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CMP Terms III

Cmp Terms Iii

by mjr37, Oct. 2009

Subjects: cmp

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396 Cards in this Set

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	CIF&E	Cost, Insurance, Freight, and Exchange. A pricing term indicating that these costs are included in the quoted price.
	Cioppino	An Italian fish stew made from tomatoes, white wine, and clams, shrimp, crab, calamari, swordfish, fresh basil and garnished with a garlic crouton.
	Circle Trip	A journey with stopovers that returns to the point of departure without retracting its route.
	Circline	Circular fluorescent fixture.
	CITE	Certified Incentive Travel Executive. A designation offered by the Society of Incentive & Travel Executives (SITE).
	City Central	Association of American Federation of Labor - Congress of Industrial Organizations (AFL-CIO) local unions in a city or metropolitan area.
	City Guide	A freelance guide who comes aboard a motorcoach to give an informed overview of the city or attraction to be toured.
	City Tour	A sightseeing trip through a city, usually lasting a half-day or full day, during which a guide points out that city’s highlights. See TOUR.
	Citywide Event	An event that requires the use of a convention center or event complex, as well as multiple hotels in the host city.
	Clamp-On Fixture	Electrical fixture with C-clamp device for attaching to display.
	Clamp-On Lights	A light fixture that has a clamping device that allows it to attach to a wall or pole. They are 150 watts to 250 watts.
	Classification	Commodity tariff used to classify shipments. Shipments are evaluated by their density, sensitivity, packaging and other criteria. Rates are assessed on a shipment after a commodity classification is established.
	Classroom Set-Up	Seating arrangement in which rows of tables with chairs face the front of a room and each person has a space for writing. Also Called SCHOOLROOM SET-UP.
	Classroom Table	Rectangular table, often narrower than regular tables and 30-inches high. Can be 6' or 8' long and 18- or 24-inches wide.
	Clause	A detailed section of a contract pertaining to a specific issue.
	Clean Bill of Lading	A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition, without damages or other irregularities. See FOUL BILL OF LADING.
	Clean Draft	A draft to which no documents have been attached.
	Clear Date/Time	Generally the last point in time at which an exhibitor-appointed carrier must be in line or at the dock in order to be loaded after the close of the show.
	Clearance	Clear space between the passing object and sides or roof of a passageway.
	Cleats	Wood strips on sides of shipping container for sliding and handling purposes. Also wood strips on a structure for attaching another fixture or structure.
	Climate Neutral	Climate Neutral products or services reduce and offset the greenhouse gases generated at each stage of their life-cycle on a cradle-to-cradle basis: the sourcing of their materials, their manufacturing or production, their distribution, use, and ultimate end-of-life disposition.
	Clinic	Workshop-type educational experience where participants learn by doing.
	Clogged Head	Buildup of oxide on the video recorder head causing noise, breakup, or loss of picture.
	Closed	See FULL HOUSE.
	Closed Circuit Video	A video distribution system which limits reception of an image to those receivers which are directly connected to the origination point by coaxial cable or microwave link.
	Closed-End	(Incentive travel) Number of winners are limited by a predetermined amount.
	Closing Ceremony	Final activities at an event which occur during the closing/last session.
	Closing Session	The final session of an event in which the subjects which have been discussed are summarized and possible conclusions reached and announced.
	Cluster	1) Enclosed lights used to illuminate the top of film and stage sets. 2) Group of speakers mounted in auditoriums, arenas, and theaters.
	CMAA	Club Managers Association of America.
	CMP	1) Certified Meeting Professional. 2) Complete Meeting Package at conference centers; includes lodging, all food and beverage, support services, including audio visual equipment, room rental, etc.
	Coach	1) Individual who helps develop presentation skills. 2) Class of airline service.
	Coach Fare	Economy airline fare.
	Coat Rack	Frame to hold wearing apparel, usually on hangers. See GARMENT RACK. See Also Costumer.
	Coated Stock	Paper manufactured with coatings of clay or other materials to give the base paper a smooth, often glossy, surface.
	Coaxial Cable	Cable used to transmit audio and television signals.
	Cobra Head Extension Cord	A two-wire extension cord that has the capability of having two of more items plugged into the end. These cords are not allowed in some convention facilities (e.g. Las Vegas) due to the possible overload and tripping of breakers. They are also considered a fire hazard.
	Cocktail Attire	Men should wear nothing less formal than a blazer and slacks; for women, dressy pantsuits or short, dressier dresses.
	Cocktail Table	Small round table, 15- 30 inches in diameter (38-76 centimeters) used for cocktail type parties. Also Called CABARET TABLE. See Also TUXEDO TABLE.
	COD	Cash on Delivery, Collection on Delivery.
	CODEC	Compression/Decompression or Coder/Decoder. Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio, and data signals for transmission and decompress or decode the signal at the other end of the transmission.
	Coeur	(coor) Heart (e.g. 'hearts of lettuce' ).
	Coffee Break	See BREAK. See Also ENERGY BREAK, REFRESHMENT BREAK.
	Cold Call	Sales call made without an appointment.
	Collaborative Tools	Email, bulletin boards, live chat, instant messaging and other technologies that allow participants to communicate electronically with other participants.
	Collateral	Assets that can be pledged to guarantee a loan. The promotional material used by the salespeople to support or corroborate the features and benefits of the item being sold.
	Collection and Consolidation Service	Service performed for a shipper in which a number of LTL shipments are picked up or received and forwarded as one truckload shipment.
	Collective Agreement	Written agreement between an employer and a union specifying the terms and conditions of employment for workers, the status of the union, and the procedure for settling disputes arising during the contract term. See UNION CONTRACT.
	Collective Bargaining	The process of negotiation between an employer or employers and an employee organization, union or unions to reach agreement on the terms and conditions of employment for a specified period.
	Colloquium	An informal meeting for the purpose of discussion; usually of an academic or research nature and in order to ascertain areas of mutual interest through exchange of ideas. Conducted as and when convenient, but with little regularity.
	Co-Location	To hold two related events at the same time and in the same place.
	Color Key Proof	Proof copy for approval of color positioning.
	Color Separation	See FOUR-COLOR SEPARATION.
	Column	A pillar in a facility which supports the roof or other structures. Usually refers to pillars in function space and exhibition halls and is typically denoted on floor plan as a solid square.
	Combo	Small group of musicians such as a small jazz or dance band.
	Commando Cloth	A woven fabric with a nap, similar to Duvetyne, but heavier, completely light blocking and with a coarser nap. A substitute for velour, most often used for masking drapes. See DUVETYNE.
	Commercial Invoice	An itemized statement furnished to a purchaser by a seller and usually specifying the price of goods or services and the terms of sale.
	Commission	A payment to a sales representative for meeting or exceeding a sales revenue goal. Or a payment made to an individual or organization for bringing business to another individual or organization.
	Commissionable Rate Commitment	A contract in which the room rate to be charged to attendees includes a commission to be paid to either the sponsoring group or a third party such as a travel agent or independent event planning or site selection organization.
	Commitment	Agreement between buyer and seller to purchase/sell the particular product. See CONTRACT. See Also LETTER OF AGREEMENT.
	Committee	A group of people appointed for a specific purpose.
	Committee of Honor	Committee of individuals eminent in the related field whose names are lent to an event by way of endorsement.
	Common Carrier	Transportation company which handles crated materials; an agency or business that is available to the public for transportation of persons, goods, or messages; usually referring to freight transportation on regularly scheduled trucks or airplanes.
