstacles to reach a goal

decision making - choosing from several alternatives

Front 11

Functional Approach

Back 11

key task requirements

Front 12

Phases of group development

Back 12

Phase 1: Orientation

Phase 2: Conflict

Phase 3: Emergence

Phase 4: Reinforcement

Front 13

Steps in the reflective thinking process

Back 13

1. Identify and define the problem
2. Analyze the problem
3. Generate solutions
4. Identify best possible solution
5. Test and implement solution

Front 14

Tools in the reflective thinking process

Back 14

Step 1: Is/Is Not Analysis, Six Journalist Questions, Perato's Chart

Step 2: Force-field analysis and Fish Bone Diagram

Step 3: Nothing

Step 4: Avg ratings and rankings, analyze the pros and cons

Front 15

Creativity

Back 15

generating, applying, combining and extending new ideas

Front 16

Invention

Back 16

process of developing new ideas and attempting to persuade others

Front 17

Innovation

Back 17

putting new ideas into action

Front 18

Barriers to group and team creativity

Back 18

Poor physical surroundings
Too many people
Premature evaluation of ideas
Perceptual Barriers
Emotional Barriers
Cultural Barriers
Poor timing
Stinking Thinking

Front 19

Enhancing creativity

Back 19

Brainstorming
Electronic Brainstorming
Nominal Group Technique
Affinity Technique
Delphi Technique

Front 20

Leadership

Back 20

behavior that influences, guides, directs, or controls a group