Comm 226: Chapter 11

Front 1

The 3 principal reasons why employees need to know the IS department:

Back 1

1. To be a better informed and effective manager or executive

2. To be an effective consumer of the IT department's resources

3. To ensure that the functions of the IT department are performed

Front 2

_________coined the term "agile enterprise"

Back 2

Microsoft

Front 3

An organization that can quickly adapt to changes in the market, industry, product, law, or other significant external factors is referred to as an _____________________

Back 3

agile enterprise

Front 4

After planning for information systems and IT infrastructure. the next step is _______, ________, and adapting both __________________ and __________________.

Back 4

creating, developing, and adapting both information systems and IT infrastructure.

Front 5

Email systems, VPNs, company blogs, and SharePoint sites are__________________

Back 5

IS-based infrastructure

Front 6

When there are significant changes in an organization's workload, networks and servers should be ___________ these changes.

Back 6

tuned to

Front 7

One of the sources of threats to It infrastructure is____________________

Back 7

malicious human activity

Front 8

__________is another, more common title given to the vice president of information systems

Back 8

CIO

Front 9

Other titles for the CIO include:

1. _______________________________

2. _______________________________

Back 9

1. Director of information services
2. Director of computer services

Front 10

The IT department's principal manager is the____________

Back 10

CIO

Front 11

In organizations where primary information systems support accounting and finance activities, a reporting arrangement wherein the CIO reports to the __________is practical.

Back 11

CFO

Front 12

In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the CIO reports to the _______ is more common and effective.

Back 12

CEO

Front 13

An organization that wishes to leverage the power of social networking to help accomplish its goals and objectives should ideally turn to the ____________ group within its IT department for information.

Back 13

Technology

Front 14

The CTO heads the_______________group in the IS department.

Back 14

Technology

Front 15

A____________________investigates new information systems technologies and determines how the organization can benefit from them.

Back 15

technology office

Front 16

In an IS department, the ______________________ manages the process of creating new information systems.

Back 16

development group

Front 17

An important function for the _______________is to monitor user experience and respond to user problems.

Back 17

operations group

Front 18

The_____________group within the IT department manages the process of creating new information systems as well as maintaining existing information systems.

Back 18

development

Front 19

If a company's IS-related programs are not developed in-house, then the development group within its IT department will be staffed primarily by______________________.

Back 19

systems analysts

Front 20

Responsibilities of a system analyst:

1)__________________________________

2)__________________________________

3)___________________________________

Back 20

1) Works with users to determine system requirements

2) Designs and develops job descriptions and procedures

3) Helps determine system test plans

Front 21

The development group in a company's IT department is staffed primarily by programmers. test engineers, technical writers, and other development personnel. Based on this information, ____________________________

Back 21

the company develops programs in-house

Front 22

In the context of information systems, _________________ means either removing problems or adapting existing information systems to support new features and functions.

Back 22

maintenance

Front 23

The ____________________group protects data and information assets by establishing data standards and data management practices and policies.

Back 23

data administration

Front 24

Data administration staff establishes ________________ and ___________________

Back 24

data standards and data management practices and policies

Front 25

Benefits for which the dollar values can be computed are________________

Back 25

tangible benefits

Front 26

______________ are those for which it is impossible to compute a dollar value.

Back 26

Intangible benefits

Front 27

A________________develops test plans, deisgns and writes automated test scripts

Back 27

PQA test engineer

Front 28

A__________________monitors, maintains, fixes, and tunes computer networks.

Back 28

network administrator

Front 29

A_______________performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and so on, and is required to have an entrepreneurial attitude.

Back 29

consultant

Front 30

Responsibilities of a small-scale project manager:

1)_______________________________

2)_______________________________

3)_______________________________

4)_______________________________

5)_______________________________

Back 30

1) Initiate
2) Plan
3) Manage
4) Monitor
5) Close down projects

Front 31

As a _____________, you have a right to contribute to requirements for new system features and functions.

Back 31

user of IS

Front 32

_________________is an IS user's right

Back 32

Effective training

Front 33

___________________________is an IS user's responsibility

Back 33

Installation of authorized programs

Front 34

As a user of IS, you have a responsibility to________________________

Back 34

avoid reporting trivial problems

Front 35

As a user of IS,an employee has a responsibility to avoid _________________________________

Back 35

unauthorized hardware modifications