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13 Cards in this Set

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Define “Knowledge Management”.
Is defined as the integration of people and processes, enabled by technology that facilitate the exchange of operationally relevant information and expertise to increase organizational performance.
Explain Tacit and Explicit Knowledge
Tacit Knowledge:
Is the knowledge in people's heads. It is knowledge gathered through experience. Tacit Knowledge flows slowly through the organization, often person to person through interaction and shared experience.

Explicit Knowledge:
Is knowledge that is documented, and can be shared with others. Explicit Knowledge flows quickly through the organization, often via networks and web portals.
Define a Community of Practice? Define a Community of Interest?
Communities of Practice (CoP):
Designated networks of people sharing information and knowledge. The members share, collaborate, and learn from one another.

Community of Interest (CoI):
Are communities of people who share a common interest or passion, such as Navy Enlisted Ratings, or the various Officer Designations.
Describe the benefits of a Community of Practice.
There is an increase in the number of "apprentices" mentored by colleagues. There is an increase in the number of problems solved.
Describe two ways to capture/share corporate knowledge?
Ad-hoc sessions
Roadmap to generating new knowledge (brainstorming)
Learning history
Interviews
Action learning
Learning from others
Guest Speakers
System thinking
Explain the relationship between Knowledge Management and Information Technology?
-Knowledge Management:
Is the practice of transferring, storing, identifying, and sharing knowledge.

-Information Technology:
Refers to the way we gather and store information. It is the "supply" side of knowledge.
Define the following terms commonly used by Knowledge Management Professionals:
-Knowledge sharing is an activity through which knowledge (i.e. information, skills, or expertise) is exchanged among people, friends, or members of a family, a community (e.g. Wikipedia) or an organization.

-Knowledge transfer in the fields of organizational development and organizational learning is the practical problem of transferring knowledge from one part of the organization to another

-Business rules or business rulesets describe the operations, definitions and constraints that apply to an organization in achieving its goals.

-Best practices asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome that any other technique, method, process, etc.

-A metric is a standard unit of measure, such as mile or second, or more generally, a system of parameters,
One of NETPDTC’s functions in Personnel Qualification Standards (PQS) is to publish an annual list of what type of information?
Annually issue a master list of PQS and PQS Model Managers.
What is the function of PQS?
To ensure that personnel have the required competency before performing specific duties.
In formal training courses where PQS lines may be signed, what procedure is followed to inform a receiving command which line items have been completed and signed?
Inform each trainee’s gaining command which PQS line items were covered by course graduates by entering this information in the graduates service record.
What are the rules for handling classified student notes?
Classified school notes shall be collected prior to graduation and not forwarded to receiving commands immediately.
What are the procedures for the disposition of school notes that are not reusable?
Destroyed in accordance with OPNAVINST 5510.1
Are there any exceptions to the "no forwarding" policy?
Yes, on a case-by-case basis, notes may be forwarded to the command not the individual.