Com 150 Chapter 9

Front 1

Conversation

Back 1

when two or three people exchange messages

Front 2

Interpersonal Communication

Back 2

different from conversation because it is more personal and initmate

Front 3

Stages in Conversation Process

Back 3

opening, feedforward, business, feedback, closing

Front 4

Opening

Back 4

greeting (verbal and nonverbal)

Front 5

Feedforward

Back 5

idea of what will the conversation focus on

Front 6

Business

Back 6

substance or focus on the conversation

Front 7

Feedback

Back 7

reflect on business

Front 8

closing

Back 8

good bye

Front 9

leave-taking cues

Back 9

verbal and nonverbal signals of a desire to end a conversation

Front 10

conversational management

Back 10

roles of speaker and listener are exchanged throughout the interaction

Front 11

conversational turns

Back 11

the changing (or maintaining) of the speaker or listener role during the conversation

Front 12

turn-maintaining cues

Back 12

designed to enable a person to maintain the role of speaker

Front 13

Turn-yielding cues

Back 13

tell the listener that the speaker is finished and wishes to exchange the role of speaker for the role of listener

Front 14

Turn-requesting cues

Back 14

let the speaker know that you would like to say something and take a turn as speaker

Front 15

Turn-denying cues

Back 15

indicate your reluctance to assume the role of speaker

Front 16

Backchanneling Cues

Back 16

communicate various types of information back to the speaker without assuming the role of the speaker

Front 17

disclaimer

Back 17

statement that aims to ensure that your message will be understood and will not reflect negativity on you.

Front 18

hedging

Back 18

helps you to separate yourself from the message so that if your listeners reject the message, they won't reject you

Front 19

credentialing

Back 19

argues that you should not be disqualified for saying what you're about to say

Front 20

Sin licenses

Back 20

ask listeners for permission to deviate in some way form some normally accepted convention

Front 21

cognitive disclaimers

Back 21

help you make the case that you're in full possession of your faculties

Front 22

appeal for the suspension of judgment

Back 22

ask listeners to hear you out before making a judgment

Front 23

excuses

Back 23

explanations or actions that lessen the negative implications of an actor's performance, thereby maintaining a positive image for oneself and others

Front 24

i didn't do it excuse

Back 24

you claim not have done the behavior of which you're accused

Front 25

it wasn't so bad excuse

Back 25

you claim that the behavior was not really so bad,certainly not as bad as others may at first think

Front 26

Yes, but...excuse

Back 26

you claim that extenuating circumstances accounted for the behavior

Front 27

5 steps for an effective excuse

Back 27

1. i see 2. i did it 3. i'm sorry 4. forgive me 5. i'll do better

Front 28

metaskills

Back 28

skills for regulating more specific skills

Front 29

mindfulness

Back 29

state of awareness in which you're conscious of your reason for thinking or behaving; its opposite, mindlessness, is a lack of conscious awareness of what or how you're thinking

Front 30

flexiblity

Back 30

the ability to adjust communication strategies on the basis of the unique situation

Front 31

cultural sensitivity

Back 31

an attitude an way of behaving in which you're aware of and acknowledge cultural differences

Front 32

metacommunications

Back 32

is communication that refers to other communications; it's communication about communication

Front 33

Openness

Back 33

your willingness to self-disclose

Front 34

I-messages

Back 34

explaining it from my point of view and how it makes me feel

Front 35

you-messages

Back 35

explaining how you make me feel and how i'm affected by you

Front 36

empathy

Back 36

an ability to feel what another person feels from that person's point of view without losing your own identity

Front 37

positiveness

Back 37

interpersonal communication involves the use of positive rather than negative messages

Front 38

immediacy

Back 38

quality of interpersonal effectiveness that creates a sense of togetherness, or oneness between speaker and listener

Front 39

interaction management

Back 39

skills are the techniques and strategies by which you regulate and carry on an interpersonal interaction

Front 40

expressiveness

Back 40

the skill of communicating genuine involvement; it includes abilities such as taking responsibility for your thought and feelings, encouraging expressiveness or openness in others, and providing appropriate feedback