	Communication Center	Area in a venue for telephone, fax, Internet, telex or teleconferencing facilities.
	Commuter Airline	Airline connecting small communities with large airports.
	Compensation	1) Payment for a thing of value tendered or a service rendered, usually refers to base salary plus benefits, bonus and/or commission. 2) Something, usually in the form of a monetary payment, that makes up for a loss.
	Complete Meeting Package	An all-inclusive plan offered by conference centers; includes lodging, all meals and support services.
	Complimentary	Comp. Service, space or item provided at no charge.
	Complimentary Ratio	The number of rooms provided at no cost based on the number of occupied rooms.
	Complimentary Registration	Waiver of registration fees.
	Complimentary Room	A sleeping room or function room provided to an individual or organization at no cost. See COMPLIMENTARY RATIO.
	Comprehensive Layout	Artist’s precise rendering of proposed piece showing paper and color selection, size and placement of type, illustrations and photographs.
	Computer Card	See REGISTRATION CARD KEY.
	Computer Data Projection	The projection of a computer signal from a personal computer, laptop or other computer device onto a screen from a LCD or equivalent projector for viewing by audience.
	Computer-Based Training	CBT. Any instructional event that can be accessed by a stand alone computer - usually CD-ROM based.
	Computerized Registration	Automated registration records.
	Con Carne	With meat, (e.g. 'chili con carne').
	Concert Rider	See RIDER.
	Concessions	1) Merchandise or refreshments sold on site, to individuals, in conjunction with an event. 2) Contractual agreement where one party provides something of value to the other party in exchange for something else, pending certain conditions.
	Concierge	1) Facility staff which provides special services such as tickets to local events, transportation, and tour arrangements. 2) Designated area in facility providing special amenities and services to guests.
	Conclave	Gathering of a group with shared or special interests.
	Concurrent Sessions	Multiple sessions scheduled at the same time. Programs on different themes or subjects offered simultaneously.
	Condensed Type	Narrow or slender type permitting greater number of characters per line.
	Conference	1) Participatory meeting designed for discussion, fact-finding, problem solving and consultation. 2) An event used by any organization to meet and exchange views, convey a message, open a debate or give publicity to some area of opinion on a specific issue. No tradition, continuity or periodicity is required to convene a conference. Although not generally limited in time, conferences are usually of short duration with specific objectives. Conferences are generally on a smaller scale than congresses. See CONGRESS. See Also CONVENTION.
	Conference Call	Telephone or video connection between three or more persons.
	Conference Center	A facility that provides a dedicated environment for events, especially small events. May be certified by the International Association of Conference Centers.
	Conference Handbook	A manual which provides information about a conference. Contents would include descriptions of programs, information on participants, agendas, schedules of events, speaker notes, and logistical information.
	Conference Officer/Organizer	Title generally conferred upon the chief administrator of the entire event.
	Conference Pack/Kit	Generally a comprehensive collection of conference documentation and/or event materials within a bag, binder, envelope or folder. Also called information kit. See REGISTRATION KIT. Also CALLED REGISTRATION PACKET.
	Conference Papers	Abstracts of lectures to be presented during a conference compiled in the book of abstracts. See ABSTRACT. See Also CALL FOR PAPERS.
	Conference Reminder	An email, bulk fax, or bulk mail broadcast that provides attendees and prospects with the latest news and information about an upcoming event. Such reminders are usually distributed on an opt-in basis. See EMAIL ALERT.
	Conference Report	An official summary of conference events.
	Conference Service Coordinator	Primary contact person assigned to an event in a convention center.
	Conference Set-Up	Seating arrangement in which rectangular or oval tables are set up with chairs placed around all sides. It is often confused with Hollow Square Set-up. The preferred industry term is BOARDROOM SET-UP.
	Configuration	1) Arrangement of seats within an aircraft. See PITCH. 2) The layout of tables, chairs and other equipment in a function room. See FLOOR PLAN. 3) Sleeping berth in a day/night compartment on a European train.
	Confirmation	Oral or written agreement by a facility to accept a request for accommodation; to be binding the agreement must state the intent of the parties, the particular date, the rate, type of accommodations, and the number to be accommodated; oral agreement may require a credit card number. See CONFIRMED RESERVATION.
	Confirmation Letter	Letter to speakers, acknowledging that a commitment has been made between the speaker and the organization, outlining information about the event.
	Confirmation Number	Proof of Registration, i.e., a reservation number that will be accepted by the hotel holding the room.
	Confirmed Letter of Credit	A letter of credit, issued by a foreign bank, whose validity has been confirmed by an American bank. An exporter whose payment terms are a confirmed letter of credit is assured of payment even if the foreign buyer or the foreign bank defaults. See LETTER OF CREDIT.
	Confirmed Reservation	Oral or written agreement by a facility to accept a request for an accommodation; to be binding the agreement must state the intent of the parties, the particular date, the rate, type of accommodations, and the number to be accommodated; oral agreement may require guest credit card number. See CONFIRMATION.
	Conflict of Interest Statement	Written document requiring individuals to disclose any conflicts of interest that may be created by their involvement with an organization.
	Confrontation	Efforts of a dissident group to obstruct the conduct of an event.
	Congress	1) The regular coming together of large groups of individuals, generally to discuss a particular subject. A congress will often last several days and have several simultaneous sessions. The length of time between congresses is usually established in advance of the implementation stage, and can be either pluri-annual or annual. Most international or world congresses are of the former type while national congresses are more frequently held annually. 2) Meeting of an association of delegates or representatives from constituent organizations. 3) European term for convention. See CONFERENCE. See Also CONVENTION.
	Congress Auxiliaries	Those persons who work in the congress’ auxiliary services and have been identified by the organizer and the contracted firm (if any) whose names are clearly stated in a previously prepared register.
	Congress Card	Admission card confirming a booking and registration to an event. See ADMISSION CARD.
	Congress Travel Agent	Travel agent specializing in handling incoming or outgoing event participants and additional travel arrangements including pre- and post-tours.
	Connecting Rooms	Two or more guestrooms with private connecting doors permitting access between rooms without having to go into the corridor.
	Consecutive Interpretation	Oral translation of several phrases or entire speeches from one language to another. Speaker pauses between phrases to allow for interpretation. See INTERPRETATION, INTERPRETATION IN RELAY, SIMULTANEOUS INTERPRETATION, TRANSLATION, WHISPERED INTERPRETATION, WIRELESS INFRARED INTERPRETING SYSTEM.
	Consideration	The inducement to a contract. The cause, motive, price, or impelling influence which induces a contracting party to enter a contract.
	Consignee	Recipient. The person, people, or organization to whom something is delivered or addressed. Compare with CONSIGNOR.
	Consignment	Delivery of merchandise from a seller (the consignor) to an agent (the consignee) under agreement that the agent sell the merchandise for the account of the seller. The consignor retains title to the goods until the consignee has sold them. The consignee sells the goods for commission and remits the net proceeds to the consignor.
	Consignor	A person who sends freight. Compare with CONSIGNEE.
	Consolidate	1) Shipping freight to a central depot where several loads bound for the same destination are put together before being shipped to that destination. 2) Merging events, jobs, tasks, etc.

