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29 Cards in this Set
- Front
- Back
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A MAA discovers an error in an EMR from a previous patient visit. What action should the assistant take? |
Make new entry in the EMR with the correct information |
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A MAA instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of the scheduling is the assistant using? |
Clustering |
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A MAA is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following? |
An X–Ray of the chest |
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A MAA is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. What action should the assistant take? |
Move the patient to a quiet location |
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A MAA is providing a patient with instructions about an upcoming mammogram. What action should the MAA take to ensure patients understanding? |
Ask the patient to restate the instructions |
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A MAA is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who has signed the release form? |
The legal custodian |
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A MAA receives telephone calls from four patients. Which of the following calls indicates a need for immediate attention? |
A Patients who is reporting difficulty breathing |
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A MAA should check a patient’s demographic form for accuracy against what? |
Driver’s license |
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A MAA should take what actions when documenting a prescription refill? |
Date and initial the prescription refill in the patient’s medical record |
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A MAA should take which of the following actions to be in compliance with OSHA? |
Participate in training concerning infection control |
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A MAA should take which of the following actions when documenting a prescription refill? |
Date and initial prescription refill in the patient's medical record |
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A MAA should verify a patients CPT code for what process |
obtaining prior authorization |
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A Medicare non–participating (non–PAR) provider's approved payments amount is $200 for a lobectomy and the deductible has been met. Which of the following amounts is the limiting charge for this procedure? |
$230 |
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A new patient provides a MAA with her parents Medicare card. The patient states that she is a dependent and is eligible to use the card. Which of the following actions should the assistant take? |
Explanation to the patient that Medicare does not cover dependents |
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A new patient provides a MAA with her parent’s Medicare card. The patient states that she is a dependent and is eligible to use the card. What action should the assistant take? |
Explain to the patient that Medicare does not cover dependents |
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A nurse is reviewing a patient's lab results prior discharge and discovers an elevated glucose level. Which of the following health care providers should be alerted before the nurse can proceed with discharge planning? |
The attending physician |
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A participating Blue Cross Blue Shield provider receives an explanation of benefits for a patient account. The charged amount was $100. BC/BS allowed $80 and applied $40 to the patient’s annual deductible. BC/BS paid the balance at 80%/ How much should the patient expect to pay? |
$48 |
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A patient calls about a question about her medication, dealing with her condition. Which of the following actions is appropriate for the MAA to take? |
Take a message for the Physician |
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A patient calls the providers office reporting chest pain. What is the appropriate action the MAA should take? |
Advise the patient to call emergency services |
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A patient comes to the hospital for inpatient procedure. Which of the following hospital staff members is responsible for the initial patient interview. Obtaining demographic and insurance information, and documenting the chief complaint? |
Admitting clerk |
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A patient has a diagnosis of hypertension. Which of the following describes hypertension? |
High Blood Pressure |
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A patient has AARP as secondary insurance. In which of the following blocks on the CMS–1500 claim form should this information be entered? |
Block 9 |
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A Patient has AARP as secondary insurance. In which of the following flocks on the CMS–1500 claim form should this information be entered? |
Block 9 |
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A patient has an emergency appendectomy while on vacation. The claim is rejected due to the patient obtaining services out of network. Which of the following information should be included in the claim appeal? |
The patient was out of town during the emergency |
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A patient has contracture of the right hand due to a third degree burn suffered a year ago. Code for the third burn will be referenced from the Alpha. Index under what Main and Sub terms |
Later, Effects of burns |
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A patient has laboratory work done in the emergency department after an inhalation of toxic fumes from a faulty exhaust fan at her place of employment. Which of the following is responsible for the charges? |
Workers' Compensation |
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A patient has met Medicare deductible of $150. The patient's coinsurance is 20% and the allowed amount is $600. Which of the following is the patients out of pocket expense? |
$120 |
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A patient is an identified smoker in her medical record and is requesting a medical record amendment due to her cessation of smoking 15 years earlier. Which of the sections of the patients’ bill of rights is the patient exercising? |
Confidentiality of health information |
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A patient is diagnosed with matastatic bone neoplasm. The neoplasm will be coded as what? |
Secondary Malignant |
