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141 Cards in this Set

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agenda
a list or outline of actions or issues to be considered at a meeting during a specific block of time
PMM4
audience reaction team
Four or five participants query the main speaker from the stage with questions from the audience and follow-up questions
CIC4
break-out session
small discussion groups that work together on a specific task after the whole group has received similar instructions or information
PMM4
buzz group
a large audience is divided into small groups in the same room and responds to assignments
CIC4
Certified Speaking Professional
Accredited designation offered by the National Speakers Association. This designation is earned for extensive, documented speaking experience and client satisfaction.
CIC4
CODEC
Compression/Decompression or Coder/Decoder. Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio, and data signals for transmission and decompress or decode the signal at the other end of the transmission.
CIC4
colloquium
An informal meeting for the purpose of discussion; usually of an academic or research nature an in order to ascertain areas of mutual interest through the exchange of ideas. Conducted as and when convenient, but with little regularity.
CIC4
colloquium
academic meeting at which one or more specialists speak about a topic and answer questions
PMM4
concurrent session
sessions occurring at the same time
PMM4
Conference
meeting of 2 or more people to discuss a common concern
PMM1
conference
1)Participatory meeting designed for discussion, fact-finding, problem solving and consultation. 2)An event used by any organization to meet and exchange views, convey a message, open a debate or give publicity to some area of opinion on a specific issue.
CIC4
Continuing education
structured educational and training experiences for personal or professional development.
PMM1
controversy panel
to stimulate interest and debate, two or more views of a controversial issue are presented
PMM4
convention
an assembly of people meeting for a common purpose.
PMM1
CSP
Certified Speaking Professional
CIC4
debate
A discussion which takes place within a meeting, a public or private sitting or in one of the various types of assembly or meeting.
CIC4
demographics
Statistical characteristics, such as age, occupation, income level, etc.
PMM1
demographics
statistical characteristics, such as age, occupation, income level, etc.
PMM4
DSL
Digital subscriber line
CIC4
educational programming committee
usually a voluntary group that has a vested interest in program content
CIC3
evaluative learning method
tests whether attendees learned what was expected and whether they can use the information effectively
PMM4
exit interview
evaluation of a member when he or she leaves an organization
PMM1
expository learning
way of leering whereby the instructor presents to the learners, who remain passive as they watch and listen
PMM4
facilitator
person assigned to make a meeting or discussion run smoothly and efficiently
PMM1
facilitator
Expert who guides discussion and/or decision making in small groups
CIC4
fishbowl
This is an interchange between an inner circle debating and issue and an outer circle of observers. Individuals occasionally move from one circle to the other.
CIC4
Focus group
method of doing research using a small group led by a facilitator
CIC3
focus group
method of data collection utilizing a small group of people with a facilitator discussing topics in an open forum
PMM1
goals
broad statements of purpose
PMM1
gratuity
A mandatory and automatic amount added to a bill for the service personnel, who receive the entire amount.
CIC33
hands-on participation
demonstration of a product or service in which people actively participate
PMM4
interview
The presenter is questioned by a moderator on behalf of the audience
CIC4
ISDN
(Integrated Services Digital Network) - A set of protocol and interface standards that make up an integrated (voice, video, data) telephone network
CIC4
keynote speaker
one who presents the issues of primary interest to a group of people
PMM4
kiosk
1)Free-standing pavilion or light structure, 2) A small enclosure for ticket sales, information, surveys, etc.
CIC3
meeting
A general term indicating the coming together of a number of people in one place, to confer or carry out a particular activity. Can be on an ad hoc basis or according to a set pattern.
CIC4
meeting manager
persons whose job it is to arrange every aspect of planning and conducting a meeting or convention
PMM1
minutes
notes containing the most important information from a meeting and a detailed list of action items and contacts
PMM4
moderator
person who presides over an assembly, meeting, or discussion
PMM4
needs analysis
an organized planned process of identifying needs
PMM1
NSA
National Speakers Association
CIC4
objectives
formalized statements of outcomes to be anticipated as a result of the educational process
PMM1
panel discussion
instructional technique using a group of people chosen to discuss a topic before an audience
PMM4
participatory learning
occurs when the participants share knowledge and experiences and work together to learn
PMM4
personal interview
qualitative data collection method whereby a trained interviewer asks individuals a list of open- or close-ended questions
PMM1
planning matrix
a grid used to plan meeting formats and finalize subject areas, topics, and assignments
PMM4
plenary session
general assembly for all meeting participants
PMM4
poster session
visual materials are posted in a logical format and a presenter is scheduled to discuss the display
PMM4
presenter-discussant format
a panel of three or four experts in certain subject areas are identified, with each giving a brief presentation followed by discussion among panelists and questions from the audience
PMM4
program committee
a volunteer committee charged with responsibility for planning, organizing, and delivering conference content
PMM4
program development
planning that takes place before a meeting regarding its specific content and format
PMM4
qualitative data
Descriptive information that is a record of what is observed, presented in narrative by the respondent. Also referred to as soft data.