	Consortium	A loosely knit group of independently owned and managed companies, e.g. destination management companies (DMCs), tour operators, hotels, etc., with a joint marketing and distribution process.
	Construction Drawing	A drawing that gives detailed diagrams and instructions for building an exhibit.
	Consular Declaration	A formal statement, made to the consul of a country, describing goods to be shipped.
	Consular Invoice	A document, required by some countries, describing a shipment of goods and showing information such as the consignor, consignee, and value of the shipment. Certified by a consular official of the foreign country, it is used by that country’s customs officials to verify the value, quantity, and nature of the shipment.
	Consultant	Individual who provides counsel and assistance to a client on specific assignments. For very large projects, a consulting firm may be retained rather than a individual.

	Consumer Show	Exhibition that is open to the public, usually requiring an entrance fee. See EXHIBITION. See Also GATE SHOW, PUBLIC SHOW. Compare With TRADE SHOW.
	Consummé	(con sue may) Clear soup, served hot or chilled.

	Contact Cement	Bonding agent usually used for cementing plastic laminates to wood.

	Contact Management System	A software program that matches contacts with prospects.
	Container Detention	A charge that is assessed when the container is removed from the carrier’s control but is not returned within the allowable free time. See PIER DEMURRAGE.
	Content	The educational component of an event. See CONFERENCE.
	Continental Breakfast	Light morning meal consisting of pastries, juices, and hot beverages. Usually served buffet style.
	Continental Buffet	Buffet consisting of pastries, juices, and hot beverages.
	Continental Plan	A room rate that includes a continental breakfast. See Also AMERICAN PLAN, BERMUDA PLAN, DEMI-PENSION, EUROPEAN PLAN, MODIFIED AMERICAN PLAN.
	Continental U.S.	The contiguous 48 states, not including Alaska, Hawaii or any US Territories.
	Contingency Plan	An alternative plan that may replace the original plan when circumstances change.
	Continuing Education	Structured educational and training experiences for personal or professional development.
	Continuing Education Unit	CEU. Requirement of many professional groups by which members must certify participation in formal educational programs designed to maintain their level of ability beyond their original certification date. CEUs are non-academic credit. One CEU is awarded for each 10 contact hours in an accredited program.
	Continuity	Smooth flow of action and narration from scene to scene.
	Contract	An agreement between two or more parties that creates in each party a duty to do or not do something and a right to performance of the other's duty or a remedy for the breach of the other's duty. See COMMITMENT. See Also LETTER OF AGREEMENT.
	Contract Carrier	Trucking company that enters into a specific contract with a shipper to transport goods for an agreed-upon price. Contained within the contract are all the terms and conditions, liability, transit times, etc. The contract carrier is required to secure authorization from the DOT for such operations.
	Contracting	A system in which all or part of the product or the work to be done is sublet to contractors.
	Contractor	An individual or organization providing services to a trade show and/or its exhibitors. May be Official (appointed by show management) or Independent (appointed by exhibitor). Typically refers to either a general service contractor or specialty contractor. See DECORATOR. See Also A/V CONTRACTOR, DRAYAGE CONTRACTOR, EXCLUSIVE CONTRACTOR, EXHIBITION SERVICE CONTRACTOR, GENERAL SERVICE CONTRACTOR (GSC), IN-HOUSE CONTRACTOR.
	Contractor Logistics Services	This is the transportation service division of the general show contractor. They handle/arrange for all modes of transportation (air, motor and van line), but the services are still executed by the traditional motor, van line and air carriers.

