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7 Cards in this Set
- Front
- Back
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Affirm
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If the client needs to build on what's working.
What is working? How can we build on this strength? That excited me because.... It is amazing to see this work because.. Your data shows that___ is working. How can we build on that success? What contributed to that success? |
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Expand
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If client needs to imagine new possibilities and potential future States. Could I suggest a wild idea? Can we push this thinking further? What if? How can we look at this differently? What other options do we have? If you could let go of your current constraints, what would be your vision? What would success look like for you? What is driving your decision? What assumptions are we making?
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Inquire
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If the client needs to understand root causes and develop new insights. What problem are we trying to solve? What is the root cause? Why is this happening? How are you feeling about this? What causing you to feel that way? If you could do it again, what would you do differently? What needs to happen to reach out goals?
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Confront
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If a client needs to let go of an ineffective way of working. Here's a disconnect I see. You have identified___ as something you care about, however I see. We have spent some time talking about this concern before, what is keeping you from acting on that? Data shows that__is not having the impact you intend. What needs to change to ensure that?
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Synthesize
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If the client needs to organize and clarify ideas. So what I hear you saying is... It seems like we can organize our ideas into three categories. Let me make sure I've captured our conversation. I'm hearing___. Is that correct.
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Consult
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If the client needs a recommendation, information, or knowledge. Here's a possible approach. Research says... Our experience with successful Schools... My experience tells me...
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Close and create accountability
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Questions to debrief and establish next steps. What is your understanding of the next steps?what will you do first? Who's doing what? What will success look like when we meet next week? Out of everything we discussed, what the one thing you can commit to? What worked about this meeting? What didn't? How can I serve you better?
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