Com 100-Ch. 6-Listening And Responding To Others

Front 1

listening

Back 1

a complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering

Front 2

Hearing

Back 2

a physiological activity that occurs when sound waves hit our eardrums..it is a passive process

Front 3

mindfulness

Back 3

a concept from Buddhism that refers to being fully present in the moment...the first step in listening and the foundation for all others

Front 4

interpretation

Back 4

the subjective process of organizing and making sense of perceptions

Front 5

responding

Back 5

symbolizing your interest in what is being said with observable feedback to speakers during interaction

Front 6

remembering

Back 6

the process of recalling what you have heard

Front 7

message overload

Back 7

occurs when we receive more messages then we can interpret, evaluate, and remember...it can interfere with with effective listening

Front 8

message complexity

Back 8

exists when a message is full of detailed information or involves intricate reasoning..can interfere with effective listening

Front 9

environmental distractions

Back 9

occurences in communication situations that interfere with listening

Front 10

pseudolistening

Back 10

pretending to listen

Front 11

monopolizing

Back 11

hogging the stage by continuously focusing communication on ourselves instead of the person who is talking

Front 12

selective listening

Back 12

focusing on only selected parts of communication...choosing what we want to hear

Front 13

defensive listening

Back 13

perceiving personal attacks, criticisms, or histile undertones in communication when none is intended

Front 14

ambushing

Back 14

listening carefully for the purpose of attacking a speaker

Front 15

literal listening

Back 15

listening only to the content level of meaning and ignoring the relationship level of meaning

Front 16

informational listening

Back 16

listening to understand information and ideas

Front 17

critical listening

Back 17

listening to analyze and evaluate the content of communication or the person speaking

Front 18

relationship listening

Back 18

listening to support another person or understand how another person thinks, feels, or perceives some situation, event, or other phenomenon

Front 19

minimal encouragers

Back 19

communication that gently invites another person to elaborate by expressing interest in hearing more

Front 20

paraphrasing

Back 20

a method of clarifying anothers meaning by reflecting our intnerpretations of their communication to them