	Contrast	Difference of intensity of color between light and dark areas of a picture, fabric, etc.
	Contributed Paper	Written transcript provided after acceptance of the submitted abstract and usually the basis for a speech or demonstration.
	Contributor	One who presents a paper, either verbally or in a visual form (e.g. a poster).
	Control Track	Section of video tape which controls the speed of the tape.
	Controlled Economy Countries	Countries whose governments strictly regulate the national economy.
	Controversy Panel	To stimulate interest and debate, arrange for two or three views of a controversial issue to be presented.
	Convener	Member of committee in charge of convening participants.
	Convention	An event where the primary activity of the attendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is a secondary exhibit component. Compare With MEETING, EXHIBITION, TRADE SHOW, CONSUMER SHOW.
	Convention and Visitors Bureau	CVB. Convention and visitor bureaus are not-for-profit organizations charged with representing a specific destination and helping the long-term development of communities through a travel and tourism strategy. Convention and visitor bureaus are usually membership organizations bringing together businesses that rely on tourism and events for revenue. For visitors, CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators and visitors. They assist planners with event preparation and encourage business travelers and visitors alike to visit local historic, cultural and recreational sites.
	Convention Center	Facility that combines an exhibition space with a substantial number of smaller event spaces. The purpose of these buildings is to host trade shows, public shows, conventions, large food functions and other functions related to the convention industry. They may be purpose built or converted and municipally or privately owned. See EXHIBITION CENTER. See Also FACILITY, HALL.
	Convention Rate	Rates assigned for a particular group. This is usually a discounted rate.
	Convention Services Manager	CSM. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels.
	Convertibility	A currency is usually described as convertible if the holder can exchange it freely for another currency.
	Cookie	A file sent to a Web browser by a Web server that is used to record one's activities.
	Coordinating Committee	Committee in charge of coordinating the organization of the event.
	Coordination Fee	A charge for professional services.
	Co-President	One of two or more persons appointed as president on an equal footing with the official president.
	Co-Promotion	Joint participation in the costs and profits from an event.
	Copy	1) All original material being prepared for reproduction. 2) Reproduction of original material.
	Copyfitting	Determining space required and type size for copy to fit allotted space.
	Copyright	Federal laws that allow for the ownership of intellectual property (writings, art, music). Copy-written material cannot be used without the owner’s permission or the payment of royalty fees.
	Coquilles St. Jacques	(co keel san jock) Scallops prepared in butter; served in a scalloped, shell-shaped ramekin.
	Cordial	A liqueur usually served after dinner, e.g. Amaretto, Chambourd, Frangelica, etc., or a shell-shaped ramekin. See LIQUEUR.
	Corkage	The charge placed on beer, liquor, and wine brought into the facility but purchased elsewhere. The charge sometimes includes glassware, ice, and mixers.
	Corner Booth/Stand	An exhibit space with exposure on at least two aisles. Some organizations charge premiums for corner booths/stands.
	Cornucopia	1) Pastry roll shaped like a horn, filled with whipped cream and nuts. 2) A large paper or plastic horn filled with fresh fruits spilling over onto the table. Also called a horn of plenty.
	Corporate Exhibit	An institutional exhibit telling the story of the company without intentionally marketing the product or service.
	Corporate Meeting	Gathering of employees or representatives of a commercial organization. Usually, attendance is required and travel, room and most meal expenses are paid for by the organization.
	Corporate Planner	Meeting planner who works for a corporation.
	Corporate Rate	Special rate for sleeping rooms or other goods and services that is made available to business travelers. These rates may vary by corporation, depending on the negotiated agreement.
	Corporate Show	An exhibition produced by a corporation where exhibits are limited to products and services of that corporation or its marketing partners; no competitors participate. See EXHIBITION. Compare With TRADE SHOW.
	Corporate Travel	The market segment comprised of groups or individuals that work for a given company and are traveling for business reasons at the company’s expense.
	COS	Cash on Shipment.
	Cost Center	An account (usually a number) to which expenses for a function or activity are charged.
	Cost Charge per Square Meter/Foot	Basic charge for a particular unit of measurement.
	Cost Control	Process of maintaining levels of expenditure within the budget.
	Cost of Goods	The direct costs involved in producing a product or service which usually includes labor and materials.
	Cost of Sales	The cost of goods plus the expenses involved in selling and delivering the product or service.
	Cost Plus	Basic charges for a service plus the markup or margin to ensure margin and profit for service provider.
	Costing	Process of itemizing and calculating all costs the tour operator will pay on a given tour. Usually the function of the operations manager.
	Costumer	1) Hat and coat rack. 2) A person or organization that makes, sells, or rents costumes.
	Couchette	Sleeping berth in a day/night compartment on a European train.
	Council	Group of members responsible for establishing and enforcing the rules and regulations.
	Count	1) Total number of individuals in attendance at a function or event for a given period. 2) Total number of exhibitors for a given period.
	Counter	A working cabinet for display, demonstration, or registration.
	Countermount	Technique for mounting material to rear of panel equal to weight and consistency to face mounted material. This prevents warping.
	Countersink	Technique of recessing heads of screws and nails below the surface.
	Countervailing Duty	An extra duty imposed by the U.S. Secretary of the Treasury to offset export grants, bounties, or subsidies paid to foreign suppliers in certain countries by the governments of those countries as an incentive to exports.
