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40 Cards in this Set

  • Front
  • Back
a collection of people who interact verbally & non verbally, occupy certain roles with respect for one another & work together to accomplish a common goal
5-7 people work best, task oriented groups smallest # of people capable of handling task
size of group
motivation for existing, the end state desired
pattern of message flow
pattern of communication
emotional atmosphere
1. supportiveness 2. participative decision making 3. trust 4. openness & candor 5. high performance goals
Charles Reddings effective climate
-facilitates polling resources
-increases motivation
-identify errors easier
-decisions better recieved
-provides rewards
advantages of groups
-promotes laziness
-conflicting personal & group goals
-domination of few
-stubborness leads to deadlock
-riskier decisions made
-takes longer to reach decisions
disadvantages of groups
able & willing to communicate with most or all group members
central position
relate to only one or at most a few
peripheral position
nonfunctional bejaviors, prevent effective group: blocking, aggression, recognition seeking, withdrawing, dominating, joking, self confessing, & help seeking
self serving roles
help group realize goals: initiating, info seeking, opinion seeking, info giving, opinion giving, clarifying, coordinating, evaluating, consensus testing
task oriented roles
help group run smoothly: encouraging, gate keeping, harmonizing, compromising, standard setting
maintenance -oriented roles
ability to influence others and achieve goals
a group is stronger than any individual alone
any one person in the group can affect everyone positively or negitively, all group members depend on eachother
collective belief among members that they can be effective
the members work togehter to achieve obectives and goals pool resorces and coordinate efforts to obtain common goals
cooperative goal structure
members do not share resources, uncoordinated efforts, work to hinder one another's efforts to obtain goal
competitive goal structure
defensive climate
-problem orientation
supportive climate
extreme way of avoiding conflict
extent person wants to attain personal goals
Blake & Moulton's conflict Grid horizontal scale
extent person is concerned for others
Blake & Moulton's conflict grid vertical scale
neutrality is maintained at all costs, withdrawl form dealing with conflict
Blake & Moulton's conflict grid 1.1
compormise, bargaining & middle ground positions accepted so no one wins, workable rather than best solution
Blake and Moulton's Conflict Grid 5.5
valid problem solving takes place, emotions, reservations, & doubts are examined & worked through
Blake and Moulton's Conflict Grid 9.9
disagreements are smoothed over or ignored, maintained peaceful co-existance
Blake and Moulton's Conflict Grid 1.9
conflict is suppressed through authority
Blake and Moulton's Conflict Grid 9.1
exchange of information between individuals who are unalike culturally
Intercultural communication
system of shared beliefs, values, customs, behaviors, & artifacts that the members of a society use to cope with one another & with their world
a group whose beliefs or behaviors distinguish it from the larger culture of which it is a part & shares similarities with
specialized languages used bu co-cultures to facilitate effective communication & to distiguish group members from non members
specialized language of disreputable underground co-cultures
specialized language of non-professional non criminal groups
technical language of a particular trade, profession, or group
derived from cant & argot consists of widely used terms to dominant culture but not acceptable in formal writing & speaking
belief that your group or culture is superior to other groups or cultures
belief that another culture should be judged by its context rather than measured against own culture
cultural relativism
generalization about some group of people that oversimplifies their culture