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82 Cards in this Set
- Front
- Back
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Venting
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Allowing emotions to dominate thoughts and explosively expressing them
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Suppression
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Inhibiting thoughts. arousal and outward behaviors
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Reappraisal
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Actively changing how you think about the meaning of emotion eliciting situations, so that their emotional impact is changed
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Passion
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Blended Emotion
Consists of surprise and joy Coupled with feelings of excitement, amazement, and sexual attraction |
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Passion Facts
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Early Stages
Different from love Longer in relationship = less passion towards partner Warm afterglow |
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Anger
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Occurs when you are blocked from attaining an important goal from an improper action of an external agent
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Anger Facts
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Negative Primary emotion
Most intense and destructive emotion Common Causes perceptual errors Primal- I want to hurt you bad |
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Managing anger
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Most frequent strategy = suppression
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Outcome of Consistent Suppression
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Mount Vesuvius blow up
Chronic Hostility |
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Chronic Hostility
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A near constant state of arousal and negative thoughts
Exists on a low-high contunuum Bubbling under the surface |
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High Hostility People
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Waking hours in state of thinly veiled anger
Thoughts dominated by negative Negative belief about human nature Self involved and ungenerous |
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Grief
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Intense sadness following a substantial loss of something or someone important to you.
Job/ pet/ talent/ physical capabilities |
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Grief Facts
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Enormously taxing
Repeatedly triggered by experiences linked to loss Never completely OVER it |
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Emotion Sharing
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Most effective strategy for coping with grief
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Largest Misconception with Jealousy
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Not related to self esteem
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Etymology/ Word Origin
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Jealous is derived from the same greek root word as zealous
Zealous= Fervent devotion to a person or object |
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Definition of Jealousy
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Protective reaction to perceived threat to a valued relationship
Combination of negative emotions- Hurt Anger Fear |
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Envy (Invidere)
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To look upon with malice
Comes from wanting something you don't have |
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Cognitive Jealousy
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Thoughts, worries
Suspicions about an "ex" |
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Behavioral Jealousy
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Actions
Checking email account or constant facebook checking Disruptive to your life is abnormal |
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Emotional Jealousy
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Emotional physiological reaction
Occurs independent of conscious appraisal threat |
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2 Factors Necessary for Jealousy to Occur
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Whether or not issue is self defining ( Good athlete, attractive, etc)
Whether or not there is a discrepancy between self and "ideal" self |
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Self Reliance (Jealousy)
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Continue current activities and stay cool
Most Effective |
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Self Bolstering
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Happy Thoughts
von Trap family song Least Effecive/ Worst |
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Selective Ignoring
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Minimize or re-evaluate importance
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Sequential Influence Techniques
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Setting people up with COM moves
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Low Balling
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Most Effective
No Limiting Conditions/Robust People are induced to make a decision to purchase an item agreeing at a good deal price, then are informed that low price is no longer available Comply at higher rate than simply offer higher price |
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Foot in the Door (FITD)
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Person gets target to agree to a small request.
Then asks someone for larger request Effects kind of person who helps someone out |
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Door in the Face (DITF)
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Opposite of FITD
Person tries to get a target to comply with a huge request then attempts to get the target to comply with a significantly smaller request |
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Facts about FITD/DITF
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Both have demonstrated higher compliance rates than one-step techniques
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Limiting Influence Technique Conditions
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Size
FITD- Initial request must be large enough to induce commit Foot has to be big enough to keep door open DITF- Initial request must be large enough to ensure rejection but not absurd Time |
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Defining Emotion (Book)
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Intense reaction to an event that involves interpreting the meaning of the event, becoming physiologically aroused, labeling the experience as emotional, attempting to mange our reaction, and communicating this reaction in the form of emo displays
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Five Features of Emotion
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Reactive- Triggered by perception of outside events
Physiological Arousal Arousal of Emotion Constrained by norms Reflected by verbal/non-verbal displays |
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Emotion Contagion
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Experience of the same emotion spreads from one person to others
EX. Telling family about job and positivity spreads |
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Feelings
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Short term emotional reactions to events that generate only limited arousal
Small Emotion No management of feelings |
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Moods
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Low intensity states
Not caused by specific events Last longer than feelings/emotions good mood = positive impressions of others |
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Six Emotions and High Intensity Counterpart
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Surprise- Amazement
Joy- Ecstasy Disgust- Loathing Anger- Rage Fear- Terror Sadness- Grief |
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Blended Emotions
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An event may trigger two or more primary emotions simultaneously
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Conflicting Emotions
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Teaching son karate move, who perfects it on his younger brother.
