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20 Cards in this Set

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quantitative research
gather information in numerical form (surveys, statistics, experiments, etc..)
qualitative research
nonnumerical knowledge about the character of information...techniques used to understand the character of experience...how people perceive and make sense of communication
critical research
identify and challenge communication practices that oppress, marginalize, or otherwise harm individuals and social groups
communication
systematic process in which people interact with and through symbols to create/interpret meanings
process
something that is ongoing and continuously in motion for which it is difficult to identify beginnings and endings
system
a group of interrelated elements that affect one another
symbol
arbitrary, ambiguous, and abstract representations
meaning
the significance we bestow on a phenomenon-what it signifies to us
content level of meaning
the literal information in a message
relationship level of meaning
expressses the relationship between communicators
noise
anything that interferes with the intended meaning of communication (sounds as well as pyschological)
feedback
response to a message that may be verbal or nonverbal
intrapersonal
communication with ourselves...self talk
interpersonal
deals with communication between people, usually in close relationships such as friendship and romance
fantasy theme
ideas that spin out in a group and capture it's social or task themes
organizational culture
understandings about identity and codes of thought and action that members of an organization share
ethics
branch of philosophy that deals with the goodness or rightness of particular actions
perceptions
an active process of selecting, organizing, and interpreting people, objects, events, situations, ad activities
communication climate
the overall feeling or emotional mood between people
listening
a complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering