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20 Cards in this Set
- Front
- Back
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interpersonal conflict
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expressed struggle that occurs whne people cannot agree on a way to meet their needs or goals
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interdependent
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dependent on each other; one person's actions affect the other person
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pseudoconflict
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conflict triggered by a lack of understanding and miscommunication
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simple conflict
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conflict that stems from different ideas, definitions, preceptions, or goals
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ego conflict
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conflict that is based on personal issues; conflicting partners attack each other's self-esteem
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expressive conflict
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conflict that focuses on issues about the quality of the relationship and managing interpersonal tnesion and hostility
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instrumental conflict
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conflict that centers on achieving a particular goal or task and less on relational issues
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constructive conflict
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conflict that helps build new insights and establishes new patterns in a relationhip
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destructive conflict
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conflict that dismantles rather than strengthens relationships
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conflict style
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the consistent pattern or approach you use to manage disagreement with others
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avoidance
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managing conflict by backing off and trying to side-step it
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accomidation
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managing conflict by giving in to the demands of others
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competition
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a conflict management style that stresses winning a conflict at the expense of the other person involved
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compromise
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to attempt to find the middle ground in a conflict
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collaboration
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use of other-orientated strategies to manage a conflict so as to achieve a positive solution for all involved
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negotiation
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a communication process in which individuals or groups exchange proposals and interact with each other to create understanding and agreement, or to achieve a goal
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BATNA
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Best Alternative to a Negotiated Agreement; a solution to a conflict that can be achieved without negotiation
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gunny-sacking
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dredging up old problems and issues from the past, like pulling them out of an old bag or gun ny sack, to use against your partner
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"I" language
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statements that use the word "I" to express how the speaker is feeling
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face
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self-image or self-respect that you and your partner seek to maintain
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