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56 Cards in this Set

  • Front
  • Back
SOAP format of medical documentation
S=
O=
A=
P=
S= subjective (chief complaint, med Hx)
O= objective (all exam observations)
A= assessment (diagnosis)
P= plan (treatment, Px instructions)
6 parts of ocular examination
1. history
2. preliminary testing
3. refraction
4. binocular vision/NP testing
5. ocular health
6. assessment and plan
6 parts of ocular history
1. Chief Complaint (CC)
2. visual Hx and demands (POHx)
3. Personal medical Hx and ROS
4. Family visual and med Hx
5. social and vocational Hx (SHx)
6. summary
Must answer 3 essential questions through history-taking
1. Does the patient have a problem?
2. What is the specific problem?
3. What is/or will be the effect of the problem on the patient's activities?
symptoms refer to the ________ subjective _________
patient's
complaints
signs describe _________ ___________
objective observations
walk _____ patient to the examination room
with
address older/elderly patients with ____
formal names
address children by___
first name
address teenagers/pre-teens
with formal name
with blind, and non-English-speaking patients...DO NOT
DO
increase volume
slow down, check for understanding, ask if they need you to slow down
KISS rule
Keep It Short and Simple. most patients are at 5th to 8th grade level
when recording info during exam...always ______ first, then ______
listen first, then record
Patient Type: openness
general description:
inquistive facial expression
relaxed posture
"open" position of arms and legs
Patient Type: closedness
general description
crossed or "closed" legs
folded/"closed" arms
tightened muscles/posture
accusatory facial expression
Patient Type: anxiety
general description
head in fixed position
wide awake/alert appearance
gestures of self-protection, "guarding"
repetitive hand movements
Patient Type: anger
general description
flushed appearance
tightened, forward posture
directed stare at interviewer
increased respiratory rate
compressed/tightened lips
with blind, and non-English-speaking patients...DO NOT
DO
increase volume
slow down, check for understanding, ask if they need you to slow down
KISS rule
Keep It Short and Simple. most patients are at 5th to 8th grade level
Patient Type: grief, sorrow, or flat
general description
response to loss
slumped posture
half-closed, downcast eyes
downturned mouth, red eyes
when recording info during exam...always ______ first, then ______
listen first, then record
Patient Type: openness
general description:
inquistive facial expression
relaxed posture
"open" position of arms and legs
Patient Type: closedness
general description
crossed or "closed" legs
folded/"closed" arms
tightened muscles/posture
accusatory facial expression
Patient Type: anxiety
general description
head in fixed position
wide awake/alert appearance
gestures of self-protection, "guarding"
repetitive hand movements
Patient Type: anger
general description
flushed appearance
tightened, forward posture
directed stare at interviewer
increased respiratory rate
compressed/tightened lips
Patient Type: grief, sorrow, or flat
general description
response to loss
slumped posture
half-closed, downcast eyes
downturned mouth, red eyes
raised eyebrow, pursed lips during examination of patient can be interpreted as
being perplexed, as if "I don't understand you", "I can't follow you", "doesn't make sense"
head shake generally interpreted by patient as
disapproving, unbelievable
this type of facilitation is used with more information is needed after patient has stopped...
repeating/reflection
Pt "...and then I had this eye pain"
Doc "you had this eye pain?"
this type of facilitation is used when a word is ambiguous or confusing
clarification
Doc "tell me what you mean by..."
type of facilitationg that involves recognizing and acknowledging a person's feelings..
empathy
Doc "This must by very difficult for you"
type of facilitation that involves observation or statement to show discrepanciese, especially in affect
confrontation
Doc: "You smile when you tell me that your mother passed away"
type of facilitation that is based not upon observation but rather upon inference, linking statements to imply cause
interpretation
Doc "It seems that every time you wear your contact lenses, your eyes are crusted the next morning"
type of facilitation that involves why a question is going to be asked or has been asked
explanation
Doc "when the eyes are this red for this long, we need to ask questions about your activities and symptoms in other areas of the body"
these types of questions are unstructured, undirected
open-ended questions
i.e. start with "what, when, where, how"
these types of questions are structured, directed "yes, no"
closed questions
i.e. start with "do you... does anyone, are you?"
this question-type focuses on specific information
direct question (short answer)
direct open "what type of activities do you do at work?"
direct closed "are you currently working?"
this question-type involves open-ended questions that do not sound like a question
indirect question
i.e. your glasses are very heavy, that must cause you difficulty in school
double barreled question type
compound question

AVOID
laundry list question type
multiple choice questioning
use when patients need help narrowing down choices
this question-type suggests the "correct answer"
leading question

AVOID
this question-type is asked in a way that information is given as to why a question was asked
informing question

i.e. this medication is usually taken for _____ is that why you are taking it?
question-type that is used to confirm meaning and accuracy. involves both observation and interpretation of cues
validation question

i.e. you seem worried about those findings
question-type that acknowledges your observation and asks "what would the Pt like?"
acknowledging questions

i.e. "you are nervous about this test. anything i can to to make it more comfortable?
Pt question-types for doctor (4 types)
1. clarification (know basics behind conditions)
2. information (know reasons behind treatments/tests)
3. personal questions (avoid, get back on track)
4. manipulations (get back on track)
10 Traps of Interviewing:
"Don't worry I'm sure it will be all right" is an example of
providing assurance or reassurance
10 Traps of Interviewing:
"If i were you, I'd do..." example of?
giving advice

**this increases your liability
10 Traps of Interviewing:
"Your doctor knows best" example of?
using authority

**promotes feeling of Pt inferiority
10 Traps of Interviewing:
"...passed on..."
using euphemisms or language or avoidance

**avoids reality..use "died"
10 Traps of Interviewing:
"We find..." or "We as doctors find that..." is an example of
engaging and distancing

"we" implies the whole office
10 Traps of Interviewing:
Using "myopic" instead of "nearsighted"
use of professional jargon

**excludes patients, talking over their head
definition of lenticular
having to do with the lens
10 Traps of Interviewing:
"You don't smoke, do you?" is an example of
leading or biased questions

**AVOID, judgmental
10 Traps of Interviewing:
When patient loses train of thought because of explanations from doc
talking/teaching during history
10 Traps of Interviewing:
Cutting patient off during history, chief complaint
interrupting

**discourages elaboration, may miss vital information
10 Traps of Interviewing:
implies blame, condemnation
using "why" questions