Joy because his son is improving in karate Anger because the brother shouldn't be hitting each other |
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Forces Shaping Emotion
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Culture- Display rules (China v Mexico
Gender- Across cultures women report more sadness fear shame and guilt then men Men= anger and hostility Personality- High Extroversion vs. High neuroticism |
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Rational Emotive Behavior Theory
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Recall when you were upset
Identify irrational beliefs about self Consider change in (-) outcomes Critically challenge beliefs Identify more accurate beliefs about self and others |
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Emotional Intelligence
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The broader ability to interpret your own and others' emotions accurately and to use this information to manage emotions, communicate them, and solve problems
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Emotion Management
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Involves attempts to influence which emotions you have, when you have them, and how you experience and express them
Most important for effective IPC |
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Encounter Avoidance
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Involves staying away from people places or activities that will provoke emotions that you don't want to experience
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Encounter Structuring
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Intentionally avoiding specific topics that you know will provoke unwanted emotion during encounters with others
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Attention Focus
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Intentionally devoting your attention only to aspects of an event or encounter that you know will not provoke an undesired emotion
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Deactivation
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Systematically desensitizing yourself to emotional experience
Can lead to depression |
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Reappraisal
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Actively changing how you think about the meaning of emotion-eliciting situations so that their emotional impact is changed
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Asychronicity
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We don't interact in real time but instead exchange messages that can be read at any time
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Invisibility
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Without wharing a physical context with the people whom we're communicating
Feel distant from the consequences of our messages |
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Catharsis
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Openly expressing your emotions enables you to purge them
Venting can boost anger |
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Jefferson Strategy
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Counting to 10 or 100 before speaking or acting when already angered
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Interpersonal Competence
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Consistently communicating in ways that meet three criteria:
Appropriateness- Follow norms Effectiveness-Achieve goals Ethics-Treats people fairly |
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Communication Skills
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Repeatable goal-directed behaviors and behavioral patterns that you routinely practice in your interpersonal encounters and relationships
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Appropriateness
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The degree to which your communication matches situational relational and cultural expectations regarding how people should communicate
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High Self Monitors
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People who are highly sensitive to appropriateness and adapt their communication accordingly
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Low Self Monitors
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Not sensitive to appropriateness. Believe that people should communicate the same way regardless of the situation.
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Effectiveness
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Ability to use communication to accomplish interpersonal goals:
Self Presentation Instrumental Relational |
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Ethics
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Communication decisions driven by a set of standards regarding moral behavior.
Able to be Appropriate and Effective but not Ethical |
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Three Kinds of Messages
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Expressive
Conventional Rhetorical |
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Expressive
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One purpose: to convey what you think and feel so that other know exactly what you think and feel.
"How's it going" |
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Conventional
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Emphasize the achievement of instrumental goals in a situation.
"Everyone is expecting me as group leader to get this project done" |
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Rhetorical
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Signal attempt to answer the question "how can I best talk about this situation so that the problems we're facing are solved."
Blend all three ingredients of COM Competence |
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Four Characteristics of Rhetorical Messages
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Address Situation in neutral and non-judgemental ways
Express empathy Offer specific workable solutions Open doors to negotiation |
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Online Disinhibition
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People sharing personal information more openly and directly during online interactions
Invisible to others online |
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Flaming
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Inappropriate aggressive messages that people typically wouldn't convey face to face
Incompetent Communication |
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Intercultural Competence
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The ability to communicate appropriately, effectively, and ethically with people from diverse backgrounds
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World Mindedness
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Demonstrate acceptance and respect toward other cultures' beliefs, values, and customs
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Ethnocentrism
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Belief that one's own cultural beliefs, attitudes, values and practices are superior to those of others
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Attributional Complexity
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Other people's behaviors have multiple and complicated causes
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Communication Apprehension
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Fear or anxiety associated with real or anticipated communication with another person or persons
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Communication Plan
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Mental maps that describe exactly how communication encounters will unfold
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Plan Actions
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The moves you think you'll perform in an encounter that causes you anxiety
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Plan Contingencies
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The messages you think your communication partner or partners will say during the encounter and how you will respond
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Shyness
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Tendency to be timid and reserved and to talk less when in the presence of others
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Loneliness
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Feelings of social isolation and lack of companionship
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Defensive Communication
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Incompetent messages delivered in response to suggestions, criticism or perceived slights
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Dogmatic Messages
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A person dismisses suggestions for improvements or Constructive Crit. refuses to consider views and continues to believe that his or her behaviors are acceptable
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Superiority Messages
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The speaker suggests that he or she possesses special knowledge ability or status far beyond that of the other IND.
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Indifference Messages
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A person implies that the suggestion or criticism being offered is irrelevant or unimportant
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Control Messages
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A person seeks to squelch criticism by controlling the other individual or the encounter
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Verbal Aggression
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The tendency to attack others' self-concepts rather than their positions on topics of conversation
Denigrate others' character abilities or physical appearance rather than constructively discussing different points of view. |
