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18 Cards in this Set
- Front
- Back
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Communication Apprehension
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a person's level of fear with expected or anticipated communication
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Traitlike CA
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an enduring, personality-type orientation toward a given mode of communication across a wide variety of contexts.
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Context-Based CA
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being fearful or anxious about communicating in one specific type of context.
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Audience-Based CA
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concerned with communicating with a given group or individual across time.
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Situational CA
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experienced with only a single individual or situation.
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What is a Cause for Traitlike CA?
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heredity
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What are the causes for Situational CA?
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novelty, formality, subordinate status, conspicuousness, unfamiliarity, dissimilarity, and degree of attention from others.
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What are the internal effects of CA?
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discomfort/ emotional arousal- can be positive or negative
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What are the external effects of CA?
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avoidance, withdrawal, disruption, over-communication
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What are the 3 theories of why people experience fear about communicating?
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•Excessive activation
•Inappropriate cognitive processing •Inadequate communication skills |
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Excessive Activation
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occurs when the normal increase in activation in anticipation of a performance continues beyond the point where an individual is able to control it.
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Inappropriate cognitive processing
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depends on the way activation is interpreted
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Inadequate communication skills
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person feels that they do not know how to communicate effectively.
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What are the 4 treatment approaches to handling CA?
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Systematic Desensitization, Cognitive Restructuring, Skills Training, Visualization
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Systematic Desensitization
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Behavior Therapy
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Cogntive Restructuring
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Reframing / Rethinking/ Mind Shaping
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Skills Training
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Practicing through Workshops, Classes, Coaches
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Visualization
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Mentally Succeeding
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