	Country of Origin	Denotes country of parental nationality.
	Coupon	Ticket which travelers exchange for prepaid services such as accommodations, meals and tours. SEE VOUCHER.
	Courier	European term for a travel professional who supervises arrival details and escorts tours.
	Cover	1) Table setting for one person. 2) Actual number of meals, or servings, served at a food function. 3) Dome placed over a plate, used to keep food warm/cold and measure the number of meals served at a food function.
	Cover Charge	A fee, usually a flat amount per person, charged to patrons to cover the cost of music and entertainment.
	Cover Plate	A protective, removable panel used with self-contained exhibits in transit.
	Cover Stock	Heavy-weight paper used for covers of brochures.
	Covered Area	Any area that covers an exhibit space and prevents the building fire sprinkler from discharging water unobstructed to the floor. This includes single story exhibits with ceilings, upper deck exhibits, roofs, overhead lighting installations and any material hanging or installed overhead that is not recognized as acceptable under fire sprinkler systems fire codes.
	Covers	Actual number of meals served at a catered meal function or in a restaurant. See AUDIENCE COUNT. See Also HEAD COUNT.
	CPAE	Council of Peers Award for Excellence; inductee into the CPAE Speaker Hall of Fame.
	CPCE	Certified Professional Catering Executive. A certification program offered by the National Association of Catering Executives (NACE).
	CR	Carrier's Risk.
	Craft Union	A labor organization, the membership in which is restricted to individuals possessing or working at a specific skill or trade (e.g. diemaking, carpentry, or plumbing).
	Crafting List	Names the content of what is enclosed inside a crate (e.g. exhibit pieces, carpet, etc.).
	Craftsperson	A skilled individual who provides actual services on the show floor. Usually a unionized worker.
	Crate	Wooden box for packing and shipping exhibits.
	Crated Exhibit	An exhibit that is transported from event to event in crates (small to huge wooden boxes). Crates make handling the exhibit easier, and minimize damage during material handling. In most cases, individual pieces are jigged in place within the crates.
	Crating List	Names the contents of what is enclosed inside a crate (e.g. exhibit pieces, carpet, etc.).
	Crawl	Text moving horizontally across the bottom of a video screen.
	Credentials Committee	Committee formed to verify that individuals have the necessary qualifications to attend a meeting or become a member of an association.
	Credit	1) An item entered on creditor side of an account (opposite of “debit”). 2) To add one sum to another.
	Credit Card Badge	A lead retrieval method using embossed plastic cards similar to credit cards.
	Credit Risk Insurance	Insurance designed to cover risks of nonpayment for delivered goods.
	Credits	Names of persons who either created or performed in a program.
	Crème Brûlée	Pudding of cornstarch, eggs, milk, sugar and whipped cream served in a ramekin.
	Crêpe	(crayp) Very thin pancake, used to roll up anything from meat to dessert.
	Crescent-Round Set-Up	Uses 60-, 66- or 72-inch (152-, 168- and 183-centimeter) diameter rounds with seating on two thirds to three quarters of the table and no seating with its back to the speaker. Used for banquet-to-meeting or meeting-to-banquet quick set. See BUZZ SET-UP. See Also HALF SET-UP.
	Crew	Stagehands, technicians, truck loaders, etc.; responsible for the technical set-up of an event.
	Croissant	(kwa sant) Crescent shaped French bread that is very tender, due to a lot of butter.
	Crop	To use less than the full frame area of a photograph or less than the full area of art work.
	Crop Mark	Indication on original art or photo defining area that is to be reproduced.
	Cross Aisle	An aisle at a right angle, or perpendicular, to a main aisle.
	Cross Bar	Rod used in draping or as a support brace.
	Cross Dissolve	Gradual changing of one picture or sound or color to another.
	Cross Face	Smooth change from one color or image to another.
	Crosstalk	Undesired sound from radio devices infringing upon the sound system, typically heard as bleed-over between left and right stereo speakers, or as leakage of high-frequency sound between busses or circuits in audio mixers, microphone cable snakes and multiple circuit audio signal wiring.
	Cru	Raw, uncooked.
	Crudités	1) Pieces of raw vegetables served as hor d’oeuvres, often with dip. 2) Raw vegetable salad, usually julienne cut.
	Crumber	An implement used to clean the crumbs from in front of the guest between dinner and dessert.
	CSEP	Certified Special Event Professional; an earned designation from the International Special Events Society (ISES).
	CSM	Convention Services Manager. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels.
	CSP	Certified Speaking Professional; an earned designation from the National Speakers Association (NSA).
	CTC	Certified Travel Counselor.
	CTLO	Constructive Total Loss Only.
	CTP	Certified Travel Professional.
	CTSM	Certified Trade Show Marketer.
	Cube	Area occupied by an exhibit within a trailer, determined by multiplying the exhibit’s length, times width, times height.
	Cube Taps	Three way plugs for combining electrical cords. (Note: cube taps are illegal by fire code in some facilities.)
	Cubic Content	The use of exhibit properties in the airspace over the entire leased area above a height of eight feet or more.
	Cue	Visual or aural signal to elicit response or action.
	Cue Channel	Portion of the audio signal-carrying channels in a system that is used to allow musicians to hear other performers or portion of the ensemble sound in order to match pitch or tempo.
	Cueing	1) Assigning cue numbers to various elements of a production. 2) Setting audio tape or video film at a specific point.
	Cultural Services	A service concerned with organizing activities which are mainly related to the artistic and intellectual side of civilization.
	Currant	Small piquant berry used for jellies, or dried and used like raisins.
	Current Assets	Assets that can be converted quickly to cash. e.g. marketable securities, notes, inventories, account receivables.
	Current Liabilities	All debts incurred in the normal day-to-day business and due within one calendar year.

