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19 Cards in this Set
- Front
- Back
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Mindfulness
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Focusing on what is happening in the moment.
Better understand the thoughts/ feelings of others. More complete communication with others |
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Physically Receiving Communication
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Listening involves physically receiving communication.
Physically hearing sounds |
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Selecting and Organizing Communication
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In this part of listening it is important to know if we are listening for informational cognitive schemata, prototypes, stereotypes & scripts
To make sense of, or organize information we take in |
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Responding
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Expressing interest, asking questions, voicing our own ideas on a topic, and otherwise communicating attentiveness.
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Remembering
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Remembering doesn't mean memorizing everything that was said but focusing on remembering the general idea of the message
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Situational Obstacles
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Incomprehensible messages
Message overload Message complexity Environmental factors |
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Internal Obstacles
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Preoccupation-can't focused absorbed in thought
Prejudgment- judging before hearing Lack of effort Reacting emotionally to loaded language Using wrong listening style |
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Pseudo listening
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Prentinding to listen.
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Monopolizing
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Focusing communication on self other than the person speaking
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Selective listening
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Focusing only on specific part of communication
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Defensive Listening
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Perceiving a personal attack, criticism or hostile undertone in communication when none is intended.
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Ambushing
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Listening carefully for purpose of gathering ammunition to use in attacking a speaker.
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Literal Listening
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Only listen to content level meaning ignore relational
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Control Obstacles
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Recognize & try to eliminate or control internal& external obstacles.
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Ask Questions
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To clarify message
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Develop aids for recall
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Repeat important ideas to self
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Organize information
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Organize what you hear
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Suspend judgement
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Avoid judge mental responses
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Strive to understand the other's perspective
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Listen to point of view
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