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63 Cards in this Set
- Front
- Back
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Communication Style
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developing a habit in the way in which you are comfortable with communicating with others
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Call into question
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by looking at the way your communicate to see if any changes should be made to better improve your communication skills
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Monitoring Spiral (Perform)
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presenting yourself among others.
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Monitoring Spiral (Observe)
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able to describe what you did/behavior
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Monitoring Spiral (Analyze)
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watching performances and making notes
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Monitoring Spiral (Evaluate)
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give some sort of grade
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Mindfulness
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aware of what your doing, paying attention with your mind (i.e preparing a speech, and or writing a paper)
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Mindlessness
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unaware of what your doing, it comes second-nature, requires to know thinking.
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prediction making
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when you say something you already have a prediction on what or how that person will respond
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awareness
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something we are either highly or lowly aware of what we predict.
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accuracy
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prediction making if it was a hit or not
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phatic communication
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a way of acknowledging something (Hey what's up!)
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disconfirming
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changing the subject without transition
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Message (Sense)
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what your talking about, how much you know
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Message (Feelings)
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how you feel about the topic your talking about (in or unimportant)
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Message (Tone)
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your perception/attitude towards the audience
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Message (Aim)
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the purpose for doing something
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Purpose (Inform)
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achieving a purpose and understand what were talking about
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Purpose (Influence)
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persuasion, measure of effectiveness
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Purpose (Entertain)
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to enjoy something
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Purpose (Inspire)
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full of life
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Cathart
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"throw up of words" express and emotion
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gunnysacking
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takes on with an relationship when someone has built up massive amounts of emotion, then when he or she says something innocent, you explode!!!
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noise
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anything that interferes with the reception and understanding of a message (from the standpoint of the speaker) exits in ALL communication situations -> we try our best to REDUCE it.
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Environmental Noise
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has to do with place (door open, temperature in a room, talking)
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Physical Noise
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message production (pace of communication) and source (the look of the speaker)
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Physchological Noise
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feelings, hungry, tired
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Psychological Noise
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something that is on your mind
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Semantic Noise
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words having multiple meanings
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Interpersonal Perception
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your own definition of the other person
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IP (Observe)
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experience the person for the first time using 5 senses
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IP (Selection)
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leaving out detail, by paying attention to what sticks out
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IP (Accentuation)
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emphasizing those things that stand out in that person
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IP (Definition)
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when something asks you about that person you give them your response
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IP (Evaluation)
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what you think of the person at the end
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Rigid Way Perception
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no matter what they do, you will always be judged on who you are the 1st meeting
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Flexible Way Perception
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subject to change, open to new information about a specific person or different people in general
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Safety Devices
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techniques to keep our perception flexible
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SD (index)
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(person 1 is not person 2) reminds us to see differences
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SD (date)
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(brian in 2000 is not brian in 2009) change of people over time
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Fact
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a statement that is verified through 5 sense observation by someone capable of making that observation
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Inference
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a statement about the unknown made by the known
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Judgement Statement
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a statement of approval or disapproval
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Listening
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promotes friendliness, getting information, save time/efficiency
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Natural Myth
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listening comes by habit....why train for it???
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Passive Myth
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listening will eventually happen
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Captive Listening
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in a communication situation where you trapped
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Volunteer Listening
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you there because you want to be there and want to use energy to get the most out of that communication situation
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Reception
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the physical ability to perceive sound
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Attention
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requires energy to focues out the noise to attend to the communication
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Interpretation
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the listener assigns meaning to the message
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Idiosyncratic Meaning
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we respond to our own interpretation
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Communicative Meaning
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connect with speaker to understand from their standpoint
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Perception checking
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help to understand the point of view of the speaker
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Paraphrasing
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taking what the person says and putting it into your own words and let them know what you can recall
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Listening
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it is an active process the requires energy and must be self motivated (promotes friendliness, getting information, save time/efficiency)
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Retention
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storing the information for later
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Peter Elbow Radical Ideas
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anything that is much different from what you normally think
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Doubting Game
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when you hear that radical idea and say NO GOOD, anything you know to put the idea down
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Believing Game
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hear the idea or statement and sits its sorta weird but you go along with it or talk about it
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Utility
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raising the question of practicality by saying..."What can I do with this?" and "How can I use this."
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Heuristic
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looking at something in a different say, seeing a new insight, offer new ways of thinking
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Parasupporting
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any material to add to what the person is saying, assuring that understanding is taking place
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