Com Chapter 5

Front 1

Receiving

Back 1

To describe the process by which a message is decoded

Front 2

Hearing *

Back 2

Is the physiological ability to perceive the presence of sounds in the environment

Front 3

Listening *

Back 3

Occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning

Front 4

Hearing

Back 4

When people receive and pay attention to signals

Front 5

Understanding <

Back 5

When you make sense of a message

Front 6

Listening fidelity

Back 6

Describe the degree to which what a listener understands corresponds to what the sender is attempting to communicate

Front 7

High-fidelity listening

Back 7

Occurs when there is close match between the senders thoughts and feelings and the receiver's understanding of them

Front 8

Low-fidelity listening

Back 8

There is a signficant mismatch between the sender and the receiver

Front 9

Remembering

Back 9

Happens after an encounter has passed, it begins in the moment, based on how much information you take in and how you store it for future reference

Front 10

Residual message

Back 10

Is bound to be small fraction of what you hear( what you remember)

Front 11

Interpreting *

Back 11

It requires that you take into consideration the situation, the sender's nonverbal behaviors, and other contextual cues.

Front 12

Evaluating *

Back 12

You go a step further to make a judgment about the message and/or the speaker

Front 13

Responding *

Back 13

When you give observable feedback to the speaker

Front 14

*Massage overload

Back 14

The amount of information most people hear everyday

Front 15

*Rapid thought

Back 15

Capable of understanding speech at a higher rate (600 words per minutes)

Front 16

*Psychological Noise

Back 16

When people wrapped up in personal concerns that seems more important to them than the message others send

Front 17

Pseudo listening*

Back 17

When people give the appearance of being attentive when they really aren't. (An imitation of the real thing)

Front 18

Selective listeners <

Back 18

Respond only to the part of a speaker's remarks that interest them

Front 19

Defensive listeners

Back 19

Feelings of guilt or insecurity are often at the effect that casual remarks may be taken an insult. people who pervibe

Front 20

Insulated listeners *

Back 20

Tend to avoid difficult subjects

Front 21

Insensitive listeners *

Back 21

Tend to take remarks at face value rather than looking below the surface

Front 22

Conversational narcissists *

Back 22

Focus 9n themselves and their interests instead of listening to and encouraging others

Front 23

Stage hog*

Back 23

Those who actively claims more than their fair share of the spotlight

Front 24

Relational listening *

Back 24

Listen to those with whom we have Emotional connect with others

Front 25

* Allow enough time

Back 25

Encourage others to share their thoughts

Front 26

* Listen for unexpressed thoughts and feelings

Back 26

People don't always say what's on their mind

Front 27

* Encourage further comments

Back 27

You can often strengthen relationships simply by encouraging others to say more

Front 28

Supportive listening *

Back 28

The primary aim is to help the speaker deal with personal dilemmas

Front 29

Task-oriented listening *

Back 29

To secure information necessary to get a job done

Front 30

Paraphrasing

Back 30

Restating in your own words the message you thought the speaker sent, without adding anything new

Front 31

Analytical listening *

Back 31

Is a fully comprehend (understand) a message

Front 32

Critical listening *

Back 32

To go beyond understanding and analyzing a topic to try to assess its quality