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20 Cards in this Set

  • Front
  • Back
a complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering
a physiological activity that occurs when sound waves hit our is a passive process
a concept from Buddhism that refers to being fully present in the moment...the first step in listening and the foundation for all others
the subjective process of organizing and making sense of perceptions
symbolizing your interest in what is being said with observable feedback to speakers during interaction
the process of recalling what you have heard
message overload
occurs when we receive more messages then we can interpret, evaluate, and can interfere with with effective listening
message complexity
exists when a message is full of detailed information or involves intricate reasoning..can interfere with effective listening
environmental distractions
occurences in communication situations that interfere with listening
pretending to listen
hogging the stage by continuously focusing communication on ourselves instead of the person who is talking
selective listening
focusing on only selected parts of communication...choosing what we want to hear
defensive listening
perceiving personal attacks, criticisms, or histile undertones in communication when none is intended
listening carefully for the purpose of attacking a speaker
literal listening
listening only to the content level of meaning and ignoring the relationship level of meaning
informational listening
listening to understand information and ideas
critical listening
listening to analyze and evaluate the content of communication or the person speaking
relationship listening
listening to support another person or understand how another person thinks, feels, or perceives some situation, event, or other phenomenon
minimal encouragers
communication that gently invites another person to elaborate by expressing interest in hearing more
a method of clarifying anothers meaning by reflecting our intnerpretations of their communication to them