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28 Cards in this Set
- Front
- Back
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Communication is linked to ___________
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Physical well-being
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What do you gain through communication?
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A definition of self, sense of identity
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List 10 most frequent cited skills of effective managers
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1.Oral Communication
2. Managing time and stress 3. Managing individual decisions 4. Rcognizing, Defining, and solving problems 5. Motivating and influencing others 6. Delagating 7. Setting goals and visions 8. Self awareness 9. Team Building 10. Managing Conflict |
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Define Communication
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sharing of experience, shared directly or indirectly, process of creating a meaning between two or more people
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Define Messages
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from a sender and receiver, may be verbal or nonverbal, and they may be intentional or unintentional
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4 Types of Messages
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1. Intentional Verbal
2. Intentional Nonverbal 3. Unintentional verbal 4. Unintentional nonverbal |
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Define Verbal Messages
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any type of of spoken communication that uses one or more words
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Define Nonverbal Message
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includes all nonverbal aspects of our behavior:facial, posture, tone of voice, hand movements, manner of dress, all messages we transmit without words or over and above words we use
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Interference
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Also called NOISE, anything that distorts the information transmitted to the receiver or distracts him or her from receiving it
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Technical Interference
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refers to the factors that cause the receiver to perceive distortion in the intended information or stimili
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Semantic Interference
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when receiver does not attribute the same meaning to the signal that the sender does
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Feedback
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return to you of behavior you have generated
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Communication Context
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consists of communicators, kind or amount of interference, message transmission, and its complexity
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Intercultural Communication
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communication between members of different cultures
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Culture
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a way of life developed and shared by a group of people and passed down from generation to generation
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Interview
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communication transaction that emphasizes questions and answers
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Small Group Communication
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the process by which 3 or more members of a group exchange verbal and nonverbal messages in an attempt to influence one another
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Organizational Communication
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the flow of messages within a network of interdependent relationships
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Medicated Communication
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source of a message communicates through some print or electronic medium
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What are the 4 rules of Effective Communication?
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1. Make it clear
2. Say what you mean 3. Avoid acronyms and abbreviations 4. Ger to the lowerst common denominator |
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A thing to know....
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Action is not necessarily required or needed with every form of communication
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Selective Attention
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the ability to process certain of the stimuli available to us while filtering out othes
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2 kinds of Filters
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Perceptual and Psychological
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Perceptual Filters
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physiological limitations that are built into human beings and cannot be reversed
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Psychological Sets
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our expectencies or predispositions to respond, afect our percetion of other people
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Phsychological Sets
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out expectations or predispositions to respond
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Muller-Lyer Illusion
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an illusion in visual perception that Western peoples are particularly likely to experience and one to which certain non-Western peoples are much less suspcetible Ex: which line was longer?
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Perception is an active process, what actions are part of this process?
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You selectively perceive, organize, and interpret
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