	Curriculum Vita	A document similar to a resume and is often referred to as a “vita.” It highlights a speaker’s education and key jobs held. A speaker in the academic community usually uses a curriculum vita.
	Custom Exhibit	An exhibit which is unique to the specific requirements of the user.
	Custom Fabricated Exhibit	An exhibit that is individually designed and built with a wide range of materials.
	Custom House	An individual or firm licensed to enter and clear goods through customs.
	Custom Menu	Menu specifically created for a client.
	Customized Tour	A TOUR designed to fit the specific needs of a particular target audience.
	Customs	1) The governmental authorities designated to collect duties levied by a country on imports and exports. The term also applies to the procedures involved in such collection. 2) Practices common to many of a particular group.
	Customs Broker	An individual or company which provides customs clearing services to shippers of goods to and from another country. Licensing and requirements vary from country to country. In the United States, a customs broker must be licensed by the Treasury Department and pass a government examination covering a broad range of knowledge, including all phases of import regulations, rates of duties, and customs law.
	Cut	1) Instantaneous change from one scene to another without a fade-in or fade-out. 2) Signal to interrupt or cancel.
	Cut & Lay	Installation of carpet other than normal booth/stand or aisle size.
	Cut Out	Profile cut display item (e.g. letters, photos, etc.).
	Cut Rate	Cost per hundred weight.
	Cutline	Text identifying a photograph; caption.
	Cut-Off Date	Designated date when the facility will release a block of sleeping rooms to the general public. The date is typically three to four weeks before the event. See RESERVATION REVIEW DATE.
	Cut-Off Time	Hour when a non-guaranteed reservation must be filled or it may be cancelled.
	Cut-Off Time	A specific point in time at which the exhibition contractor will cease (for the day) all unloading or loading activities. In transportation environment this refers to the specific time a shipment must be tendered to a carrier in order to receive service that day. For example, a flight that departs at 10:00 p.m. may have a cargo cut-off time of 7:00 p.m.
	Cutting Sheet	Drawings made by carpentry shops, detailing size and shape of raw material to be cut. See TEMPLATE.
	CVA	Convention & Visitors Authority. See also CONVENTION AND VISITORS BUREAU.
	CVB	Convention and Visitors Bureau. Convention and visitor bureaus are not-for-profit organizations charged with representing a specific destination and helping the long-term development of communities through a travel and tourism strategy. Convention and visitor bureaus are usually membership organizations bringing together businesses that rely on tourism and events for revenue. For visitors, CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators and visitors. They assist planners with event preparation and encourage business travelers and visitors alike to visit local historic, cultural and recreational sites.