CIC33
quantitative data
Information that is represented numerically so you can assign ranks or scores, or determine averages and frequencies. Also referred to as hard data.
CIC33
questionnaire
a printed set of questions used to gather information (survey)
PMM1
random sample
a sample in which the probability of selection for each member of the population is equal
PMM1
resource workbook
usually a loose-leaf binder in which additions and deletions are made as the program develops
PMM4
Return on Investment (ROI)
A gain or loss as a result of an investment
CIC33
roundtable
discussion among up to 12 people centered on a key topic on which at least one of the people is an expert; a meeting room arrangement in which round tables are set throughout the room, each with a discussion leader
PMM4
sampling
A research method based upon selecting a portion of the population for study.
CIC3
seminar
1) Lecture and dialogue allowing participants to share experiences in a particular field under the guidance of an expert discussion leader. 2)A meeting or series of meetings of from 10 to 50 specialists who have different specific skills but have a specific common interest and come together for training or learning purposes. The work schedule of this has the specific object of enriching the skills of the participants.
CIC4
service charge
A mandatory and automatic amount added to a bill for the service personnel and the facility, which receives a portion of the charge.
CIC33
simulation encounter
an individual stimulates certain behavior, which can be examined, studied, and discussed by the attendees
PMM4
speaker bureau
An organization that locates and books speakers
CIC4
streaming media
A method for delivering audio, video and animated content over the Web. Refers to the ability of the website visitors to access multimedia content without having to download an entire file first.
CIC4
structured questions
eight or 10 questions prepared in advance of a session and distributed to selected attendees who ask the question at the end of the conclusion of the presentation
PMM4
survey
Solicitation of opinions regarding services.
CIC3
survey
a printed set of questions used to gather information (questionnaire)
PMM1
symposium
A meeting of a number of experts in a particular field, at which papers are presented and discussed by specialists on particular subjects with a view to making recommendations concerning the problems under discussion.
CIC4
timeline
includes each task to be accomplished and is the core of the program plan
PMM4
tip
A voluntary and selective amount given at will for excellent service.
CIC33
Webcast
An event that broadcasts the audio and/or video portion of a keynote presentation or other educational sessions over the Web in real-time or on demand.
CIC4
workshop
1) Meeting of several persons for intensive discussion. This concept has been developed to compensate for diverging views in a particular discipline or on a particular subject. 2) Informal and public session of free discussion organized to take place between formal plenary sessions or commissions of a congress or of a conference, either on a subject chosen by the participants themselves or else on a special problem suggested by the organizers. 3) Training session in which participants, often through exercises, develop skills and knowledge in a given field.
CIC4
workshop
academic instruction may set the stage for small-group or workshop activities that employ such techniques as role playing, simulation encounters, give-and-take sessions, and problem solving laboratories
PMM4
close-end
type of question format in which the respondent must make a forced choice between given options
PMM30
content analysis
method of analysis by which data is separated into specific categories to establish patterns of similar response
PMM30
direct observation
qualitative data collection method whereby information is captured by directly observing that which is being evaluated
PMM30
evaluation
the process of gathering specific information related to goals and objectives
PMM30
feedback
evaluative information given after a meeting
PMM30
focus group
method of data collection utilizing a small group of people with a facilitator discussing topics in an open forum
PMM30
Likert scaling
common question format that uses standardized response questions
PMM30
mean
the numerical average
PMM30
open-ended
type of question format in which respondents are asked to communicate a response in their own words
PMM30
optical character recognition (OCR)
data collection technology that utilizes scanning equipment to record pencil or pen marks and converts them into usable computer information
PMM30
personal interview
qualitative data collection method whereby a trained interviewer asks individual a list of open or close-ended questions
PMM30
population
the total of any unit under consideration in evaluation
PMM30
purposive sample
any sample selected based on someone's expertise about the population
PMM30
qualitative data
usually takes the form of words rather than numbers and is descriptive in nature
PMM30
quantitative data
usually takes the form of numbers that allow for mathematical calculations
PMM30
questionnaire
a printed set of questions used to gather information
PMM30
random sample
a sample in which the probability of selection for each member of the population is equal
PMM30
report
summary of statistical information and an analysis of what it indicates about a meeting
PMM30
sample
any portion of a population selected for a study
PMM30
sampling
a research method based upon selecting a portion of a population for study
PMM30
semantic differential
a question format in which the respondent selects a response between two opposite terms
PMM30
simple random sample
method of sampling in which each member of the population has an equal chance of being included in the sample
PMM30
stratified sample
method whereby a population is divided into similar groups and then each group is then randomly sampled
PMM30
Certificate in Meeting Management
Certification program offered by Meeting Professionals International - (CMM)
CIC5
Certified Association Executive
Certification program offered by the American Society of Association Executives (CAE)
CIC5
Certified Meeting Professional
Certification program offered by the Convention Industry Council. This designation certifies competency in 27 areas of meeting management through application and examination. (CMP)
CIC5
CPCE
Certified Professional Catering Executive
CIC5
Certified Special Event Professional
Accredited designation offered by the International Special Events Society. This designation is earned for professional achievement in event management. (CSEP)
CIC5
CEU
Continuing Education Unit
CIC5
IACET
International Association of Continuing Education and training
CIC5
lecture
information and instructional speech
CIC5
lifelong learning
a term that describes an ongoing process through which an individual seeks to both understand and contribute to change.
CIC5
adult learner
a student who is pursuing education to attain a specific, practical goal
PMM2
arranged environment
a learning environment with planned physical setup and seating arrangements
PMM2
developmental learning
learning that occurs during the first half of life when education is directed at building a personal life, a career, and a future
PMM2
distance learning
a learning environment in which the teacher and the learner are geographically separated and, therefore, rely on electronic devices and/or print materials for instructional delivery
PMM2
emotional factors
emotions brought to class by adult learners that may help or hinder their learning
PMM2
individualized learning patterns
learning activities that the learner completes independently
PMM2
interactive learning
learning activities in which learners participate together
PMM2
large-group learning patterns
learning activities that require the participation of a large group of learners
PMM2
learning environment
the physical, emotional, psychological, physiological, and social factors surrounding the learning experience
PMM2
lifelong learning
an ongoing process by which and individual actively seeks to understand and contribute to change
PMM2
mass learning patterns
learning activities delivered through mass communication media
PMM2
multiple life experiences
the experiences that adult learners bring to the learning environment that may help or hinder their learning
PMM2
physical factors
the architectural design, furnishings, temperature, and other such factors that affect the learning environment
PMM2
physiological factors
factors related to age, memory span, etc., that affect how an adult learns
PMM2
problem-solving orientation
adult learner's tendency to seek education in order to solve a problem or fulfill a need.
PMM2
psychological factors
psychological elements that affect learning
PMM2
self-direction
the acceptance and assumption of responsibility for one's own life; a characteristic of adult learners
PMM2
small-group learning patterns
learning activity that is dependant on the participation of a small group of people
PMM2
social-cultural factors
factors related to interaction with other learners that affect the way a person learns
PMM2
technological factors
factors related to equipment used in the learning environment that affect the way a person learns
PMM2
transformative learning
learning that occurs during the second half of life and is directed at attaining a new consciousness and self-understanding
PMM2
business casual
style of dress that is less formal than standard business attire of suit and tie or dress
PMM18
closed V (triangle)
tables set in an equilateral triangle shape with chairs set around the outside; instructor is usually in the middle of the triangle; works well for simulations or hands-on computer training
PMM18
easel
a frame for supporting something (such as a flipchart)
PMM18
flipchart
paper pad supported on an easel
PMM18
learning objectives
indicate what people will learn as a result of the session
PMM18
learning style
the way a person learns new skills or gains new knowledge; the three basic styles are visual (learning through seeing), auditory (learning through hearing), and kinesthetic (learning through activity)
PMM18
multi-sensory
relating to or involving several physiological senses
PMM18
pacing
rate at which new information is presented and amount of time allowed for the student to take in that information
PMM18
peripherals
piece of computer equipment intended to increase the function of the system (printer, CD-ROM, etc.); audiovisual aids used in a meeting room
PMM18
program objectives
determine the operational parameters or a meeting, such as number and length of session
PMM18
resource manual
packet of handouts from all sessions that will take place at the meeting
PMM18
room set
physical arrangement of the room
PMM18
simulation
interactive instructional technique in which the learner has the opportunity to practice a new skill in a real life situation
PMM18
six-by-six rule
audiovisual guidelines by which no transparency or slide should contain no more than six lines of text and no more than six words per line
PMM18
visual aid
material used in a presentation to give a visual image that will help clarify or demonstrate a point to the audience
PMM18