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108 Cards in this Set

  • Front
  • Back
What are all aspects of communication other than words themselves?
Nonverbal Communication
When you add words, for example, telling a child, I am so disappointed in you while crossing your arms, what nonverbal behavior are you engaging in?
complimenting
What is body position and body motions, including those of the face?
Kinesics
Personal objects with which we announce our identities and personalize our environments
artifacts
What term describes the act of pretending to listen?
Pseudo -listening
What is listening carefully for the purpose of attacking?
ambushing
What is it called when you are engaged in the moment (what is happening in the here and now)?
being mindful
What is clarifying another’s meaning or needs by reflecting our interpretations of his or her communication back to him or her?
paraphrasing
What is an active, constructive strategy that responds to conflict by talking about problems, offering sincere apologies, or trying to resolve differences so that a relationship remains healthy?
voice
What is the overall feeling between people that arises largely out of the ways people communicate with each other?
Interpersonal Climate
There are two types of conflict, overt and covert, which style expresses differences in a straightforward manner?
overt
What is accepting another’s feelings or thoughts as valid?
endorsement
What term describes increasing the depth of a relationship by increasing the amount and intimacy of interaction?
intensifying communication
Which part of relational deterioration involves each ex-partner moving forward to a future without the former partner?
Resurrection Processes
What involves intensely positive feelings and desires for another person?
passion
What is it when each partner assigns each need to certain spheres, issues, activities, or times?
segmentation
What term explains the focus of creating and maintaining a constructive climate that encourages members to contribute cooperatively and evaluate ideas critically?
Climate Communication
What are three or more people who interact over time, depend on each other, and follow shared rules of conduct to reach a common goal?
group
What is the degree of closeness?
cohesion
What is a special kind of group that is characterized by different and complimentary resources of members and a strong sense of collective identity?
team
What type of leadership is laid back and nondirective?
Laissez Faire Leadership
What type of conflict exists when disagreements interfere with the effective work and healthy communication climate of a group?
Disruptive Conflict
What are three or more people from different areas of an organization who work together to improve quality in the organization?
Quality Improvement Team
What term is used to describe when members of a group express their ideas and agree on a decision?
Consensus
What is the ability to understand the influence of mass media and to access, analyze, evaluate, and respond actively to mass media in informed, critical ways?
Media Literacy
Who is the person or a group that decides which messages pass though the gates of media to reach consumers?
gatekeeper
What is it when people are active agents who make deliberate choices among media to gratify themselves?
Uses and Gratification Theory
What claims that television promotes a worldview that is inaccurate but that viewers nonetheless assume reflects real life?
Cultivation Theory
What refers to emotional reasons for attitudes?
pathos
What term describes the belief that because most people believe or act a particular way, you should too?
Bandwagon Appeal
Which part of Toulmin’s model of reasoning is considered the speakers assertion?
Claim
What aims to change others by prompting them to think, feel, believe, or act differently?
Persuasive speeches
Which form of reasoning begins with specific examples and uses them to draw a general conclusion?
Inductive
physical touch
haptics
space and how we use it
proxemics
elements of setting that affect how we feel and act
environmental factors
how we perceive and use time to define identities and interaction
chronemics
vocal communication that does not involve words (murmurs, gasps)
paralanguage
can allow you to communicate powerful messages
silence
hogging the stage by continually focusing communication on ourselves instead of on the person talking
Monopolizing
focusing on only a particular part of a message
selective listening
Perceiving personal attacks, criticisma, or hostile undertones in communication when no offense is intended
defensive listening
listening to only the content level of meaning and ignoring the relationship level of meaning
literal listening
listen to form opinions, make judgments, or evaluate people and ideas
critical listening
purpose is to gain and understand information
informational listening
listening to friend's worries or problems
relational listening
show an interest in hearing more
minimal encouragers
revealing personal information about ourselves that others are unlikely to discover on their own
self-disclosure
confirming what another person feels, thinks, or says
acknowledgment
people who depend on each other have different views, interests, or goals and perceive their differences as incompatible
conflict
closeness in dialogue
women
closeness in doing
men
relationships with coworkers, students, and others you see often
social relationship
relationships between irreplaceable individuals
personal relationship
commitment that grows out of __________ that we could not get back if the relationship ended.
investments
________ guide how partners communicate and interpret each other;s communication
rules
the opposing and continual tensions that are normal in personal relationships.
relational dialectics
negotiates a balance between dialectical needs
neutralization
strategy that redefines apparently contradictory needs as not really in opposition
reframing
people express interest in interacting
invitational communication
we explore the possibilities for a relationship
explorational communication
partners come down out ofthe clouds and talk about their relationship's strengths, problems and potential future
revising communication
private rules people make for their relationships
relational culture
launch relational deterioration
intrapsychic
processes
processes that involve the breakdown of established patterns, understandings and rules that have been part of the relationship
dyadic process
telling other people problems in order to seek support
social support processes
partners decide how to expalin their problems to friends, coworkers, etc.
grave dressing processes
part of the relationship where woman usually remember, plan, and coordinate
psychological responsibility
occurs when members cease to think critically about ideas generated by the group
groupthink
the ability to influence others
power
increase personal status in a group by winning the apporival of high-status memebers
social climbing
standardized guidleines that regualte how members act and how they interact with each other
norms
focuses on the problem, issues, or info before a group
task communication
helps a group get organized and stay on track in its decision making.
procedural communication
used to block others or to call attention to oneself.
egocentric communication
generate ideas
brainstorming
directive and dictatorial leadership
authoritarian leadership
leadership that provides direction and guidance but does no impose rigid authority
democratic leadership
occurs when an individual or group with power tells a group what to do
authority rule
occurs when an individual or group with power tells a group what to do
authority rule
logical, 7-step method for making decisions
standard agenda
logical, 7-step method for making decisions
standard agenda
standards memebers use to evaluate alternative solutions or decisions
criteria
standards memebers use to evaluate alternative solutions or decisions
criteria
messages that are transmitted by a source through a mass medium to a large group
mass communication
messages that are transmitted by a source through a mass medium to a large group
mass communication
books, film, tv, radion, newspaper, etc
mass media
books, film, tv, radion, newspaper, etc
mass media
selecting and calling to the publics' attention ideas, events, and people
agenda setting
selecting and calling to the publics' attention ideas, events, and people
agenda setting
perceived personal character of the speaker
ethos
perceived personal character of the speaker
ethos
rational or logical proof
logos
rational or logical proof
logos
evidence or data that support the claim
grounds
evidence or data that support the claim
grounds
explains the relevance for the grounds of the claim
warrant
explains the relevance for the grounds of the claim
warrant
word or phrase that limits the scope of your claim
qualifier
word or phrase that limits the scope of your claim
qualifier
anticipates and addresses reservations that listeners are likely to ave about claims
rebuttal
fallacy that claims once we take our first step, more and more steps inevitably follow
slippery slope
broad claim based on too limited evidence
hasty generalization
generalize a person's authority or expertise in particular areas
halo effect
anticipates and addresses reservations that listeners are likely to ave about claims
rebuttal
fallacy that claims once we take our first step, more and more steps inevitably follow
slippery slope
broad claim based on too limited evidence
hasty generalization
generalize a person's authority or expertise in particular areas
halo effect