Com3

Front 1

clear lines of authority

Back 1

think military, formal chain of command

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written policies

Back 2

training manuals

Front 3

rational decision making

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acting rationally is the best way to do this

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individual rights

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getting individual grades, getting paid for only your work

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legal authority

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idea that societies and orgaz. should be organized around formal and in personal, thus objective sets of rules and policies.

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assimilation

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something that listoners often do, we assimilate message to what we want to hear

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suragcoating

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when we are talking we change message, report being late

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can ocercome through

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chain of command, redundance

Front 9

hawthorne studies

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divided into two groups, lighting. The conclusion that they came to was when people feel like they are being paid attention too they are more satisfied work, which overall makes them work harder. Satisfaction leads to harder work. In recent studies shows that people do really good work when they are angry.

Front 10

strategy-

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improved superior subordinate relationships, superiors should pay attention to employees

Front 11

decentralization/flattened hierarchy

Back 11

don't have so many steps in pyramid

Front 12

employee motivationa dn empowermant

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decisions aren't dictated down the line, there is a team and group decidion

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network approaches

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glue that holds the network together

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liaisons

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those people who link to organizations, but isn't a member of either organization

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isolates

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isolated, doen not have alot of contact with people, janitor

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gatekeeper

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person who decides who gets in and who doesn't

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boundary spanners/linking pins/bridgers

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they link coorperation together, but one member of one coorporation, sales.

Front 18

stars

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connected to people all over the company. have more influences because they are more integrated

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cultural levels

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national/regional, professional, corporate, subcultures

Front 20

orgazionational value and symbol connection

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profit competition, customer satisfaction. ortanization values, look the symbols to see their value. have to do with our talk

Front 21

cultural symbols- vocab hierarchical

Back 21

mr and mrs. have to do with respecting eachother

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metaphore

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is a word or phrase taht shows a subjects likeness to something else

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cultural symbols

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rites of passage, integration, degradation, enhancement, renewal, conflict resolution. rituals personal, social task. structures, policies and missions

Front 24

workplace bullying- rage in a cage

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you feel lkie a child, feeling like a

Front 25

critical approach view power

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communication-constructs and constrains power- power in organizations, employees play a rule in their own control, sysabus, getting ready to leave class

Front 26

hard work = success (horatio Alger)

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individual merit or performance can brind prosperity to anyone, if you fail it is your fault

Front 27

hegemony

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idea that the heirarchal relationship that we have in society are normal and natural, not sociall constructed. you start to think that of corse that person is in that job, nursery teacher

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future directions and challenges- increased org. competition

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requiring teams, flattened hierarchies and participation

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need to be flexable

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it demands flexable schedules, men spending more time with family

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perosnal relationships at work

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difficulty in crystallizing

Front 31

what is performance studies

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aesthetic way of studying communication-performance can be seen as another term of communication, interpersonal communication, intercultural, rherotic, all types of human communication

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ways of studying aesthetic com text

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stories, poems, rituals

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how is performance defined

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twice behavior, something that has been used before that will work again

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completion of something that already exists in skeletal or outline

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a script of a play is not complete until produced, blue print and building house

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embodiment of something abstract

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giving flesh and voice to something. idea of a greeting "how are ya"

Front 36

everyday performances

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people will do a lot with that

Front 37

clotural performanceq

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painting of the bride, things that are routine to a specific event in a culture

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aesthetic communication performance

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poetry, short stories,

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how o we study performance

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by reading, writing, composing, responding, performing

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where does performance studies come from

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contemporary name of a subject from long ago, elocution, expression, oral interpretation.

Front 41

perfrmance studies is a broad dicipline that combines studies in

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communication, theature, leterature, anthropology, social activism

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emotion management

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at workplace you shouldn't be looking for a husband,

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emotion labor

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when emotion mamagement moves into the relm of emotion labor, when you are getting paid for emotion

Front 44

concertive control

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invisible type of organizational control n which employees chose to act in the ways the organization wants to see

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types of media

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natural and technological

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natural media

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using our bodies and minds to rranslate meanings, words gestures, posture

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technological media

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anything other than our bodies used to translate, amplify, or otherwise alter information

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media richness

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the extent to which a medium recreates the nformation available in the original message, also called social presence. it is determined by speed, interactivity, completness

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mediamedia openness

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the extent to which the messages sent through the medium are public

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media sensititivy

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the awareness that the media possesses characteristics that affect their appropriateness and effectiveness in specific contexts

Front 51

cmc competence model

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motivation, knowledge, skill, context

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motivation

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positive motivation- cmc can help me accpmplish goals
negative motivation- fear/technophobia

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knowledge

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learn to use cmc by tinkering, interpersonal instruction, formal instruction, reading the manual

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cmc skills

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attentiveness, composure, coordination, expressiveness

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cmc challenges

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information flow and overflow