	CWT	Abbreviation for "hundred weight." This is the unit of measure used in drayage and freight shipments.
	Cycles	The amount of "movement" in electrical current. International standard is 50 cycles; in U.S., 60 cycles.
	Cyclorama	1) Platforms of varying heights used together to create a stage, such as the rows of steps a choral group would use during a performance. See DAIS. See Also RISER, PODIUM. 2) Stage background scene giving illusion or depth. Also called CYC.
	D/B/A	Doing Business As
	DA	Distribution Amplifier. Amplifier which increases the amplitude of a signal in a line in order to distribute it to multiple points of use.

	Daily Newsletter	Daily information sheet for participants during event. See SHOW DAILY.
	Dais	Raised platform usually above the floor of a hall or large room. See PODIUM. See Also RISER.
	Damage Clause	Part of a contract dealing with procedures, penalties, and rights of the party causing damages.

	Damask	Woven silk or linen fabric used for napery (napkins and tablecloths).
	Dance Floor	Area for dancing, can be carpeted when not used for dancing. Portable dance floors come in 3 foot x 3 foot sections.
	Dark	A day on which a facility or hall has no events or performances booked. Monday is the traditional dark day for theaters.

	DAT	Digital Audio Tape
	Data Projection	See COMPUTER DATA PROJECTION.
	Data Projector	A self-contained unit with a LCD panel, light source and lens that works with both PC and Mac computers and duplicates the image being shown on the monitor without any need for special software or complex setting up. See LCD PROJECTOR.
	Database	A collection of all information on all prospects (attendees and exhibitors).
	Date Draft	A draft document, such as a contract, which matures a specified number of days after the date it is issued, without regard to the date of acceptance.
	Date Protection	A guarantee that the dates an event organizer has selected for an event in a specific facility are reserved for that organizer.
	Day Glo	Trademarked name for iridescent paints or inks that glow.
	Dead Areas	Areas where sound is muted or absent.
	Dead End Flight	Last leg of a flight.
	Dead Time	Time during which an employee is unable to work due to factors beyond his or her control and for which he is paid.
	Debate	A discussion which takes place within a meeting, a public or private sitting or in one of the various types of assembly or meeting.
	Debt Service	Regular payments required to keep a loan current.
	Declared Value	Shipper's stated value of entire shipment in terms of dollars.
	Décor	Props, lighting, and other elements used to create a theme or ambiance. Décor is used to enhance an event with elements including but not limited to carpet, pipe and drape, stage props, customized lighting, linens, tablescapes, skirting, ceiling treatments, stage sets, projection images, special effects or sound effects.
	Decorating	Dressing up an area with carpet, draping, plants, etc.
	Decorator	An individual or company providing installation & dismantle and booth/stand and hall dressing services for a trade show and/or its exhibitors. Decorator services may be provided by carpenters, sign painters or others depending upon union jurisdiction. Term applies to both contractor and skilled craftsperson.
	Deferred Air Freight	Long haul air freight that waits for available cargo space (usually 1 to 2 days) at a reduced rate.
	Deferred Airfreight/Deferred Service	Airfreight that can wait for available cargo space because of low delivery priority. Usually a three- to five-day service that moves at a reduced cost.
	Deferred Rebate	A deferred rebate is the return of a portion of the freight charges by a carrier to a shipper, in exchange for the shipper giving all or most of his shipments to the carrier over a specified period of time (usually 6 months). Payment of the rebate is deferred for a further similar period during which the shipper must continue to give all or most of his shipments to the rebating carrier. The shipper thus earns a further rebate which will not, however, be paid without an additional period of exclusive or almost exclusive patronage with the carrier. In this way, the shipper becomes tied to the rebating carrier.
	Definite Booking	Space reservations confirmed in writing.
	Delegate	1) Person who attends an event primarily to visit exhibits or attend meetings and/or conference sessions. This excludes exhibitors, media, speakers, and companions. 2) Registered meeting participant. 3) Voting representative at a meeting.
	Delegate Card	Admission card confirming a booking and registration.
	Demi	Half.
	Demi Tasse	Small cup of coffee, used for espresso.
	Demi-Pension	A rate inclusive of breakfast and dinner, in addition to the room. In the U.S. and Canada it is called MODIFIED AMERICAN PLAN (MAP), which means breakfast and one other meal (usually dinner). See Also AMERICAN PLAN, BERMUDA PLAN, CONTINENTAL PLAN, EUROPEAN PLAN.
		See Also Modified American Plan , American Plan , Bermuda Plan , Continental Plan , European Plan
	Demographics	Characteristics that help create a profile of exhibitors and attendees. May include company location, job function, purchase budget, purchase intentions.
	Demonstration	1) The act of showing how to do something. 2) A group of individuals organized to picket or protest against a group using placards, literature, songs, shouts and, sometimes, marches or sit-ins.
	Demonstrator	Person hired to work in a booth/stand demonstrating or explaining products.
	Denied Boarding Compensation	Refund of airfare or payment to passenger when airline fails to honor a confirmed reservation within two hours of scheduled departure.
	Density	Pounds per cubic foot, determined by mathematical formula where the weight of an article or shipment is divided by the cubic feet it occupies.
	Departure Date	Date when majority of event participants check out of a facility.
	Departure Tax	Fee collected from traveler by host country at time of departure.
	Deposit	An advanced partial payment to secure product or service.
	Depreciation	The gradual erosion of the usability and value (possibly due to obsolescence) of an organization's fixed assets. In some cases depreciation can be declared as a tax deduction.
	Design	Artist’s concept or visualization of how a printed piece should look.
	Desktop Publishing	Using a personal computer to prepare materials for printing.
	Desktop Videoconferencing	DVD. Videoconferencing on a personal computer.
	Destination	A city, area or country which can be marketed to groups or individuals as a place to visit or hold an event.
	Destination City	A city which in and of itself is an attraction, e.g. Orlando or San Francisco.
	Destination Control Statement	Any of various statements which the U.S. Government requires to be displayed on export shipments and which specify the destinations for which the shipment has been authorized. Also Called ANTIDIVERSION CLAUSE.
	Destination Management Company	DMC. A professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics. Depending on the company and the staff specialists in the company, they offer, but are not limited to, the following: creative proposals for special events within the meeting; guest tours; VIP amenities and transportation; shuttle services; staffing within convention centers and hotels; teambuilding, golf outings and other activities; entertainment, including sound and lighting; décor and theme development; ancillary meetings and management professionals; and, advance meetings and onsite registration services and housing.
	Destination Manager	Local on-site coordinator.
	Detail Drawing	Drawing showing method of construction, plan views, elevations, floor ports, drains, etc.
	Dialogue	Discussion of ideas and opinions.
	Die Cut	Method of producing repetitive cutout shapes in quantity.
	Diffuser	An open grid or a solid translucent plastic to soften or conceal light sources.
	Digital Subscriber Line	DSL. Provides high-speed access to the Internet via telephone lines. DSL service requires a DSL modem.
	Digital Video	Capture, manipulation and storage of video in digital format on a computer. Can be displayed on a computer as part of a graphic presentation.
	Dimensional Weight	Generally refers to air-freight and van line shipments. Invoices are calculated with two weights, actual and dimensional. The dimensional weight is based upon the volume of the shipment. The billing weight is the larger of the two.
	Dimmer	A device to control light intensity. See RHEOSTAT.
	Dimmer Board	A combination of switches, dimmer plates and fuses for controlling light. See SWITCHBOARD.
	Dine Around	Use of a number of restaurants in a destination with reservations and billing arrangements to one particular client.
	Dinner	Evening meal for a group; not usually ceremonial.
	Direct Billing	Accounts receivable made available to individuals or firms with established credit.
	Direct Flight	Flight between two points on the same aircraft. There may be stops, but no plane changes.
	Direct Lighting	The aiming of a fixture directly at the object/area to be illuminated.
	Direct Mail	A marketing technique in which material is mailed directly to individuals in a target audience.
	Direct Sales Method	Selling direct to the end user with promotional efforts using advertising, direct mail or telephone sales.
	Direct Spending	All expenditures associated with an event that flow into the host destination’s local economy. Direct spending includes attendee spending, exhibitor spending and event organizer spending. See Also ECONOMIC IMPACT, INDIRECT SPENDING, & INDUCED SPENDING.
	Directional Signs	Signs directing attendees to an exhibit, event or special area.
	Directory	1) The printed document passed out to event attendees that includes a list of conference sessions, exhibitor descriptions, a floor plan and other information. 2) An alphabetized list of members with contact information.
	Disability	A physical or mental impairment that limits normal life functions.
	Discussion Form	Paper containing an application to put a question during a conference session to a particular speaker on a specific subject; usually submitted in advance of the session.
	Discussion Group	1) A group of participants in a separate debate within some types of meetings. Similar to a working group but with no expectation of reports or papers. 2) A threaded bulletin board where participants can post messages under the heading of a particular topic and responses are grouped by topic or thread. Groups are asynchronous, not occurring in real-time.
	Discussion Leader	Person who introduces topic of discussion and controls the discussion in the group. Moderator.
	Dishonored Reservation	If a hotel accepts a reservation but can't provide a room, the hotel has breached the contract and the injured guest is owed damages. The usual term is for the guest to be compensated for the first night to stay at the second hotel and usually reimbursement for transportation between the hotel and the second hotel. See HOTEL RESERVATION.
	Dismantle	1) Take-down and removal of exhibits. 2) To take apart.
	Dismantling Deadline	The time and day by which booths/stands have to be dismantled and removed from an exhibition area.
	Dispatcher	Person responsible for scheduling and routing freight, labor, shuttle busses, etc.
	Display	An arrangement of products or informational material.
	Display Builder	Company or person that fabricates displays.
	Display Case	See SHOWCASE.
	Display Material	The material exhibited by the various exhibitors. Such material is usually insured or has its value stated in writing for insurance purposes.
	Display Place	Exhibit booth/stand.
	Display Rules & Regulations	A set of specifications for exhibit construction endorsed by all major exhibit industry associations. Also refers to the individual additional rules which may be adopted by event management.
	Dispute	A conflict or difference of opinion between an employer and a union or between an employer and employees over some phase of their relationship. Usually refers to a serious controversy that threatens or causes a work stoppage or that is submitted to an arbitrator or government agency for settlement.
	Dissolve	See CROSS FADE.
	Dissolve Unit	Device that activates fade-out and fade-in of slides from one projector to another.
	Distance Learning	A type of education where students work on their own at home or from an office, and communicate with faculty and other students via email, electronic forums, chat, webconferencing and other forms of online communication. Includes correspondence courses, audio, video and internet delivery. Meeting and event Web sites can facilitate distance learning by offering online educational programs.

