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10 Cards in this Set
- Front
- Back
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True/False: You can make effective observations without communicating
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true
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True/False: Even if no one speaks, communication occurs when two or more people are together.
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true
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True/False: Telling a resident what you are going to do before you do it is not a good idea because it arouses fear.
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false
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Body language means:
a. writing on your body b. communicating by sign language c. communication by posture and facial expression d. writing |
c. communication by posture and facial expression
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True/False: The need for a warm, caring touch decreases with age.
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false
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True/False: A resident may be able to hear even when in a deep comatose state
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true
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True/False: Your body language should be consistent with what you are saying
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true
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Mr. Brown is hard of hearing. How should the nursing assistant communicate with him?
a. speak in a higher pitched voice b. shout into Mr. Brown's ear c. stand directly in front of Mr. Brown so he can see you speak d. whisper |
c. stand directly in front of Mr. Brown so he can see you speak
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When a resident becomes demanding and irritable, you should:
a. Express your anger b. Scold the resident c. Become defensive d. Listen and respond appropriately |
d. Listen and respond appropriately
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True/False: Complaints form residents should be taken seriously and investigated to determine if they're valid.
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true
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