	Distribution Channel	The path a product follows to be delivered to the end user. This may be through distributors, retail outlets, self service outlets, vending machines, telephone sales, direct mail sales, etc.
	Distributor	An enterprise that purchases products for resale to their customers who are usually retail outlets. The distributor expects to receive a significant price discount for providing the distribution service.
	Distributor Show	An exhibition produced by a distributor at which exhibitors are the manufacturers of products sold by the distributor and attendees are the distributor's customers. See EXHIBITION. See Also TRADE SHOW.
	Divider	Movable barrier that partitions a large area into smaller areas. May be sound resistant, but not necessarily sound proof. See AIR WALL. See Also MOVABLE WALL, PARTITION.
	DMC	Destination Management Company. See Also DESTINATION MANAGEMENT COMPANY.
	DMC Consortium	National and/or international alliances of destination management companies who form select communities for the purpose of sharing collective efforts for business sharing, education, ethics and destination management industry monitoring.
	DMCP	Destination Management Certified Professional. An accreditation offered by the Association of Destination Management Executives (ADME).
	Docent	Tour guide in a museum, educational facility or art gallery.
	Dock	A place where freight is loaded onto, and taken from, vessels or vehicles.
	Dock Receipt	A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier's dock or warehouse facilities. When delivery of a foreign shipment is completed, the dock receipt is surrendered to the vessel operator or his agent and serves as the basis for the preparation of the OCEAN BILL OF LADING. See WAREHOUSE RECEIPT.
	Dock Usage	Instructions on the allotment of a loading dock’s space and time required for loading and unloading of trucks for an event. This information should be included in the specifications guide for an event.
	Document Sharing	A feature of many videoconference systems that allows participants at each conference site to view and edit the same document.
	Dog Bone	A 1’ five wire cord that is used to help transfer high voltage power to 120 volt power on the BCP.
	Dog House	An electrical outlet that will accommodate 6 plugs. See SEX (SIX) BOX.
	Dolly	Any of several kinds of low, flat, wheeled frames for transporting heavy objects.
	Dolma	Stuffed grape leaves.
	Donation	Sum of money or item of value received as a gift or contribution.
	Donkey Dick	A metal pole placed on the front of a forklift for carrying rolls of carpet.
	DOS	Director of Sales.
	DOT	Department of Transportation. In the United States, on the national level, the Federal Department of Transportation is a government agency responsible for safety, interstate highways and interstate commerce matters.
	DOT	Department of Transportation.
	Double	A guestroom assigned to two people.
	Double Bed	Bed measuring 53-by-75 inches (135-by-191 centimeters).
	Double Booking	1) Reserving space for two groups to use the same space at the same time and neither can be fully accommodated as contracted. 2) An organization reserving space in more than one venue for the same event. 3) Two or more reservations made for the same traveler for the same dates. Can be canceled by the airlines if discovered as they consider this a violation of their ticketing rules.
	Double Cloth	Use of two tablecloths on a banquet table for decorative purposes, to muffle sound, or to attach skirting to. Usually two different colors are used. See OVERLAY.
	Double Decker	Two-storied exhibit. See MULTI-STORY EXHIBIT.
	Double Lock	Two locks, one a dead bolt, on a door for extra security.
	Double Room	A sleeping room occupied by two persons. The room may have one or more beds of any type in it. The symbol used by APEX to denote it is:
	Double Room Rate	The price per person for a sleeping room to be shared with another person.
	Double Width	Two tables placed together, allowing extra room in a BOARDROOM SET-UP.
	Double-Double Room	A sleeping room with two beds that is occupied by two persons. The symbol used by APEX to denote it is:
	Double-Faced Panel	A panel of wood or other material that is finished, or not rough, on both sides.
	Double-Faced Tape	Tape used to adhere carpet to floor, signs, or panels.
	Doubletime	Premium pay, which is double the base rate of hourly wage.

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